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REDUCE CALL TIMES (AND LEARN MORE)
2Ring SCRIPTS & FORMS v2.0
» Founded in 2001› EMEAR headquarters in Slovakia, EU› North American headquarters in Sacramento, CA
» Offering solutions worldwide via Cisco Resellers› Indirect Sales Strategy
» CDN Member – Cisco Preferred Solution Developer» Flexible & knowledgeable development / sales teams
› We listen to your feedback / incorporate features› Deliver custom-based integrations to your environment
2Ring ..Who are we? What do we do?
2Ring Product Portfolio ..
Unified Communications Applications
Contact Center Applications / Services
» Build unlimited number of guiding scripts & advanced wrap-up forms› Comes with a web-based
CONFIGURATION Tool
» No need for the time-consuming after-call / wrap-up phase› Start collecting all the necessary
info at a call’s start and submit it at the call’s end
Introduction to2Ring SCRIPTS & FORMS ..
A web-based CONFIGURATION Tool ..2Ring SCRIPTS & FORMS
» Build forms with› Single or multi
selection groups› Check boxes› Radio buttons
› Free text answers› Hierarchy groups
» Enhance forms with› Checks & balances› Limits and thresholds
Business Case ..2Ring SCRIPTS & FORMS
» What can these forms do for me?› Decrease turnover/attrition
› Make work of agents more fun› More guidance› Less time pressure after a call› Less memorizing
› Enhance productivity› Deliver better services to your clients
Benefits ..2Ring SCRIPTS & FORMS
» Agents can› Start filling out right after answering the phone› Fill out multiple forms during a call› Be guided by the form
» Analysts can› Automate import of data to a data mart› Create reports› Correlate with other contact center statistics
Benefits ..2Ring SCRIPTS & FORMS
» Supervisors can› Set up a form per call type› Modify forms whenever needed› Use an unlimited number of questions / answers› Organize questions to form a tree structure
Supported Platforms ..2Ring SCRIPTS & FORMS
» Cisco Finesse› UCE Enterprise v9+› UCX Express v10+
» 2Ring AGENT DESKTOP› Or other CTI OS Toolkit
solutions
» Cisco Agent Desktop (CAD)› UCC Enterprise› UCC Express
» Agent / Supervisor License› The total number of concurrent Cisco Contact Center
agents/supervisors
» Purchase› as a separate product› as part of 2Ring AGENT DESKTOP› as part of “Enhanced Bundle” of
2Ring GADGETS of Cisco Finesse
» Fits everyone› The solution (and pricing) is ready for call centers of all sizes
Licensing ..2Ring SCRIPTS & FORMS
» Web: www.2Ring.com/SF › Review the system requirements
» Want to know more? Start the conversation today!› Schedule a live demo over Cisco WebEx› Follow & DM us on Twitter: @2Ring4UC | @MichalGrebac› Sign up for our blog updates at http://2Ring4uc.blogspot.com/ › Email us: [email protected] or [email protected]
Related Resources / Q&A ..2Ring SCRIPTS & FORMS
ADDRESS
PHONEEMAILWWW
ADDRESS
PHONEEMAILWWW
Galvaniho 15/C
821 04 Bratislava
Slovak Republic
+421 (2) 5822 4550
www.2Ring.com
2Ring .. North America HQ2Ring .. EMEAR
OFFICEMOBILEEMAIL
Tom McCain
Director of North American Sales
+1 (916) 426-3790
+1 (480) 255-7500
2Ring .. Questions
OFFICEMOBILEEMAIL
Michal Grebáč
Strategic Sales & Marketing Director
+1 (916) 282-9514
+1 (916) 514-3355
2Ring .. Connect with Us
8880 Cal Center DriveSuite 400,Sacramento, CA 95826, USA(916) [email protected]
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