ZJ_Professional Resume

ZACHARY JOHNSON, M.P.A.9516 Andesite Dr. NW, Albuquerque, New Mexico 87114Phone: (505) 363-6194 · E-Mail: [email protected]

Healthcare Administration

Successful leader in Healthcare Administration operations and decision support for Clinical Education and Acute Informatics departments for a large healthcare services organization.

As a leader in healthcare administration, I am highly involved with upper management to develop, design, and implement action plans for long-term strategic projects.

Organize and facilitate training for Electronic Medical Record (EMR) charting/documentation for all new hire inpatient Nursing Staff.

Format and track all Patient Care Policies, ensuring enterprise-wide compliance with federal and state regulations.

Gather large amounts of data from multiple sources and compiling it into clear, succinct reports for consumption by senior leadership.

Support Clinical Governance meetings by managing tech support and organizing and facilitating GoTo meetings and teleconferencing.

SUMMARY OF PROFESSIONAL SKILLS and EXPERIENCE

Strategic Planning

Skilled in strategic planning and process improvement design and implementation using data driven metrics, best practices, and collaboration with management and supervisors.

Successfully completed numerous strategic planning projects through the use of needs assessments, environmental scans, quantitative data analysis, etc.

Assist project teams in areas of Clinical Governance and Clinical Education reorganization, implementation of new or changed programs, policies, procedures, and change management.

Collaborate with management and supervisors to strategically plan and address the needs of the organization in areas such as the creation of new Nurse Residency programs and supporting the expansion of existing Nurse Residency programs.

Operations Learning Management Systems, New hire Onboarding,

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and Analytics Electronic Library management, and Data Manipulation.

Collaborate with IT Security to create a seamless onboarding experience by providing Nursing Staff with the appropriate access to our EMR documentation tool according to their role and job function.

Compile and manipulate data to support upper management in both Clinical Education and Clinical Governance/Acute Informatics projects.

I am in the process of learning the data and analytics software program Microsoft Power BI® in order to be able to create robust visual reports for our department and enterprise leadership – I intend to obtain my Associate Certification for this software.

Coordination with third-party administrators to resolve compliance issues such as tracking outdated policies and bringing them to Clinical Governance meetings for review and final approval, and management of nursing clinical procedures/guidelines/education materials in the organization’s Electronic Library.

Supported a major upgrade to my organization’s EMR documentation tool (per contractual obligations with the vendor) by assisting in the creation of classroom and computer-based training (CBT) modules and facilitating training and education at the enterprise level – both in the Central Delivery System (CDS) and the Regional Delivery System (RDS).

Other Skills: Other skills and competencies include: Skilled in research and design of programs and policy

through education and previous employment positions Experience in providing a wide range of reporting to

management through the use of computer applications experience with Learning Management Systems and Microsoft Office programs like Excel, Word, PowerPoint, Outlook, Skype, OneNote, Visio and SharePoint Workspace; I am also skilled in utilizing Adobe Acrobat Pro and Adobe Captivate.

Ability to multitask and see projects through to completion. I find satisfaction in being able to see the end results of my efforts, and would truly enjoy the opportunity to be involved in all phases of project coordination from inception to completion.

Presentation and facilitation of information and materials in large group settings and trainings.

Experience gathering statistical data using programs like Survey Monkey® and SPSS.



Building of collaborative relationships with diverse groups such as management, employees, customers, and other stakeholders.

EMPLOYMENT HISTORY

PRESBYTERIAN HEALTHCARE SERVICES ACUTE INFORMATICS – Albuquerque, NM02/2015 – Present

Data and Technology Management Specialist

In this position I am responsible for many supportive functions for Clinical Governance. These include: facilitating the implementation of Clinical Governance project rollouts (i.e. EMR documentation tool and Clinical Practice Management (CPM) software upgrades and training plans for these upgrades); supporting process redesign teams and special projects; formatting, tracking, and ensuring regulatory compliance for patient care policies that govern the entire delivery system; scheduling meetings, booking rooms, and maintaining Clinical Practice calendars and distribution lists in Outlook; creating agendas, documenting high level discussions and action items, and distributing meeting materials to Clinical Advisory Workgroup (CAW) members; managing SharePoint websites for all service line CAWs (i.e. granting appropriate access to these sites to CAW members according to their role/function, working with director and administrator level management to distribute training and education materials via this platform, etc.). I am also in charge of enrolling all new hire and contracted agency Nursing Staff in classroom training and CBT modules for my organization’s EMR documentation tool. This is a very manual process, and I have successfully worked with management to streamline this process by automating a number of steps, and in doing so saving time and money for the organization. I am actively involved in the onboarding of new hires as I attend biweekly Nursing Staff orientations and meet the new hires in person, acting as a liaison/ambassador for the EMR training team. I also support hiring managers at both the CDS and RDS facilities by working with IT Security to grant appropriate EMR charting access to contracted staff when they onboard. I also support new and expanding nurse residence programs by tracking metrics such as: financial expenditures, hiring information for program candidates, building customer feedback surveys and compiling that data into a readable spreadsheet report for upper management. In addition to these major duties in my current job, I also provide a wide variety of miscellaneous support services such as: running regular reports on training module completion statuses for all staff, organizing preparatory certification courses and seminars (completing the build in the LMS, enrolling staff, setting up and breaking down training facilities, awarding clinical education credits to attendees, and creating consumer feedback surveys for these courses and compiling this information into comprehensive reports for upper management).



UNIVERSITY OF NEW MEXICO COLLEGE OF PHARMACY- Albuquerque, NM10/2014 – 02/2015

Human Resources Tech

In this position I was responsible for a variety of HR duties. Those duties included all facets of the hiring process such as interviewing candidates, verifying past employment and conducting background checks, job placement, and the creation and maintenance of personnel files. I also have training in employment relations and creating/analyzing personnel policy, facilitating disciplinary actions, and performance management. My HR team and I were responsible for reorganizing the entire Human Resources Department organization of the UNM College of Pharmacy. We presented to the College Administration the time-to-fill metrics from before and after the implementation of the HR centralization project. Within only three months, our metrics showed a huge reduction in the time it takes to request a new hire and to get that new hire in the door. Furthermore, we developed new onboarding protocol structured so as to address the needs of each individual position within the College. Additional duties included holding quarterly HR best practices seminars open to the entire College Staff utilizing Microsoft Power Point and Excel. Other areas of responsibility: gathered job description information for a succession planning project, reaccreditation projects such as compa-ratio metrics, mandatory training compliance, and analysis of AACP data – staff FTE breakdowns and percentages of effort.

TROMBINO’S BISTRO ITALIANO – Albuquerque, NM10/2008 – 01/2014

Manager

In this position I was responsible for the supervision of a staff of over sixty serving and kitchen employees. I contributed to employee selection, career development, and succession planning. I also assisted in the development of training curriculum as well as hands-on manager and server training. Before being promoted to manager, I was the Head Server. I was responsible for overseeing the training of every new server. This included coordinating a training schedule for the new hire, assigning training responsibilities to other senior servers, hands-on training, and assisting in the development of training materials such as menu-learning and company policy and procedure packets. Other manager duties included interviewing candidates, job placement, and new employee training in the areas of communication and customer service. I also coordinated quarterly staff meetings to keep employees updated on any ongoing projects, introduce new staff, provide feedback, and provide employees with an opportunity to discuss any problems and/or solutions. For manager meetings, I utilized Power Point to present a visualization of the data provided in our Excel spreadsheets.



EDUCATION

Master of Public Administration (M.P.A.) – Concentration in Human Resources Management University of New Mexico - School of Public Administration, Degree Awarded Fall 2014. Maintained 4.0 GPA

Bachelor of Science (B.Sc.) in Religious Studies – University of New Mexico – Degree Awarded Summer 2009

PROFESSIONAL DEVELOPMENT

Change Management – ATD Certification Course – Awarded February, 2016

Adobe Captivate – ATD Certification Course – Awarded March, 2016

Human Research Protections Training – IRB Certification Course – Awarded December, 2013


ZJ_Professional Resume

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