© Copyright 2011 Hewlett-Packard Development Company, L.P.
Patrick MooreHewlett PackardAugust 7, 2011
CHANGE IS OPPORTUNITY:
A NEW PARADIGM FOR THE STATE CIO
© Copyright 2011 Hewlett-Packard Development Company, L.P.
AGENDA
–Trends
–Setting priorities
–Rethinking our work
–The services model as transformation
© Copyright 2011 Hewlett-Packard Development Company, L.P.
GLOBAL TRENDS
Changing Workforce
2Technology
Advancements
1
Evolving Business Models
3
© Copyright 2011 Hewlett-Packard Development Company, L.P.
New ways to serve & new virtual industries created
TECHNOLOGICAL ADVANCEMENTS
1. “The data deluge: Businesses, governments and society are only starting to tap its vast potential,” The Economist, Feb. 25, 2010. http://www.economist.com/node/15579717
2. Dataquest Insight: Application Stores; The Revenue Opportunity Beyond the Hype, Stephanie Baghdassarian, Carolina Milanesi; 16 December 2009
3. Juniper Research, http://www.juniperresearch.com/viewpressrelease.php?id=210&pr=1814. “The Difference Engine: Chattering Objects,” The Economist, Aug. 13, 2010. http://www.economist.com/node/21009505
2005 2010
2013 2014 202020152011 2012
Create 8x more data1
130M Enterprise users in Mobile
Cloud3
Mobile apps download >
21B2
2T devices connect to the
internet4
Mankind created 150 exabytes of digital
data1
© Copyright 2011 Hewlett-Packard Development Company, L.P.
Government
Meet citizen expectations of government
Manage economic crisis & provide economic stimulus
Ensure secure information sharing
Protect citizen information & critical national infrastructure
Attract and retain jobs in globalized economic environment
Manage the cost of government
Design and implementation of citizen-centric service delivery models
Ensure delivery of long-term outcomes
Continue operations in degraded conditions
Meet challenges posed by demographic changes
PRIORITIES FACING GLOBAL GOVERNMENTS TODAY
© Copyright 2011 Hewlett-Packard Development Company, L.P.
THREATS MAGNIFY OUR CHALLENGE
HP examines and stops 1.7 billion spam messages monthly and detects and quarantines 40 million malware annually
HP collects, stores and processes 2.8 billion events daily
Within a recent 30 day period, HP defended against over17 million attacks originating from mainland China alone. That is 7 attacks per second.
Approximately16 million attacks originated from within the United States.
Attack vectors are diverse; targeting a wide range of technologies and services including security products and solutions.
By the time you finish this slide, thousands of attacks have occurred globally.
© Copyright 2011 Hewlett-Packard Development Company, L.P.
Ripped from the Headlines
SECURITY IS TOP OF MIND
7
Ohio State reports massive network security breach
Security Breach Reported at Charleston (WV) Area Medical Center; Thousands of Patients Affected
Computer Data on 103,000 Va. Adult Ed Students Misplaced
CA Department of Public Health reports security breach
Saint Louis University staff, students notified of computer breach
Massachusetts Data Breach Exposes 139,000 Records
58 Percent of Software Vulnerable to Security Breaches Similar to Google, Department of Defense Cyber Attacks
Florida Elections Servers Hacked Again - … stolen data, and released it to the public
© Copyright 2011 Hewlett-Packard Development Company, L.P.
SETTING PRIORITIES
© Copyright 2011 Hewlett-Packard Development Company, L.P.
PRIORITIES DIFFER IN PUBLIC & PRIVATE SECTORPublic Sector CIOs
1.Consolidation and optimization
2.Budget and cost control
3.Shared services
4.Cloud computing
5.Healthcare IT
6.Security
7.Broadband and connectivity
8.Governance
9.Legacy modernization
10.Data & information management
Private Sector CIOs
1.Aligning IT and business goals
2.Controlling costs
3.Governance and portfolio management
4.Business process redesign
5.Leadership & staff development
6.Marketing IT’s business contribution
7.Rationalizing or centralizing the application portfolio
8.Protecting customer data privacy
9.Scaling IT globally
10.Regulatory compliance
© Copyright 2011 Hewlett-Packard Development Company, L.P.
STATE GOVERNMENT CHALLENGESFindings from Grant Thornton’s “The 2010 state CIO Survey”
– Budgets mostly down; costs steady or rising• Two-thirds of CIOs expect lower IT budgets in 2011 through 2013.
• Some are turning to staff reductions, IT consolidation & shared services to lower costs.
– IT governance• CIOs are responsible for statewide IT governance but do not have adequate authority
– Business models• Shared services and managed services
– IT procurement reform• CIOs give state IT procurement processes a grade of C and
• Related laws, rules, processes and practices must be modernized and aligned with IT industry standards and best practices.
“A search for lower costs will drive the agendas of many state CIOs for the next few years. With stronger authority and a diligent pursuit of higher value and greater efficiency across institutional boundaries, CIOs will enable IT to help set new standards of government performance. This “new normal” of performance is what citizens and society want and need from their state governments.”
© Copyright 2011 Hewlett-Packard Development Company, L.P.
RETHINKING OUR WORK
© Copyright 2011 Hewlett-Packard Development Company, L.P.
HAVE I MENTIONED?
– Legislatures do not consider IT a priority, yet
– Voters have increasingly personalized interactions with politicians
– Voters expect more from government, yet
– Legislatures do not consider IT a priority
– Funding cycles do not support rapidly changing consumer demands, or
– Rapidly changing technologies
The model must change
© Copyright 2011 Hewlett-Packard Development Company, L.P.
CASE STUDY
– Risk was the burning platform
– The state did not have the capabilities or the resources to make the changes needed in a timely fashion
– Sustainability was critical
– Needed to break the existing model and replace it with a services framework
© Copyright 2011 Hewlett-Packard Development Company, L.P.
LESSONS LEARNED
– Lead with facts
– Bring others onto your burning platform
– Engage business leadership within your organization and across the enterprise
– Create a view of the future
– Communicate, communicate, communicate
© Copyright 2011 Hewlett-Packard Development Company, L.P.
THE MODEL IS CHANGINGYOU SIT IN THE MIDDLE
BUILD public, private and hybridcloud services
CONSUME public services securely
TRANSFORM legacy infrastructure and applications and processes
MANAGE AND SECURE across legacy applications and cloud assets
© Copyright 2011 Hewlett-Packard Development Company, L.P.
WHAT YOU CAN DO TODAY
– Who are the customers you serve?
– How engaged are you with the business owners inside your organization?
– Where do you sit inside the organization?
– Are you reacting or leading?
– Have you identified where you want to go?
© Copyright 2011 Hewlett-Packard Development Company, L.P.
CHANGE IS OPPORTUNITY
– Get a seat at the table
– Raise your hand and your voice
–Look to where the world is going, not to where we once were
Our customers are looking at the world through a glass touch screen
© Copyright 2011 Hewlett-Packard Development Company, L.P.
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