YW Training ProgramPatty Clark

2 weeks of training◦ Classroom – almost entire 2 weeks◦ Some Shadowing◦ Some employees explaining their jobs◦ Follow-up with Training Survey

Current schedule

Make training more fun! What we learn along with our job is intense With more open ideas, the students can

learn quicker and retain the information longer

Set up mentors for the new hires with someone to be their main person to go to for questions (similar to a lead but anyone on the floor will work)

New Training Ideas

2 weeks◦ Week 1 – Classroom for introduction, Case Scene

Investigation (CSI) history from beginning to closure, schedule a guest speaker to give a 20 minute overview of their area (EST, ENF, Legal, Finance and Clerical), games (Jeopardy, Wheel of Fortune, CSI and Price is Right)

◦ Week 2 – Hands on in the class room – allows the students to participate and show their knowledge and ask questions, case scenario's for the students to review

◦ Week 3 – Follow-up survey

New Training Ideas

Jeopardy – questions and answers◦Terminology for $100 (What is the custodial

parent known as? CP)◦Modification Review for $300 (How often are

modifications required to be done? 3 years)

Wheel of Fortune – Hangman with CS acronyms NCP = non-custodial parent

LKA = last known address DRA = domestic relations affidavit

New Training games

CSI – Case Scene Investigation (EST – learn how to complete a case from beginning to ENF)◦ Lets follow the stops to solve a case:1. PA Referral or application received2. Intake opens case3. Case is then transferred where? EST

Price is Right (ENF – learn how to set arrears scenarios)◦ Current $300 arrears = ?◦ Current $1000 arrears = ?◦ Current $500 arrears = ?

New Training Ideas

Week 5 – Follow-up survey again and sit with each student to see if there are any areas they are struggling with

Review with student’s mentor on how they are progressing

New Training Ideas

Week 8 – Follow-up again by sitting one on one with each student to see if they feel they missed anything in class and answer any questions they have

Again review with mentor to see how student is progressing

These all lead to the Keys to Success

New Training Ideas