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New Management Tools
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7New Management Tools
1. Affinity diagram.2. Relations diagram.3. Matrix diagram.4. Tree diagram.5. Arrow diagram.
6. Process decision program charts (PDPC).7. Matrix data analysis.
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Major Stages in Planning for Problem
Solving
Stage 1. Problem definition.
Stage 2. Development of strategies.Stage 3. F ormulation of action plans.
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Tools used in Different Stages of
PlanningStages in Planning Old Tools New Tools
Stage 1 Ishikawa Affinity
Relations
Stage 2 Brainstorming Matrix diagram
Tree diagram
Stage 3 Pareto Arrow diagram
Histogram PDPC
Control charts Matrix data analysisCheck sheets
Scatter diagram
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A ffinity Diagram
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Wh at is A ffinity Diagram?
A tool that gathers large amounts of language data (ideas, opinions, issues) andorganize them into groupings based on their natural relationships.
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Wh en to Use t h e A ffinity Diagram?
To sift through large amount of data.
To encourage new pattern of thinking.
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H ow to Create A ffinity Diagram?
Step 1 G enerate ideas.Step 2 - Display ideas.Step 3 - Sort ideas into groups.Step 4 - Create header cards.Step 5 Draw finished diagram.
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Step 1 Generate Ideas.
U se brainstorming tool or interviews togenerate a list of ideas.Write each idea on a note card. I t should be notmore than seven words.
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Step 2 - Display Ideas.
Post the note cards on a chart pack, or a wall,or a board in random order.
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Step 3 - Sort Ideas into Groups.
Start looking for two or more ideas that seem relatedin some way. Place them together in a column off to
one side.Look for ideas that are related to those which already
been set aside and add them to that group.Look for other ideas that are related to each other andestablish a new group.Repeat the above process until all the ideas have
been grouped.
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Step 4 - Create H eader Cards.
A header captures the essential link among the ideascontained in group of cards.
Examine cards in each group. F rame appropriateheader and place it above the group of cards.I f there is relationship between two or more groups,then place a super header over the header card.
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Step 5 Draw Finis h ed Diagram.
Write a problem statement at the top of thediagram.Place header and super header cards above thegroup of ideas.Review and clarify the ideas and grouping.Document the finished affinity diagram.
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Case:- HP International is a MNC. It isdoing very well in USA. However, its
performance in India is not good. TheCEO of the company has asked his
Performance Improvement Steering Committee to list out the problems faced by the company in India by creating
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Materialsavailability
Sc h edulingerrors Inconsistent
pricing
Excessivepromises
Distributionproblems
Productavailability
Links toservice
Links toproduction
P h one waittime
A bandonedcalls
Poor firstcallresolution
Poor/noinformation
Excessivewrong
transfers
Rudeness
Bad productdocumentation
Poor webinformation
Materialquality
Poorpanningforecast
Productionbottlenecks
Laborskills
Links tosales Links to
service
Back orders
Misseddeliveries
Damageduring
delivery
InconvenientDeliverytime
Unexpectedcosts
Understaffed
Missingparts
IncorrectItem
PoorProduct
performance
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Materialsavailability
Sc h edulingerrors
Inconsistentpricing
Excessivepromises
Distributionproblems
Product
availability
Links toservice
Links toproduction
P h one waittime
A bandonedcalls
Excessivewrong
transfers
Rudeness
Bad product
documentation
Poor webinformation
Materialquality
Poor
panningforecast
Productionbottlenecks
Laborskills
Links tosales
Links toservice
Back orders
Misseddeliveries
Damageduringdelivery
InconvenientDeliverytime
Unexpectedcosts
Understaffed
Missingparts
IncorrectItem
PoorProduct
performance
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174/18/2011
Materialsavailability
Sc h edulingerrors
Inconsistentpricing
Excessivepromises
Distributionproblems
Product
availability
Links toservice
Links toproduction
P h one waittime
A bandonedcalls
Excessivewrong
transfers
Rudeness
Bad product
documentation
Poor webinformation
Materialquality
Poor
panningforecast
Productionbottlenecks
Laborskills
Links tosales
Links toservice
Back orders
Misseddeliveries
Damageduringdelivery
InconvenientDeliverytime
Unexpectedcosts
Understaffed
Missingparts
IncorrectItem
PoorProduct
performance
Sales
Service
Production
Delivery
OutOf BoxIssues
Poor firstcallresolution
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Thanks
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