8/8/2019 5032774 Balanced Scorecard Learning and Growth
1/17
BSC- learning and Growth
8/8/2019 5032774 Balanced Scorecard Learning and Growth
2/17
3 principal categories for learning and growth Perspective
Employee
CapabilitiesInformation System
Capabilities
Motivation, Empowerment &
Alignment
8/8/2019 5032774 Balanced Scorecard Learning and Growth
3/17
3 principal categories for learning and growth Perspective
Employee
Capabilities
Skill levelAutomation
Direct access to transactions
Continuous improvement
Training
Re-skilling
8/8/2019 5032774 Balanced Scorecard Learning and Growth
4/17
Core Employee Measurement Group
Employee
Satisfaction
Employee
Retention
Employee
Productivity
8/8/2019 5032774 Balanced Scorecard Learning and Growth
5/17
Core Employee Measurement Group
Employee
Retention
Employee
Productivity
Employee
Satisfaction
Results
Staff
Competencies
Technology
Infrastructure
Climate
For
Action
enablers
8/8/2019 5032774 Balanced Scorecard Learning and Growth
6/17
Measuring Employee Satisfaction
Satisfied employees are precondition for
Increasing productivity, responsiveness
Quality and Customer service
8/8/2019 5032774 Balanced Scorecard Learning and Growth
7/17
Measuring Employee Satisfaction
Involvement in decisions
Recognition in doing a good job
Access to Information
Encouragement for creativity
Support level from Staff functions
Overall satisfaction with the Organisation
Employee Survey (scale 1-5)
8/8/2019 5032774 Balanced Scorecard Learning and Growth
8/17
Measuring Employee Retention
Employee retention is generally
Measured by percentage of Key
staff turnover
8/8/2019 5032774 Balanced Scorecard Learning and Growth
9/17
Measuring Employee Productivity
Revenue Per Employee
8/8/2019 5032774 Balanced Scorecard Learning and Growth
10/17
Situation specific Drivers ofLearning and Growth
Re skilling the Workforce
Information System Capabilities
Motivation, Empowerment and Alignment
8/8/2019 5032774 Balanced Scorecard Learning and Growth
11/17
Situation Specific Drivers of Learning and Growth
Staff Competencies Technology Infrastructure Climate for Action
Strategic Skills Strategic Technologies Key decision cycle
Training Level Strategic Database Strategic Focus
Skill level Experience Capture Staff Empowerment
Propriety software Personal Alignment
Patents ,Copyrights Morale
Teaming
8/8/2019 5032774 Balanced Scorecard Learning and Growth
12/17
Learning & Growth Measurement-Reskilling
Strategic
Reskilling
Massive
Reskilling
Competency
Upgrade
High
Low High
The Reskilling The key strategic theme is the need to reskill or upgrade the skills of the
Scenario workforce in order to achieve the vision
Strategic A focused portion of the work force requires a high level of new,
Reskilling Strategic skills
Massive A large proportion of the workforce requires massive skill renovation
Reskilling
Competency Some portion of the workforce ,small or large, requires an upgrade of
Upgrade core skills
8/8/2019 5032774 Balanced Scorecard Learning and Growth
13/17
Information System Capabilities
Effective employees require
Excellent information
On customers
On internal processes
On financial consequences of
their decisions
Rapid, timely and accurate
FeedbackProcess redesigning
Online access to information
8/8/2019 5032774 Balanced Scorecard Learning and Growth
14/17
Motivation, Empowerment and Alignment
Measures of Individual and Organizational Alignment
Measuring suggestions made & Implemented
Measuring improvements
8/8/2019 5032774 Balanced Scorecard Learning and Growth
15/17
Personal Goals Alignment- measurement Concept
Executive
Team
Top
Management
Staff
Top Down Management Roll out for BSC
8/8/2019 5032774 Balanced Scorecard Learning and Growth
16/17
Personal Goals Alignment- measurement Concept
Measurement Approach
1 % of top management exposed to BSC
2 %of staff exposed to BSC
3 % of top managers with personal goals
aligned to BSC
4 % of staff with personal goals aligned
to BSC
5 % of employees achieved personal goals
8/8/2019 5032774 Balanced Scorecard Learning and Growth
17/17
Measures of team Performance-measures
3 No. of Integrated Engagements
1 Internal Survey on teaming 2 Gain-sharing Level
4 loss control utilization
5 % Of Business Plans
Developed by Teams
6 % Of teams with shared
incentives
Top Related