MANY OF THE PRACTICE AND ATTITUDES THAT
BRING ABOUT PROSPERITY ARE COUNTER – INTUITIVE,
THAT IS TO SAY APPARENTLY GOING
AGAINST LOGIC
Cause and EffectTo solve a problem or to handle succesfully a situation we need to see ourselves as “the cause” of such difficulty.
• If we aren’t able to do it, it is the situation that is controlling us.
• If we are not capable of seeing ourselves as «the cause» of the performance of our employees, we are indeed leaving the control to them.Case history scuola
2) EMOTIONAL RESPONSES Excited
Cheerful Logical
Disinterested/Bored
HostileAngerResentmentAnxiousSad/ComplainingFailure
Internal Customers NeedsTangible Intangible
Salary Salary
Wages Praise
Bonuses Sharing Information Plans
Career Plan Genuine Interest
Hard Factors Soft Factors
WHAT DO THEY WANT1. Appreciation for the work done (PRAISE)2. To feel involved in work related problems 3. Understanding and concern for employee’s
personal problems4. Salary and commissions5. Job Security 6. Interesting Work 7. Job Promotions and growing with the company8. Management loyalty toward the staff 9. Good working conditions10. Non oppressive discipline
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MANAGER EMOTIONAL STATE
• CHERFULNESS/STRONG INTEREST:
• Happy, productive and motivated people
• LOGIC:
• People are productive but a bit demotivated
• BOREDOM:
• People are productive but sense of belonging/group identity is decreasing
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• HOSTILITY:• People get the job done because of fear
rather than because of real motivation. They become just «Gofers». Initiative is missing.
• RAGE:• People are just Gofers. Burn out. High
turn over of the best people.• RESENTMENT:• The worst people stay on board.• ANXIETY/APATHY• Anarchy and state of neglect.
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Strong Interest / Cheerful
• The feeling displayed toward other people when they are ineffective, unproductive or otherwise create problems is Strong Interest.
• Works on his staff’s positive sides.
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YOU ARE THE SOURCE YOU ARE THE SOURCE OF THE COMPANYOF THE COMPANY
www.opensourcemanagement.it
OPEN SOURCE MANAGEMENT
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STRESS• Possible sources of worry
and distraction in the individuals’ environment caused by people who oppose their objectives or behave in inappropriate or demotivating ways towards them.
• Below 21 = indicator of possible “toxic relations”.
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SELF DISCIPLINE(Conscientiousness)
• Measures the reliability, steadfastness and degree of responsibility of the individuals examined
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SALES
• Measures the individuals’ aptitude for being persuaders, for influencing others and selling, particularly in classic commercial businesses that include customer visits
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PROACTIVE Measures how far individuals feel they are able to influence their environment and those around them or how far they suffer these instead.
When this trait approaches 0, they stop being proactive, i.e. solution-oriented or prone to mediate in their relationships with others, and they become reactive, i.e. irritable, touchy, jealous and at any rate difficult to deal with)
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TOLERANCE • This trait indicates the
ability of individuals to build quality long-term relationships.
• Individuals with strong Tolerance are able to feel and perceive the needs and states of mind of those around them,
• Individuals with weak Tolerance tend to create disagreements, be critical or not truly understand the needs of others, particularly their unexpressed needs
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EXPANSIVENESS
• Measures the ability and willingness of the individuals examined to approach people they don’t know and to put them at ease
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