© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.
CMCP and Kaiser Permanente
CLE Marathon, January 17, 2013
Implicit Bias & In-Group Privilege –
Understanding and Counteracting Their Impact on Diversity & Inclusion
1
Unconscious Bias
Deborrah Jackson, RN, MPH
January 17, 2013
Examining OurUnconscious Thoughts
Or
Is Your Freudian Slip Showing?
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.3
Definitions
UnconsciousLacking awareness
BiasA preference or inclination that inhibits impartiality
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.
Adapted from Marilyn Loden and Judy Rosner,WorkforceAmerica! And from Diverse Teams at Work,Gardenswartz and Rowe (Irwin, 1995), p. 33.
Diversity WheelMY WORK ENVIRONMENT
ManagementStatus
UnionAffiliation
WorkLocation
Seniority
Division/Department/Unit/Group
WorkContent
Function Level/Classification
WHO I CHOOSETO BE
Income
Civic/CommunityActivities
Recreational Habits/
Hobbies
Religion/Spiritual Practices
Educational Background
Work Skills/Abilities
Attire
Work Experiences
Marital Status/
Partnerships
Geographic Location
WHO I AMAge
Race
Ethnicity
PhysicalAbility
SexualOrientation
GenderIdentity
PERSONALITY
4
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.5
Perception
We tend to categorize people using limited pieces of information and then act on this information, even though most of our inferences have not been confirmed.
This process is called making perceptual inferences since we are required to diagnose our situation and make rapid inferences about it from scanty clues.
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.6
Perception
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.7
Perception
Average height of men in the US is 5 feet 9 inches
LEADER
15% = 6’ 58% = CEO’s 6’
4% = 6’2” 30% = CEOs 6’2”
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.8
About Hidden Bias
Scientific research has demonstrated that biases thought to be absent or extinguished remains as “mental residue” in most of us. Studies show people can be consciously committed to egalitarianism, and deliberately work to behave without prejudice, yet still possess hidden negative prejudices or stereotypes.
So even though we believe we see and treat people as equals, hidden biases may still influence our perceptions and actions.
Source: Tolerance.Org
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.9
Eliminating Bias
Once we become aware we have biases and “own” them,we have the power to change our mind.
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.10
Affirmative Introspection
Awareness of yourself
Understanding your values, passions, preferences and world views
Acknowledging the biases and assumptions you have that influence your attitudes
Source: Gardenswartz and Rowe EIDI
© 2013 Kaiser Foundation Health Plan, Inc. For internal use only.11
Thank you
“How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and the strong. Because some day in your life you will have been all of these.”
–George Washington Carver
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