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Lauren Chan, Janelle Stiehl,
Hanlin Yang, Avianne Birkett
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Commercial
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Company Background
Founder: Robert Kuok
Numbers of properties: 72
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Milestones 1971 - R. Kuok opens first hotel in Singapore
1982- First Shangri-La in Hangzhou, China
1989 - Traders Brand is launched
1997 - Integrates hotel ownership and management group
39 Properties by the end of the 90s
2000s Expanded to Middle East and North America
2004- Shangri-La Academy opens
2005 Plans to open 15 new locations and to reach 100
properties by 2010
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Milestones Contd
2004 - Shangri-La Academy opens
2005 - Plans to open 15 new locations and to reach 100
properties by 2010
2010 - Opens a hotel in Paris
2011 - Introduces the Kerry Brand
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Shangri-La Hotels Which of Shangri-Las brands offers yoga and Pilates classes to
their guests at the hotel?
The Traders hotel in Malaysia
The Shangri-La hotel in Hong Kong
The Shangri-La hotel in Vancouver
Answer: Shangri-La hotel in Vancouver.
Five Star Luxury Hotels In Vancouver: pilates and yoga classes are offered to
guests staying at the hotel There is also a 5000 square foot fitness center for guests.
Shangri-La Hotels strives to provide all guests, especially guests travelling forpleasure, with five star accommodations.
They serve guests only the most superior food and offer the best hospitalityservices
In the Shangri-La hotel in Vancouver, British Columbia, many of the suites comewith their own balcony.
The suites range from Executive to Orchid suite, which is the most luxurious
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Shangri-La Hotels
Which Shangri-La brand has a zoo and a trout farm at one its
hotels?
The Kerry Hotel
Shangri-La Resorts
Traders Hotels
The Answer: The Shangri-La resort in Skardu, Pakistan
In the Shangri-La resort in Skardu, Pakistan, there are 60 cottages onthe lake
Shangri-La resorts have a range of the exotic retreats
Similarly, Shangri-La resorts have extensive F&B department and five
star accommodations
Shangri-La Resorts
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Kerry Which Shangri-La property has a microbrewery on site?
Traders Hotel, Male
Kerry Hotel, Pudong
Traders, Chennai (India)
Shangri-La Hotel, Tokyo
The Answer: Kerry Hotel, Pudong
Kerry hotels are a new addition to Shangri-La and were
introduced in 2011. 2 properties - Beijing and Pudong, Shanghai
Caters towards business and leisure travellers
Offers the Club
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Traders
Which Traders Property offers a pillow
menu?
Traders Upper East Hotel, Beijing
Traders Hotel, Singapore Traders Hotel, Dubai
Traders Hotel Beijing
The Answer: (BOTH) Traders Hotel, Beijing
properties
Caters towards business and leisure
travellers
There are thirteen (13) Traders hotels in
the Eastern Hemisphere with two (2)
to be opened later this year and one (1)
in 2013. The brand also offers the Traders Club
Suites sizes from approximately 66 square
metres to 207 square meters
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CHI, The Spa CHI spa is a separated brand of
Shangri-La, but it is located on
Shangri-La properties and a part of
them
CHI spa is a separated brand of
Shangri-La, but it is located onShangri-La properties and a part of
them
Objective is to leave guest feeling
relaxed
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Gold Level
Priority Check
in/out in an
exclusive area
Pillow Preference
Welcome fruits Free Local Calls
Priority Waitlist
Jade Level 20 qualifying
nights
25% bonus with
GC Award Points
Complimentarybreakfast with
partner
Room upgrade
when applicable
Diamond Level
50 qualifyingnights
50% Bonus withGC Award Points
Complimentary
suit-pressing Priority check-
in/out in TradersClub/Horizon ORin-room check-in
24 hours conciergeservice for non-staying guests
Rewards Program
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SustainabilityEmbrace Care for People Project
Each hotel is committed to a 10-
15 year partnership with a school
or orphanage
They help with things such as
Infrastructure support,
fundraising and life-skills training
Sanctuary
Shangri-Las care for natureproject
They try to ensure biodiversity
conservation and habitat
protection is consistent for all
the resorts
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Shangri-La Academy
Opened in 2004 in Langfang, China moved to Sun Yat-sen University in
Zhuhai in 2008
The Academy was created to foster
a learning environment for
potential and current employees
Courses at the Shangri-La Academy
include: certificate in culinary arts
and cuisine, certificate in food and
beverage operations, certificate infront office operations, certificate
in housekeeping operating and
advanced hospitality management
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Thank you for listening!
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