ZTE Support Website Product Document Introduction and Usage
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Transcript of ZTE Support Website Product Document Introduction and Usage
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ZTE Support Website Product Introduction and Usage
Dec. 2013
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Contents
Methods of Obtaining Documents
ZTE Technical Support Website Usage
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ZTE Corporation. All rights reserved.
Document Acquisition
Mailbox for Documentation Service
If you have any requirements, questions or suggestions on ZTE documentation, email us at
[email protected]. We will give you a reply within two workdays.
Technical Support Website
You can query and download electronic copies of product manuals, Maintenance Experience, document
express, documents for special issues and customized documents on ZTE technical support website
(http://support.zte.com.cn/).
ZTE University website (http://univ.zte.com.cn/, Username: Enrollment number, Password:
888888)
You can query and download the electronic copies of training materials on the website of ZTE University.
Hotline: 086-755-26771900
The hotline is available for you to feedback your requirements and suggestions on ZTE documentation.
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Contents
Methods of Obtaining Documents
ZTE Technical Support Website Usage
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ZTE Corporation. All rights reserved.
How to Log In to ZTE Technical Support Website
Open the technical support website http://support.zte.com.cn. If the language is Chinese, please click Country/Global-English and you can enter English page.
Register
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ZTE Corporation. All rights reserved.
How to Log In to ZTE Technical Support Website
Click Register, as shown in the following figure. If you already have a user account, skip this step.
Register
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ZTE Corporation. All rights reserved.
How to Log In to ZTE Technical Support Website
On the Agreement tab, read the agreement, and then click Agree to go to
the next page.
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ZTE Corporation. All rights reserved.
How to Log In to ZTE Technical Support Website
On the User Type page, select ZTE system equipment user or ZTE
terminal equipment user. Then, please fill in information tab, such
as Login ID, Password, User name etc.
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ZTE Corporation. All rights reserved.
How to Log In to ZTE Technical Support Website
On the Information tab, type the user information, and then click Submit.
(*for must fill in the project!)
After the customer
submits registration
information, webmasters
ask ZTEs local customer
support manager to verify
registration information, if
correct, the registration
will be passed, and
customer can login the
website and download
documents.
This will take 3~5 business
days.
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ZTE Corporation. All rights reserved.
How to Obtain Product Manuals from Support Website
Open the technical support website. Enter the User Name, password, and verification code, and then click Log In.
To Obtain Product Documentation
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ZTE Corporation. All rights reserved.
Click the Documentation tab, as shown in the following figure.
How to Obtain Product Manuals from Support Website
Then click the Common Document tab, as shown in the following figure.
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ZTE Corporation. All rights reserved.
Click Product Manuals on the left pane. In the Keyword textbox, enter the keyword, and then
click Search. Also you can select product which you interest to find documents through items of
Product Family-Product Category-Product Sub-category-Product Model
How to Obtain Product Manuals from Support Website
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ZTE Corporation. All rights reserved.
Click Product Version can choose the software version and then related documents are
shown in below. Further, click Document List can choose All, zed or Multimedia
document type.
How to Obtain Product Manuals from Support Website
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ZTE Corporation. All rights reserved.
You can select some documents by click boxes on left, and then click Excel
Export to download the documentation list or click Download All to download
all documents you chose.
How to Obtain Product Manuals from Support Website
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ZTE Corporation. All rights reserved.
How to Obtain Product Manuals from Support Website
Of course, you can click document title directly into document page. Click Download can
download the document and you can give a score on this document, submit your view or
questions.
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ZTE Corporation. All rights reserved.
How to Obtain Maintenance Experience from Support Website
On the Documentation tab, click Maintenance Experience on the left
pane.
To Obtain Maintenance Experience
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ZTE Corporation. All rights reserved.
On the Maintenance Experience page, find the Maintenance Experience
issue you want. Click it and then download it.
How to Obtain Maintenance Experience from Support Website
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www.zte.com.cn