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Introduction
• Transition + Transform addresses the urgent unified communication and collaboration (UC&C) needs of companies moving from on-premise to cloud-based business applications
• It addresses considerations outside of normal cost-benefit analysis for cloud migration, including how to:
• Minimize costs associated with integrating and upgrading existing legacy systems, such as voicemail, without a full rip and replace
• Communication-enable cloud-based applications that users live and work in every day to get work done
• Improve communication and collaboration user experiences
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Here’s What’s Happening – The Migration to the Cloud Continues
• Global SaaS spending will reach $201B by 2019
• IT leaders are moving to new platforms where cloud, mobile and social applications are funded on a per user basis
• Employees want their communication and collaboration tools to be integrated with their cloud applications
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Migrating business applications to the cloud requires a communications strategy that:
• Maximizes existing communication systems investments
• Replaces or eliminates the need for additional servers cost effectively
• Improves the way people communicate with one another
Communication Considerations when Migrating Business Applications to the Cloud
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The common misconception is that existing communications infrastructure and tools will continue to function inside of next generation cloud-based business applications.
This is not the case and is rarely addressed.
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Legacy communication assets with diminishing value are the biggest roadblocks for moving to the cloud:
• Represent the largest capital investment and require the greatest resources to support
• IT budgets and personnel resources to support legacy systems are shrinking
• Upgrades and expansions to move legacy systems to the cloud are often not approved or funded
• Replacement of end-of-life and single purpose applications are often planned and budgeted, but reallocated to existing support or maintenance expenditures
The Challenge Lies within Legacy Communication Technology
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• Cost effective strategy that simplifies the migration of on-premise business applications and UC&C solutions
• Leverages existing maintenance budgets and repurposes these to invest in a next generation team engagement solution
Our Proposed Strategy – Transition + Transform
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Legacy Systems at Risk / End of Life / Diminishing Value
At Risk End-of-Life and Support Diminishing Value
Avaya CallPilot Octel Aria Fax
Avaya Modular Messaging Octel Serenade (VMX) IVR
Nortel Meridian Mail Speech Attendants
Avaya Intuity Audix Voice Messaging
Repartee
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Transition + TransformTwo step strategy that integrates UC&C, mobile, social and workflow silos onto a single team engagement platform - Esna Officelinx
Minimizes capital investments in diminishing value and single purpose applications
Provides a single platform to replace legacy technologies
Focuses on user experiences and easy access to real-time communication tools embedded inside cloud-based business applications
Communication-enables cloud-based business applications and processes
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Officelinx is a highly scalable and secure application server that:
• Embeds communication tools from Avaya, Cisco and other manufacturers natively inside cloud-based applications
• Turns cloud applications and web browsers into robust communication interfaces on Windows, Mac and Chrome OS without desktop software
• Utilizes existing communication and collaboration assets
• Provides the scale, interoperability and resiliency required to convert legacy UC&C applications into web services
• Supports any SIP or TDM based phone system and works across multiple phone systems simultaneously
• Works across disparate platform environments where systems replacement is complex
What is Officelinx
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Officelinx replaces legacy platforms on outdated servers with next generation software solutions
• Drives down costs for support, licensing and administration for multiple servers and applications
• Delivers a consumption based model for low use applications
• Provides a single platform where all applications receive the architectural benefits of redundancy, high availability and scalability
Step 1 - Transition
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Transition Use Case – Legacy Voicemail Replacement
• Voicemail can be transitioned to a next generation communication platform for the same cost of maintaining it
• Officelinx takes static voicemail and makes it actionable
• Escalate to live voice/video call
• Share location
• Start an online meeting
• Share messages on social channels
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Step 2 - Transform
Officelinx embeds real-time communications inside cloud-based business applications and processes as well as on mobile devices
• Increases individual and team productivity
• Streamlines business processes
• Disseminates information quickly
• Reduces the time it takes to make decisions, solve problems and serve customers
• Locates peers and determines their availability
• Enables real-time conversations or online meetings across different devices
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Since 2008, Esna and Avaya have supported customers like the largest utility company in the US with:
• Centralized UC application support for voice messaging, mass notification
• Speech connected to multiple PBX end-points from various manufacturers and release levels
Use Case - Large Utility Provider
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Identify and cost-effectively address impending events such as end-of-life, end-of-support, and replacement of legacy systems such as voicemail, fax, and IVR
Getting Started
Establish a consumption-based model where legacy applications are deployed on an “as needed” basis rather than a global or systems centric model
Develop a strategy to flatten and consolidate legacy services with Officelinx and deploy services on a per user basis
Leverage Officelinx to embed existing communication voice, video, IM and presence into cloud-based business applications
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4 EASY STEPS
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