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Vertical complexity & leadership
Mark Horn
Designing complex organizationsMarch 24
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Main principles
An effective organizational infrastructures of roles
An accountable role
A competent individual
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Horizontal axis
vertic
alax
is
WORK LEVELS
1
2
3
4
5
6
7
WORK LEVEL THEORY [Jaques]
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Horizontal axis
vertic
alax
is
WORK LEVELS
1
2
3
4
5
6
7
2y up to 5y
5y up to 10y
10y up to20y
20y up to50y
1D up to 3mth
3mth upto1y
1y up to2y
TIME SPAN [Jaques]
Hoe ver kijk je vanuit het hier-en-nu vooruit; de toekomst
ligt in de werkelijkheid van onzeverwachtingen
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Horizontal axis
vertic
alax
is
WORK LEVELS
1
2
3
4
5
6
7
Boundary
Boundary
2y up to 5y
5y up to 10y
10y up to20y
20y up to
50y
1D up to 3mth
3mth upto1y
1y up to2y
VERTICALE COMPLEXITEIT [Jaques]
Toenemende complexiteit
Variabelen die in ogenschouwgenomen moet worden:
nemen in aantal toe worden vager en abstracter veranderen en beinvloeden
elkaar liggen verder in de
toekomst en oorzaak engevolg zijn mindervoorspelbaar
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Horizontal axis
vertic
alaxis
WORK LEVELS
1
2
3
4
5
6
7
Boundary
Boundary
2y up to 5y
5y up to 10y
10y up to20y
20y up to
50y
1D up to 3mth
3mth upto1y
1y up to2y
VERTICALE COMPLEXITEIT [Dive]
DMA zone
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Horizontal axis
vertic
alaxis
WORK LEVELS
1
2
3
4
5
6
7
2y up to 5y
5y up to 10y
10y up to20y
20y up to
50y
1D up to 3mth
3mth upto1y
1y up to2y
WORK LEVELS AND DOMAINS
Corporat
e domain
General
Domain
Operations
Domain
Direct hands-on /
work domain
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Horizontal axis
vertic
alaxis
WORK LEVELS MANAGEMENT LAYERS
1
2
3
4
5
6
1
2
3
4
5
6
7
2y up to 5y
5y up to 10y
10y up to20y
20y up to
50y
1D up to 3mth
3mth upto1y
1y up to2y
WORK LEVELS AND LAYERS [ - 1]
Front line,customer
facing
First-linemanagers
Second-linemanagers
Function Head
GENERALMANGERS
COO
Presidentand CEO
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Leadership and accountability
Horizontal axis
vertic
alaxis
WORK LEVELS MANAGEMENT LAYERS
1
2
3
4
5
6
7
Too DistantToo CloseAppropriate
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Store Store
BusinessUnit
BusinessUnit
20Y
Business Unit
Continent
Division Division
Region
Front-lineshop floor
Store
L3
L4
L5
L7
L6
Team
Disctrict
Global Stage
Super CorporationCEO
2Y
5Y
10Y
1Y
3M
1D
L2
L1
Business Units Profit & Loss
vertic
alaxis
Corporate
domain
General
Domain
Operations
Domain
Direct hands-on /
work domain
Supervisory role !
Supervisory role !
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2Y
Generalmanager
GeneralManager
GeneralManager
GeneralManager
CEO
FunctionHead
FunctionHead
Business
Development
3Y
5Y
Corporate
domain
General
Domain
Operations
Domain
FunctionHead
FunctionHead
FunctionHead
FunctionHead
FunctionHead
FunctionHead
Managerialrole
1Y
3M
1D
Customerfacing
Frontline
Supervisory role
Supervisory role
Direct hands-on /
work domain
Managerialrole
10Y
L1
L2
L3
L4
L5
L6Set long term operational
perspective/culture/values
Unifying Whole EU organisation (system)
Growth (expansion across countries / aquisitions)
New Customer: differentiating by brand portfolio
Enforcing Ahold EU synergy / leverage scale
Quality in terms of
efficiency,productivity,customer satisfaction
Work process-efficiency and
improvement Elke dag de
beste
Day-to-day work(customer facing front-
line)
Conceptual Programs
Innovations
Brand values
Level where profits and
(losses) are created
Customer: Differentiating by
format portfolio
Growth (identical sales)
Delivery opco strategy
Customer: new programs
Conceptual project turns into
real-projects
Supervisory role
FunctionHead
FunctionHead
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