Zimpost

Technology as an enabler of a more

competitive Postal environment.

Presented by Dr. D. Zimbango, MD

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Knowing what we know now and given

current technological advances, the

extensive postal networks can harness

technology to recreate the post so as to

dramatically improve contemporary

measures such as speed of service, 24/7

multi channel access and financial

inclusion.

INTRODUCTION

BACKGROUND

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• All services previously offered by the Post are

now being offered more efficiently by

competition using technology e.g.

• Letters- email, hybrid mail

• Money transfer -electronic money transfers

and e-money, mobile money.

• Only route for the post to compete with new

service offerings is to harness technology.

• Africa has over 30 million people in the

diaspora

• $40 billion remitted annually according to

year 2014 statistics.

BACKGROUND (cont’d)

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• Zimbabwe received $361 million (7.2% of

GDP)

• S.A-$1 489bn (0.6%)

• Nigeria received $5.397bn (4.7%).

• Ecocash (mobile money) in Zimbabwe has

over 1 million active accounts, more than all

formal banks combined.

• Direct impact on 53% of the population.

• The other two have 300 000 mobile money

subscribers.

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• The Post Office has not been able to

break into this market because of

lack of or limited technology.

• UPU developed systems do not

integrate well with other

technologies e.g IFS with cellphones

and bank ATMs to enable the Post to

act as an agent without limitations.

BACKGROUND (continued)

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• 40% of the population is still unbanked

but away from formal institutions

• formal remittance business in Africa is

controlled by a few players who, by

their monopolistic nature, are

expensive leading to high levels of

informality.

TECHNOLOGY BASED

OPPORTUNITIES FOR THE POST

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• There is no competing physical

networks especially in outlying areas.

• Offering Gvt. Business on electronic

platforms to woo clients.

• A huge unserved market as only

about 1.5 billion people access

transfers through 72 IFS connected

Postal Administrations.

TECHNOLOGY BASED

OPPORTUNITIES FOR THE POST

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• The Post can thus be recreated to

improve contemporary measures

such as speed of service, integration

capabilities and 24/7 access.

• create value for other postal services

and products (seamless link between

the financial, physical and the

electronic).

• Use technology to revive some dying

traditional products. (parcels)

THE TECHNOLOGY BASED

ALTERNATIVE MODEL

THE IDEAL POST – A Seamless Link Between

the Financial, the Electronic and the Physical

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• Investment in a technology that offers

24/7/365 access through multiple

channels (ATMs, the web, mobile

phones and POS) like banks and other

service providers.

• Integration with principals’ databases

for real time settlements, transacting

speed, accuracy and effective MIS.

(revitalised agency services via the

network).

TECHNOLOGY

CAPABILITIES/OPPORTUNITIES

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• Replacing the Banking Branch Model

on an agency basis at affordable

costs through electronic transaction

switching.

• Integration with big name money

transfer companies like MoneyGram,

Western Union etc to mop funds from

the diaspora (source markets) straight

to beneficiaries’ mobile wallets,

accounts or debit cards.

TECHNOLOGY ENABLED

DELIVERABLES

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• Community Information Centres in rural areas

• disadvantaged communities to surf the web,

research educational content and link up with

markets for agricultural produce.

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On the basis of the above, the Post should

champion intelligent innovation and harness

technology to fully integrate the financial, the

electronic and the physical to integrate with key

players and partners for organic growth,

diversification and contribution to socio-

economic development.

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• Access to highly qualified instructors through video conferencing and I-board technology.

• A link between producers and the market.

• ICT based interactive learning environment.

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• Low technology adoption and

adaptation resulting in 8 to 5

operations.

• Lack of interoperability with other

access platforms like mobile money

and money transfer agencies.

• Lack of data integration with

principals

• Low connectivity especially in outlying

areas where there is little competition.

THE LIMITING FACTORS FOR THE

POST

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• Limited access to alternative energy

solutions to keep systems running.

• limited access channels and an

inward looking culture.

• Lack of proper settlement

arrangements across borders.

THE LIMITING FACTORS (cont’d)

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The Post should champion intelligent innovation

and harness technology to fully integrate the

financial, the electronic and the physical to

integrate with key players and partners for

organic growth, diversification and contribution

to socio-economic development.

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Africa has 30 million people in the

diaspora.

In 2014, remittances to developing

countries were around $515bn of which

$40bn was to Africa.

SADC receipts were ZIM-$361m. Zambia-

201m,SA-1.489bn & Swaziland-$89m.

Nigeria had the highest receipts in Africa

at $5.397bn.

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CONCLUDING STATISTICS AND

OPPORTUNITIES

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In Zimbabwe, as at September 2014

• Subscribers using mobile money were

4.9 million with transfers and

transactions reaching $403million

• Internet penetration rate was at 47.5%

• Active mobile subscribers were at 11.3

million.

• A 10% share of the market can thus

transform the outlook of the Post.

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CONCLUDING STATISTICS AND

OPPORTUNITIES

Zimpost

Economy & Finance

Transcript of Zimpost