Zoho Corporation · 2018-10-02 · Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered...
Transcript of Zoho Corporation · 2018-10-02 · Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered...
• 6,500 Employees
• 65% Fortune 500
• 35 million users
• 190+ countries
1996 2001 2005
2018
• Bootstrapped and profitable
Zoho Corporation
IT service management Help desk Asset life cycle CMDB and ITIL Customer support
Endpoint management Desktop management MDM and BYOD polices OS deployments Remote support/unassisted access
IT security Log management and SIEM Privileged access management Vulnerability analysis Network anomaly detection
Active Directory management
Active Directory
Exchange Server Self-service portal
Office 365 SharePoint
IT operations management
Network performance
Application performance End user experience Network change and
configuration Bandwidth and traffic
IT analytics
Data visualization Self-service IT analytics
40+ business apps to run your entire business
Operating system for business
Reinventing IT's Role in the Cloud Era
1) Integrating Data and Applications
2) Cybersecurity
3) Cloud-native
4) Systems of Intelligence
Critical themes for IT
There was a time
when IT used to focus
on integrating
infrastructure.
Integrating Data and Applications
The new focus is on integrating cloud applications.
Integrating Data and Applications
Connectors that use the web interfaces (e.g., REST and other APIs) that cloud applications provide, identifying and choosing data integration tools.
Think integration
Integrating Data and Applications
Beyond that, IT organizations are also required
to provide a seamless experience with
respect to Identity Access Management
(IAM) and directory services.
Integrating Data and Applications
Cybersecurity
In the rush to get projects done, security is something that frequently
gets overlooked, particularly when those projects
don't involve IT.
Cybersecurity
IT Needs to Establish and Enforce a Consistent Approach to Security
Cybersecurity landscape
- Secure authentication
- Access control
- Auditing/Compliance
- EndPoint Management
Cybersecurity
Cloud-native
SaaS
Rapid development in the cloud eats at the SaaS moat.
Cloud-native
Cloud-native
Cloud-native
SaaS ate infrastructure, Cloud will eventually eat SaaS.
How should IT deal with this?
Cloud-native
Enter the Site-Reliability Engineer (SRE)
Site Reliability Engineering (SRE) is a discipline that incorporates aspects
of software engineering and applies that to
IT operations problems.
Cloud-native
To keep up with the
increasing pace of Operations,
tools must integrate.
Cloud-native
Built to integrate Legacy vendors and their point solutions won't
last in this next evolution of monitoring as IT will
refuse to manage haphazard
integration projects.
Cloud-native
Systems of intelligence are highly
focused analytical systems intended
to solve business challenges and
objectives.
The New Moats: Systems of Intelligence
*Credits: Greylock Perspectives
Systems of Intelligence
Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered conversational sales assistant.
NLP-enabled chatbots for IT service management
AI coupled with pattern detection for endpoint management
ML-powered root-cause analysis and remediation for IT operations
Unearth contextual clues using AI for security information event management (SIEM)
AI in Zoho Corporation
Systems of Intelligence
Leading IT organizations will be defined by their expertise in addressing these critical requirements
Thank You