z0/* q 1A cASENo.Dissatisfied with Oracle's failure and refusal to perform the work necessary to...

Filing # 68003440 E-Filed 02ll52Al8 10:58:36 AM

IN THE CIRCUIT COURT OF TFIE

ELEVENTH JTJDICIAL CIRCUTT IN AND

FOR MIAMI-DADE COUNTY, FLORIDA

CIRCUIT CIVL DIVISION

cASENo. z0/* q 7// 1A Ol

A&E ADVENTURES LLC, a Florida limited

liabitity company, and M&A GROUP, LLC,aFlorida limited liability company'

Plaintiffs.

v.

ORACLE AMERICA, NC., a Delaware

corporation,

CLASS REPRESENTATION

plaintlffs, A&E ADVENTURES LLC; a Florida limited liability company ("A&E'), and

M&A GROUP, LLC, aFlorida limited liability company ('M&A") (collectively, the '?laintiffs"),

file this Class Action Complaint on behalf of themselves and a similarly situated individuals

pursuant to Rule 1.220,F1a. R. Civ. P., against Defendant, ORACLE AMERICA, INC" a Delaware

corporation ("Oracle"), and allege:

Jurisdiction. Parties. and Venue

1. This is an action for damages in excess of Fifteen Thousand Dollars ($15'000'00)'

exclusive of interest, attomeys' fees, and costs, over which ttris Court has jurisdiction pursuant to

Fla. Stat. S26.An.

2. A&E is a Florida limited liability company whose principal place of business is in

Broward CountY, Florida.

Defendant.

Case 1:18-cv-21082-KMW Document 1-1 Entered on FLSD Docket 03/21/2018 of 53

3. M&A is a Florida limited liability company whose principal place of business is in

Broward County, Florida.

4. Oracle is a Delaware corporation whose principal place of business is in Redwood

Shores, Califomia, and who maintains an agent or other representative in Miami-Dade County,

Florida.

5. Venue is proper in Mami-Dade County, Florida because Oracle has an agent or

other representatiYe in said county.

General Allesations

6. On or about September 8, 2014, Oracle acquired Micros Systems, Inc. ("Micro6"),

the manufacturer of the Restaurant Enterprise Solution 3700 Point-of-Sale system (the "RES

3700').

7. The RES 3700--whose uses include the processing of food and beverage orders and

payments-is among the most widely-used point-of-sale systems in the food' beverage' and

hospitality industrY worldwide

S.SinceitsacquisitionofMicros,oraclehaspurposefullyandknowinglyengagedina

deliberate and purposefur scheme to force owners of ttre REs 3700 to abandon that system and

upgrade (at a substantial cost) to oracle's subscription-based Simphony Point-of-Sale system

("SimphonY").

g. As discussed below, in furtherance of that scheme, oracle has: (1) failed and refused

to provide adequate support to operators of ttre t{ES 3700; (2) taken "Red Keyt'' - usB drives

containing license code enabling upgrades to the RES 3700's software - from users' thereby

preventing them from upgrading their RES 3700 systems; (3) failed to provide support for credit

and debit cards containing computer chips (<nown as "EMV"' which standS for Europay'


Atleeaf ons SDecific to.Ptaintiffs

Ptaintiffs, Acquisition and Deplovment of RES 37fi) SvstemsA.

Mastecard, Visa), the new global standard in payment security; (4) refused to acknowledge the

validity of licenses for RES 3700 softrrare purchased from and delivered by Micros/Oracle; and (5)

prevented operators of the RES 3700 from obtaining necessary support from third parties.

10. Oracle has deceptively held itself out as providing support for the RES 3700 when,

in fact" it was engaged in a deiiberate scheme to deprive the owners of those systerns with adequate

support in order to force tfrem to upgrade to Simphony'

11. Plaintiffs own and operate, among other businesses, a number of family

entertainment centers in Florida.

12. In early 2010, Plaintiffs acquired five (5) RES 3700 systems (the..Systems',).

13. On or about April 23, 2A!0, A&E and Micros entered into those certain sales

conffacts to deploy one (1) of the systems at A&E's Miami, Frorida center and one (1) of the

Systems at A&E',s Tampa, Florida center. A ffue and conect copy of the sales contracts are

attached as Composite Exhibit "A'"

14. The Sales Contracts provide in relevant part:

Upon payment in full of all sums due under this Sales contract' MICROS grants to

tA&E]anonexclusivenonfiansferablelicensetousethesoftwareidentifiedonthehttt pug" of ttris Sales Contract ' ' ' '

15. At the suggestion of Mictos's agents, for each of their five (5) Systems' Plaintiffs

purchased a.'Red Key''- a uSB drive containing license code enabling upgrades to the System's

software.

16. Subsequent to plaintiffs' acquisition of these "Red Keys," A&E engaged Micros to

perforrn various and regular necessary software upgrades on A&E's Miami and Tampa Systems'

which Micros performed using said "Red Keys"'


B. Oracle's Acquisition of Micros

t7. On or about September 8, 2014, Orucle acquired Micros, and thereby succeeded to

Micros's rights and obligations under the Sales Conffacts'

C. Oracle's Defrcient Deplovment of Fort Mvers Svstem

1g. On or about Octob er 9,2015, M&A engaged Oracle to deploy one of the five (5)

systems at its Fort Myers, Florida center. (See Invoice, a true and conect copy of which attached as

Exhibit "B.")

|g. The services provided by oracle were deficient, however, aS the Fort Myers

system's software has malfunctioned continuously since that time'

2A. M&A notified Oracle of these malfunctions immediately after ttre Fort Myers

System's dePloYment:

2t. on or about Decemb er g,2015,M&A engaged oracle, pursuant to the terms of that

certain Executable euote (a true and conect copy of which is attached as Exhibit "c'), to remedy

the software marfunctions affecting the now deproyed Fort Myers System.

22.SimilartotheApril23,2010SatesConfiactwithMicros,theoracleExecutable

Quote Provides in relevant Part:

UponpaymentforServices,Youhavethenon-exclusive,non-assignable'royaltyfree,perpetual,limitedrighttouseforYourinternalbusinessoperationsanythingdevetbped uv oracre and detvered to You under ttris order . . . .

23. oracle billed M&A for sixteen (16) hours of service it claimed to have performed on

the Fort Myers system's software between December 2015 and January 2016' (See Invoice' a ffue

Exhibit "D"')and conect copy of which is attached as Exhiblt "L'"')

24. Those services, however, were also deficien! as the Fort Myers system's software

subsequently contrnued malfunctioning'


E.

D. Oracle's Unsrade of Miami and Tampa SYst€m Software

25. During the summer of.20l6,A&E engaged Oracle to perfonn software upgrades on

the Miami and TamPa SYstems.

26. Oracle performed those software upgrades and billed A&E for nineteen (19) hours

of service it claimed to have perfonned on each of the Miami and Tampa Systems. (See Invoices,

t'ue and conect copies of which are attached as Composite Exhibit'E''")

27.onoraboutFebruary15,2017,M&Aengagedoracle,pursuanttothetermsofthat

certain ordering Documen (a true and conect copy of which is attached as Exhibit "F'), to repatr

and de-bug the Fort Myers System's software'

2g. Not only did Oracle's technicians fail to conect the Fort Myers System's software

malfunctions, the work oracle performed caused the System to crash, resulting in M&A's total

inabitty to complete any transactions at its Fort Myers center the weekend of March 25' 2017 '

whichinturnresultedinasubstantiallossofrevenuebyM&A.

29. Although oracle technicians were subsequently able to get the Fort Myers system

operational, they were unable to remedy the System's software malfunctions' which continue to this

day.

30, Despite demand, Oracle has failed and refused to remedy its defective work

ftware'performed on the Fort Myers System's so

f,'.

31. Dissatisfied with Oracle's failure and refusal to perform the work necessary to

[unctions' Plaintiffs have attemptedcorrect ttre Oracle-deployed Fort Myers System's software mall


to engage third-party Postec, Inc. ("Postec") to repair the Fort Myers System's software, and to

deploy Plaintiffs' remaining two (2) unused Systems at new locations.

j2. Postec has advised Plaintiffs that, in order to perfomr any work on the Systems, it

must fint receive confirmation from Oracle that Plaintiffs have valid licenses for ttre Systems'

software.

33. Oracle, however, has advised Plaintiffs ttrat-despite the express licenses granted by

ttre Micros Sales Contracts, despite Plaintiffs purchasing, at Micros' suggestion, "Red Keys"

containing software license code, and despite Micros and oracle having performed (and Plaintiffs

having paid for) upgrades and repairs of the Miami, Tampa, and Fort Myers Systems' software-it

is oracle,s position that Plaintiffs lack valid licenses for the Systems' software'

34. As a consequence of oracle failing to repair the Fort Myers System's software as

A&E had paid for, and preventing Plaintiffs from obtaining those services ftom Postec, Plaintiffs

cannot make reliable use of the Fort Myers System, resulting in ongoing losses to that business'

35.Further,bypreventingPlaintiffsfromengagrngthird-partyPostec'oraclehasalso

made it impossible for Plaintiffs to properly process EMV card payments with their Systems' and

ttrereby compry with the payment card Indusfiy Data Security standard c"cl Dss"). As a

consequence of plaintiffs, non-compliance with pcl DSS, plaintiffs now automatically lose all

credit card disputes, which has resulted in tens of thousands of dollars of lost revenuo'

36, Although A&E has deployed at its Miami center a third-party system that accepts

EMV cards, the interface between ttrat system and ttre Micros payment module consistently

malfunctions, causing credit card payments to be lost in ffansmission and never to be found, wi*r

corresponding losses to A&E for those lost payments'


37. Moreovgr, Oracle's confiscation of Plaintiffs'"Red Keys," and its refusal to

acknowledge the validity of the plaintiffs' Systems' software licenses has also prevented Plaintiffs

from deploying the two (2) unused Systems at new locations'

3g. Unable to deploy these two (2) Systems, Plaintiffs have been required to purchase

new point-of-sale systems, at significant expense, for those locations.

39. All conditions precedent, if any, to the commencement of this action have either

occwed or been performed, waived, or excused'

40. plaintiffs have retained the undersigned counsel to prosecute this action, for which

they have agreed to pay said counsel a reasonable fee for ttreir services'

41. plaintiffs state that all relevant agreements not attached hereto are in oracle's

possession and will be made part of the pleadings once obtained through discovery'

42. Plaintiffs repeat and reallege Paragraphs I through 41 as if fully set forttr herein'

43. Valid contracts - ttre Executable Quote and ordering Document - exist between

M&Aandoracle,wherebyoracleagreedtoperformcertainsoftwareservices,namelythe

deployment of the Fort Myers System and repair of its malfunctioning software'

44.TheservicesoracleprovidedtoM&Aweredeficientinsofarastheyfailedtoeither

propeily deploy that System or remedy its software malf-unctions'

45.PursuanttoexpresswarrantiescontainedintheExecutableQuoteandordering

m these deficient services'Document, Oracle is obligated to re-perfot

46.oraclehasbreachedthoseContractsbyfailingandrefusingtore.performthe

services or take other commercially reasonable steps to conect ttrese malfunctions'

direct and proximate result of that breach, M&A has sustained damages in the

formofamalfunctioningSystemcausingcontinuousbusinesslosses'


48. Because Oracle has not only failed to correct the malfunctions, but has also

prevented M&A from instead obtaining repair services from Postec, money damages from Oracle

are inadequate to remedy the foregoing breach.

49. M&A therefore respectfully requests that this Court enter either: (i) an order of

specific performance requiring Oracle to take commercially reasonable steps to repair the Fort

Myers System's software; or (ii) an order requiring Oracle to permit and pay for such repair services

to be performed by Postec or other qualified servicer'

50. Absent the requested order, M&A will sustain ineparable harm by not being able to

reliably use or obtain repairs to its Fort Myers System'

WHEREFORE, plaintiff, M&A GROUP, LLC, respecfully requests that this Court enter

judgment in its favor and against Defendant' ORACLE AMERICA' INC" for specific performance

or damages, interest, attorneys' fees, costs, and such other and furttrer relief which this Court deems

just and Proper.

plaintiffs repeat and reallege Paragraphs 1 ttfough 41 as if fully set forttr herein'

plaintiffs have attempted to engage Postec to perfo work on the systems'

oracle knows of the business relationship or expectancy between Plaintiffs and

Postec.

54. Specifically, oracle knows that Plainffi are attempting to obtain from Postec

services essential to the oPeration of the Systems'

55. oracle, however, has intentionally interfered wittr the relationship or expectancy

gtoacknowledgethevalidityoftheSystems'softwarebetween Plaintiffs and Postec by refusin;

licenses.

51.

52.

53.


56. As a proximate result of the foregoing interference by Oracle, Plaintiffs are unable to

engage Postec's services, and are thus unable to use and maintain the Systems, which has in tum

proximately caused Plainti s to sustain damages.

57. Such damages include lost profits, which losses were reasonably foreseeable by

Oracle.

WHEREFORE, Plaintiffs, A&E ADVENTTIRES LLC and M&A GROUP, LLC,

respecfirlly request that ttris Court enter judgment in ttreir favor and against Defendant, ORACLE

AMERICA, NC., for damages, interest, attorneys' fees, costs, and such other and furttrer relief

which ttris Court deems just and proper.

5g. plaintiffs repeat and reallege Paragraphs 1 through 41 as if fully set forth herein'

59. plainffis have valid licenses to the Systems' sofhvare by virtue of the Sales

confiacts, Plaintiffs' purchase of 'Red Keys" at Micros's suggestion, and oracle's installation of

upgrades to the Systems' software.

60. oracle, however, refuses to acknowledge the validity of the Systems', software

licenses

6L. Because postec requires such ac}nowledgment in order to perform service on the

systems, software, and oracle refuses to provide such acknowledgment' Plaintiffs are unable to

obtain essential support for their Systems'

62. plaintiffs and Oracle thus have an actual, presenl adverse and antagonistic interest in

whetherPlaintiffs have valid licenses for the Systems' software.


63. Because Plaintiffs are unable to obtain services from Postec ttrat are essential to the

use and maintenance of ttre Systems, there is a bona fide, actual, present practical need for a

declaration as to the validrty of the Systems' software licenses.

64. The declaration sought deals wittr a present ascertained or ascertainable set of facts -

the tenns of the agreements and course of dealing benveen Plaintiffs and Oracle'

65. The validity of the Systems' software licenses is dependent upon ttre law applicable

to those facts.

66. The antagonistic and adverse interests are all before the cour,t by proper process, and

the relief sought is not merery the giving of regal advice by the courts or the answer to questions

propounded from curiositY.

LLC and M&A GROUP' LLC'WHEREFORE; Plaintiffs, A&E ADVEf'ITURES

that this court enter judgment in their favor and against Defendant, ORACLE

AMERICA, INC., declaring that Plaintiffs possess valid licensqs for the Systems' sofhrare' together

with attorneys, fees, costs, and such other and further relief which this court deems just and proper'

Class Representation Allegations

67 . Plaintiffs repeat and reallege Paragraphs 6 through 10 as if fully set forttr herein'

6g. plaintiffs are not unique in the aforementioned difficulties they have experienced

with oracre, which are instead common to all operators of the RES 3700'

69.RecenttestimonialsfromotherREs3?00usersregardingtheirdrfficultieswith

Oracle are replete on ttre World Wide Web' Some examples:

GrouP - "THE WORST CUSTOMERDara Maleki, CEO of RMS Franchise

sERvIcE EVER. ."'^: ilo EGnucreris--*.T*J:go^*lXH^HDEr(vruE 'EYLir\' rnB rms LARGE oF A ..MPANY'"

bornpeNv I CANT BELIEVE TryY { . r.. n^n,\

tt was good when itDominicFielden,PresidentofRoctyMountainFlatbreach_..1was Micros but since or;J; tougtrtitrem its appalling. . . . I think selling to oracleb.

10


c.

d.

has reduced the customer focus. . . . They are very slow to respond and about as far

from being customer cenfiic as possible. Pity as I I say I was quite happy with

Micros and have another lrcation coming up next year. Having spoken to other

POS companies I am now considering changing all my systems." (Id')

Frank Lyons, President of Contav, LLC - "Oracle Hospitality is an Abomination!! . .

. There-is absolutely nottring good to say about Oracle Hospitality. -I

h1e no.idea

how they are still inbusiness and why they haven't been sued out of existence! . . .

Why hain't anyone filed a class action suit against Oracle to recover our losses?"

(rd.)

Frank Staiger, President of Fraser River Lodg^e .

"\nf!-ry is Oracle-Micros still in

business? . . . Tenible customer service. Getting the runaround for 3 weeks'

Nobody'seems to be responsible for anything. Running in circles. . . . Headaches

*iftr p6.ntps the most diiorganized company ever dealt wi$ Not sure how they are

rtiff iir bus'iness. We will Ui tetting our equipment from Micros go and swirch to a

provider wittr customer service." fld.)

Rose Wong, owner of the Pearl Asian Kitchen - "No live support. . No software

,opport. lNo service. No knowledqgable people .working

for tfre iom.pany:nralmented help. . .l ' My 3700 l{[cros ii.teis than a.ye1r old' eurcnle!

maintenance conffact and was ASSURED it has hardware and software support' Not

ffiJ l\11 kinds of programming glilches that I had P lty" with for months with no

tefp from support. f'oi months-t had email communications wittr a conffact renewal

,rt", p"rron tttr" same person who sold me the first confiact) about getting

soFTwARE support help/ contact. Now there is a'fatalhard drive' efror message

;;;;;Ailj;ror.rring company ried !o install a terminal ltgt .T t4: :liqcards since Mcros still doei'not have the technology to do so.I ftied again and [sic]

again technicat support saidjhey can help but they ha. -t

t9 submit a billable ticket'

This is a software problem. nact< to same sales person for he$ with qettine sofryare

;;;ffi "il;;;i ; email from her saying my same contract that has not worked

and that has not expired was'activatid'-and'ryneyed'and it should work'

I cannot believe *traif was reading. lhis is months of communications back and

forth about NO SOF|WARE HELP. To date I paid for 2 contracts with tty same

r*U"t",it" rp.rin; thardware technical supqo-rt' tut still have a piece of

equipment ttrat cannoi accept chip card reader. *d trtU have all kinds of glitches no

on. i.t* to know why. . . - Buyer beware!" (Id')

Stephanie Koyama, the silver spul "This is a tenible company' Each time I call

.tech support' the p*pr. tt the other end literally read out,of the manual I have' I

ptace requests tor caffJiact theV qlgmlse to call and never do. .Nobody knows what

'Ui"V areioing. S**- lik u t*uU jenky call center. And each time I call they.ask

the same questions about my busineis *q 1.o*t so there afe no notes kept on their

system tohelp ttreir paying customers"' (Id')

Ed Griffith, Courtyard Maniott - "Honible service!!! ' ' ' Use another platrorm' The

service for theirpOs products is worse than honible. Support communicates poorly

f.

o

11


h.

and failed to communicate with customers. Have NEVER had a positive experience

with Oracle since they assumed Micros POS support."

Aaron Mackee, Senior Hospitality Analyst - "I curently have over 300 POS

workstations deployed across-multiple Micros plaforms includifg Simnhgny-1I *dRes 3700, as well as a number of hotels running Opera PMS. Dealing with Micros

since ttre [O]racle takeover is the most painful customer service I have.ever fad to

deal with in 20+ years in the hospitality industry. Their sales process is broken to

the point where it is almost imnosli_bf9 to_get a timetry guote, and their support

,r*ir", are beyond useless. I would liJerally :i9r"Pt:9.going with ANY other

provider beforahaving to deal with Oracle Hospitality"' (Td')

Justin McGranahan, AP/IT Manager of Boone Tavern.- "sin1e .ttre nyc{ry oj

Mi.ro, by oracle, thesupport standqds have gone so farbeyond sub par-thatJ d9n't

even receive phone calft na* about issues t caU in, the tickeB just get closed when

Oracle feels like it. ffif rtut" tttut they have left messages with the site which is

false as all technical .uil, *. routed directly to me) plus {Y,p!on? number an!

"*.if *" on every piece of documentation and yet they can't find the time to contact

me before closing the case. During the installation of a new terminal,I kepl rgcgrds

of the times that were worked, and yet the times that t!9ir slaff submitted did not

il; ,h;ffi ;;rktd ,t";, *a they refused to adjust the issue ro show the

correct times. If you are thinking of buying this product, buy a different one simply

due [sic] to the suPPort." (Id')

Iamar Mendes, Menin Hotels - "Ever since Oracle took over Micros Hospitality we

have had ausotutery trorriut. experiences supporfil.rs *:l T integral part of our

t"r1r.". 1,. add sh"ame to ttre entire experienii we have 11+ locations and pay over

$125,000 a year:"ro i" ft "" tttig top of tn" fine service' and I have never felt more

insulted by the wa)i a support deparfinent has fieated us' Excessive delays' gross

#ff#";;;;J;.t*pfut i"u'6'ity toreceive promised call backs'" (Id')

MarilynnHaylvard,boo}lceeperforDimitriou:sJazzAlley-.oWehavemademanyattempts to try to;rdtht; tystem work, including conversations with Oracle sales

team and support. They have beel.completety ineffective in solving any of ttreir

systems snort comintt, t our.opinion, out insuuation has never been completed'

We were teft with tttJayJ*"tionat equipmenl Pd inaccrlfe reports 1Sn!fr91 tle

reunabletoresolveourproblemswewillbeforcedtolookforautgtryTg' If we a ) our restrauranrs tsicj neJt.- wt will not

n"iu pos system that is able to handle our restaurail s [s1(

.*.**t"ittris POS system to anyone at tttis time"' (Id')

Em B, General Manager of TnnJapanese 9il1 11l*:H^lt - "I am the general

manager or u ,Jtuir*i who p'qrchased a $20,000 system through Micros

approximatelyzyearsago.everythingstartedoutgreaL.MicroswasFABtjLoUSuntil oracte uoogniii.i%"r ilf; dracte look

ovir'IF I had anv proplegs or just

;:ffi;ffi;iliffid Jmost.*-*"t r{ g:t.u prosrymmer or technician from

the local office on tft -ptto*

and they atways hid the answers"'but then Oracle canle

along. we immedi;"d;;; to h; ,yrt * issues that stayed unresolved because I

j.

t.

t2


was rarely ever contacted back by a service technician an{.yhen I was they made

ttre problem worse, once even knocking my ertire system off-line...it stayed t!{ way

for an entire weekend until a tech from ttre local office was sent out to fix it. He was

one of the original people who installed my system and had the issue fixed within 15

minutes tfrantfuUy. He was amazing!!! It took dozens of phone calls, massive hold

times, some profanity and a little crying on my end to aglually glt an onsite tech sent

out. My Micros salei rep provided me wittr the email address_ of the head of Oracle's

service dept...Xve neveihiard back from him. The onsite tech told me that the local

office had been downsized considerably and the employees that were left wery

torbioden by oracle to speak directly with anyone about service issues- He also told

me that the employeet u:t tttt Oraclecall center were never fiained to us-e-much less

ttrof* it*"s with the Mcros system. We have regretted the change to Micros ever

;;;;; o;r.ir took over. rnanHuuv we haven't fra{ anryecent issues 3nd

t grav tfaf

we don't because it will be nothing but a headache. Jhe owner of the lgstaurant I

manage is in the process of opening a2nd an4^3rd restauranl..we will NOT be

instatting Oracle systems in either. It's a shame after spending $20'000 on a system

atong wlth paymg yearly service confiact f99s ttral a qerlor/company should- be

neatEd this way. WL *, Uottt in the'hospitality hdLlg-.:,lwould be mortified to

noo* tttat *y of *y customers were freated this way!!" (Id')

-C - "The [sic] lady at the old corporateSteve Miller, Mem-ber of TLC Miller LI;ffi.; in fvfutyf*O ,uiO rino Oracle took over the phone tingt :.o1'j3t1y

eight

rrooi, u day with complaints. Looking for others to start class action'" (Id')

C. Landise - "Used Micros (now 3700) for 20 years { three.locations',Whi1e,ttr1

;;#;;"pn*il n"u., teen grear (or cheap) it h,as sruk to new lows since

Oracle took over. Layers of bureaucrTy io get the sqnl.est change or progr1lmlg

tweaks accomplishi. Over a week 1o gtt an ordering printer replaced Td",1contract and many to*, on the phone pfis 1plea to $9 gates rep was reguired'

The individual."pr r.Joot personat 'clieat sheets. explaining step by step how to

piu.t . support ^order ol m: incredibly confusing Tg^:u*bttsome

customer

interface website. (it tooks like it was disigned by a 1970's DOS Geek who had

English as a third language.) The.last staw ivas the industry-wide upgrade in credit

card certificate f5Sli 'security which happened on Dec 28' 20t6

Ottrer Oracle .o*priito^ told theirilients about its coming and had the fix in place'

Oracle just let ""

t"Vt* g; a;;" and let us hold on with customer support for

hours on ttre holidai]- Wr-*.r. then told that they would need two WEEKS to

.jji.rJ-^ri-u..u*. trt.y had so many c-lients. w.tro needed ttre upgrade!

neailv hard to ueriw". w":*! upgt4.d all of our hardware a couple of years ago

, so we are stuck to, nor *ifi oracie, but never again! I do not recommend any bar

I t* L urc oracle."s vstems/micro s/micro s/)

Binda - ..I've used Micros for over 20 years wit! little ol ng.nr9llems' etlat

customer support...until 20141! Not sure what has happened with this company'

ttrey closed the local offrce leavin_g us w$ no- sungo{ when you call the support

line you are put on t ora io, urry iong, when they finally do answ€r ttrey offer very

t3


little to no support. They charge very high fees for customer support that ispractically non existent. After being a loyal Micros customers for over 20 years I am

ready to look for a new system that offers support, is more advanced and easier to

program." (Id.)

p. Anne - "The Micros POS system is nearly non-functional. If we use it when our

business is busy it crashes. We paid $2,000 for 1 year's support. When we call forsupport we're put on hold, then after remarkably long waits we're cut off by the

phbne system, then when someone fltnally picks up after several more calls they

don't know enough about the system to fix it and they hang up on us. Our system is

often down for days and when we put pressure on them to get it up and running they

tell us we need to pay ttrem more money. It's extortion and they should be put our to

business for ttre fraud they're perpetrating on the small business public." (Id.)

10. As evidenced by the foregoing testimonials, Oracle is engaged in a deliberate

scheme to deprive RES 3700 system owners of essential support, and to prevent system owners

from obtaining that support from third parties, in order to force those consumers to abandon the

RES 3700 and purchase Oracle's subscription-based Simphony system.

71. plaintiffs bring this class action on behalf of themselves and others similarly

situated, aS members of a class they propose be defined as follows: all consumers who (a) reside in

Florida, O) owned a RES 3700 prior to the date of this Complaint, and (c) who purchased the RES

3700 within ttre United States.

72. Excluded from the proposed class are Oracle; any entity in which Oracle has or had

; any of Oracle's officers, directors, legal representatives, heirs, successors, and

lunsel and anyone employed by Plaintiffs' counsel; any Judge assigned to thisassigns; Plaintiffs' ct

action and his or her immediate family; an anyone who timely requests exclusionfrom the class.

7?- This action may be maintained on behalf of the class proposed above pursuant to

Rule 1.220(b)(1) or, altematively, Rule 1.220(bX3)'

74. Upon information and belief, the number of proposed Class members exceeds one

thousand, and individual joinder of the purchasers of these systems would be impractical'

t4


75. Common questions of law and fact exist as to members of the class and predominate

over questions affecting only individual class members. These common questions include:

a. Whether Oracle has provided adequate support for the RES 3700;

b. Whettrer Oracle has purposely or knowingty failed and refused to provide adequate

support for the RES 3700;

c. The steps taken (or not taken) by Oracle to maintain an adequate number of personnel

with adequate training to support ttre RES 3700s in operation;

d. Whether Oracle made false or misleading representations or omissions to the public

regarding the availability of support for the RES 3700; and

e. whether oracle has prevented owners of the RES 3700 from obtaining support from

third-Parties.

76. plaintiffs are members of the proposed class and their claims are typical of the

claims of the other members of the class. Plaintiffs and class members all reside in Florida and

pwchased the RES 3700.

77. plaintiffs are adequate representatives of the class because their interests do not

conflict with ttre interests of the members bf the class they seek to represent. Plaintiffs have

retained counsel competent and experienced in complex class action litigation, and Plaintiffs intend

to prosecute this action vigorously. The interests of members of the Class will be fairly and

adequately protected by Plaintiffs and their counsel'

?g. The class action device is superior to other available means for the fair and efficient

claims of the Plaintiffs and other class members. The relief sought per

[vely small given the burden and expense of individua]individual member of the Class is relat

prosecution of the potentially extensive litigation necessitated by oracle's conduct' Even if the

class memben themselves could afford such individual litigation, the court system could not'

Individual litigation of the legal and factual issues raised by oracle's conduct would increase delay

and expense to all parties and to the court system. The class action device presents far fewer

15


management difficulties and provides the benefits of a single, uniform adjudication, economies of

scale and comprehensive supervision by a single court. Given the similar nature of the Class

members' claims, the Class will be easily managed by the Court and the parties.

7g. Furthermore, the prosecution of separate claims and defenses by individual members

of the Class would create a risk of either: (a) inconsistent or varying adjudications concerning

inOiviOuat members of the Class which would establish an incompatible standard of conduct for the

party opposing the Class; or (b) adjudications concerning individual members of the Class which

would, as a practical mattef, be dispositive of the interest of other members of the class who afe not

parties to the adjudications, or substantiany impair or impede the ability of ottrer members of the

class who are not parties to the adjudications to protect their interest.

plaintiffs repeat and reallege Paragraphs I through 41, and 67 through 79 as if fully

set forth herein'

gl. The Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. $ 501'201 et seq'

(.FDUTPA") provides in relevant part that *[u]nfair mettrods of competition, unconscionable acts

or practices, and unfair or deceptive acts or practices in the conduct of any trade or cofirmerce are

hereby declared unlawful." Fla' Stat' $ 501'20'1(l)'

82. Each of the Plaintiffs is a "consumet'' as defined in Fla' stat' $ 501'203'

g3. At all times material hereto, oracle has been engaged in the business of selling

products and services nationwide'

34.oracleisengagedin..fiadeorconrmefce,,asdefinedinFla.stat.$501.203.

85. oracle,s above-described conduct - namely, holding itself out as providing support

for the RES 3700, when it is in fact intentionally depriving consumers of that essential support,

80.

t6


while also preventing censumers from obtaining ttrat support from third parties, for ttre purpose of

forcing those consumers to upgrade from those systems to Oracle's subscription-based Simphony

system - constitutes an unfair or deceptive act or practice under Fla. Stat. $ 501.204(1).

g6. Said conduct is against public policy because it needlessly subjects consumers to

purchasing newef and more expensive hardware and services in place of the REs 3700, which

consumers could continue using if oracle made adequate support available for those systems (as

Micros had done), or allowed consumers to contract with ttrird parties to obtain that support'

rds, of Florida consumers have been harmed by Oracle's

conduct discussed above.

SS.Anawardofpunitivedamagesisappropriatebecauseoracle'sconducthasbeen

oufiageous, willful and wanton, and has showed a reckless disregard for the rights to Plaintiffs and

other consumers.

WHEREFORE,Plaintiffs,A&EADVENTURESLLCandM&AGROUP,LLC,

respecfully request that ttris court enter judgment in their favor and that of the proposed class, and

rmpensatory and punitive damages inagainst Defendant, ORACLE AMERICA' NC" awarding co

amounts to be determined at trial, and reasonable attorneys' fees and costs pursuant to Fla. stat' $

501.2105(1), together with such other and furttrer relief wtrich ttris court deems just and proper'

DEMAND FOR.IURY TRIAL

Plaintiffs demand a fiial by jury of all issues so niable'

I7


Dated this 15fr day of February, 2018.

Respectfully submitted,

The Behar Law Firm, P.A.Ano rney s fo r P laintiffs17501 Biscayne Boulevard, Suite 460

Aventura, Florida 33 160

Telephone: (786) 735-3300

Facsimile: (7 86) 7 35 -3307

hrb@beharlegal"[email protected]@behariegal.com

By s/ Samuel M. Sheldan

Howard R. BeharFlorida Bar No. 5447tSamuel M. SheldonFlorida Bar No. 54088

18


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EXHIBIT C


Yost Hame

Your LscCtion

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Fhon* NurnberEnuilAddresr

0rseb &terica, Inc:5tl0 Grucle Fari<rr,'a11

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clracb tJetpila8g Fptd arld Severete po:int gi $ale

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A, Agreament and t$odlflcatio,ns to the Agresm€nt

{. Agre*ment

a' This sldef incorpsrates bY ruierEnce tne ieflrs $f the oflsle M38lei.fsreement usict:rA-irr561i-€g$ ind atl Bmflidmer,rs Bnd lcdersJa therato {the"Ms$le'Agf86rnet(:}.T5g4*6'gd.ism.!intkahiester,Aglee*errtr}oauh.a.reGs*'n*"me"nit?!'rtlliisEIderuftessolher9.,is€5Fqcirl*|dh|n.

B. General Ternrs

1. Surnrnary of Fees

e' Listed sbovs is a Et''fifrtary sf n*t lees due uncel lhls otrtet, Aft nees on ru6 0fdef afe in us o{r}tsf3 gr:d are e*susiue af sfiy spplicable shiFFtnscharge$ sr applicable tades.

b. Ys$ haee ortrerad Hardwaf€ arrd,tr Frogrerns iAnd s mo{th5 cifte,:hnicd ouFFcri s*G,ices,

c. Fsr Coflsutlir?l SEryiCe$, fees tQf trxed pnce ru-"rces andlor.egtinn&* for.Tnrw aflrJ Matetisls services wrJt s,$o be,tstr?d in the summ;ry Ehova.

?. Commeneament Drte

a, Fot Gomrdtilg $ervicrq. i,\e Conrmenil*nerti Fnte siisl| be,.the efedive dale of th;s syd*.

3. Priqirg lnvoiclag and payment Obligation

*.Fs!s'0'rc0tt9ufin9Sexieesrrnybeirwoicedi}inadvgnceotrervrTqt*I,nd.nc9|w|rr'$fpse'.1lice.s;uji}rnrnilr|yasgetvicflar::pefflxrdr$[nnranl[*qie|i9|sservicesrvhichiireig*rrtitioc*ircwan1petl*cur:'ln..aoaitisn.tarne.Ber*cele€sHsted;n:th;,Brdei.kgtitliItinvorc*Ygrlf'}r1f3ve|g&Jcu1jor.pa'ukerexsei;5.finy,i.l"t*at"IG;#ii;{to9"*:.anv.gmJi'[lt'.Ere e5J[Batse- 3.td'ate i4t€dded ortly la bs'Jsr'Yoqcou*$etini Furposes. .silcir e]pdne". uar iri,'nuil#;! iil;;; -'

sr6,0cri6^ t.tscssJ.sy Or4eie Aftoccn. ir,{. ,?ffl?ri


4. Fae*

Of,ce pteEsd, ygur ude{ shalt be no+csncedob afld the s'rJrtrs pritd ncnreiundairle. a}c€pt bs.pr^r}vided ht inE} }r4s5te.rA$raerreni.

5- Order of Prgcpdance

in lhe euent af anqonsisiercies hphryeen the tefrns atntaift€.J ii this Crdcr ard f,re t!r6sle'Atredment. thi5 trder ehaE tAi(a Frecedgnce, This Order r*ilfco*trol oisr lhe te'rrrs Esntained in any ptrn:irase urder.

6, OfferVf,lidity

Thtr qrdsr is virlid ihrcvgh l+FHSr3ls. and shslt Qsr:*rne tiB.JmS r$tn F.xecuiioa 9, *u uid acceFtance bt' Crletv.

7. C ustorrier RBferBBcg

orade may tete( It you as gi? irecfB G$$ltlner sf ihe fidsred Pr'oducts snd 6errrtce Dfi?ringg i$ setes Fieseri:;3$of$.a:'k*ling ,lehide.r..snd aff,{ilies.

{" RightF Gmrrted I Rsstriq,tion+

a' UFw paymen{ fgt Sorvices. fau-hav.e inorl'Dxclu&\'e,1an-asg!Sq1-ot. {}alf,tre . perFefial, li,.niieC right tu use frr yoir ir.rr.ernut L\ieinecaoperetions aP,ylhins develcpad lr9 oragle snd d€li.uEred ls You undei ttlg rd.{iifde{iw;u6;i;'*h"evJr. i6rta,n ueri*[uruo-,#il*-*i*Lo mf,dditionf,l lkers€ lerms pwided in thie ordef.b You may afiorv v' out us""t-1*.:.9?hactors iincJyciog, lfttayl.li;nrtajbn. ouf;otucersi t0 iJs* deffr€rcbFs lbr yo.Jr iai*rnal busine$ oper.*tions andYau are resFlnsible for their compliance wittr the Agreerienf aa* tfrs otde" in iuch r.is".

' -

c' $ervices ploeid9C T6f \ lSfec.la,.Your lisefrie tc uee.Products rv,,ned or disiributerJ by ora,:le ,,rhichiy$, ecnure undiar I separate crder. TneaBree{}€nt f€teaenc€d irt lhal e'de-t.*$ell:Sorretn yotlr usg of. s\rc}t, pr,lductg. t1' $ st !uF' t vel"t drv : Bruei:

,2. Sen ica Deccriptions

!e1xt$r'ra$o,etYouha15.or!eledUnderlhisfrdEfat'ede9crtF*dnar,icEot.e$redF}?'ho'ccnsuRin8$eMr;+3..serr.ie9de,fJis|icrCaesiJttiBg Ser.vices sedion A{ wrv\li.ttrac}s.corr r*cent, aets.

3. Tlne rnd lGetetiah {.T&it-} $enricec

a' consuRrng |e1+ices rdenlified above.Ss -Pgr Hc8/' atE provided sn a tirrra snd maieriets frSMt basis: lnot is. you ehali pav oracie st fc.r ail rf thrlirnesF€ntFer{orgrr'nsl$chrgruii'tga!th*1a|E'p6tifetJai,.+l,v,r.t*.*eqri,;ri.ix#-],.q1i*ra*,,A|1fed

b. For coasilning Services tserltirred abw6 Rs, -p€!.Hsi,r". the ft€e rpe*iea in *iL-*e abc,re are esiimaree ,;, ,ail; ;; ;;;ftil#il;io l" torYaur btdEetrrg and or+gt€'* reaourea *6hedu{in8i$wp$se$r thesa:estirsaf's oo "*il*iJ$ i*i.#-iiiiir"-n;itin""ive yfi, for autu,irl time s*entp€tfof'mi'Et$e'scM0es,l)|t.,$mfie{!ala,tgx€*p''dih:'iiises's'J..*iin,$gir:e:*y*ii.iarn*romr*5t,#atedar$!ft$d$

lheles{',}l,*eo$ €arhthe asiixste, oficlawill rooperiti'rrrur'yiiriir*led;,;#;il;r"rv*ce$ an a r&i't,baels.

4, Asrumptloor snd Obligrtinns

f.Y6$|yi|'ideFt,'fa'J€s;g,}at9d,cq'}tactlog{dc|e.rvith'h*3.pp'o.P'i+'teve|.qta$|hprity.tosetpfior'ife.$.sqt}ToioRte8ctMte9irndreta!'r

l"]yl.ej.Tg-"j.PSrns to euFpt\rl lhe Fefo{rnflsce otrhe t?onsulring ServtCes.

B;13"il"{'!3f,|l6sunable tsguest. You Bgt*e !o previde dch acces$ to r*lewnt resaiJrc.{rs vr..iih trncwiedge io surrpori the performance ri th*

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$, Warrantlae; Dltchlmers gnd E*clusivp Flornedies

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b' FoE AHv BREACH ol ^H1J-vl!t{ryw. YouR exil-usrve REmEov Aip. rqRAcLE s EirrrRE LrAEn rry sFTALL EE rH€R€-pEJ?FontnAFqE oF rH€ ocFtcr€xr sERvicis, b& ir oiAcii-d*niijti'fiiasr*xnarlx eoinFCf rile osrtcreilcy tN,a

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COMI'ERCIAILY REAS€I'IABL€ IIAHHEN, YSU III'AY EFIU TfIE O€F{CIEIIT $SRVI$ES:ARD RECOVEF T}IE FEES YOTJ PAIN TO ORACTEFOR TTIf OEFIGIE}IT $ENNGE&g:.T9 THe exTEt{T lror P.Ro.filgtT€o.!y LA}!r, ?ttrs wARRAirTy ts ExcLUstvE ARo rHERE ,sRF N(' OTHER eXFRESS gR $rrFLlEDwARRAiln€s oR coNDfrlot{s. INGLUDING $ARRAilnEs on coolomoxs oi r,rrncxnnrAgrLrry rlro riiriibi?oRffFiliiiAitlTfiPURPOS*

ll$,{. Group LLe cro Gatrtatirne Fort ltlyetr*

Authorlred $lgnature

Name

Title

Slgnafure DatrcF€L-._Serg. eOfS*--:--

lssue<i by lrrsdj6.An'6nrjr. Inc Ct-,5€C_u01jpagi S:.f :l


EXHIBIT T)


COMPOSITEEXHIBIT E


{}I?ACL€-Page I of2

INVOICEFederal Ta:r ID: 94-2805249

BILL TO:A& E Advenhrresl-l,Cc/o GametimeMr. Mike Abecassis1600 E 8TH AVESPACE 4-147TAMPA. FL 33605United States

SHIPTO:A&EAdventuresLLCc/o GametimeMr. Mike Abecassis1600 E 8TH AVESPACE A-147TAMPA, FL 33605United States

FOR BILLING QUESTIONS, CALL: (8S8) 303-7414 OREMAIL: [email protected]

(: 65t4284m$9n. $!F$i S::i 29-Aug-2016t .fuO-;.. POEF 340529496

ip,fr.ItNsn$.T:t NET 30 DAYSDES'n-St$.,r,: 28-Sep-2016

PAYMENT INSTRUCTIONS:REFERENCE 6514284 ONYoURREMITTAI\CE

NLAIL CHECKS To: Oracle America" Inc.P.O. Box 203448Dallas TX 75320-3448

wrRErRANsFERsro: Hlttrllfff*?*ACCT 4522420841

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ii::i..:ril..iiiiiii:,iiiiiil;i:ilir:.i:l:;:i;i:,:.iii:.t.ffiDiluffiili.l.l,i:.liili.i:,,'i.i:...:.:...i,...i,..',i.i,l ::::i::ii::l::::::i::::rlf *;UUf$en :,:,.':i:,i,.,i.,: j.:,:ts.$*I;SI j'.Ii+.,,Il--,,Yii

Moreno, Ana Corina(Corina)

300529496 Mike Abecassis A & E Adventures LLC c/o Gametime

tr;FS.{j,:il::::Ir[el;:t::::i:l ..+ru..:ti.ii.,:ii'i.ff ffi ffi+ii..ii.li

I BMs{IF&BTOS Services per Hr) - 18 hn billed at 99.47USDlhr I N 1,790.46

2 @ piHr) - I hrs billed at 114.1 IUSD/hr N 1 14.1

J 881074(3.HW InsAll Componeds) - 361.8 USD t N 361.80

4 8810S3(4.HW Install Servers) - 80.4 USD 1 N 80.40

SPECIAL INSTRUCTIONS: |rtT

,;734.90 | o.oo 2;t34.90

Less Payments 0.00

CreditVAdiustments 0.00

Outstandins Balance as of 17-Sen-2016 2,134.90


f}r+ACL€-Page 2 ofZ

INVOICEFederal Tax ID: 94-29A5249

6514284

NET 30 DAYS

5 US:PARKING I N 5.80

6 US:DINNER N 6.17

7 US:Mileage/I(m I N 2',16.48

8 US:HOTEL I N 99.68


ffi€ .Lffi'', Oracle ServicesInvoice Expenditure Details

Report Date:8/29/2016Page 1 of2

JUUCZ9zt96

HGBU 9002271 GametimePOEF 3005294966514284

18 hrs billed at 99.47USD/hr


ffifffeffiLffi'' Oracle ServicesI nvoice Expenditure Details

Report Date:8/29/2016Page 2 of 2

Labor Automatic 26-Aug-2O16 4.nvv tnstarlServers

881083 0 o.oo o.oo 80.40 881083(4.HW Install servers) - Eo.4USD

Labor Automatic 26-Aug-2016 2.F&B ProjectMgmt p/Hr

880285 0 0.o0 0.00 1 '14.1 880285(2.F&B Project Mgmt p/Hr) - 1

hrs billed at 114.11USD/hr

Labor Automatic 26-Aug-20'16 3.HW lnstallComDonents

881074 0 0.00 0.00 361 .60 881074(3.HW Install Components) -361 .8 USD

Labor


C}rQACL€"Page 1 of2

INVOICEFederal Tax ID: 94-2805249

BILL TO :

A&EAdventuresLLCc/o GametimeMr. Michael Abecassis57OI SUNSET DR STE 330

SOUTTI MIAMI, FL 33143United States

SHIPTO:A&EAdventuresLLCc/o GametimeMr. Michael Abecassis5701 SUNSETDR STE 330

SOUTI{MIAMI,FL 33143

United States

6s r7301

PAYMENT INSTRUCTIONS:REFERENcE 6517301 oNYoURREIvtrTTAI\cE

MAIL CHDCKS TO: Oracle America- Inc.P.O. Box 203448Dallas TX 75320-3M8

lilIRE TRANSFERS TO: WELLS FARGO BANKABA 121000248ACCT 4s2242084r

FOR BILLING QUESTIONS, CALL: (8SS) 803-7414 OR EMAIL: [email protected]

riiiil nr.n lIS l;::lu$ffi x+*qlliiilli.A & E Adventures LLC c/o Gametime

Moreno, Ana Corina(Corina)

30052949',7 Michael Abecassrs

irlilis$.r.1:::i.:tstiil:::::::::*' iiliii::..it'Hfttiiffi i:ii:ii:ii

I ffiices perHr) - 16 hrs billed at 99.4ruSD/hr N 1,59r.s2

2 @1tp/H0 - 3 hnbilledat 114.11usD/hr N 342.33

J @-361.EUsD I N 361.80

4 TEms llEW-InstattTewers) - 80.4 U SD I N 80.40


(}I?ACL€-Page 2 ofZ

INVOICEFederal Tan ID: 94-2805249

$Ri:i:i:.i:r:r: 6517301

,SIV;rCI.fS$:D'ASIli 30-Sep-2016

rV rP;S..:I$:{J:ilF.ER:rr

.r*,Vffin. nns,ii'rli

NANET 30 DAYS30-Oct-2016

) US:PARKING I N 9.56

6 US:Mileage/Km N 130.68

I$ xn s#j'rsP srRUcrIoNS, xirii$tb+-ffffiirr

2,51529 0.00 2,516.29

f xs Pcvments 0.00

CreditVAdjustments0.00

ffi03-Nov-2016 2,516.29


ffi*"4$uffLW Oracle ServicesInvoice ExPenditure Details

Report Date_: 1 0/3/201 6Page 1 of2

300529497HGBU 9002284 GametimeNA6517301

l\D - ualllEulllc lvrrqrrrr. rr,ers

RES on server Provided bY Customer

ll9 - 9-rrrsrrrrrv

RES on server Provided bY CuSomer

o 0.00

6T6

0.00 361 .EO 881 074(3. HW lnstall comPonents)361.8 USDLabor Automatic 30-Sep-2016 3.HW Install

Components881074

0.00 80.40 EEi663(4XW Install Servers) - 80.4

USDLabor Automatic 3GSep-2016 4.HW lnstallServers

861063 0

't,591 .52 B,W282(1,F&B Pos Servbes Per Hr)

16 hrs billed at 99.47USD/ht

-

Labor Automatic 3SSep-2016 1.F&B POSServices per Hr

B,80282 0

d

0.00

0.00 0.00 342.33 e86285(2Fae Proiect Mgmt P/Hr) - 3

hrs bifled aI114.11 USD/hrLabor Automatic 30-Sep-201 6 2.F&B ProlectMgmt p/Hr

BE0265


Oracle ServicesInvoice ExPenditure Details

Report Date:101312016Page 2 of 2

ffir;iiffiiT.[3d@7-ilgltiiglilllliilll NA


EXHIBIT F


{:}l"dJ}f,L*'

iltme

Address

tul&A Gr$uP LLc

ft,1037 *ulf $enter trr

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33S13

Coritact

Fhone N*tnber

S.mail Addresa

Gracie Ar-:!erits. l{:e5011 0racle Parhr'vay

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t.i0$-q

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$5.1-69367?B

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Froperty Name Bantelir.Ie Fott lvtyers

fb.g{sftu foo.lerrd Be.+erage Point of $ele irlpE $effBJi{tl $ert4ces '

. r fso tbsctidfot! il€t F*{

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1, Agrssment

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B. GaneralTems

tr. $urot$rry:of F€GE

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t. Comrilebcofte$t ns$

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3. Pricing Invoiting and Payment Obligation

Feesfi;ons{.lltla4s*rv1,:esi'ayhef1vli9f,j1.1'^.y1no"*''sel.JicepBrfe'Ta6Pr'fR{e.d|.QqF€rc'D'$i.{'Iii}m'rfTJi'}sand[|aleria|s]'s€n/j.,caswt1td3a8'iderr'ifiedeDoue*;"JH;i;/.iiiaaq'tonroiriiiil'i.F.*v{in:meow lDu b travel snd bi.rt's.r-pccket Bxlans€G ft ttw.ieiateJll lhy Fut{oPTss{males and are lnleiroeap,]['to f-i6'id;b"dgetilq p'Jrpgses' $udr bxpenses vciii !]e inioksei e$ inculrsti'

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4, Fe€ls

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lll^i;""G.t'i"liiri* iifititoeu in artv purctusa orq*i'

6. €ffective Deto

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Gr Terms $pectfic to Gontqltlng Sswices

1. Rights Grantedl RrctricUonc

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iiiffiiini*;ls. rirrnt prc'ilced ih lh3 order

o.$ournayeltotYoutag:nisandc0nt.?$y-?{i1$udns,,*itlloUtiirrtilntiofi,og'5s''.ta.$J!:^..rsed*|ir.iraRss.ygu aie respor6infe nt fnfir *rpi;uira'-iii rit.i t lattetlqtu*"eel and this order in str'dl use'

c.scrie€spfs!.lt'€d$uyt}6r6|a|edls!1ou'|iceP!9etc,us*er9o.ucts.6i,fNdordistributedbyofBote,'iIc}|Y,]3fire;G;;Bt;E;&.d in'that order *hatt E{r'ern Yot'r tisv ti suctt Frtd\icts'

2. Servlce DescriPtiorir

66ngtrltinE Seryrceg rfov harre otde:ed undet thi$ ordes ira desuribGd jn and gsvesneu

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bt,lhe C$heuttit:p F,elu.*:es sPrisc de$ctiptloris loutld in t'he-

tssue'$ by 6qede Am*ci':r. lirs' 15-FEB":0'17

Pa{s ? o! 3


3, As$$mpuons and 0bllgations

a, ycu wll irienGry a degignaied contact ts Ofacl6, wth tha a,i$fgFristo le\r€l qf suhority. t0 $€t frriaii'Jeg. +ootciriale acliuiiies and rssoiue 90n-fiici!

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,J. ArV ieqHest kr chaflles io fonsrilislg Servicss rnusi De is writi{g: *.his inclurJes changq? ifi f}l$}ecj p:n-ls.s€u?l ifl:T:f::,:f::'11,:::'Snl'req4ri#ilts, selice diliveraUur, *oriuru *nrrlrornent,

:hardvrere-emircnfient $r Br{y.othst aiFe(r of 'vbtit. erder' Crede srraii ntt he obligaled tn

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4. Tlms and Matariala {'Tfllr"} $ervicss

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:5. Warrsotles. Eieclakners and Excluslve filernedieg

a.Gtarl*wirr3ntqt}iatSe{viceswil|beFfov!dectin'$ohssto8#rIi.rnRefqar'$isteJ]i,.!ithindus1r',i$tsRda|ds'YcUnrusti\stit.omg|eofanynertanletciendqs wrttfin g(! dny$ tram performf,nce vf th€ den$iellt setiiices.

b. FOR AllY BREACH OF THF !\IABRII]X^I9UR EXCLUSfvE-.tEJtJfl.;l'illD oFAgLtF- Et{rtRE-LlABlLlrY sHAtL AE THE RE-

pEFFURtT^llcE oF *tE. O€F.C.EXT $F*lffi5"'ir'{l |ft1aqS-.-*$fu Suesnoxrnlw coRRseY rH€ 'EFIGTEH'Y

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TTIE DEFICIENT SERI/ICE$

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FURPOSf"

M&A Grotrp Ll-G

$ignature

Narne

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BILL TO I.Sfi IP Tc. IIIFSTTNfiATIO'H

:I,5'FEF 2017

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Addwes

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14137 Guff Center Sr

Fort h{y*rs FL

33913

Miks $.becassis

s54-E93SrlE

n:[email protected]

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Fort:Myern FL

33A1t

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Filing # 68003440 E-Filed02l15120l8 l0:58:36 AM

FORM ,I.997. CIVIL COVER SHEET

The civil cover sheet and the information oontained in it neither replace nor supplement the filing and service of pleadings

or other documentrs as required by law. This form must be filed by the plaintiff or petitioner for the use of the Clerk ofCourt for the purpose of reparting judicial workload data pursuant ta section 25.075, Florida Staiutes. (See instrudions forcompletion.)

CASE STYLEIN THE CIRCUIT CCIURT OF THE ELEVENTH JUDICIAL CIRCUIT,

IN AND FOR MIAMI.DADE COUNTY, FLORIDA

Case No.:Judge:

A&E ADVENTURES LLC et al-A&E ADVENTURES LLC" et alPlaintiff

v5.p.Ra-p.

"!E AMER.LSA. n{C.Defendant

TYPE OF CASE

il Condominium

I Contracts and indebtedness

I Eminent domain[ ,At$o negligence

n Negligence - othertl Business govemancen Business tortsil Environmentalffoxictortil Third party indemnification

tr Construction defecttl Mass tortil Negligent security

n Nursing home nqligenceil Premises liabitity - commercialil Premises liability - residential

I Products liabili$I Real Property/Mortgage foreclosure

f Comrnercialforeclosure $0 - $50,000

U Commercialforeclosure $50,001 - $249,999n Commereial foreclosure $250,000 or rroreil Homestead residentialforeclosure $0 - 50,0S0

il Homestead residential foreclosure $50,001 -$249.999

il Homestead residential foreclosure $250,000 ormor€

tr Non-homestead residentialforeclosure $0 -$50,000

n Non-homesteadresidentialforeclosure$50,001 - $249,999

tr

trEiltr

n

Non-homestead residential foreelosure$250,00 or rnoreOther real property astions $0 - $50,000Other real property actions $50,m1 - $249,999Other real propefy actions $250,000 or more

Professional rnalpractioen Malpractice - businessn Malpractice - nedicaln Malpractice - other professicnal

Othern AntitrusUTradeRegulationil Business Transaction

n Circuit Civil- Not Applicable

tr Constititionalchallenge-statuteorordinance

n Constib.rtionalchallenge-proposedamendment

n Corporate Trusts

tr Discrimination-employmentorothern Insurance claims

e Intellectualproperty

H Libel/Slander

tr Shareholder derivative action

n Securities litigation

n Tradesecretsn Trust litigation


COMPLEX BUSINESS COURT

This aciion is appropriate for assignment to Complex Business Court as delineated and mandated by thaAdministrative Order. Yes f No X

lll. REMEDIES SOUGHT (check ail that appty):X Monetary;I Non-rnonetary declaratory or injunctivs relief:I Punitilre

lV, NUMBER OF CAUSES OF ACTTON: { }(specify)

1

V. |s fi|s CASE A CLASS ACTTON I.AWSUIT?E YesfNo

VI. HA$ NONCE OFANY KNOVIIN RET.ATED CASE BEEN FILED?X. No

I Yes - lf .yes" list all related ces€s by nsme, csse numbar and court:

VII. IS JURY TRIAL DEMANDED IN COMPLANT?tr Yes

il t,tO

I CERTIFY that the information I have provided in this cover sheet is accurate to the best of my knowledge and belief, andthal I have read and will comply with the requirements of Florida Rule of JudicialAdministration 2.425.

Signalure sl Howard R, Behar FL Bar No.: 544?IAttomey or party (Bar number, if attomey)

Ho,ward & Fehar _ofiU{?gr$(Type or print narne) Date


Filing # 68217016 E-FiIed AA}UZAIS 04:24:40 PM

IN THE CIRCUIT COURT OF THEELEVENI}I JUDICIAL CIRCUIT IN ANDFOR MIAMI-DADA COUNTY" FLORIDA

CIRCUIT CIVIL DMISION

cAsE N0. 2018-004766_CA-0 I

A&E ADVENTURES LLC. a Ftorida limitedliabilitycompany! and M&A GROUP, LLC, aFlorida limited liabil ity company,

ptaintift,s.

CLASS REPRESHNTATIONv,

ORACLE AMERICA,INC., a Delawarecorporation,

Defendant.

THE STATE OF FLORIDA:

To Each Sheriff of the State:

YoU ARg HEREBY CCIMMANDED to serve this $ufilmon$ and a copy of the Complainr,Plaintiff,s in this action on Defendanf oRAcLE AMERICA' NC., a Delaware corporationn

Bv serv'ing its Regisrered Agenr: coRpoRATE SERVICE coMpANy1201 HAYS STREETTALLAHAS$EE, rL 32301

Each defendant is required to serve written defenses to tlre complaint or petition onPlaintiffs attoney, to wit:

HOWARD R BEHAR and/oTSAMUELM, [email protected]; sms @beharregal.cam; np @behartegal.crm

THE BEHAR LAW FIRM, P.A.I?5OI BISCAYNE BOULEVARD, SINTE 460

AVENTURA, FL 33160786-?35-3300


wittrin 20 days after sen'ice of this $ummontl on that defendant, exslusive of the day of service, &nd

to file the original of *re defenses with the Clerk of this Court whether before service on Plaindffs

attorney or immediately thereafter. If a defendant fails to do so, a default will be entered against

that defendarrt for the relie.f demanded in the complaint or petition.

Dated On: ,2018 Howard C. Forman, Clerk of Court

By

As Deputy Clerk


$AF.QRPAI'{T

A lawsuit has trcen filed against you. You have 20 calendar days after this sumtnons is served on you tofile a written resfxrnse to the attached conrplaint with the clerk of thi* court. A plrone call will *ot protect

ygu. Your wriden respclnse, including thc ca"se number given above and tlre name$ of the parties, ulust be

filed if y'ou want the coufi to hear your side of the case. If you do not file your response ol tims, you may

lose the case, and your wages, nmney. and prtrperty may {hereatter be taken withouf further warning {tom

the cow"t. 'Ihere are other legal require*rents. You may want to call an attorney right away. If yctu do not

know an auorney, you ilray call an attorney referral service or t legal aid oflice (listed in tlre phone book).

If you choose to file a written re,$ponse yourself. ai the same time you file your written resf$nse to the

co$rt you must alscl mail or take a copy of your written respon$e to the "PlaintiffifPlaintiffs AttornBy"

nanred below.IMPORTANTE.

I,tstecl ha sido demandado legalmente. Tiene 20 dias, contados a partir del recibo de esta notificacion, para

c$nte$tar la demanda adjunta, por escrito, y presentarla ante este lribunal. Una llameda telef6nica no Io

proteger{. Si usted deser que el lribunal considere su defensa, deb* presentlr su respuesta por escrito'

incluyencl6 el nrimero tlel caso y los nombres de las parte$ interesadas. Si usted no contesta la tlemanda a

tiempo, pu<liese lxrder el caso y podria ser elespojado de sus ingresos y propiedades, o privada dt: sus

Aerectros, sin previo aviso del tdbun t. Fxi*ten onos requisitas legales. Si lo desea. puede usted consultar

a un atrogarlo inmecliatamente. Si no conoce a un abogado, puede llamar a una de las oficinas de

asistencia legal que aptrecen en la gufa telef6nica.Si desea .r*ltnnil*. a la demantla por $u cuente" al misma tiemEr en que preselta su respuesta ante el

trihunal, rtetrera usted enviar p<,r Correo o entregar una copia de su respussta a la persona denominalla

atrajo conrc '?laintiff/Plaintiff s Attrrney" (Demandante o Abogado del Demandante).

IMPORTANT

lles poursuites jurliciares ofi ets enueprises contre vous. Vous avez ?0 jeiurs conseeutifs a partir de la

datc dc I'assignation de ccfic citation pour deposcr unc reponsc ecrite a la plainte ci'jointe aupres clc ce

tribunal. Un simple coup de telephone est insuflisant pour vflxr proteger. VoEs etes obliges de deposer

votre repon$e ecrite, avec mention du numero de dossier cidessus e.t du nom des parties nommees ici' si

oous *oul aitez que le tribunal entende votre cause. Si vous ne depasez pas votre reponse ecrite dans le

relai requis. r'oui risquez de perdre la canse ainsi que votre salaire, votre argent" et vos biens peuvent etre

saisis par Ia suire, san$ aucun preavis ulrerieur du uibund. Il y a d'rulres obligations juridigues et vous

yru"ei requerir Ies services iurnrediats d'un avocaL Si vous ne connaissez pa$ d'avtxal, vous ptruniez

ielephuner a un service de reference tl'avocat$ ou a un bureau d'assistancejuridique (figurant a I'annuaire

de telephones).Si voui choisissez de deExer vous-meme une reponse ecrite, il vous faudra egalement, sn meme temp$

que gette formalite, faire par.renir ou expedier une copie de vore reponse ecrite au "Plaintif'f/Plaintill"s

A$orney" (Plaignant ou a son avocat) norrune ci-dessous.HOWARD R BAHAR, RSQ.

TIM T'EI{ARLAW FTRM, P.A.17501 BISCAYNE BOT'LE,VARD. SIIITI] 460

AVENTURA, FL 33HO786-?35-3300

sabiliries Acr of 190 {ADA), rlisabled persons who, trecause

ir 4isabilities, need sgrecial accommodation to participrue in this proceeding shoulti contact the ADA

luxdinatcrr no later dran SEVHN (?) husiness


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