10/18/2016
Embraer ExcellenceFNQ Good Practices International Forum
1969
2016
1994
1946
Embraer is privatized, fusing technological and industry expertise with an entrepreneurial approach.
Embraer is one of the world’s leading manufacturers of commercial and executive jets, with substantial and growing operations in defense and security.
Federal Government creates Embraer to develop aeronautical engineering and manufacture aircraft in Brazil.
Brazil launches a national strategic aerospace initiative via the Aeronautics Technical Center (CTA) and the Technological Institute of Aeronautics (ITA).
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DIVERSITY IS WEALTH
MORE THAN 2,300EMPLOYEES IN JOINTVENTURES AND AFFILIATES
19THOUSAND
MORE THAN 19,000 EMPLOYEES FROM OVER 20 COUNTRIES
2.3THOUSAND
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USANashville
Fort LauderdaleMelbourne
MesaWindsor Locks
JacksonvilleIrwindale
BRAZILSão José dos CamposGavião PeixotoBotucatuTaubatéBrasíliaBelo HorizonteSão PauloRio de JaneiroSorocabaCampinas
PORTUGALÉvora
Alverca - OGMA
UNITEDKINGDOMFarnborough
FRANCELe Bourget
UAEDubai
CHINABeijing
SINGAPORESingapore
IRELANDDublin
WHERE WE OPERATENETHERLANDS
Amsterdam
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ATECHBRADARSAVISVISIONA
EMBRAER CAEEAST (AERO SEATING TECHNOLOGIES)
EZAIR
OGMA
EMBRAER CAE
JOINT VENTURES & AFFILIATES
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COMERCIAL AVIATION
EMBRAER 175ERJ 145 XR
EMBRAER 190
EMBRAER 170
E190-E2EMBRAER 195 E 195-E2E175-E2
ERJ 140 ERJ 145ERJ 135
EXECUTIVE AVIATION
LEGACY 500PHENOM 300 LEGACY 450
LEGACY 650 LINEAGE 1000ELEGACY 600
PHENOM 100E
PATRULHA MARÍTMA
DEFENSE & SECURITY
KC-390AEW&C MULTI INTELA-29 SUPER TUCANO
CUSTOMERS
AIRLINES COUNTRIES
90 62 1.7++
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AIRCRAFT INOPERATION
THOUSAND
* E-Jets families and ERJ only; scheduled and non-scheduled airlines.
COMMERCIAL AVIATION
EXECUTIVE AVIATIONCUSTOMERS
COUNTRIES
1000 60JETS
DELIVERED
+
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DEFENSE & SECURITYCUSTOMERS
ARMEDFORCES
50 +Note: Excludes undisclosed clients This
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10
ENTERPRISEEXCELLENCEPROGRAM
EMBRAER 2007Delays
Problems in the fleet
After Sales Insatisfaction
People insatisfaction
Loss of aeronauticculture
Talents leaving
New Competitors
Oil Prices
Inefficient processes
Inneficient operations
Timeline2007
LaunchJul/2007
EMBRAER ENTERPRISE EXCELLENCE PROGRAM
Timeline2007 2008
P3E LaunchJul/2007
Cultural Mapping
Our Values
Boldness and Innovation are our hallmark
Global Presence is our frontier
We strive forcompany excellence
We build a sustainable future
Our people are what make us fly
We are here to serveour customers
CULTURE
Timeline2007 2008 2009 2010
P3E LaunchJul/2007
1st KaizenWeek
1st Cell
Cultural Mapping
1st Qualified
Cell
3P Final Assy Line
1st Bronze Cell
1st Silver Cell
Our Values
EnterpriseExcellence
Be the best company to create sustainable Stakeholder Value
SatisfiedStakeholdersBusiness results
and improvements in the value
streamApplication, predictability and
stability of processes
results improvements
for the stakeholders.
RECOGNITION
The journey towards Enterprise Excellence begins, structuring
of activities, and operational routines begins
QUALIFICATION
BRONZE
SILVER
GOLD
BUSINESS EFFICIENCY
Time
Perf
orm
ance
Necessary Evolution
• Tools and Methodologies• Bold goals• Attitude Change
BUSINESS EFFICIENCY
• Share the same results• ... which comprise part of the Value Stream
INPUTOUTPUT
• People who may be from different areas
CONTINUOUS IMPROVEMENT CELLS
Timeline2007 2008 2009 2010
P3E LaunchJul/2007
1st KaizenWeek
1st Cell
Cultural Mapping
1st Qualified
Cell
3P Final Assy Line
1st Bronze Cell
1st Silver Cell
Our Values
SupportedSelf
Assessment
MANAGEMENT MODELSELF ASSESSMENT
2010
Level 3314 Points
Timeline2007 2008 2009 2010 2011 2012
P3E LaunchJul/2007
1st KaizenWeek
1st Cell
Cultural Mapping
1st Qualified
Cell
3P Final Assy Line
1st Bronze Cell
1st Silver Cell
Our Values
SupportedSelf
Assessment1st Gold
Entrepreneur Leader
InnovaProgram
FINEP Innovation
Award
PEOPLE
2007
62,10% 2010
77,70%
2009
70,40%
2008
60,60%
2014
86%
2013
83,70%
2011
82,60%
2015
89%
Timeline2007 2008 2009 2010 2011 2012 2013
P3E LaunchJul/2007
1st KaizenWeek
1st Cell
Cultural Mapping
1st Qualified
Cell
3P Final Assy Line
1st Bronze Cell
1st Silver Cell
Our Values
SupportedSelf
Assessment1st Gold
Entrepreneur Leader
InnovaProgram
FINEP Innovation
Award
Results # Assessment
Timeline2007 2008 2009 2010 2011 2012 2013 2014
P3E LaunchJul/2007
1st KaizenWeek
1st Cell
Cultural Mapping
1st Qualified
Cell
3P Final Assy Line
1st Bronze Cell
1st Silver Cell
Our Values
SupportedSelf
Assessment1st Gold
Entrepreneur Leader
InnovaProgram
FINEP Innovation
Award
Results # Assessment
EVOLUTION
P3E Evolution
It is to be a company that creates more value for its stakeholders and maintains this performance over
time, in a sustainable way.
WHAT IS EXCELLENCE TO EMBRAER?
Our goal is to always be the first option when the time comes for our stakeholders to choose.
OUR STAKEHOLDERS
SHAREHOLDERS
CUSTOMERS
PEOPLE
SOCIETY ANDENVIRONMENT
PARTNERS
OUR STAKEHOLDERS’ VALUESSHAREHOLDERS CUSTOMERS PEOPLE
SOCIETY &ENVIRONMENT PARTNERS
ECONOMIC
AVAILABILITY
FINANCIALHEALTH
PERFORMANCE
OFFERS /COMPETITIVE
MARKET SOLUTIONS
SAFETY
SOCIAL,ENVIRONMENTAL,
WEALTH ANDWELFARE
INTEGRITY ANDPERPETUITY PROFESSIONAL
AND PERSONALSATISFACTION
ENTERPRISE EXCELLENCE
EXCELLENCE PULLED…
…DELIVERED BY VALUE STREAMS
Value for thestakeholders
Excellent and Lean Processes
Respect theValue Stream
SustainableResults
ExcellenceGoals
ProcessMaturity
Continuous Improvement
CorporateRequirements Compliance
ENTERPRISE EXCELLENCE CRITERIA
Timeline2007 2008 2009 2010 2011 2012 2013 2014
P3E LaunchJul/2007
1st KaizenWeek
1st Cell
Cultural Mapping
1st Qualified
Cell
3P Final Assy Line
1st Bronze Cell
1st Silver Cell
Our Values
SupportedSelf
Assessment1st Gold
Entrepreneur Leader
InnovaProgram
FINEP Innovation
Award
Results # Assessment
EVOLUTION
NationalQualityAward
P3E Evolution
Entrepreneur Leader
Academy
LEADERSHIPENTREPRENEUR
LEADER
ACADEMY
EXCELLENCE MODEL
2010Level 3 (251-350) (314 points)
2011Level 5 (451-550)(547 points)
2012Level 7 (651-750)(683 points)
2013Level 7 (651 – 750)(777,5 points)
2015 – Magna cum laudeLevel 8 (751-850)
(738,8 – 777,2 points)
2014 - PNQLevel 7 (651 – 750)(726-764 points)
EXCELLENCE NEVER ENDS...2007 2008 2009 2010 2011 2012 2013 2014 2015
P3E LaunchJul/2007
1st KaizenWeek
1st Cell
Cultural Mapping
1st Qualified
Cell
3P Final Assy Line
1st Bronze Cell
1st Silver Cell
Our Values
SupportedSelf
Assessment1st Gold
Entrepreneur Leader
InnovaProgram
FINEP Innovation
Award
Results # Assessment
EVOLUTION
NationalQualityAward
P3E Evolution
Value StreamManagement
PriorityProjects
EntrepeneurLeader
Academy
2nd Cultural Mapping
PRESENTATION THIS INFORMATION IS THE PROPERT OF EMBRAER AND CANNOT BE USED OR REPRODUCED WITHOUT AUTHORIZATION IN WRITING.
Sandro Giovanni ValeriCorporate Innovation
Thank you!
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