Title page
Alcatel-Lucent 9364
Metro Cell Indoor and Outdoor | Release 2.4.1
Troubleshooting
401-387-076
Issue 2
July 2012
Alcatel-Lucent – Proprietary
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Use pursuant to applicable agreements
Legal notice
Legal notice
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2012 Alcatel-Lucent. All rights reserved.
Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside
Alcatel-Lucent without its written authorization.
Not to be used or disclosed except in accordance with applicable agreements.
Use pursuant to applicable agreements
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Contents
About this document
Purpose .............................................................................................................................................................................................. vv
Reason for reissue .......................................................................................................................................................................... vv
New in this release ......................................................................................................................................................................... vv
Intended audience .......................................................................................................................................................................... vv
Supported systems ......................................................................................................................................................................... vv
How to use this document ......................................................................................................................................................... vivi
Prerequisites ................................................................................................................................................................................... vivi
Conventions used .......................................................................................................................................................................... vivi
Related information ..................................................................................................................................................................... vivi
Document support ....................................................................................................................................................................... viivii
Technical support ........................................................................................................................................................................ viivii
How to order ................................................................................................................................................................................. viivii
How to comment ......................................................................................................................................................................... viivii
1 LED state descriptions
Overview ...................................................................................................................................................................................... 1-11-1
LED states for V1.x Small Cell devices ........................................................................................................................... 1-21-2
LED states for V2 Small Cell devices ............................................................................................................................... 1-81-8
LED states for V2.2 Small Cell devices ......................................................................................................................... 1-131-13
2 Troubleshooting procedures
Overview ...................................................................................................................................................................................... 2-12-1
Small Cell remote troubleshooting procedure ................................................................................................................ 2-22-2
Small Cell on-site troubleshooting .................................................................................................................................... 2-72-7
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V1.x Small Cell LED troubleshooting procedure ..................................................................................................... 2-112-11
V2 Small Cell LED troubleshooting procedure ......................................................................................................... 2-162-16
Small Cell diagnostic ............................................................................................................................................................ 2-202-20
Glossary
Index
Contents
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About this documentAbout this document
Purpose
The purpose of this document is to provide the troubleshooting procedures that an
operator can perform when a failure occurs in the 9364 Metro Cell Indoor and Outdoor
Small Cell devices.
Reason for reissue
The reissue reasons are:
Issue Issue date Reason for reissue
2 July 2012 Standard issue
1 July 2011 Standard issue
New in this release
New features:
• None
Other changes:
• Small Cell login information removed as all remote debugging is carried out via the
management system.
Intended audience
The audience for this document is:
• Operations and maintenance personnel
• Network supervision personnel
Supported systems
This document applies to Alcatel-Lucent 9364 Metro Cell - Indoor and Outdoor Release
2.4.1.
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How to use this document
Start with the first chapter and work through the manual to the end.
Prerequisites
It is recommended that readers become familiar with:
• The technical description of the Metro Cell device
• The operation and management of the Small Cell from the Home Device Manager
(HDM)
Conventions used
Vocabulary conventions
None
Typographical conventions
The following typographical conventions are used in this document:
Graphical representation Description
italicized text File and directory names
Emphasized information
graphical user interface text Text that is displayed in a graphical user
interface or in a hardware label
variable A value that the user supplies.
Command-syntax Command names that the user types
input text Text that the user types or selects as input to a
system
output text Text that a system displays or prints
Key-capture Indicates a key combination on the keyboard.
Path Indicates a directory path or a file name.
Attribute Indicates that this “word” is a GUI or CLI
attribute (parameter).
IP reference, reference number Related document that is referenced in the
document
Related information
None
About this document
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Document support
For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at
one of the following telephone numbers:
• 1-888-582-3688 (for the United States)
• 1-317-377-8618 (for all other countries)
Technical support
For technical support, contact your local Alcatel-Lucent customer support team. See the
Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contact
information.
How to order
To order Alcatel-Lucent documents, contact your local sales representative or use Online
Customer Support (OLCS) (http://support.alcatel-lucent.com)
How to comment
To comment on this document, go to the Online Comment Form (http://infodoc.alcatel-
lucent.com/comments/) or e-mail your comments to the Comments Hotline
About this document
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About this document
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1 1LED state descriptions
Overview
Purpose
This chapter describes the LED states for Small Cell devices.
Contents
LED states for V1.x Small Cell devices 1-2
LED states for V2 Small Cell devices 1-8
LED states for V2.2 Small Cell devices 1-13
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1-1
LED states for V1.x Small Cell devices
Overview
This topic describes the LED states on the V1.x Small Cell devices.
LED interpretation table when using the Iuh interface
The following table describes the possible states for each LED when the Small Cell is
using the Iuh interface to communicate with the Small Cell Gateway, that is,
BSR.enableIuh is set to true.
When BSR.enableIuh is set to true, the WAN LED follows a 2 step WAN connection
procedure and the WAN OK state is not used.
For Small Cells 2.4 onwards, backhaul congestion may be detected while the SCTP
association is established, and may occur during system auto-configuration. If this
happens, the system auto-configuration indication takes precedence.
State Description Power LED WAN
(Network)
LED
Phone (User)
LED
System LED
Power off Power off OFF OFF OFF OFF
Power on Power on ON ANY ANY ANY
WAN error IPSec tunnel
establishment
failure/released.
ON OFF ANY ANY
WAN
connecting
(step 1 of 2)
IPSec tunnel
establishment
complete.
ON SLOW
BLINKING
ANY ANY
WAN
connecting
(step 2 of 2)
Small Cell
registration
complete.
ON ON ANY ANY
Phone not
detected
Last RRC
connection
release.
ON ANY OFF ANY
Phone Detected First RRC
connection and
IMSI in ACL.
ON ANY SLOW
BLINKING
ANY
Phone tx/rx First CS/PS
RAB
establishment
complete.
ON ANY BLINKING ANY
LED state descriptions LED states for V1.x Small Cell devices
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State Description Power LED WAN
(Network)
LED
Phone (User)
LED
System LED
Phone Max
Number
Max number of
UEs connected.
ON ANY ON ANY
System config
error
Add cell
(reserved PSC
& low Tx
power).
ON ANY ANY OFF
System (auto)
configuring
Auto-
configuration
using UE (PSC
selection) or
network
listening
(auto-
configuration or
self-
optimization).
ON ANY ANY BLINKING
System OK Auto
configuration
complete.
ON ANY ANY ON
System OK
Backhaul
congestion
(BCR2.4
onwards)
System is in
service but has
detected
backhaul
network
impairments
that may impact
service.
ON ANY ANY FAST
BLINKING
Engineer
indication
Refer to Error
Codes.
BLINKING err bit 2 err bit 1 err bit 0
Notes:
1. ANY indicates that the LED can be ON, OFF or BLINKING.
2. System LED may also be referred to as Service LED.
3. WAN (Network) LED may also be referred to as Connectivity LED.
LED state descriptions LED states for V1.x Small Cell devices
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1-3
LED interpretation table when using the Iuh interface
The following table describes the possible states for each LED when the Small Cell is
using the Iuh interface to communicate with the Small Cell Gateway, that is,
BSR.enableIuh is set to false.
When BSR.enableIuh is set to false, the WAN LED follows a 3 step WAN connection
procedure and uses the WAN OK state.
State Description Power LED WAN
(Network)
LED
Phone (User)
LED
System LED
Power off Power off OFF OFF OFF OFF
Power on Power on ON ANY ANY ANY
WAN error IPSec tunnel
establishment
failure/released.
ON OFF ANY ANY
WAN
connecting
(step 1 of 3)
IPSec tunnel
establishment
complete.
ON SLOW
BLINKING
ANY ANY
WAN
connecting
(step 2 of 3)
Small Cell
registration
complete.
ON BLINKING ANY ANY
WAN
connecting
(step 3 of 3)
IuCS'
connection
establishment
complete.
ON FAST
BLINKING
ANY ANY
WAN OK BVG DPAT
binding update
complete.
ON ON ANY ANY
Phone not
detected
Last RRC
connection
release.
ON ANY OFF ANY
Phone Detected First RRC
connection and
IMSI in ACL.
ON ANY SLOW
BLINKING
ANY
Phone tx/rx First CS/PS
RAB
establishment
complete.
ON ANY BLINKING ANY
Phone max.
number
Max number of
UEs connected.
ON ANY ON ANY
LED state descriptions LED states for V1.x Small Cell devices
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State Description Power LED WAN
(Network)
LED
Phone (User)
LED
System LED
System config
error
Add cell
(reserved PSC
& low Tx
power).
ON ANY ANY OFF
System (auto)
configuring
Auto-
configuration
using UE (PSC
selection) or
network
listening
(auto-
configuration or
self-
optimization).
ON ANY ANY BLINKING
System OK Auto
configuration
complete.
ON ANY ANY ON
System OK
Backhaul
congestion
(BCR2.4
onward)
System is in
service but has
detected
backhaul
network
impairments
that may impact
service.
ON ANY ANY FAST
BLINKING
Engineer
indication
Refer to Error
Codes.
BLINKING err bit 2 err bit 1 err bit 0
Notes:
1. ANY indicates that the LED can be ON, OFF or BLINKING.
2. System LED may also be referred to as Service LED.
3. WAN (Network) LED may also be referred to as Connectivity LED.
Error codes
The following table describes the LED states for each possible error code:
LED state descriptions LED states for V1.x Small Cell devices
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1-5
Error code Power LED WAN LED (error
bit 2)
WAN LED (error
bit 1)
System LED
(error bit 0)
Default generic
establishing IPSec
tunnel
BLINKING OFF OFF OFF
Location check
failure
BLINKING OFF OFF ON
Movement check
failure
BLINKING OFF ON OFF
BLST failure BLINKING OFF ON ON
Temperature out of
range
BLINKING ON OFF OFF
EAP-AKA
authentication
failure
BLINKING ON OFF ON
USIM
authenication
failure
BLINKING ON ON OFF
Boot loader validity
failure
BLINKING ON ON ON
Default generic
download backhaul
indication
BLINKING SLOW BLINKING OFF OFF
Default generic
download in
progress
BLINKING SLOW BLINKING BLINKING OFF
Default generic
download
activation
BLINKING ANY OFF BLINKING
Generic validity
failure
BLINKING OFF BLINKING OFF
RF module tx
failure
BLINKING OFF BLINKING BLINKING
Small Cell lock
down upgrade
BLINKING BLINKING BLINKING BLINKING
LED state descriptions LED states for V1.x Small Cell devices
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Board level self-test sequence
The following table describes the LED states that are visible during the Board level
self-test sequence (BLST):
Procedure LED name LED indication
Board Level Self Test (BLST) POWER BLINKING
POWER OFF
WAN BLINKING
WAN OFF
SYSTEM BLINKING
SYSTEM OFF
PHONE BLINKING
PHONE OFF
LED state descriptions LED states for V1.x Small Cell devices
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LED states for V2 Small Cell devices
Overview
This topic describes the LEDS states on the V2 Small Cell devices.
Hardware LED interpretation table
The following table describes the possible states for each LED:
State Description Power LED System LED Phone (device)
LED
Power off Power off OFF OFF OFF
Power OK Power on ON ANY ANY
System Initializing
and registering with
gateway
System is
initializing, for
example: booting,
connecting, loading
data, registering
with the Small Cell
Gateway.
ON BLINKING BLINKING
System performing
auto-configuration
Registration with
Small Cell
Gateway
successful. Small
Cell is now
performing
auto-configuration /
network listening.
ON BLINKING OFF
System OK (In
Service)
System is ready to
provide service, or
is providing
service.
ON ON ANY
System Not in
Service (Needs
Operator
Intervention)
System cannot
achieve stable clear
state and provide
service.
ON OFF OFF
Phone: no active
users
Small Cell has no
active RABs.
ON ON OFF
Phone has active
user(s)
Small Cell has at
least one active
RAB.
ON ON ON
LED state descriptions LED states for V2 Small Cell devices
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State Description Power LED System LED Phone (device)
LED
Phone: maximum
number of users
active
All available RABs
on Small Cell are
active.
ON ON BLINKING
while maximum
number of RABs
active.
Backhaul congestion
(Small Cell 2.4
Onwards)
System is in service
but has detected
backhaul network
problems that may
impact service.
ON OFF BLINKING
Major hardware
fault (return to
supplier)
A major hardware
fault has occurred.
BLINKING OFF OFF
Location check
failure
Location Check has
failed
BLINKING BLINKING OFF
Movement check
failure
Movement Check
has failed
BLINKING ON OFF
Notes:
1. ANY indicates that the LED can be ON, OFF or BLINKING.
2. Phone (device) LED may also be referred to as 3G Mobile LED.
3. System LED may also be referred to as Connectivity LED.
If a product variant is fitted with a second Ethernet port, a dedicated LED illuminates to
indicate that an Ethernet connection has been made to this port.
GPS localization process LED interpretation table
The following table describes the possible states for each LED during the GPS
localization process:
State Description GPS LED System LED
Power off No power OFF OFF
LED-gpsNotRequired GPS Location Detection
is not required.
OFF ANY
LED state descriptions LED states for V2 Small Cell devices
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State Description GPS LED System LED
LED-gpsScanActive GPS Location Detection
is in progress.
BLINKING ANY
(depending on how other
initialization checks are
implemented in relation
to GPS localization).
LED-gpsHardware-
Failure
GPS hardware has failed
or is not present when
GPS Location Detection
is required.
OFF ANY
(if alternative location
checks may be used or if
GPS location checks are
disabled).
LED-gpsLocationFailure GPS Location has failed
to provide an accurate
location fix.
OFF ANY
(if alternative location
checks may be used or if
GPS location checks are
disabled).
LED -
gpsLocationUnauthorised
System not in service
(needs operator
intervention)
GPS has provided an
accurate location fix,
which has failed the
authorization checks.
ON OFF
LED-gpsLocationValid
System OK (in service)
(assuming other
initialization checks are
successful)
GPS has provided an
accurate location fix,
which has been accepted
as an authorized location
fix.
ON ON
(assuming other
initialization checks are
successful)
Notes:
1. ANY indicates that the LED can be ON, OFF or BLINKING.
User Scenarios for V2 hardware LED indications
Scenarios for Scenario descriptions
Power OK1. User connects PSU to mains and to Small Cell. Power LED is ON.
Power off1. User accidentally pulls PSU plug from mains. Power LED is OFF
(all LEDs are OFF).
2. PSU or PSU connector fails. LED is OFF (all LEDs are OFF).
System OK (in
service)
1. Small Cell has successfully booted, established tunnel, registered,
and is available for service. System LED is ON.
LED state descriptions LED states for V2 Small Cell devices
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Scenarios for Scenario descriptions
System initializing1. Small Cell is establishing IPSec tunnel, or Registering with Small
Cell Gateway, or establishing IuCS connection, or performing
auto-configuration, or performing network listening: System LED
is BLINKING.
2. Small Cell is engaged in auto-configuration or self-optimization:
System LED is BLINKING.
3. Small Cell has succeeded in establishing IPSec tunnel after initially
failing to do so for longer than 10 minutes; system boot sequence
has resumed: System LED is BLINKING.
System not in service
(requires operator
intervention)
1. IPSec tunnel establishment has exceeded 10 minute time limit:
System LED is OFF
2. System has a configuration error: System LED is OFF.
3. Location Check or Movement Check failure.
4. System has detected connectivity problems to the CS core network.
Phone/device has
active user(s)
1. One or more users is successfully connected through the Small
Cell: Phone LED is ON.
2. Successful call handover from Small Cell 1 to Small Cell 2: Phone
LED on Small Cell 2 is ON.
3. Second and third authorized users make concurrent calls on a
closed or semi-open access Small Cell: Phone LED is ON.
Phone/device has
active user(s)
1. One or more users is successfully connected through the Small
Cell: Phone LED is ON.
2. Successful call handover from Small Cell 1 to Small Cell 2: Phone
LED on Small Cell 2 is ON.
3. Second and third authorized users make concurrent calls on a
closed or semi-open access Small Cell: Phone LED is ON.
Phone/Device has no
active user(s)
1. No users are taking service on the Small Cell (That is, there are no
active RABs): Phone LED is OFF.
2. Last authorized user has ended their call: Phone LED is OFF.
3. System shows ?System Initializing? indication: Phone LED is OFF.
4. System shows ?System requires operator intervention? indication:
Phone LED is OFF.
LED state descriptions LED states for V2 Small Cell devices
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Scenarios for Scenario descriptions
Phone/device: phone
has maximum
number of users
active
1. A 4-user Small Cell has three active RABs, and the Phone LED is
ON. A new user makes a call and a fourth RAB becomes active:
Phone LED BLINKS as long as four RABs are active.
2. A home user with 4-user Small Cell sees Phone LED is BLINKING
and attempts a call. The home user may or may not be given
service, depending on which features are activated, how they are
configured, and whether or not a local macro cell is available. If
they are not given service, they may infer that this is due to
capacity issues on the Small Cell.
Backhaul congestion1. Small Cell has detected backhaul impairments that may impact user
service : Phone LED BLINKS and System LED BLINKS.
2. A home user may infer that impairments affecting calls during this
indication may be due to congestion in the backhaul. Possible call
impairments include dropped calls and poor voice quality It may be
possible for the user to request other users of the local network to
reduce network usage whilst a call is made.
The backhaul congestion may potentially be detected whilst the
System is Initializing, in which case the System initializing LED
indication takes precedence.
The Phone LED provides no indication of number of active users
during backhaul congestion. The Small Cell ensures that the Phone
LED indication is correct when the backhaul congestion state
changes to uncongested.
Major hardware
failure (return Small
Cell to supplier)
1. Small Cell detects RF module tx failure, or BLST failure: Power
LED is BLINKING, other LEDs are OFF.
LED state descriptions LED states for V2 Small Cell devices
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LED states for V2.2 Small Cell devices
Overview
This topic describes the LED states on the V2.2 Small Cell devices.
V2.2 Small Cell Hardware LED interpretation table
The following table describes the possible states for each LED:
State scenario Description Power LED Connection
LED
Service LED Usage LED
Power off Power off OFF OFF OFF OFF
Power on Power on (and no
hardware faults
ON
(Red)
ANY ANY ANY
System
Initializing
System Initialization in
progress, not complete.
ON
(Red)
SLOW
BLINKING
(White)
OFF OFF
System OK
(ready for use)
Initialization complete
and successful
ON
(Red)
ON
(White)
ON
(White)
OFF
One or more
calls or internet
connections in
progress
Device has at least one
active voice or mobile
data connection
ON
(Red)
ON
(White)
ON
(White)
ON
(White)
Maximum
number of
simultaneous
users reached
Maximum number of
simultaneous voice/data
connections is reached.
ON
(Red)
ON
(White)
ON
(White)
SLOW
BLINKING
(White)
Poor IP
connection
quality
indicator.
Backhaul Congestion ON
(Red)
ON
(Orange)
ON
(White)
ANY
(White)
Radio
interference
detected
Radio interference
detected which is likely to
impact voice and data
quality. Service is
provided, but
performance may be
affected
ON
(Red)
ON
(White)
ON
(Orange)
ANY
(White)
LED state descriptions LED states for V2.2 Small Cell devices
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1-13
State scenario Description Power LED Connection
LED
Service LED Usage LED
IP connectivity
set up failed
Platform detects failure to
obtain IP address from
DHCP during setup
BLINKING
(Red)
OFF OFF ON
(Orange)
Device IP
connection has
failed to reach
customer
network.
Platform detects failure to
resolve the IPsec tunnel
FQDN via DNS.
BLINKING
(Red)
OFF ON
(Orange)
OFF
Authentication
with network
has failed
Platform detects
authentication failure via
Security Gateway.
BLINKING
(Red)
OFF ON
(Orange)
ON
(Orange)
Connectivity to
the network
concentrator
failed
Loss of connectivity to
the FGW
BLINKING
(Red)
ON
(Orange)
OFF OFF
Network timing
not achieved in
device
Network timing not
achieved in device within
time limit.
BLINKING
(Red)
ON
(Orange)
OFF ON
(Orange)
Failed Location
Check
Failed any applied
location/movement
check.
BLINKING
(Red)
ON
(Orange)
ON
(Orange)
OFF
PPPoE
username or
password
invalid.
1. PPPoE fails: show
failure LED
indication while
DHCP attempt made.
If DHCP succeeds,
allow PPPoE failure
indication to be
overwritten by next
state
2. PPPoE fails and
DHCP fails maintain
PPPoE failure
indication on LEDs.
BLINKING
(Red)
ON
(Orange)
ON
(Orange)
ON
(Orange)
Small Cell
device has a
hardware fault
Hardware Fault BLINKING
(Red
OFF OFF OFF
Over
temperature
Temperature exceeds
defined limit for
hardware
BLINKING
(Red)
BLINKING
(Orange)
BLINKING
(Orange)
BLINKING
(Orange)
LED state descriptions LED states for V2.2 Small Cell devices
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LED state descriptions LED states for V2.2 Small Cell devices
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LED state descriptions LED states for V2.2 Small Cell devices
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2 2Troubleshooting
procedures
Overview
Purpose
This chapter describes the troubleshooting procedures for Small Cell devices.
Contents
Small Cell remote troubleshooting procedure 2-2
Small Cell on-site troubleshooting 2-7
V1.x Small Cell LED troubleshooting procedure 2-11
V2 Small Cell LED troubleshooting procedure 2-16
Small Cell diagnostic 2-20
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Small Cell remote troubleshooting procedure
Purpose
This procedure describes how to troubleshoot Small Cells from the HDM.
Before you begin
• Wait at least 15 minutes after powering on the Small Cell.
• Ensure that a W-CDMA 2100 Mhz capable mobile device is available.
• Check that a DSL router (not a DSL modem) is installed.
• Check that the DSL line is working properly.
• Check that the Small Cell gateways are working properly.
• Check the Small Cell is activated on the HDM.
• Check the BSR.Lcell.operationalState state to determine whether the radio is
broadcasting. To do this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required
device
2. From the Queue Function tab, select Get Parameter Values, then find the
BSR.Lcell.operationalState
(Device.Services.BSR.1.Lcell.1.operationalState) parameter and
queue the function.
3. From the Device Data tab, check the value. Determine whether the value is
enabled.
• Check the parameters relating to location lock and/or national location lock. To do
this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required
device.
2. From the Queue Function tab, select Get Parameter Values, then find the
BSR.lmcMFail (Device.Services.BSR.1.lmcMFail) parameter and queue
the function.
3. From the Device Data tab, check the value. If the value returned is true, the
Small Cell radio is failing because of the location checks of the Small Cell.
Troubleshooting procedures Small Cell remote troubleshooting procedure
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Steps to perform remote troubleshooting
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1 From the HDM, check the BSR.operationalState and BSR.administra-
tiveState parameters. To do this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required device.
2. From the Queue Function tab, select Get Parameter Values, then find the
BSR.operationalState
(Device.Services.BSR.1.Lcell.1.operationalState) and
BSR.administrativeState
(Device.Services.BSR.1.administrativeState) parameters and queue the
function.
3. Check the value from Device Data tab.
...................................................................................................................................................................................................
2
If Then Else
The Small Cell parameter
values are as follows:
• BSR.Operational-
State is enabled
• BSR.administra-
tiveState is
unlocked.
Continue. Go to “Steps to manage Small
Cell status from the HDM”
(p. 2-4).
...................................................................................................................................................................................................
3 Trigger a diagnostic test on the whole Small Cell equipment by setting
SetParameterValues (“diagnose=true”).
Get the result of the diagnostic in the diagnoseBSRAdditionalText variable, by
entering the following command: GetParameterValues(“diagnoseB-
SRAdditionalText”).
If Then Else
The diagnostic result shows
errors.
Follow up the Small Cell
diagnostic using the “Small
Cell diagnostic”
(p. 2-20) procedure.
Continue.
Troubleshooting procedures Small Cell remote troubleshooting procedure
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4
If Then Else
The Small Cell is running
properly.
End of procedure. Continue with the “Small Cell
on-site troubleshooting ”
(p. 2-7) procedure.
Steps to reboot Small Cell
This procedure is part of the “Steps to perform remote troubleshooting”
(p. 2-3) procedure. It is not a standalone procedure.
...................................................................................................................................................................................................
1 Reboot the Small Cell from the HDM. To do this, perform the following steps:
1. Click on Manage on the Devices tab of the HDM to manage the required device.
2. From the Queue Action tab, select Reboot and Reboot Action.
Result: The Small Cell reboots.
...................................................................................................................................................................................................
2 When the Small Cell has rebooted and the radio is working:
If Then Else
The LED states indicate a
fault.
Go to “Steps to perform LED
troubleshooting” (p. 2-11).
Go to Step 1 of the “Steps to
perform remote
troubleshooting”
(p. 2-3) procedure.
Steps to manage Small Cell status from the HDM
This procedure is part of the “Steps to perform remote troubleshooting”
(p. 2-3) procedure. It is not a standalone procedure.
...................................................................................................................................................................................................
1 Check the BSR.administrativeState of the Small Cell on the HDM.
Troubleshooting procedures Small Cell remote troubleshooting procedure
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If Then Else
The BSR.administra-
tiveState is locked.
Set BSR.administrativeState
to unlocked from the HDM:
1. From the Devices tab of the
HDM GUI, click Manage to
manage the required device.
2. From the Queue Function tab,
select Set Parameter Values, then
find the BSR.administra-
tiveState (Device.Ser-
vices.
BSR.1.administrativeState)
parameter and queue the
function.
3. from the Device Data tab,
change the value to unlocked .
If the BSR.administrativeState
status is still locked, continue with
the “Small Cell on-site
troubleshooting ” (p. 2-7) procedure.
Continue and check the
BSR.OperationalState of
the Small Cell.
...................................................................................................................................................................................................
2 Check the BSR.OperationalState of the Small Cell on the HDM.
If Then Else
The BSR.Operational-
State is disabled.
From the HDM, reboot the Small Cell.
To do this, perform the following steps:
1. From the Devices tab of the HDM,
click on Manage to manage the
required device.
2. From the Queue Action tab, select
Reboot and Reboot Action.
If the BSR.OperationalState is still
disabled, continue with the “Small
Cell on-site troubleshooting ”
(p. 2-7) procedure.
The BSR.OperationalState is
enabled, which indicates that the
radio is on.
Continue and check the
BSR.AvailabilityStatus of the
Small Cell.
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3
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If Then Else
BSR.AvailabilityStatus has
one of the following values:
• 000000001 (inTest)
• 000000010 (failed)
• 000000100 (powerOff)
• 000001000 (offLine)
• 000010000 (offDuty)
• 000100000 (dependency)
• 001000000 (degraded)
• 010000000
(notInstalled)
• 100000000 (logFull)
Follow the troubleshooting procedure
available on the HDM.
The BSR.AvailabilityS-
tatus is 000000000
(inService), which means
the Small Cell is available for
service.
Go to Step 3 of the “Steps to
perform remote
troubleshooting”
(p. 2-3) procedure.
Troubleshooting procedures Small Cell remote troubleshooting procedure
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Small Cell on-site troubleshooting
Purpose
This procedure describes how to perform on-site troubleshooting.
Before you begin
• Wait at least 15 minutes after powering on the Small Cell.
• Ensure that a W-CDMA 2100 Mhz capable mobile device is available.
• Check that a DSL router (not a DSL modem) is installed.
• Check that the DSL line is working properly.
• Check the access to the technical room (for example, DSL router).
• Get the IP address of the Small Cell Gateway.
• Get the DNS server name.
Steps to perform on-site troubleshooting
...................................................................................................................................................................................................
1 Check if PS and CS call service is working over the selected Small Cell on-site.
If Then Else
you are not able to make PS
or CS calls
For Metro Cell - Outdoor, go
to “Steps to perform power
injector troubleshooting”
(p. 2-8).
For Metro Cell - Indoor, go to
Step 2 of this procedure.
Check with HDM personnel
the status of the Small Cell.
From the Manage page on the
HDM GUI, send a connection
request to the device.
Go to Step 3 of this
procedure.
...................................................................................................................................................................................................
2 Determine whether the Ethernet LED at the Small Cell is ON or OFF.
If the Ethernet LED is OFF, check the Ethernet cable that connects the Small Cell to the
router and replace it, if needed.
If the problem is not resolved, contact next level of support.
Troubleshooting procedures Small Cell on-site troubleshooting
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3
If Then Else
The connection request fails
and the status of the Small
Cell on the HDM indicates a
problem.
Go to “Steps to perform Small
Cell connectivity
troubleshooting” (p. 2-9).
The Small Cell is running
properly.
End of procedure.
Steps to perform power injector troubleshooting
This procedure is part of the “Steps to perform on-site troubleshooting”
(p. 2-7) procedure. It is not a standalone procedure and is only valid for Metro Cell -
Outdoor.
Perform the following checks in the power injector technical room:
...................................................................................................................................................................................................
1 Check the power on the Ethernet cable from the power injector to the Small Cell.
...................................................................................................................................................................................................
2 Check the power on the power outlet of the power injector.
...................................................................................................................................................................................................
3 Check the LEDs on the power injector.
...................................................................................................................................................................................................
4
If Then Else
The LEDs are ON for the
power injector and Ethernet
cable.
Go to “Steps to perform Small
Cell connectivity
troubleshooting” (p. 2-9).
Replace the power injector if
faulty.
Replace the Ethernet cable
between the Small Cell and
the power injector if faulty.
Replace the power outlet of
the power injector if faulty.
If the problem is not resolved,
contact next level of support.
Troubleshooting procedures Small Cell on-site troubleshooting
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Steps to perform Small Cell connectivity troubleshooting
This procedure is part of the “Steps to perform on-site troubleshooting”
(p. 2-7) procedure. It is not a standalone procedure.
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1 Connect a laptop to the network through an Ethernet cable.
...................................................................................................................................................................................................
2 Ping the IP address of the NTP server.
If Then Else
There is a successful response
from the NTP server.
Continue Contact next level of support.
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3 From the command window on a Windows PC, enter the a
nslookup initial-ipsecrouter.XXX.com command to check the IP address of the
IPSec router.
Where: XXX represents the domain name.
If Then Else
The above command works. You are able to connect to the
IPSec router and DNS Server.
Continue.
Contact next level of support.
...................................................................................................................................................................................................
4 Determine whether the link between the Small Cell device and the Small Cell gateway is
operational, by checking the following:
• For V1.x Small Cell devices, check the WAN (network) LED.
• For V2 Small Cell devices, check the System LED.
If Then Else
The LED is OFF, it indicates
that there is no connection.
Contact next level of support. Continue.
Troubleshooting procedures Small Cell on-site troubleshooting
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5 Check the DSL service availability.
If Then Else
The DSL service is available. End of procedure. Replace the Small Cell
hardware.
Troubleshooting procedures Small Cell on-site troubleshooting
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V1.x Small Cell LED troubleshooting procedure
Purpose
This procedure describes the actions to perform according to the LED states of V1.x
Small Cell devices.
Before you begin
• Wait at least 15 minutes after powering on the Small Cell.
• Ensure a W-CDMA 2100 Mhz capable mobile device is available.
• Check that a DSL router (not a DSL modem) is installed.
• Check that the DSL line is working properly.
• LED states can be checked remotely.
Steps to perform LED troubleshooting
...................................................................................................................................................................................................
1 Compare the LED states of the Small Cell device you are troubleshooting to the LED
states in “LED states for V1.x Small Cell devices” (p. 1-2).
...................................................................................................................................................................................................
2 If Then Else
The Power LED is ON. Continue. Go to “Steps to check LED
power” (p. 2-12).
...................................................................................................................................................................................................
3
If Then Else
The WAN (Network) LED is
ON.
Continue. Go to “Steps to check LED
WAN (Network)” (p. 2-13).
...................................................................................................................................................................................................
4
If Then Else
The System LED is ON. Continue. Go to “Steps to check LED
System” (p. 2-14).
Troubleshooting procedures V1.x Small Cell LED troubleshooting procedure
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5
If Then Else
The Phone (User) LED is ON. Continue. • Device is idle or has no
active calls (LED is
OFF). Continue.
• Device is configuring
(LED is blinking).
Continue.
...................................................................................................................................................................................................
6 Check with HDM personnel the status of the Small Cell.
If Then Else
The status of the Small Cell
on the HDM indicates a
problem.
Go to “Steps to perform
on-site troubleshooting”
(p. 2-7).
The Small Cell is running
properly.
Steps to check LED power
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-11) procedure.
It is not a standalone procedure.
...................................................................................................................................................................................................
1
If Then
The Power LED is OFF. Perform the “Small Cell on-site
troubleshooting ” (p. 2-7) procedure.
The Power LED is BLINKING. Reboot the Small Cell on-site.
...................................................................................................................................................................................................
2
If Then
The Power LED is ON after the reboot. Go to Step 3 of the “Steps to perform LED
troubleshooting” (p. 2-11) procedure.
Troubleshooting procedures V1.x Small Cell LED troubleshooting procedure
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If Then
The Power LED is still BLINKING or OFF
after the reboot.
Perform the “Small Cell on-site
troubleshooting ” (p. 2-7) procedure.
Steps to check LED WAN (Network)
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-11) procedure.
It is not a standalone procedure.
...................................................................................................................................................................................................
1
If Then
The WAN (Network) LED is OFF. A technician must go on-site.
The technician must check the Ethernet cable
between Small Cell and the DSL router.
The cable must be replaced if necessary.
Go to Step 2 of this procedure.
The WAN (Network) LED is BLINKING
SLOW.
The IP communication establishment is in
progress. Wait until it ends (about 5 minutes).
If the LED is still BLINKING SLOW, contact
next level of support.
...................................................................................................................................................................................................
2
If Then
The WAN (Network) LED is ON after the
cable replacement.
Go to Step 4 of the “Steps to perform LED
troubleshooting” (p. 2-11) procedure.
The WAN (Network) LED is still OFF after
the cable replacement.
Call next level support for DSL link
troubleshooting.
Troubleshooting procedures V1.x Small Cell LED troubleshooting procedure
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Steps to check LED System
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-11) procedure.
It is not a standalone procedure.
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1
If Then
The System LED is OFF. There is a system configuration error.
Reboot the Small Cell from the HDM. To do
this, perform the following steps:
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.
Go to Step 2 of this procedure.
The System LED is BLINKING SLOW. A software upgrade or an auto-configuration
process is in progress.
Wait until it ends (about 15 minutes).
Go to Step 3 of this procedure.
The System LED is BLINKING FAST. There are backhaul network impairments that
may impact service.
Contact next level of support.
...................................................................................................................................................................................................
2
If Then
The System LED is ON after the reboot. Go to Step 5 of the “Steps to perform LED
troubleshooting” (p. 2-11) procedure.
The System LED is still OFF after the reboot. Contact next level of support.
...................................................................................................................................................................................................
3
If Then
The System LED is ON at the end of the
upgrade or auto-configuration process.
Go to Step 5 of the “Steps to perform LED
troubleshooting” (p. 2-11) procedure.
Troubleshooting procedures V1.x Small Cell LED troubleshooting procedure
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If Then
The System LED is still BLINKING SLOW at
the end of the upgrade or auto-configuration
process.
Reboot the Small Cell from the HDM. To do
this, perform the following steps:
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.
...................................................................................................................................................................................................
4
If Then
The System LED is ON after the reboot. Go to Step 5 of the “Steps to perform LED
troubleshooting” (p. 2-11) procedure.
The System LED is still BLINKING SLOW or
OFF.
Contact next level of support.
Troubleshooting procedures V1.x Small Cell LED troubleshooting procedure
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V2 Small Cell LED troubleshooting procedure
Purpose
This procedure describes the actions to perform according to the LED states of V2 Small
Cell devices.
Before you begin
• Wait at least 15 minutes after powering on the Small Cell.
• Ensure a W-CDMA 2100 Mhz capable mobile device is available.
• Check that a DSL router (not a DSL modem) is installed.
• Check that the DSL line is working properly.
• LED states can be checked remotely.
Steps to perform LED troubleshooting
...................................................................................................................................................................................................
1 Compare the LED states of the Small Cell device you are troubleshooting to the LED
states in “LED states for V2 Small Cell devices” (p. 1-8).
...................................................................................................................................................................................................
2 If Then Else
The Power LED is ON. Continue. Device has a major hardware
fault. (LED is BLINKING).
Contact next level of support.
...................................................................................................................................................................................................
3
If Then Else
The System LED is ON. Continue. Go to “Steps to check LED
System” (p. 2-14).
Troubleshooting procedures V2 Small Cell LED troubleshooting procedure
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4
If Then Else
The Phone (Device) LED is
ON.
Continue. • Device is idle or has no
active calls (LED is
OFF). Continue.
• Device has maximum
number of RABs active
(LED is blinking).
Continue.
...................................................................................................................................................................................................
5
If Then Else
the Small Cell device has an
LED for GPS.
Go to “Step 6” of this
procedure.
Go to “Step 7” of this
procedure.
...................................................................................................................................................................................................
6
If Then Else
The GPS LED is OFF. One of the following scenarios
applies:
• GPS Hardware has failed or is
not present when GPS Location
Detection is required.
• GPS Location has failed to
provide an accurate location fix.
Contact next level of support.
Continue.
The GPS LED is ON and the
System LED is OFF.
GPS has provided an accurate
location fix, which has failed the
authorisation checks.
Contact next level of support.
Troubleshooting procedures V2 Small Cell LED troubleshooting procedure
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7 Check with HDM personnel the status of the Small Cell.
If Then Else
The status of the Small Cell
on the HDM indicates a
problem.
Go to “Steps to perform
on-site troubleshooting”
(p. 2-7).
The Small Cell is running
properly.
Steps to check LED System
This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-11) procedure.
It is not a standalone procedure.
...................................................................................................................................................................................................
1
If Then
The System LED is OFF. There could be a system error or backhaul
network problems.
Reboot the Small Cell from the HDM. To do
this, perform the following steps:
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.
Go to Step 2 of this procedure.
The System LED is BLINKING. A software upgrade or an auto-configuration
process is in progress.
Wait until it ends (about 15 minutes).
Go to Step 3 of this procedure.
...................................................................................................................................................................................................
2
If Then
The System LED is ON after the reboot. Go to Step 5 of the “Steps to perform LED
troubleshooting” (p. 2-11) procedure.
The System LED is still OFF after the reboot. Contact next level of support.
Troubleshooting procedures V2 Small Cell LED troubleshooting procedure
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3
If Then
The System LED is ON at the end of the
upgrade or auto-configuration process.
Go to Step 5 of the “Steps to perform LED
troubleshooting” (p. 2-11) procedure.
The System LED is still BLINKING at the end
of the upgrade or auto-configuration process.
Reboot the Small Cell from the HDM. To do
this, perform the following steps:
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.
...................................................................................................................................................................................................
4
If Then
The System LED is ON after the reboot. Go to Step 5 of the “Steps to perform LED
troubleshooting” (p. 2-11) procedure.
The System LED is still BLINKING or OFF. Contact next level of support.
Troubleshooting procedures V2 Small Cell LED troubleshooting procedure
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Small Cell diagnostic
Diagnostic result summary
After the end of the Small Cell diagnostics, the parameter BSR::diagnoseBSRAddi-
tionalText contains the result of the check.
You can read the result summary from the HDM via the following TR-069 command:
GetParameterValues(“diagnoseBSRAdditionalText”)
The diagnoseAdditionalText field is populated for a diagnose action as follows:
• executing <timestamp>
• pass <timestamp>
• fail <cause> <timestamp>
If <cause> has one of the following values:
• Diagnostic test incomplete to timeout of the diagnose action
• BSR not operational
• LCell not operational
Then send a technician to the site.
If <cause> has one of the following values:
• BSR Gateway not operational
• Voice gateway not operational
• Packet gateway not operational
• SCTP not operational
Then continue the troubleshooting procedure on the Small Cell gateways of the cluster.
BSR diagnostic data
The Small Cell also provides diagnostic data for the following processes and activities in
the Diagnostics Results file.
• Stack dumps of recent core files (/var/crash/)
• Log/trace data and call failure report information
• System event history data (/var/log/)
• CPU/memory error log (/var/log/)
• Detection of Small Cell tampering
Diagnostic results file
The diagnostic results are in a text file. This file is in a zipped file located on the Small
Cell in the folder: /var/log/diagnostics. It can be retrieved by using SFTP from the SCMS.
Troubleshooting procedures Small Cell diagnostic
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Alcatel-Lucent 9364 MC
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Issue 2 July 2012
The zipped file contains the following files:
File type File description
contents of /var/log/ directory including all
trace, log, messages, historical fault list files
and any dumped back trace buffer
fault log HFL.txt
error log Error.log
system logs messages.x, where x represents 1,
2 and so on.
pramfs trace files
code trace (ct) logs
bsrsavestate.tgz files (Crash reports should be
included in the bsrsavestate if present)
cdbs and ipsec.conf cdb files - bulkcm.cdb, StaticBulkcm.cdb ipsec
files - ipsec.conf, ipsec.dyn.conf,
ipsec.nullts.conf
current mount points mountPoints - file system mounting
information
GDF version (/proc/cmdline) Gdf - generic data file
Disk space (used/free) Small Cell file space used and available
dmesg Dmesg (the kernel ring buffer)
Config Spec from fpu1.vx (as per 'appver' )
command
appverOutput - Clearcase config spec fpu1.vx
for determining code branches/labels used for
Small Cell subsystems
tmp/tids tids - task ids
cat /proc/net/sctp/* sctpStatus - SCTP status
ip addr; ip route; ip neigh; ip xfrm state; ip
xfrm policy
ipStatus - IP status
uptime uptime - time the load was up running
netstat -an netstatOutput - NET statistics
$APP/utils/programMOD -s programMODOutput - board image file
versions, etc.
/mnt/mainfs/local/startup.script default Small Cell trace level, settings
/mnt/mainfs/etc/* ssh_host-dsa*, etc. - host/dsa key files
$APP/utils/crcProt crcProtOutput - CRC port mapping, errors
cat /mnt/mainfs/.GENERIC_TO_TRY
/mnt/mainfs/.GENERIC_TO_RUN
GENERTIC_TO_RUN, GENERTIC_TO_
TRY
/mnt/mainfs/etc/rc.local Environment vars
Troubleshooting procedures Small Cell diagnostic
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Alcatel-Lucent 9364 MC
401-387-076 Release 2.4.1
Issue 2 July 2012
Alcatel-Lucent – Proprietary
Use pursuant to applicable agreements
2-21
File type File description
ramConsole ramconsole - RAM console : initialised new
ring buffer
radio ntp logs ntp.conf.tmp - NTP configuration
Troubleshooting procedures Small Cell diagnostic
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Alcatel-Lucent 9364 MC
401-387-076 Release 2.4.1
Issue 2 July 2012
Glossary
...................................................................................................................................................................................................................................
Numerics
3G
Third Generation
...................................................................................................................................................................................................................................
B BCR
BSR Cluster Release
BSG
BSR Signalling Gateway
BSR
Base Station Router
...................................................................................................................................................................................................................................
C CLI
Command Line Interface
CPU
Central Processing Unit
CS
Circuit Switched
...................................................................................................................................................................................................................................
D DNS
Domain Name Server
DSL
Digital Subscriber Line
...................................................................................................................................................................................................................................
G GDF
Generic Data File
GSM
Global System for Mobile Communications
....................................................................................................................................................................................................................................
Alcatel-Lucent 9364 MC
401-387-076 Release 2.4.1
Issue 2 July 2012
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GL-1
GUI
Graphical User Interface
...................................................................................................................................................................................................................................
H HDM
Home Device Manager
...................................................................................................................................................................................................................................
I IP
Internet Protocol
...................................................................................................................................................................................................................................
L LED
Light Emitting Diode
...................................................................................................................................................................................................................................
N NTP
Network Time Protocol
...................................................................................................................................................................................................................................
O OLCS
Online Customer Support
...................................................................................................................................................................................................................................
P PC
Personal Computer
PS
Packet Switched
...................................................................................................................................................................................................................................
S SCMS
Small Cell Management System
SCTP
Stream Control Transmission Protocol
SFTP
Secure File Transfer Protocol
SSH
Secure Shell
Glossary
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
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...................................................................................................................................................................................................................................
T TR-069
The CPE WAN management protocol defined by the DSL Forum.
...................................................................................................................................................................................................................................
W W-CDMA
Wideband – Code Division Multiple Access
Glossary
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
Alcatel-Lucent 9364 MC
401-387-076 Release 2.4.1
Issue 2 July 2012
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Use pursuant to applicable agreements
GL-3
Glossary
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
GL-4 Alcatel-Lucent – Proprietary
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Alcatel-Lucent 9364 MC
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Issue 2 July 2012
Index
A additional information, vi
................................................................................................
B BLST
LEDs, Small Cell V1.x, 1-7
board level self-test sequence
LEDs, Small Cell V1.x, 1-7
................................................................................................
C conventions used, vi
................................................................................................
D document
how to use, vi
references, vi
revision history, v
document support, vii
................................................................................................
E error codes
Small Cell V1.x, 1-5
................................................................................................
G GPS localization process
LED states, 1-9
................................................................................................
H how to comment, vii
how to order, vii
................................................................................................
I intended audience, v
................................................................................................
L LED power checks, 2-12
LED System checks, 2-14, 2-18
LED troubleshooting, 2-11, 2-16
LED WAN (Network) checks, 2-13
LEDs
board level self-test sequence, Small Cell V1.x, 1-7
error codes, Small Cell V1.x, 1-5
GPS localization process, Metro Cell V1.x, 1-9
states, 1-8, 1-13
states, Metro Cell V2.x, 1-8
states, Small Cell V1.x, 1-2, 1-4
states, using Iu', 1-4
states, using Iuh, 1-2
states, V2.2 devices, 1-13
................................................................................................
N new in this release, v
................................................................................................
O on-site troubleshooting, 2-7
................................................................................................
P prerequisite knowledge, vi
................................................................................................
R reason for revision, v
....................................................................................................................................................................................................................................
Alcatel-Lucent 9364 MC
401-387-076 Release 2.4.1
Issue 2 July 2012
Alcatel-Lucent – Proprietary
Use pursuant to applicable agreements
IN-1
reboot Small Cell
how to, 2-4
related information, vi
remote troubleshooting, 2-2
................................................................................................
S Small Cell connectivity troubleshooting
how to, 2-9
Small Cell power injector troubleshooting
how to, 2-8
Small Cell status
from HDM, 2-4
supported systems, v
................................................................................................
T technical support, vii
troubleshooting
on-site, 2-7
remotely, 2-2
using LEDs, 2-11, 2-16
Index
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
IN-2 Alcatel-Lucent – Proprietary
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Alcatel-Lucent 9364 MC
401-387-076 Release 2.4.1
Issue 2 July 2012
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