1. by Stefan Gentz, tracom.de @StefanGentz
facebook.com/stefan.gentz Translation Forum Russia October 5, 2013
Sochi, Russia #TFRUS LSP 2.0 From Good to Excellence
5. Some Quotes www.tracom.de @stefangentz
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6. Steve Jobs (19552011) Most people aren't used to an
environment where excellence is expected. www.tracom.de
@stefangentz facebook.com/stefan.gentz
7. Barack Obama (*1961) We need to internalize this idea of
excellence. Not many try hard enough to be excellent. www.tracom.de
@stefangentz facebook.com/stefan.gentz
8. From Our Industry! www.tracom.de @stefangentz
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9. Excellence is not an event. It's a practice, a behavior.
Renato Beninatto Chief Marketing Officer, Moravia IT a.s.
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10. Craig Buckstein Partner & CEO, GENEVAWORLDWIDE, INC.,
President Association of Language Companies (ALC) In order to be
the best, LSPs need to chase perfection and settle for excellence.
www.tracom.de @stefangentz facebook.com/stefan.gentz
11. LSP Excellence: Oft claimed without merit, and lost without
deserving Robert Etches CIO, TextMinded Danmark / Vice-Chairman,
GALA www.tracom.de @stefangentz facebook.com/stefan.gentz
12. To be considered excellent an LSP must be able to
continually demonstrate value creation within its customers
business. Richard Brooks CEO, K International plc. www.tracom.de
@stefangentz facebook.com/stefan.gentz
13. Keep satisfying your employees, suppliers and customers and
you will achieve excellence! Sufian Reiter Vice President Sales,
Plunet, Inc.
15. Let's make a Sprint! www.tracom.de @stefangentz
facebook.com/stefan.gentz
16. What makes an LSP excellent? Groups5 Minutes5 Answers5
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17. Group Answers www.tracom.de @stefangentz
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18. What is the EFQM? www.tracom.de @stefangentz
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19. EFQM Shares what works. What is the EFQM? European
Foundation of Quality Management Supported by the European
Commission 500+ Members Custodian of the EFQM Model EFQM Excellence
Award (2012: Robert Bosch GmbH) www.tracom.de @stefangentz
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20. Excellent Organizations achive and sustain outstanding
levels of performance that meet or exceed the expectations of all
their stakeholders. EFQM about Excellent Organizations
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21. 8 Concepts of Excellence www.tracom.de @stefangentz
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22. 8 Concepts of Excellence Fundamental www.tracom.de
@stefangentz facebook.com/stefan.gentz
23. 8 Concepts of Excellence Adding Value for Customers1 Know
your different customer groups and their diverse needs Build and
maintain dialog with customers Provide necessary resources,
competencies and empowerment for your employees www.tracom.de
@stefangentz facebook.com/stefan.gentz
24. 8 Concepts of Excellence Creating a Sustainable Future2
Excellent organizations have a positive impact on the world around
them consider 3P People, Planet, Profit actively advance economic,
environmental and social standards within their sector
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25. 8 Concepts of Excellence Developing Organizational
Capability3 effectively manage change establish a culture of
continous improvement establish shared values, accountability &
ethics and a culture of trust and openness throughout the value
chain www.tracom.de @stefangentz facebook.com/stefan.gentz
26. 8 Concepts of Excellence Harnessing Creativity &
Innovation4 use the collective knowledge of stakeholders innovation
applies to products, processes, structure, marketing, &
business models use a structured approach for generating and
prioritizing creative ideas www.tracom.de @stefangentz
facebook.com/stefan.gentz
27. 8 Concepts of Excellence Leading with Vision, Inspiration
& Integrity5 Excellent organizations have leaders championing
the organization's values acting as role models for integrity,
social responsibility and ethical behaviour uniting people to share
and achive the organization's mission, vision and goals
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28. 8 Concepts of Excellence Managing with Agility6 Excellent
organizations identify and respond effectively and efficiently to
opportunities and threats evaluate & develop technology to
improve agility of processes, projects and organization
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29. 8 Concepts of Excellence Succeeding through the Talent of
People7 Excellent organizations attract, develop and retain
talented people align personal and team objectives ensure a healthy
work/life balance develop skills and competencies of their people
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30. 8 Concepts of Excellence Sustaining Outstanding Results8
Excellent organizations continuously gather stakeholders' needs and
expectations align key results with their Mission evaluate progress
towards Vision & Strategy manage strategic, operational and
financial risks www.tracom.de @stefangentz
facebook.com/stefan.gentz
31. Adding Value for Customers Creating a Sustainable Future
Developing Organizational Capability Harnessing Creativity &
Innovation Leading with Vision, Inspiration & Integrity
Managing with Agility Succeeding through the Talent of People
Sustaining Outstanding Results 8 Concepts of Excellence
www.tracom.de @stefangentz facebook.com/stefan.gentz
32. Adding Value for Customers Creating a Sustainable Future
Developing Organizational Capability Harnessing Creativity &
Innovation Leading with Vision, Inspiration & Integrity
Managing with Agility Succeeding through the Talent of People
Sustaining Outstanding Results 8 Concepts of Excellence Fundamental
www.tracom.de @stefangentz facebook.com/stefan.gentz
33. Take away inspiration www.tracom.de @stefangentz
facebook.com/stefan.gentz
34. Build Customer Groups & understand their needs.1
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35. Build Customer Groups & understand their needs.1 Think
3P People, Planet, Profit2 www.tracom.de @stefangentz
facebook.com/stefan.gentz
37. Build Customer Groups & understand their needs.1 Think
3P People, Planet, Profit2 Change Management & Continuos
Improvement!3 Do You Harness Creativity in Your Company?4
www.tracom.de @stefangentz facebook.com/stefan.gentz
38. Build Customer Groups & understand their needs.1 Think
3P People, Planet, Profit2 Change Management & Continuos
Improvement!3 Do You Harness Creativity in Your Company?4 Do You
Lead with Vision, Inspiration and Integrity?5 www.tracom.de
@stefangentz facebook.com/stefan.gentz
39. Build Customer Groups & understand their needs.1 Think
3P People, Planet, Profit2 Change Management & Continuos
Improvement!3 Do You Harness Creativity in Your Company?4 Do You
Lead with Vision, Inspiration and Integrity?5 Do You Manage with
Agility?6 www.tracom.de @stefangentz facebook.com/stefan.gentz
40. Build Customer Groups & understand their needs.1 Think
3P People, Planet, Profit2 Change Management & Continuos
Improvement!3 Do You Harness Creativity in Your Company?4 Do You
Lead with Vision, Inspiration and Integrity?5 Do You Manage with
Agility?6 Do You Really Use the Talent of Your People?7
www.tracom.de @stefangentz facebook.com/stefan.gentz
41. Build Customer Groups & understand their needs.1 Think
3P People, Planet, Profit2 Change Management & Continuos
Improvement!3 Do You Harness Creativity in Your Company?4 Do You
Lead with Vision, Inspiration and Integrity?5 Do You Manage with
Agility?6 Do You Really Use the Talent of Your People?7 Do You
achive sustaining, outstanding results?8 www.tracom.de @stefangentz
facebook.com/stefan.gentz
42. The most important one for me is: www.tracom.de
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49. Required RESULTS Plan and develop APPROACHES DEPLOY
Approaches ASSESS AND REFINE Approaches and Deployment EFQM RADAR
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50. @stefangentz at #TFRUS: Your voice matters! #excellence Did
you tweet? www.tracom.de @stefangentz
facebook.com/stefan.gentz
51. That's it. www.tracom.de @stefangentz
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52. Thank you for being excellent! www.tracom.de @stefangentz
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