1. Zinnia Offerings

2. Zinnia offerings
Zinnia Systems offer Zarada, an integrated suite of customer management, billing,
fulfillment and analytic products for communication service providers.
Zarada customer management products automate all aspects of account handling starting from registration to payments, service modifications, trouble ticketing, hierarchy management and account closure and enable you to create and control desired customer experience
Zarada revenue management products provide a comprehensive order-to-cash solution enabling you to automate usage data collection, invoice generation, payment collection and handling delinquent customers. Zarada also enables you to automate settlement with all your partners.
Zarada fulfillment products provide you a collaborative product creation environment. With flexible Catalog, a comprehensive order management system and multi-service activation product, you can plan and launch new services quickly.
Zarada analytic products assist you to gain insights into customer behaviour and empower you to take proactive actions to enhance customer retention, revenue and to prevent losses due to fraud.

3. Zinnia offerings Contd.
Zarada provides comprehensive functionalities to automate all major business support
system processes and enables you to support your customers for profitability and
growth. Zarada functionalities are provided through following major building blocks:

4. Zarada Suite

5. Zarada Benefits
Since Zarada offers complete order-to-cash functionalities, you deal with single vendor for all your BSS needs, which has following advantages:
Saving in integration cost
Reduction in vendor management cost
Reduced timeline of implementation
Reduced cost on maintenance and enhancement
Built on a novel architecture, Zarada provides unmatched flexibility and extreme time-to-market enabling you to rapidly and cost-effectively create, deliver, charge and profit from innovative new services.
Zarada fits seamlessly into your enterprise IT architecture using SOA based integration, reducing your expenses on integration.
With comprehensive functionality, Zarada automates majority of your business processes, resulting in:
Reduced operational complexity and costs
High customer satisfaction
Smooth Revenue flow

6. Technology Key Enabler of Zinnias Excellence

7. True Product Mindset
Off-the-shelf products with comprehensive functionalities
Can work with different databases e.g. Oracle, MySQL
Very flexible to accommodate many different business requirements
A complete suite covering all BSS requirements
Provides complete range of services to ensure that you receive full value from our products
Business analysis, Installation and Integration service
Documentation
Training
Helpdesk and Maintenance programs
Well defined API set
Commitment to published roadmap

8. Zarada Component View for GSM & WiMAX Networks

9. Zarada Functional Overview

10. Managing Customer Experience with Zarada
Comprehensive functionality to automate customer interactions and to reduce operational complexity
Provides multiple flow templates for supporting registration processes of different customer segments
Detailed audit trail and event analyzer for monitoring account activity
Supports multiple hierarchies for invoice grouping, upward transfer of charges (UTC) and discount sharing
Rule based customer segmentation to enable application of different business policies to different segments
Flexible and secure Self-care module to empower customers to view / update account information and perform a number of self-service operations including invoice payment, handset / CPE purchase etc.
Comprehensive notification management support for preferred time and multiple notification channels for same customer
Supports multiple currencies and languages to quickly adapt to your site specific requirements

11. Zarada Customer Management

12. Managing Products with Zarada
Zarada provides flexible & layered structure for easy product creation
Maintains and enforces eligibility and availability rules
Supports product transition rules
Groups products in many different ways for easy selection by CSR
Maintains technical and commercial views of the products and makes these easily accessible for maintenance
Provides an environment for collaborative effort for product creation by different groups
Displays side-by-side comparison among different products for better customer negotiation
Supports Choose m among n or Choose exactly n type of selection at all levels of product composition (Refer figure in next slide) to bring additional level of flexibility in product creation
Supports unlimited nesting of products to facilitate creation of new products from existing products quickly

13. Zarada Accounts, Subscriptions and Products

14. Usage Rating with Zarada
Provides efficient, highly flexible and scalable rating engine to enable smooth capacity growth with increase in your subscriber base.
Capable of rating events on many different attributes:
Occurrence (e.g. number of SMS sent, pay-per-view etc.)
Per time unit (e.g. call duration in second, minute etc.)
Per data volume (e.g. KB downloaded)
Content type (e.g. jpeg, mpeg etc.)
Supports different types of rate plans like flat, stepped, tiered etc. to accommodate different product offerings.
Rule based rate plan selection any event attribute can be considered for rating
Supports zone based rating, friends and family and closed user group rating
Support for different rates based on time-of-the-day and holiday
Rating of events generated by your resellers customers
Provides reject management & re-rating functionality to reduce operational complexity

15. Rating Flexibility Rule based Rate Selection

16. Rating flexibility Normal and Override Rates

17. Online Rating & Balance Management
Provides a real-time, scalable and high-performance platform for rating and balance maintenance
Supports Diameter based interface for integration with service elements
Provides configurable spending allocation to empower customers to control their usage for different services
Supports free resources and customer hierarchies
Provides load balancing and data caching for high performance
Supports direct debiting as well as reservation based charging control
Performs both event based and session based charging
Provides secure transfer of charge and balance information among different systems involved
Supports hot-lining and graceful handling of customers during credit expiry
Alerting customers based on balance threshold
Generation of usage records for use in business analytics

18. Zarada On-line Rating and Balance Management Flow

19. Discounting with Zarada
Provides discounting at different charge levels:
Account or product level
Recurring, Non-recurring and Usage charge
Local, National long distance, International long distance
Charges aggregated on hierarchy
Individual charge events etc.
Supports flexible discount definition based on:
Charge events considered for eligibility evaluation
Charge events on which discount is applied
Discount threshold
Discount type fixed or percentage
Discount category flat, incremental and tiered
Discount priority, in case of multiple discounts on same charge
Supports discount and free resource sharing in hierarchies

20. Discounting at Different Charge Aggregation Level

21. Billing and Invoicing with Zarada

• Provides a robust and scalable environment for charge calculation, invoice generation, discounting and taxation.
• 22. Supports trial billing and interim billing
• 23. Enables you to manage bill cycles effectively for smooth distribution of billing load
• 24. Easy configuration of new charge types
• 25. Comprehensive support for account hierarchy
• 26. Flexible mapping of charge events with your General Ledger accounts and General Ledger report generation
• 27. Configurable invoice formatter
• 28. Supports selective suppression of invoices
• 29. Due date adjustment to accommodate operational delays