Megan Hampton

Cell (704)-975-1348114 Shenandoah Lane, Salisbury NC 28147

Megan.hampton5628@gmail.com mailto:Megan.hampton5628@gmail.com mailto:Megan.hampton5628@gmail.commailto:Megan.hampton5628@gmail.comSales Professional with in-depth knowledge about automotive vehicle sales, and new home sales. Working within a large corporation, but managing myself, my time, and most importantly my clients. Consistent top performer in a fast-paced, challenging environment.

STRENGTHS● • Organization and time management: flexibility in the face of changing

priorities.● • Team leadership and participation: working with a team to accomplish

common goals.● • Communication and presentation skills: understand and correctly

represent customers viewpoints to management. Build lifelong relationships with my customers and co workers.

● • Strong desire to grow professionally and personally.

Professional ExperienceBusiness Development Center Manager (BDC Manager) Huntersville Ford (2016 - Present)Manage a Service and Sale BDC Department-Service BDC included

-Service decline follow up-First appointment coupons-Scheduling service appointments-Survey follow up-Follow up with service/parts customers to ensure satisfaction

-Sales BDC Manage a group of five BDR’sManage daily, weekly, monthly, quarterly and yearly reportsReport to General Manager on a weekly basis to review department performance

Encourage and push my BDR’s to better themselves personally and professionallyComplete Manager intervention phone calls to all Internet leads after 3 days in CRMComplete Manager check in call to every unsold showroom up after their visit

Business Development Representative for Keffer Kia (2015- 2016)● Work with prospective customers to assist in their car buying needs● Schedule appointments for customers to meet with a product specialist● Communicate and close deals for clients who cannot make it in the dealership● Duties include:● Manage and navigate an Automotive CRM (VINSolutions)● Follow up with all the customers past and present within the CRM● Act as a Public Relations Manager to resolve conflict and close deals with my

customers● Connect with customers on a more personal level and put them in contact with a

Sales Associate that matches their personality● Make cold calls using the CRM● Manage incoming calls to the dealership and assisting each customer

Leasing Consultant for Weinstein Property Management Group (2015- 2015)● Work with prospective residents to assist them in finding their new home.● Communicate effectively with current residents to resolve problems and search

for a permanent solution to their problem.● Demonstrate an in depth understanding for customer service .● Duties include:● Manage a CRM specific to the housing market● Consistent follow up with future and current residents about their satisfaction with

our community● Taking charge when faced with “difficult” situations● Constantly making sure all current, future, and past residents alike are satisfied,

and happy with their decision to trust Weinstein Properties as their home provider

Sales Consultant/Professional at Keffer Kia (2013-2015)

● Work with customers to meet their wants when purchasing a new vehicle. Listen and comprehend when speaking to customers to better serve them.

● Manage customer base through an automotive CRM.- emailing and calling customers

- follow up with previous customers- keep track of customer purchase anniversaries to congratulate at a later date- keep detailed notes for further reference

● Prospecting to find new clients:- personally advertising online- cold calling- visiting associated companies and building relationships with their staff- referral programs to bring in more customers - self promotion through everyday life tasks

● Build customer relationship quickly when they arrive at the dealer● Ability to connect and build trust with customers in a timely manner● Use my abilities in sales to sell vehicles, monthly payments, loan terms, interest

rates and other products● Handle customer objections calmly and overcome objections in a professional

manner by offering multiple solutions

KEY ACCOMPLISHMENTS● Consistently keeping an above industry average set/show ratio (60% and

greater)● Keeping the Internet close percent well above industry average (Industry average

is 12%)● Maintaining a Phone close percentage of 40% and greater● Binging a failing BDC department to number one not only within the Keffer

Organization but also number one in the entire district● Completed 100% of the Fair Housing training seminars● Received Fair Housing Certification● Elected for Leadership Development Training course● Earn quarterly bonuses from Weinstein Management Corporation for individual

performance● Certificate of Achievement as a Sales Professional Elite ● Elite Certified through Kia Motors Corporation● Earning monthly performance bonuses from Kia Motors Corporation● Earning the Top Sales Award within the Keffer Dealership

TRAINING EXPERIENCE● Attending various Fair Housing workshops● Continuous presence in quarterly sales workshops● Involved in bi weekly meetings with all upper management to discuss my

performance● Self evaluation and performance reviews submitted to corporate office bi weekly● Completing 100% of the required Kia Performance training workshops● Attending multiple American Financial training workshops ● Attending multiple sales seminars ● Meeting with upper management on a weekly basis to better my sales skills

Education

● Currently attending Central Piedmont Community College completing my degree in Business Administration- Human Resources Concentration (2012- Present)

● Graduated Pine Lake Preparatory in 2012

Professional Licenses● North Carolina Automotive Sales Licence

Other Interest ● Lifelong love for animals with three years working experience in Animal Medicine● Special interest in horses specifically following rodeo’s and other events● Love for stock car racing as well as drag racing and other events● Participating in fundraising and other charity events