ZACHARY RITCHIE3321 Grovepark Dr. Grove City, OH 43123

Home: 614-871-8387 - Cell: 614-564-7672 - ritchies2929@yahoo.com

Friendly sales associate adept at working in diverse retail and customer service environments. Flexible courtesy clerk who excels in a fast-paced environment looking for a position with growth opportunities. I consider myself in havingexcellent communication skills and rapid and precise customer service skills. I am professionally focused on greeting all customers in a friendly, welcoming manner. I am a hard worker that takes care of the customer in a quick and accurate matter. I bring a strong work ethic and interpersonal skills. With my position as a clerk, I have become successful at multi-tasking and I maintain a positive attitude at all times.

SKILLS

Customer-focusedExceptional interpersonal

communicationExceptional telephone etiquette

Exceptional communication skillsExcellent time management skills

Microsoft Outlook, Word and Excel

06/2012 to Current Courtesy ClerkKroger – 5965 Hoover Rd. Grove City, Ohio 43123, 614-277-3400Being a courtesy clerk is so much more than bagging groceries and gathering carts from the parking lot. I return unwanted items back to the appropriate location in thestore and assure the items are faced properly. Throughout the day, I maintain thecleanliness of the restrooms and common areas. I assist our disabled or elderly customers to the cars with their order and make sure the items are loaded for them. I give direction to customers in locating items throughout the store. I assure that the customer has a pleasant, stress-free shopping experience.

06/2012-current Volunteer for the Cincinnati Reds Hall of Fame Museum 100 Joe Nuxhall Way Cincinnati Ohio 513-765-7923- Being a volunteer, it allowed me to gain experience in cash sales/transactions for merchandise and memorabilia sold in the museum. I also assisted visitors and members with any inquiries or questions related to the museum or its archives. I gained knowledge in relation to the history of the Reds and its fans. My customer service skills and communications also benefited in this experience at the Museum. I assisted in the distribution of the Members Monthly incentives.

EDUCATIONCurrent Associate of Applied Science: Business Management

UMMARY SROFESSIONALP

ISTORY HORKW

Harrison College - 3880 Jackpot Rd. Grove City Ohio 43123

I have served as Co-Chair of the Grove City Chapter of the Cincinnati Reds Hall of Fame for the last two years. My responsibilities have included assisting with the quarterly chapter meetings. I assist with the coordination of speakers for each meeting. I assure that our members are knowledgeable about their membership and their benefits. I communicate information to our local members from the main Hall of Fame in Cincinnati. I participate in All Chapter Meetings at the Main Hall of Fame in Cincinnati. In 2008, I was a recipient of the Serra Club Alter Server Award for the CatholicDiocese of Columbus, Ohio for my parish Our Lady of Perpetual Help in Grove City, Ohio. This award is given for faithful service to the church and serving their parish with dedication.

ADDITIONAL INFORMATION

Since 2012, I have also participated in the yearly RedsFest for the Cincinnati Reds Hall Fame in Cincinnati, Ohio. My roles have included assisting with the membership application process for potential members and answering any questions they may have regarding the Hall. I performed cash sales of Museum merchandise and Memorabilia. I have assisted members in obtaining their member incentives at the event. I have also assisted the Hall of Fame Player Members in the VIP Section.

CCOMPLISHMENTSA