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1st April 2019

Career Expo

Thursday 16th May 2019 Newcastle Race Course

Darling Street, Broadmeadow NSW 2292

Don’t miss out on your chance to attend the largest Career Expo in our Region Speak to your Career Adviser today!

Major Sponsor

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1st April 2019

Youth Week

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1st April 2019

Apprenticeship

Apprentice Locksmith

HunterNet Group Training Company and Frost Security Locksmiths are seeking a passionate individual to join the Frost Security team as an Apprentice Locksmith.

This four-year apprenticeship will allow the successful applicant to complete a Certificate III in Engineering – Locksmithing, as well as gaining on the job experience with a reputable company.

The duties of this role include, but are not limited to:

Key cutting

Assist with installation of Restricted Master Key systems

Assist with installation of Electronic Access Control systems

Automotive locksmithing services

Service repair and install security systems, both manual and electronic

Service repair and install security door devices and systems

Manual handling of tools and devices

Completion of all practical and theory-based components of the apprenticeship

Following all WHS policies and procedures Successful applications must have the following attributes;

Commitment to the four year course

Familiarity with all WHS policies and procedures

Drivers licence and reliable transport

Construction White Card

Ability to use hand and power tools

Excellent attention to detail skills

Enthusiasm for working in the locksmithing environment Experience with locksmiths’ tools and precision cutting tools is desirable but not required.

The successful applicant must be willing to travel to Sydney to attend TAFE.

Applicants should be aware a week of work experience is part of the selection process.

To make application for the position please send through a cover letter and resume. This position is subject to a medical and drug and alcohol testing.

Please be aware this is an entry level position and not suitable to someone who has completed a qualification equal to or higher than a trade apprenticeship.

HunterNet Group Training Company engages apprentices and trainees on behalf of Hunter based employers, with the aim of achieving high quality outcomes through a partnership approach.

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1st April 2019

Apprenticeship

1st Year Apprentice Mechanic - Maitland

Benefits Team member discounts and laundered uniforms for your convenience

Technical development and career progression opportunities

Excellent work environment and conditions with a friendly team

Fully equipped workshop with all the latest di-agnostic equipment

Essential Requirements Have a completed a mechanical pre-apprenticeship (preferred but not essential)

Have completed mechanical work experience (preferred but not essential)

Drivers licence

Available to work every Second Saturday Who we are Kmart Tyre and Auto Service is one of Australia’s leading service repair businesses with over 250 stores nationwide and more than 1,300 team mem-bers. You’ll be part of one of those store teams, re-pairing and maintaining a wide variety of vehicles while providing great service to our customers. For more information visit our website http://www.ktas.com.au/careers/

Carpentry Apprentice

A medium sized building company in the Newcastle Region is looking for an enthusiastic 2nd, 3rd or 4th Year Carpentry Apprentice to join their team. This person must be willing to learn, excited to take on new challenges and effectively play a part in our team environment. The position on offer is a great opportunity for a carpentry apprentice to gain valuable experience and learn many aspects of carpentry work while having a stable employment position.

Onsite works involve:

Standing and making up of timber wall and roof frames

Building of floor framing

External cladding installation

Building and lining of external eaves

All types of roof carpentry

All types of fix out carpentry

The successful applicant must have access to all needed tools and be prepared to travel within the Newcastle Region.

Please forward your Resume to: ben@icchi.com.au or call on 1300721150

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1st April 2019

Apprenticeship

Hairdresser - Full Time/Part Time/Casual Senior plus 1st or 2nd Year Apprentice

We are looking to add to our friendly and professional team. We require a qualified, experienced hairdresser to work on a full time/part time/ casual basis as well as a 1st/2nd Year Apprentice With modern facilities, quality products and an easy going, relaxed atmosphere We are looking for

a fully qualified and experienced hairdresser/stylist and

a 1st/2nd Year apprentice

a reliable and friendly team player

a professional who takes pride in producing quality finishes

a good communicator with excellent customer service skills In this role you will be working in a positive environment with professional staff who have exten-sive knowledge in the industry. Your duties will include all aspects of hairdressing, including styling, colouring and cutting. If you have the essential requirements and would like to seize this fantastic opportunity submit your cover letter and resume

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1st April 2019

Apprenticeship

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1st April 2019

Apprenticeship

Labourers & 1st, 2nd, 3rd and 4th year Apprentices Sheetmetal

We are looking for 1st, 2nd, 3rd and 4th Year apprentices as well as labourers to join our fabrication team.

Please note: Overtime and Saturdays are required.

This is a permanent position, pending 3 months probation, with the successful applicant possessing the following skills:

Has a positive attitude with strong work ethic

Ability to multi task and work as part of a team

Can work unsupervised

Has a manual drivers licence & white card

Able to work away when required

Duties;

Stainless Steel, mild steel and aluminium welding

Use of TIG /MIG Welders

Use of machinery such as guillotines, press brake, plate rollers etc

Work of Drawings

Experience in the above desirable but not essential, training will be provided to suitable applicant.

A forklift ticket is desirable but not essential. The successful applicant must be willing to undergo a national police check.

To apply please email your cover letter& resume with two contactable references to HR Manager - chelsea@prostainless.com.au

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1st April 2019

Apprenticeship

CHEF/COOK/APPRENTICE/TRAINEE/BARISTA - ALL NEEDED

CAFE REQUIRE THE BELOW FOR A SEVEN DAY ROSTER

ALL DAY WORK

* CASUAL CHEF/COOK - EXPERIENCED REQUIRED - MINIMUM 20 HOURS PER WEEK

* FULL TIME SECOND YEAR APPRENTICE CHEF

* FULL TIME JUNIOR TRAINEE IN HOSPITALITY - YOUR START TO A WONDERFUL CAREER

* CASUAL BARISTA - EXPERIENCED REQUIRED - MIN-IMUM 20 HOURS PER WEEK

EMAIL RESUME TO fotrun@bigpond.com

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1st April 2019

Apprenticeship

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1st April 2019

Apprenticeship

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1st April 2019

Traineeship

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1st April 2019

Traineeship

OFFICE ADMINISTRATION TRAINEE

Are you a friendly, conscientious team member that is a fast learner and enjoys taking on a challenge? Do you have an excellent eye for detail, a current driver’s license and competent numeracy skills? You will be the first point of contact in our reception at Thornton and will promote excellent customer service at all times while carrying out various other administration duties. You’ll complete a Certificate III in Business Administration as part of your traineeship. If this sounds like you then email your cover letter telling us why you are suitable for the position and a current resume to office@hunterplanthire.com.au Please note that applications received via Seek will not be considered

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1st April 2019

Traineeship

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1st April 2019

Traineeship

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1st April 2019

Traineeship

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1st April 2019

Traineeship

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1st April 2019

Traineeship

Business Administration Traineeship

MBA Group Training offers a unique alternative for school leavers, and delivers a scheme which ensures the sustainability of youth employment and training in the Hunter. We specialise in providing quality Building Industry Apprentices and Business Administration Trainees.

The position we have available offers a comfortable, fast-paced and fun environment. We are looking for employees that are committed, hardworking and reliable.

About the role:

Completing general administration duties such as data entry, formatting documents, scanning and photocopying.

Processing of payroll.

Responding to all enquiries over the phone and via email. The successful candidate will have:

Basic computer skills;

Strong attention to detail and accuracy;

Sound communication skills (written and verbal);

Customer Service Experience

Take pride in Personal Presentation

The motivation to learn new things and follow instructions;

A current NSW drivers licence. Please do not apply if you do not meet the criteria mentioned.

Submit applications to:

Email: alishah@mbagtp.com.au

Website: www.mbagtp.com.au

Post: PO BOX 266 HRMC NSW 2310

Due to the high volume of applicants only suitable candidates will be contacted if required for an interview.

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1st April 2019

Traineeship

ICT Trainee 2 Year Full Time Traineeship, Including TAFE ICT Services Trainee -ICT40215 Certificate IV in Information Technology Support. The successful candidate will be a committed Christian and be an active member of a Christian Church. The ICT Services Trainee is part of Charlton Chris-tian College’s ICT Services Department and comes under the direction of the ICT Services Manager. Charlton Christian College is a well-established K-12 Christian College of 625 students at Lake Macquarie. It was founded as Lake Macquarie Christian College in 1998 by the Christian Education Foundation and relocated to its current site, a year later and in 2005 renamed as Charlton Christian College. The Foundation’s Board of Directors is elected from the Association members and most are past or current parents. Charlton is a member of CSA (Christian Schools Australia) and AIS (The Association of Independent Schools). Staff are committed Christians and enjoy outstanding staff facilities and a positive supportive environment. The Application process Applicants are to:

1. Download and complete the Application for Employment form, from the College website: http://www.charlton.nsw.edu.au/positions-vacant/

2. Generate a covering letter

3. Include Curriculum Vitae and

4. Other supporting documentation Submit the completed documents above to the Executive Assistant, Estelle Hooper at estelle.hooper@charlton.nsw.edu.au prior to 4:00pm on Wednesday 1 May 2019. Receipt of your application will be acknowledged by email. The Selection Process Short-listing will be undertaken by members of a selection panel. It is the intention that All applicants will be notified of the selection panels’ decisions. Only short-listed applicants will be interviewed. The interview will consist of a series of questions based on determining the capacity of the applicants to undertake the role description. Applicants will be given the opportunity to explain and expand on the information provided in their application. Applicants may be required to give examples of how they would handle case scenario situations. All applicants will be notified of the outcome of interviews and unsuccessful applicants may, at the discretion of the pan-el, obtain feedback on their application and interview by contacting the selection panel. Key Responsibilities: The Certificate IV in Information Technology Support, is fulltime work with on the job training along with TAFE for theory as per the State Training and Apprenticeship requirements. As part of this role the successful candidate will perform but not limited to the following duties under the guidance and instruction of the ICT Services Manager.

1. Assist the ICT Services Manager and ICT Services Technician in providing support to Staff and Students with software and hardware problems.

2. Undertake routine maintenance of computer labs and laptop pods.

3. Assist in building, maintaining and deployment an SOE for all PC/Laptops.

4. Assist in the maintenance and deployment of iPads

5. Assist in updating documentation and SOE build checklists.

6. Assist in the configuration and up keep of the College’s WiFi

7. Assist in data cabling and network patching

8. Undertake special computer-related projects as directed by the ICT Services Manager.

9. Log calls for ICT Support requests from staff into ServiceDesk

10. Practice safe work procedures and adhere to the College’s WH&S guidelines.

11. Other Duties as required.

12. Generic Tasks

become familiar with and adhere to all College policies and procedural guidelines attend professional development as requested

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1st April 2019

Traineeship

General Insurance Traineeship HunterNet Group Training is seeking a talented individual to join a host in The Junction as a General Insurance Trainee. This is a unique opportunity to join an extremely established organisation in Newcastle, NSW, with excellent transport links, whilst also being part of a global organisation. A successful applicant will receive full training for an insurance client servicing role, playing a critical role supporting multiple level colleagues service a vast range of clients. This position will allow the successful candidate to complete a Certificate IV in General Insurance over 12 months while gaining on-the-job experience. Position Duties:

Completing all course work as required

Providing administration support

Liaising with clients on a daily basis

Preparing a wide range of insurance policy documentation and correspondence

Handling general incoming queries, occasional visitors and all mailing

Assisting with generating reports

Being involved in team meetings

Data entry and maintaining the client database Essential Criteria

Passionate about pursuing a career in insurance

Willing to take direction

Great communication skills

Impeccable attention to detail

Able to work to a tight schedule and meet deadlines

Great teamwork skills

Good attitude to work To make application for the position please send through a resume and cover letter addressing the above criteria. This position is subject to a medical and drug and alcohol testing. This is an entry-level position and not suited to someone who has completed tertiary education above Certificate IV. Please note only successful applicants will be contacted.

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1st April 2019

Traineeship

Administration Clerk Trainee -Certificate III Administration

No experience needed.

Successful applicant will be enrolled in certificate III admin at Tafe.

Responsibilities will include, but not be limited to:

Meet and greet visitors to the office

Answer, manage and re-direct telephone calls in a friendly and professional manner

Pickup and drop off mail

Open, scan and distribute incoming and outgoing mail

Maintain office supplies/ staff supplies/ kitchen supplies when necessary

Housekeeping duties – ensuring the reception, boardroom and kitchen is kept tidy

Assistance to the rest of the team as required

Accounts payable, accounts receivable

To be successful in this role you will:

Have a friendly and professional disposition / presentation

Be naturally organised and show initiative in all that you do

Be proactive and have a high attention to detail, with the ability to multi-task

Have a strong work ethic and an eagerness to learn

Have intermediate Microsoft Office Suite skills, particularly Outlook, Word and Excel

Please email accounts@candjsheetmetal.com.au

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1st April 2019

Traineeship

Part Time- Early Childhood Trainee

Woodrising Natural Learning Centre is a non-profit, long day care centre situated in beautiful Lake Macquarie. We cater for 39 children per day, aged 2-6years.

Our centre has a large, natural playground - complete with a boat, trickle stream, mud pit, chickens, gardens and much more! We are passionate about providing an interest based program for children in an aesthetically pleasing environment. We are inspired by various theories and approaches, including Steiner/Waldorf, European Forest Schools and the educational approach in Reggio Emilia, Italy.

We are seeking an early childhood trainee to join our team on 6th May 2019. The position will be approximately 21 hours per week (5 days). You will work towards obtaining your Certificate 111 in Children’s Services while being provided with on the job training by our experienced team. The part time traineeship runs for a period of 24 months however early completion is possible.

Essential Criteria

A commitment to obtaining your Certificate 111 qualification

A demonstrated commitment to working as part of a team

Passion and enthusiasm for working with children

Self-driven and motivated

Good written and verbal communication skills

A working with children check clearance Please forward a cover letter addressing the essential criteria along with your resume to the Director. If you have any questions regarding the position please call Belinda Turner/Leanne Brown for more details.

APPLICATIONS CLOSE 5pm Monday 15th April 2019

PLEASE EMAIL APPLICATIONS TO director@woodrisingchildcare.com.au

DO NOT APPLY THROUGH SEEK

Working with Children Check Clearance will be needed

Belinda Turner/Leanne Brown Director (02) 49504212

director@woodrisingchildcare.com.au 80 Hayden Brook Rd, Woodrising NSW, 2284

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1st April 2019

Traineeship

Vehicle Sales Trainee

Cessnock Toyota has been in the motor industry since 1953. We are a family owned dealership, and genuinely care for our staff, customers, and community. We are in an expansion phase, and looking for the right person to become the newest member of our family. We are looking for an applicant who is keen to join an exciting company, passionate about selling, confident, high achiever who has sales, or customer service experience with a great work ethic. All training will be provided to the successful applicant. What will you do as a Sales Trainee:

Available to work 11 day fortnight, including every weekend

Promoting & demonstrating the range of vehicles to potential Guests

Maximising sales opportunities from showroom traffic, telephone/internet enquiries and referrals

Prospecting potential Guests through telephone and other marketing techniques

Maintaining an excellent knowledge of the range of vehicles through formal and informal training

Providing awesome customer services throughout the sales to delivery process

The ideal candidate will have:

Retail customer service or sales experience and a love for guests;

Confident, high achiever who is passionate to learn about the automotive industry;

Excellent verbal communication and negotiation skills;

Excellent customer service skills, with the ability to build relationships with customers quickly;

Strong attention to detail, with the ability to follow processes and ensure accuracy of paperwork;

Intermediate level in Microsoft office applications, including Word, Excel and Outlook.

Males and Females of all ages are encouraged to apply;

In return, we can offer you:

An excellent remuneration package which includes commission upon traineeship completion

The chance to work with industry professionals

The ability to create an enjoyable and fulfilling sales career

The successful candidate would also be offered formal and informal training including Automotive Sales, which would be a wonderful career opportunity for the right person.

Apply Now:

If you feel you have the drive and passion to be a key contributor to our team, we want to hear from you now!

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1st April 2019

Traineeship

Trainee Certificate III in Early Education and Care (Junior)

LMEP is a purpose-built Long Day Care Centre and Preschool. We Educate and Care for children from 6 months to 6 years. The staff and facilities are first class, making it desirable for parents, children and staff.

LMEP employs only the best qualified and experienced staff to educate and care for children. These staff will support you through your journey to ensure an enjoyable experience.

Positions are available for a Trainee Certificate III under the Children's Services Award 2010. The position is for 12 months only. Starting on the 16th April 2019.

Applicants must undertake a working with children check.

Previous applicants will need to reapply.

ESSENTIAL SKILLS

Must be over 18 years of age.

Able to work as part of a team.

Have effective communication skills.

Have experience interacting with children.

Highly motivated and show initiative.

Healthy and Energetic

Must have your own reliable transport DESIRABLE SKILLS

Computer skills

Flexible in type of work and hours of duty

Like a variety of work

Seek a career in the Early Education and Care Industry

Have undergone a working with children check All applicants must address the essential and desirable criteria in a covering letter, along with a resume'.

APPLICATIONS CLOSE; Friday 5th April 2019 Commencement: Monday 16th April 2019 Email: employment@lmep.com.au Attention: Amanda

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1st April 2019

Traineeship

Customer Service & Administration Traineeships We are seeking to fill four full time 12 month contracts for traineeship roles with potential for ongoing employment. Pegasus is one of the fastest growing companies in Australia, and our contractor engagement and workforce management services are in strong demand by many of the world's leading brands. Our complete contractor management solution is powered by Onsite. Along with Onsite software as a service, we specialise in managed ser-vices for contractor and supplier: Competency Management, Site & Project Safety, Induction & Learning management, Pre-Qualification and Ac-cess control. CSR Duties and Responsibilities include: Our Customer Service Representatives are responsible for processing of client data against a compliance framework, resolving issues within our ticketing system and call centre operations. Managing incoming calls and customer service inquiries, Generating sales leads that develop into new customers and Identifying/assessing customers’ needs to achieve satisfaction. Job brief We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service represent-atives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is essential to Pegasus growth, to help with product development. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and in-vestigate if they don’t have enough information to resolve customer enquiries. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities

Manage large amounts of incoming calls

Identify sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team revenue targets and call handling quotas

Handle customer enquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Maintaining privacy and business standards

Requirements

Proven customer service experience, this can include office, hospitality, retail or CSR

Personal drive and motivation to achieve and exceed goals

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Strong interest in IT, Computer Science or Software support

ROSTER: Office located in Newcastle CBD, roster hours can cover 7am – 6pm. With flexibility across these time frames highly desirable. Positions: To be considered for this position you will need to be eligible to undertake Traineeship within Cert III – Customer Engagement. (Trainee Wage award) Team members will be cross trained in all aspects of our service group including compliance processing, inbound help desk, and outbound proactive compliance. Commencing as soon as possible

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1st April 2019

Trainee Chef Trainee Chef position available at the wetlands to apply please call Greg on 0423533205

Traineeship

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1st April 2019

Traineeship

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1st April 2019

Traineeship

Certificate 111 Trainee

The Little Unicorn Early Education and Preschool Centre at Broadmeadow currently seeks to employ a full-time Certificate 111 TRAINEE to commence from April, 2019. The trainees will undertake a Certificate III in Early Childhood Education and Care, with the contract period being for 12 months.

The successful applicants must:

* Be over the age of 18

*Have own transport and car license (minimum Provisional 1- P1)

* Possess a Working with Children Check (WWCC) * Be willing to combine study components with workplace experiences to obtain qualifications * Be wiling to work rotating shifts and assist all educators willingly * Possess good written and verbal communication skills * Be able to work with a team and follow instructions from all educators * Possess a passion for working with children and a willingness to learn. Exemplary trainees may have opportunity for future full time employment, upon completion of traineeship.

Year 12 School leavers are welcome to apply.

Applications must include a cover letter and resume and must be submitted via email. WWCC number and drivers licence number must be included in application

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1st April 2019

Traineeship

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1st April 2019

Traineeship

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1st April 2019

Traineeship

Junior Administration Trainee

Hunter Pods Pty Ltd, based in Thornton, is a leader in the manufacture and supply of polystyrene pods used in the Building and Construction Industry.

An opportunity has become available to join this vi-brant, professional team as a Junior Administration Traineeship. The position is offered as a 12 month Traineeship.

As you are the first point of contact, it is essential that you are an excellent communicator, friendly and attentive. Your main duties will include, but not be limited to:

Answering all incoming calls

Greeting all customers.

Mail, banking and running errands

Filing - upkeep and maintenance of all filing systems

General administration functions, using Mi-crosoft Word and Excel

Assisting the Senior Administration/Accounts Staff The successful applicant will be a positive, proactive and friendly person possessing:

Drivers Licence (Manual)

Willingness to learn and be flexible in a changing environment

The ability to maintain strict confidentiality and display initiative

Please send all applications through to contact@hunterpods.com.au.

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1st April 2019

Traineeship

Trainee Administration Durham Fabrications - Liquip Newcastle is based in

Cardiff.

We provide services and products to the petroleum and

transport industry.

Due to business growth we have a vacancy in Reception

and Administration, we are looking for a Train-

ee Administration office all-rounder to support our

existing office team.

12 Month Traineeship

Full time position may be offered to the successful

applicant at the completion of the traineeship.

Essential Skills:

Computer skills – Experience with MYOB desirable.

Outlook / Excel / Word / PowerPoint

Willing to learn

Excellent Telephone Manner

Ability to follow instructions

Be able to work independently OR in a

team environment

Able to multi-task and work in a busy environment

Good attention to detail

Extremely good work ethic

Punctual and Reliable

Monday to Friday With time allocated to TAFE or

Online study to complete Traineeship.

This is a diverse always learning fast past role.

You will not be bored you will be busy and you will get

your hands dirty !

Please look at our websites

Durham Fabrications and Liquip NEWCASTLE before

applying.

To Apply: No Phone Calls Email application letter and resume with subject line: Administration Position to: emma@durhamfabrications.com.au

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1st April 2019

Traineeship

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1st April 2019

Traineeship

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1st April 2019

Traineeship

Early Childhood Educators required - Diploma/Early Childhood Teacher & Trainees

We require current and qualified Diploma/ECT Early Childhood Educators who can effectively communicate the needs of the families and collaboratively work with a large team of Educators.

We require you to promote and provide a friendly, open door environment for our families and the wider com-munity. You will need to know and work with the National Quality Framework and have previous experience in a similar role.

We promote an equitable environment and encourage further training for all our leaders.

Please address the following criteria in your HANDWRITTEN application letter:

Desirable Requirements:

Lead, mentor and develop teams

Deliver and oversee implementation of the educational programs

Ability to problem solve and manage people

Report to management and provide support to the management structure

Be an advocate to the families attending the centre Essential Requirements:

Qualifications in Early Childhood (Diploma or ECT level)

Previous experience in similar role

Knowledge of NQF, EYLF and Regulations

Commitment to EEO, professional ethics and WHS

New WWCC number

Current First Aid, asthma and anaphylaxis training

Children at risk of harm - current protection qualification

Knowledge and ability to work in consultation with the Code of Ethics

Knowledge and ability to work in consultation with United Nations Rights of a Child We are also looking for Trainees for our Warners Bay Centre. The successful applicants will be employed for 12 months and will complete a Certificate 3 in Children's Services. They will be required to obtain a Working with Children Check.

We encourage everyone to apply. Please forward your resume and HANDWRITTEN let-ter to: head.office@littlebeginningslc.com.au

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1st April 2019

Traineeships

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1st April 2019

Part Time

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1st April 2019

Full Time

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Full Time

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1st April 2019

Full Time

Desktop Support

We’re not just about giving our customers the right equipment for their project, we’re about giving them the confidence and inspiration to make that project awesome. Inspirations Paint is Australia’s leading Paint Specialists Franchise Group, servicing both the retail and trade markets. A part time or full time position for a trainee Desktop Support Officer with strong service ethic has become available. This is an entry level position and we are looking for someone who is organised and has the ability to multi-task, while supporting our Franchise members.

Working with our National Office team, on a day to day basis you will be responsible for ensuring the receipt and resolution of level 1 support desk calls, keeping all training materials relating to the systems updated with relevant and accurate infor-mation. While responsible for co-ordinating support desk jobs using JIRA (Atlassian), you may be required to assist on pro-ject work.

To be considered for this role it is essential that you are currently studying towards a tertiary qualification in a relevant IT field. No previous experience in desktop support is required, however would be an advantage. You must have excellent attention to detail with exceptional customer service skills. As our ‘front line’ customer support you must be able to patiently and successfully translate technical ‘jargon’ into layman’s terms and have demonstrated com-munication skills including conflict resolution and negotiation. You will need the ability to resolve issues respectfully, logi-cally and professionally. You will enjoy problem solving and working within a small team. Based in the National Office in Warners Bay, this is a challenging and interesting role with a company that has National reach. Key to your application will be a positive personality, and a ‘can-do’ attitude. You will receive compensation in line with your experience, and time will be provided to enable ongoing study and meet exam requirements. You may be re-quired to be on-call outside of normal business hours as per a roster.

Core Responsibilities include:

Support/Service Desk Support using JIRA support system, ensuring support is provided in a timely and accurate manner within the terms of the service level agreement or escalating these as required.

Provide support functions to Franchise Members and work with relevant stakeholders to identify and resolve issues

Hardware and Software Support to Business Systems including Pronto, MS Office, Server 2010, Exchange 2010

Participate in team meetings and suggest improvements to processes

Assist in the rollout of Learning & Development programs for Stores by creating webinars and/or updating IT self-help training guides.

The ideal person will have the following attributes:

Experience using a service desk or database management system is an advantage however not essential

Currently enrolled and completing Tertiary qualifications in a relevant field

Demonstrated ability to problem solve

Advanced customer service and interpersonal skills, with the ability to build rapport quickly

Hands on technical experience working with computers and substantial knowledge of software and hardware products and their applications

Excellent listening skills and attention to detail

Respectful and professional written and verbal communication skills

Excellent planning, organisation and time management skills including work prioritisation

Positive, Proactive nature

Ability to work in a busy small team environment

Commitment to Workplace Health & Safety If you want to be part of a professional and dedicated team that strives to give our customers exceptional service, representing Australia’s leading Paint specialist stores, this is your opportunity and we would like to hear from you.