My initial goals…
• Reach patients who don’t have access to me/my office
• Accommodate tech savvy folks who don’t have the time or the interest to come to my office
Revised needs
• Patients did not need to log into a system• Patients could be queued (waiting room)• EHR agnostic (providers on multiple platform)• Scalable
Lessons Learned
1. Know your goals up front (eg. decrease utilization, attract new patients, retain new patients)
2. Know what your customers want (they may not actually know)3. Identify your workflow (identify your most precious resource)4. Choose a platform (notice this is the 4th item on the list)5. Get good legal advice6. Keep it simple 7. Let gravity be your guide (duct tape should signal the need for a new process)8. Engage your staff (they may not all share your goals just yet)9. Throw patients a lifeline – make it easy for them to see you.10. Get patients active in their care11. BONUS - When at a critical juncture…..remember that it’s about engaging your patient
Contact info:
K. Michael Rodriguez, MD, FAAFP
www.linkedin.com/in/k-michael-rodriguez-md
Top Related