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Water Safety Conference 2010
Melissa Adriano-Alcasid
IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP
Melissa M. Adriano
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IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP
Water Safety ConferenceNovember 2-4 2010, Kuching, Malaysia
Location
Population served
No of Employees
DW Coverage %
Sanitation Coverage %
Manila Water Company, Inc.Metro Manila, Philippines
Danang Water Supply Co.Danang City, Vietnam
approx. 5.9 million Approx. 0.85 million
2,200 470
99
16
60
N/A
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Focus area
Date WOP commenced
Expected outcomes
Water Quality Management and Monitoring
December 2009
Greater assurance of safe water supply provision and increased capacities to address water quality constraints
IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP
Water Safety ConferenceNovember 2-4 2010, Kuching, Malaysia
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TWINNING PARTNERSHIP
and
Objective: To strengthen DAWACO’s water quality management processes by
maintaining adequate chlorine residual levels in the water supply distribution network and improving water quality monitoring (per DAWACO’s Water Safety Plan) in order to safeguard against public health hazards.
Program Duration: 12 months
Starting in pilot locations with highest potential health risks
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● Consultations● Classroom lectures● On-the-job training● Study tours● Technology demonstration● Sharing of SOPs, manuals● Provision of equipment
Twinning Activities
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Policies Shared
● Network flushing guidelines● Dirty water complaint standards● Water quality monitoring plan
- forms - logging system- reporting system
● Standard Operating Procedures- water sampling- collection of samples- determination of sampling points- network flushing & disinfection
Key Training Programs
● Water Quality Management● Water Quality Assurance Program
- monitoring plan- network flushing & disinfection
● Incident Management- critical project/activity review (CPR)
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MANILA - DAWACO TWINNINGChosen Residential Area for Pilot: MAN THAI,
Danang City, VietnamFlushing
pt.
RESULTS Nearly 4,000 households have elevated residual
chlorine upon continuous flushing and disinfection of water network lines
Maintained adequate residual chlorine levels of 0.2 ppm (minimum) in the distribution lines upon installation of interim chlorine booster
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MUTUAL PARTNER INTERESTS AND BENEFITS
Danang Water Supply Company(Recipient Partner)
Manila Water Company (Mentor Partner)
Strengthened capabilities to address water quality issues
Enhanced professional and personal experiences
Tangible service improvements in pilot areas with plans to scale-up
Improved understanding of new conditions and challenges in Vietnam
Access to new innovations, practices, technologies and information
Application of corporate social responsibility goals
Networking with peers Opportunity to work beyond WOP
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The program gave MWC an exceptionally revealing experience to validate its Water Quality Monitoring System.
INSIGHTS/ LESSONS LEARNED
DAWACO has its own unique and practical way of resolving issues and problems.
Improving water quality in the system is a continuing program.
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