7/28/2019 2009 06 Worldtour Sme5 Sap Fr
1/25
SAP CRM 7.0
Dominique TRIGAUD - Solution expert - SAP France02/03 J uin 2009
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
2/25
Agenda
1. SAP CRM 7.0 User Interface
& flexibility
2. SAP CRM 7.0 Processes and
analyses
SAP 2009 / Page 2
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
3/25
What is new in the UI ?
SAP CRM 7.0
UI Framework
SAP 2009 / Page 3
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
4/25
SAP CRM 7.0 - Web 2.0 user interface
Simplicity drives adoption
SAP 2009 / Page 4
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
5/25
SAP CRM 7.0 - Web 2.0 user interface
SAP 2009 / Page 5
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
6/25
SAP CRM 7.0 - Simple SearchFree Text Search Across Objects
Multiple
objects !
SAP 2009 / Page 6
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
7/25
SAP CRM 7.0 - Task Based User InterfaceVisualize, Understand and Improve your business processes
Guided
procedures
SAP 2009 / Page 7
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
8/25
SAP CRM 7.0 - Table GraphicsVisualize Every Table Content Instantly in a Graphic
Graphics !
SAP 2009 / Page 8
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
9/25
SAP CRM 7.0 - Personalize PageExamples: CRM Feed
CRM Feeds:Stay up to datewith your workwherever you
are
SAP 2009 / Page 9
http://images.google.fr/imgres?imgurl=http://www.themomcrowd.com/wp-content/uploads/2007/11/rss_icon.gif&imgrefurl=http://www.themomcrowd.com/what-the-heck-is-rss&usg=__3HQfXz3Jg9Qj_kXTmpv2IAWnKuI=&h=300&w=300&sz=20&hl=en&start=6&um=1&tbnid=ySFgnGHOs_R6hM:&tbnh=116&tbnw=116&prev=/images?q=rss+icon+free&hl=en&sa=N&um=17/28/2019 2009 06 Worldtour Sme5 Sap Fr
10/25
Extending Processesby Using Services and Adobe Forms
Flexibility , process efficiency and qualityWith Adobe Forms
SAP 2009 / Page 10
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
11/25
Communication-Enabled CRM Processes (CEBP)
Communication featuresavailable in every role
SAP 2009 / Page 11
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
12/25
Is Shirleyavailable for aphone call ?
Communication-Enabled CRM Processes (CEBP)
SAP 2009 / Page 12
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
13/25
Communication-Enabled CRM Processes (CEBP)
SAP 2009 / Page 13
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
14/25
Communication-Enabled CRM Processes (CEBP)
SAP 2009 / Page 14
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
15/25
What is new in the processes ?
SAP CRM 7.0
SAP 2009 / Page 15
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
16/25
ERP Quote, Order in CRM WebClient UI
SAP 2009 / Page 16
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
17/25
ERP Quote, Order in CRM WebClient UI
SAP ERP transactions & CRM Product Proposal
Across SAP CRM Channels
SAP 2009 / Page 17
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
18/25
Real Time Offer Management (RTOM)
RTOMRecommendations
SAP 2009 / Page 18
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
19/25
Real Time Offer Management in ActionMake the right offer at the right time
Interaction channels
Real timecustomer information
Otherreal time
information
What
When
Where
Who
Optimal recommendationSelf learning !Self learning !
SAP 2009 / Page 19
L lt M t O i
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
20/25
Loyalty Management - OverviewA Complete Solution ...
Membership
Member
Member
Acti vi ty
Loyalty
Program
Build customer relationships
SAP Loyalty Management is part of SAP CRM. It is fu lly integratedinto core CRM scenarios, such as marketing campaign management,
service complaints management, Web Channel and more.
SAP 2009 / Page 20
Customer Segmentation
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
21/25
Customer Segmentation
Graphical Modeler with Waterfall Approach
SAP 2009 / Page 21
Integration of Visually Rich Dashboards and
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
22/25
Integration of Visually Rich Dashboards and
Interactive Reporting
Integrated Business Objects Xcelsius Dashboards within SAP CRM
SAP 2009 / Page 22
What Customers are saying about the
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
23/25
What Customers are saying about the
Ease of Use of SAP CRM
Our sales reps rave about the improvedease-of-use of the SAP CRM 2007solution.
The new UI is the best - I am a huge fan.
Blog on BPXWow...that is really cool; I didn'tknow SAP could do that.
Users love the new system the UI ismuch better than Siebel.
During our CRM 2007 rollout trainingthere were times when spontaneousapplause erupted.
SAP 2009 / Page 23
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
24/25
SAP 2008 / Page 24
Thank you!
SAP 2009 / Page 24
7/28/2019 2009 06 Worldtour Sme5 Sap Fr
25/25
Top Related