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www.ano
School improvement and quality manag
Experiences from Portugal
Hugo [email protected]
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Agenda
Another Step
School self-evaluation project
Leadership
Communication Plan Classroom work
The place of CAF process
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Hugo Caldeira
Teacher 20 years as Math teacher on a Secondary Level public Schoo
ICT and Management at Portuguese Catholic University (Lis
Research
External evaluation of the national program on Adult Educa
Certification (New Opportunities program). Research grouPortuguese Catholic University
CAFExpert
Represent Portuguese Administration and Public EmploymeDirectorate (DGAEP) on EIPA (European Institute of Public
Administration) CAF Education Expert Group.
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Another Step (Portugal)PortugueseMinistry ofEducation
CAF for New Opportunities prog
ram Centers
Safe use of Internet in Schools National wide
Municipalities Coaching, quality management (CAF), preparat
strategic plans for educational development (re
Schools Coaching more than 100 schools in Public and PEducation on Self-Evaluation projects, with CA
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Another Step (International)
Luanda(Angola)
Manual of best practices for citizen service and management (National School of Public Admin
Yambol(Bulgaria)
CAF for municipalities (European project)
Nord-Trndelag(Norway)
Schools best practices using CAF (Comenius Rewith Sintra Municipality)
So Paulo(Brazil)
Project with national Brazilian Chamber of e-co(applying CAF in schools, with local sponsors)
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School self-evaluation proj
Our experience on helping school self-assessment p
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Challenge
How to unite these 9 points with just fourwithout ever lifting the pencil from the pa
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Challenge
How to unite these 9 points with just fourwithout ever lifting the pencil from the pa
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Challenge
How to unite these 9 points with just fourwithout ever lifting the pencil from the pa
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Creativity and innovation
New problems (or problems that remain)creative solutions
Creativityis a process. Innovation is tproduct of that process.
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Thatswhat we do
Creativityis a key component of Leadership
Our work focuses on
Leadership skills Communication planPedagogica
the class
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Leadership
The way we work
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Working with school Principal
(Director, school management teaDiagnosis of the self-assessment school practices, results and reports (school reports and reponational school inspectorate)
Proposal for intervention, detailing the actions to be implemented with a time schedule
Involvement of students, teachers, parents, non-teaching staff, local community partners (the
During the process, direct advice to the school and the self-assessment
Application of CAF, and presentation of a final report, with a suggested Improvement Action P
Planning of training needed (for teachers and non-teaching staff)
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Planning CAF Action in time
Step 1How are we?
That's how wewant to be?
Mobilize
Step 2
Act!
Evaluateimprovement
Step 3Consolidation
of goodpractices
New CAF
Step
A
Evimpro
Self- evaluationReport
Factual report
Improvement Action Plan
Self- evRe
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Time schedule (project)
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Teachers
The way we work
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Working with teachers
Seminars Presentation of school improvement plan, tpeople and talk about the role of each one
Trainingfor all
Leadership skills and meeting managemen
Communication plan
Classroom understanding and good practic
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1. Leadership skills and meetings
management
Leadership
What is, and the skills needed
How can we apply that in the school environment?
How do we see ourselves as leader (in the classroomclass meeting)?
School meetings management
Can we suggest good practices?
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1. Leadership skills and meetings
management
Output Document Good pracsuggestions on Leaderand meeting managem
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2. Communication Plan
How do we communicate?
Formal communication
Online presence
Can we perform better?
To whom do we communicate? And how effec
Can we suggest good practices?
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Online presence
Dissemination Interaction Promote T
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7 steps for a Communication PTo whom?
Students? Parents?Teacher? Partners?
Non-teachingStaff?...
We can usecommunity
mediators in thesepopulations?
What?
What is important tocommunicate toeach audience?
For what purpose?Inform? Invite?
Degree ofimportance?
By whom?
Who should beresponsible for the
contact?
That profile (theprofile defines the
degree ofimportance)?
How?
On what media?Letter? Email? Voice
communication?School newspaper?
When?
How early?
For how long?
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2. Communication Plan
Output DocumentCommunication Planour School
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3. Classroom understanding and g
practices sharing
Classroom
What is our conception of the classroom?
What is the concept of classroom shared in the stratedocuments of the school (educational project, regulatio
Do we all agree on that understanding?
Good Practices
Can we suggest good practices to observe in the classroact, seeking the improvement of our students?
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3. Classroom understanding and g
practices sharing
Output Document Good pracsuggestions on classropedagogical actions
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CAF
The place for CAF Model:
Make a diagnosis,
Promote self-awareness, benchmarking and benlearning
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Strategic dimensions of the re
Organizational
diagnosis
1. Self-AssessmentTeam review
Filling in a grid of self-evaluathe defined indicators, identify
and areas for improvementevidence for each indicator of
criteria and their sub cr
2. Satisfaction surveys(staff, teachers,
students, parents, andpartners/ stakeholders)
Questionnaires / surveys, wrespondent gives his opinio
related to the operation and p(results) of the organiz
Improvement Actions Plan
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ENABLERS
0
5
10
15
20
25
30
35
40
45
50
55
Frequncia
1
Frequncia
2
Frequncia
3
Frequncia
4
Frequncia
5
Distribuio pontuao - meios
Critrio
Critrio
Critrio
Critrio
Critrio
Overallthe sco
differen(curve Ponctuation
Freq
uency
Initiativesimplemented andevaluated (3, 4)
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RESULTS
0
5
10
15
20
25
30
35
40
45
50
55
Frequncia
1
Frequncia
2
Frequncia
3
Frequncia
4
Frequncia
5
Distribuio pontuao - resultados
Critri
Critri
Critri
Critri
Ponctuation
Freq
uency
We should expectbetter results forcriteria 8 and 9
Good resu
satisfacticitizens/cus
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Overall results Saop
0,00
0,50
1,00
1,50
2,00
2,50
3,00
3,50
4,00
1 2 3 4 5 6 7 8 9
M
diapontuao
Mdias pontuao por critrio
CAf CNO
CAf 2000
CAf 2002
QUALIS 2007
QUALIS 2006
EFQM
Averages
Criteria
Op
mwaCpa
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How to interpret the results (3 CAF m
Evolution ofresults
Confrontationwith the targets set
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Trends analysis
Its not (just) the scoring that matters but, above allactual trend
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What can we say?
Why these res Clear evolutio
for criteria 1, 6
Was it a sinvestme
areas? (aCommunPlan?)
Global improvall aspects, exccriterion 9.
Self-evaluation Team results (SEgrid)
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What can we say?
Global improvall aspects
Why thes
What we achieve th
There is (still)improve, but tright.
How to econtinuattrend?
Surveys
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Learning together
Share information
Compare our results
More Education Platform
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C
omparewith
ourselves
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C
omparewith
others
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Key Performance Indicators
Categories Metrics
Define analysisCriteria
Match with Quality objectives Available data
Agree PerfomanceIndicators
Main objectives and milestones Defined projects and actions
Understand
Education Strategy
Region/District, # of schools Target population
Define Scope of theQuality Project
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The indicators
Context
Coverage
Occupation
Resources
Physical
Human
Tecnological
Operation
Access
Security andSafety
Results
Sucess
Transition
Finance
Investiment
Costs perstudent
Managemen
Objective
Resource
Strategy
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And then?
In addition to the knowledge about CAF, and relatiobetween different sub criterion, what else is importa
the success of self-assessment in the organization?
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What we have learned
Necessary effective involvement of leadership and people in
Should have a clear communication process and seek the coof local community on the improvement process
Must ensure the satisfaction of the needs of the self assessm
(time, space, materials,)
Evaluation should appears naturally from the Vision for thdevelopment and quality improvement of the organization
We need to have more attention concerning Classroom workcollaboration between teachers
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Questes?
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FIM
Um pequeno passo para um grande desafio
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