things they don't teach you about Operations in your MBA
TEN0
ABOUT ME
AGENDA
AGENDA 19:00 Introduction 19:05 What is Operations? 19:15 The 10 “things” 20:15 Break 20:30 Group Exercise 21:15 Group Presentations 21:45 Q&A 22:00 Closing
WHAT IS OPERATIONS?
“We describe marketing as the management of demand... and operations
as the management of supply.” Curriculum from Hult
“We describe marketing as the management of demand... and operations
as the management of supply.”
Operations managers need to carefully manage and direct resources.... capital, labor, technology and information. This is done in multinational environments with increasing pressure for ‘more, better, faster’. Customer service, quality and use of appropriate technology are critical factors. Rapid and effective communications, including the internet, produce more options and choices than ever for the consumer.
MANAGE
RESOURCES
PROCESS CAPITAL
LABOUR TECHNOLOGY INFORMATION
CONSUMERS
…………OPERATIONS
Fill in the blanks above
ITOPERATIONS SALESOPERATIONS
FACTORYOPERATIONS PORTOPERATIONS
HROPERATIONS CAREOPERATIONS
THE
TEN THINGS
FUN
Little
EXPERIMENT
TEAM 1 CAN I PLEASE ASK YOU TO COME TO THE FRONT?
LET’S PLAY A GAME…
GET ALL THE
TO TEAM 1, WITHOUT THROWING THEM IN
30 SECONDS
DID ANYONE ASK THEMSELVES WHY?
DID ANYONE ASK THEMSELVES WHY?
FOCUS WAS ON WHAT AND HOW NOT ON WHY
START WITH WHY
FUN CURIOSITY SUPER STAR
PEOPLE SOCIAL TRUST
FACE 2 FACE NEVER ENDING
LOGICAL TOOLS
OPERATIONS C
AN BE ABOUT
BREAK
GROUP
EXERCISE
YOUTUBE VIDEO
FUN CURIOSITY SUPER STAR
PEOPLE SOCIAL TRUST
FACE 2 FACE NEVER ENDING
LOGICAL TOOLS
FUN CURIOSITY SUPER STAR
PEOPLE SOCIAL TRUST
FACE 2 FACE NEVER ENDING
LOGICAL TOOLS
APPLY 3 “THINGS” ON EMIRATES CATERING
YOU HAVE 40 MINUTES STARTING NOW
THREE GROUP PRESENTATIONs
SELECTED RANDOMLY
START
FEEDBACK
THREE GROUP PRESENTATIONs
SELECTED RANDOMLY
END
ANY QUESTIONS
SHUKRAN LinkedIn: ae.linkedin.com/in/elsheakh/
Top Related