Download - 1 2EFFECTIVE · Deloitte Global Human Capital Trends 2017 Deloitte Global Human Capital Trends 2017 14% ... Utilisation rates are the best barometer for measuring productivity and

A New Era Of Professional Services Resource Planning And Management

Rede�ning Success

Resource planning and management has become a required discipline to optimally run a professional services organisation:

• consultants• lawyers• engineers+ more...

Resource assignment dropped from

7 � 5.5 days on average. Additionally, helped identify the best project candidates using an intuitive tool to find skill sets, experience and time available to meet the project’s needs.

Today’s workforce includes employees, contractors, freelancers, “gig economy” workers, and outside teams.

Service Performance InsightSeptember 2017

Deloitte Global Human Capital Trends2017


14% of executives believe traditional hierarchical organisational models are effective shifting to a team-centric model.

QUICKER RESOURCE ASSIGNMENT

MOREEFFECTIVE1 2

LEVERAGERESOURCE POOLEXPANSION

INCREASED BILLABLE UTILISATION

3

Resource planning and management solutions can increase project margins by almost 12% while reducing revenue leakage by 2.6%.

Increase profitability by managing budget. Clients expect to be notified if their project is going over budget, why it’s happening, and what can be done to mitigate it. Accurately estimating, scoping, and managing a project budget is critical to delivering projects on time and satisfying clients while making a profit.

Firms generated invoices

3 days fasterreducing DSOs by

7 days

Utilisation rates are the best barometer for measuring productivity and revenue.

Improving utilisation rates has an immediate impact on the corporate bottom line.

Employee survey tools give managers immediate performance input for regular feedback empowering employees to reset goals, change projects and feel rewarded

Data about people at work has become more important than ever. Resource analytics is now a business discipline supporting everything from operations and management to talent acquisition and financial performance. However, only 9% of employers believe they have a good understanding of the resource factors that drive performance while only 8% of organisations report they have usable resource data.

BETTERKPIs5

Only 14% of companies believe their internal processes for collaboration and decision-making are effective.

77% believe email is no longer a viable tool for effective communication.

IMPROVERESOURCECOLLABORATION4

As the talent gap widens, new data from Upwork reveals that HR managers are �lling the gap with more �exible employees and retraining current employees. In fact, 57% of HR organisations expect to use more freelancers over the next 10 years.

K E Y A D VA N T A G E S



6% (64% � 70%)Increase in billable utilisation

8% improvement on the number of on-budget projects

By successfully improving utilisation rates in a low impact manner, companies have reported a 5%-10% increase in productivity per worker

6

INCREASE INVOICING;DECREASE DSO8

CONTINUOUS PERFORMANCE-BASED MANAGEMENT10

Top reasons service organisations implement a resource planning and management solution

CREATING BETTER PEOPLEANALYTICS

54% 54% 56% 58%Improved

Planning and Forecasting

Improved Resource Utilisation

See how more than 1.5 million resources across over 70 countries are scheduled and monitored with RETAIN

solutions in leading companies worldwide.

AchieveBetter

Visibility

Increase Project

E�ectiveness

9

BUDGETS7






A study by the Nation Computing Centre

x 100� BILLABLE HOURS

� AVAILABLE HOURS

1 2 3 4 5 6 7 8 9 10+10% +10% +10% +10% +10% +10% +10% +10% +10% +10% BONUS 100%

11

=

An Imaginary 11th employee is ‘created’ due to increased productivity.

OVERRUN

CURRENTPROFITS

MAXIMIZEDMARGINS

29% (+12%)17%

Firms using Professional Services Automation see an average of 29% profit margin on projects and a 12% increase in profitability.

To learn more, visit:retaininternational.com

To schedule a demo, call as us at(+44) 20 7538 4774