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YOUR ROUGH GUIDE TO LIVING OFF-CAMPUS WITH WARWICK ACCOMMODATION

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YOU’VE MADE IT. YOU’RE IN!

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4. HOUSEKEEPING TIPS

5. HOUSEHOLD PROBLEMS

8. HOUSEHOLD BILLS

10. SAFETY & SECURITY IN THE HOME

14. PERSONAL SAFETY AFTER DARK

16. FAULT REPORTING

18. NOISE & ANTI-SOCIAL BEHAVIOUR

22. FRIENDS, FALLOUTS & FEUDS

24. MAKING A COMPLAINT

26. CONTACTS

You’ve chosen Your residence

WISELYand now You can enjoY all the benefits of warwick accommodation

We’d like your stay to be as enjoyable and as hassle free as possible which is why we’ve put together this rough guide to give you all the hints and tips, rules, information and contact details you’ll need during your stay.

Take a moment to read this and keep it on hand for future reference.

Remember, you’ve also got a dedicated property manager – your new best friend. It’s their role to make sure any problems you have with your property or tenancy are resolved as quickly as possible. Say hi!

We hope you have a great time. All the very best,

warwick accommodation team

Click on the links below to find out more

CLEANING

All tenants are expected to contribute towards the cleaning of the property, but your housemates may have different views about the level of cleanliness. Some tenants are cleaner and tidier than others and may have different expectations.

Warwick Accommodation has a clear view on levels of cleanliness required in a property, and we carry out inspections each term to check that the properties are being kept to a reasonable standard to ensure the health and safety of the tenants. It may help if you organise a cleaning rota; that way everyone will have to take responsibility for the communal areas.

Further information can be found at: www.warwick.ac.uk/accommodation/studentaccommodation/tenancy/livingin/#cleaning

REFUSE & RECYCLING

The properties managed by Warwick Accommodation are in two local authority areas; Coventry City Council and Warwick District Council. These two authorities have different methods of collecting household rubbish and items that can be recycled.

Further information can be found at these websites:

If you live in Coventry: www.coventry.gov.uk

If you live in Kenilworth or Leamington Spa: www.warwickdc.gov.uk

When you access the website, search under waste/rubbish and you will be able to find all of the relevant information.

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HOUSEKEEPING TIPS

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MAINTENANCE

Blocked drains, sinks, shower cubicles and bathsSinks and drains in the kitchen become blocked because grease, food scraps or other solid waste has been poured down them. If this happens, it is your responsibility to deal with the problem. Drain cleaners and unblockers can be purchased from most supermarkets but if that fails, please contact Warwick Accommodation for help.

Problems in the bathroom normally occur when hair, shampoo, soaps etc clog the drain and stop the water going down.

Use of a plunger, available from most hardware shops, may remove the blockage but if this fails you may need to use a drain clearing product. On most shower cubicles you can remove the trap to enable you to clear the blockage.

HOUSEHOLD PROBLEMS

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ToiletsIf you find that the water level does not go down when you flush the toilet, this may be due to an excessive amount of toilet paper being put down the pan, or that rim flush blocks have become loose and fallen down the pan.

You may be able to free the blockage by plunging the pan using the toilet brush – just be careful not to get the brush stuck. If this fails, please contact Warwick Accommodation. If your toilet has a dual flush mechanism (rather than the traditional handle) you may find it will help to flush twice.

If you find that the flushing mechanism does not work, you can ‘flush’ the toilet by tipping a bucket of water down the pan after use. Again, report the fault to Warwick Accommodation and we will arrange for a plumber to attend. Do not put sanitary products down the toilets as this will cause blockages.

Condensation Mould will grow if you do not recognise the signs of condensation and take steps to eliminate it.

A separate booklet is provided dealing with all aspects of this issue - click on the image to view.

Vacuum cleanersVacuum cleaners can become blocked because of excessive hair or other solid waste that has been wrongly sucked up the hose. We recommend that you regularly check all parts for blockages and ensure that the bags are changed when they are full. If your vacuum cleaner has a filter, this should also be cleaned on a regular basis.

If there does appear to be an obstruction in one of the hoses you will probably notice a loss of suction power. Please do not attempt to check the vacuum cleaner or the attachments until you have disconnected it from the electrical supply. If you cannot manage this yourself, please contact Warwick Accommodation for help and advice.

FOR HELP AND ADVICE contact warwick accommodation

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PESTS

there are a small number of creatures that sometimes enter a property that can cause a problem. some may need to be treated by a pest control expert but others can be eradicated by taking simple measures.

MiceMice live in nests, which are often built inside houses, especially during the winter and wherever there is access to a good source of food, such as cereals and rice. Mice are mainly active at night and can be heard running about as they search for food. Mouse holes are normally 20-30mm in diameter and they can squeeze through cracks as small as 5mm.

Signs of a mouse infestation can include the presence of droppings, footprints in damp soil or dust, and burrows in the ground. Indications of an infestation can include signs of gnawing. If you suspect you have mice you should contact Warwick Accommodation and we will arrange for a pest control company to attend.

Wasps and bees Wasps and bees can become a nuisance mainly in late summer as the weather gets cooler when they are more likely to sting. Do not attempt to eradicate these yourself; you should report the problem to Warwick Accommodation and in most cases we will arrange for a pest control company to attend.

AntsAnts will enter properties looking for food, particularly sweet sticky substances that have been left around the kitchen. Ants are not a risk to human health but can appear in sufficient numbers to cause a nuisance. Sometimes during the summer months you may notice the winged type of ants will appear.

It is far better to prevent them entering the house by storing food items such as sugar and syrups in closed containers, rinsing out soft drink bottles and thoroughly cleaning up grease and spillages.

If you do find that you have ants, you can buy an insecticidal dust or aerosol spray to get rid of them. Follow the instructions on the labels when using these pesticides.

SlugsSlugs live in damp shady places and will crawl through the tiniest of crevices, most commonly through air bricks which unfortunately you cannot seal. Although they can be unsightly and will leave silvery slime trails, they are harmless.

The best way to treat them is to use slug pellets which should be scattered thinly outdoors. If you see a trail from a slug which appears to come from the window area, scatter the pellets on the ground outside the window. Just a warning - the pellets do attract the slugs so do not use them indoors. If you put talcum powder down on the carpet inside the house, this may act as a repellent. Do not expect to get rid of them overnight.

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UTILITY BILLS

When you arrive in your house one of the first things you should do is discuss with your housemates how to handle the payment of utility bills. Disputes within the house over bills can be very upsetting and time consuming. Starting with a clear plan on how to manage the bills will keep disputes to a minimum.

Warwick Accommodation has registered all properties with SSE and has provided them with the start reading for both electricity and gas (where applicable). The accounts are registered in the names of all tenants.

Consider the following options:

• Would you prefer to pay your bills using a monthly payment scheme or pay when you receive your quarterly bill? You can contact SSE direct and arrange to set up a monthly payment plan. At the end of your tenancy depending on the amount of energy you have used you will either still owe money based on the final meter reading or be due a refund.

• We would estimate that each student puts aside a minimum of £20 per week for utility bills.

Please check the following:

• All tenant names appear on the bill.

• The start readings are the same as or close to those that appear on the inventory.

• The end readings bear a close relationship to those on the meter at the present time.

DO NOT IGNORE UTILITY BILLS

HOUSEHOLD BILLS

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For most households, the first bill you receive will be based on an estimated reading. This is common practice, so to ensure that you are keeping a track on the actual usage in the house, it is a good idea to take your own readings once you receive the bill and then telephone the company with the new meter readings. If you complete this process the company will cancel their bill and send you a new bill reflecting your true usage.

It is perfectly acceptable to pay your estimated bill if you are not in a position to carry out the above suggestion. However, you will need to give a true meter reading at the end of your tenancy and once you do this a final bill will be generated which may be considerably higher than you expect.

Where you have a change of housemate in the property, please ensure that meter readings are taken when someone leaves to ensure that the person pays their share of the bills. If a new person joins the household discuss with them the arrangements you have regarding payment of bills and ensure that their name is put on the bill to replace the name of the person leaving.

If you have concerns over your bills please do not ignore them but contact the utility company as soon as your concerns

become apparent. Due to the Data Protection Act the utility company will only discuss your bill with a person registered on the account, therefore you will need to make time to speak with them if you believe an error has occurred.

Always keep copies of your bills throughout the year so that you can refer back to previous bills/payments if necessary. If you are required to correspond with the company please also retain a copy of any letters.

TV Licence If you will be watching live television in your student accommodation by law you will need a TV Licence, or you could face a fine. There are a number of ways to pay including direct debit, cash and in installments.

Students who leave their accommodation at the end of the academic year, and move back to a home that already has a TV licence, can claim a refund for unused quarters.

If you have a joint tenancy agreement for your student house, you may only need one licence. However, if your accommodation is self-contained (such as in student halls) you will need your own licence. www.tvlicensing.co.uk

You should check both your gas and electricity meter readings when you move in and check that they are correct against the readings listed on the inventory. If the readings are vastly different you should contact your property manager.

TOPTIP

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FIRE SAFETY

• Fire action plan A fire can develop and spread in a house very quickly, therefore it is essential for you to plan what action everyone should take to escape if a fire starts.

• Smoke alarms All properties managed by Warwick Accommodation have hard wired smoke detectors fitted and most will have a heat sensor in the kitchen. These alarms are a mains electrical appliance, do not remove the cover of the alarm or put anything over the alarm.

• Fire hazards Candles, oil burners, fireworks, joss sticks, live coals, shishas, hookahs, flammable liquids and gases etc are a potential source of damage as well as a fire hazard and must not be used in properties.

• Chip pan frying Never fill the pan more than one third full with fat or oil. Never leave the pan unattended with the heat on. Never put the chips in the pan if the oil begins to smoke. Never lean over the pan to reach the cooker control. Never throw water onto the flames.

If a chip pan fire occurs, get out, call the fire service and stay out of the property.

be PrePared bY makinG a Plan of ESCAPE

SAFETY & SECURITY

IN THE HOME

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Fires may also be caused by:

• Carelessly discarded cigarettes, matches and overloaded ashtrays Never empty recently used ashtrays into waste paper bins or baskets. Never smoke in bed.

• Coiled extension leads These generate a great deal of heat and should only be used like that for a few minutes at the most. Preferably uncoil the whole length before use.

• Hair straighteners Place on a heatproof mat and turn off after use.

• Drying clothes/towels If dried too close to an open source of heat they could ignite or topple onto the fire itself.

• Overloading electrical sockets and adaptors Never run other electrical appliances from a socket already running an electric fire or heater.

• Portable heaters Please do not use your own portable heaters in off-campus accommodation. Warwick Accommodation will provide additional heaters if necessary.

ELECTRICAL SAFETY

Some points to remember:• Use only good quality plugs that conform to British

Standards.

• Do not run cables under carpets or rugs as the protective covering may be damaged.

• Do not overload wall sockets.

• Do not exceed the recommended bulb wattage for light fittings.

• Do not touch or use any electrical items that you think are unsafe.

GAS SAFETY

All gas appliances in University managed properties have been checked and serviced by a registered qualified engineer. You will have been provided with a gas safety certificate.

The mains gas supply must be turned off if a gas escape is suspected and the Gas Emergency helpline contacted immediately on 0800 111 999.

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CARBON MONOXIDE

Carbon Monoxide is a poisonous gas which can kill quickly with no warning. Don’t mistake the symptoms for a hangover. Signs to look out for are headaches, nausea, breathlessness, collapsing, dizziness and loss of consciousness.

Although carbon monoxide is invisible and difficult to detect, there are ways that you can see whether an appliance (fires, heaters, central heating boilers, water heaters or cookers) may be dangerous.

These include:

• The pilot light continually blowing out.

• An orange or yellow flame rather than a blue one.

• A black, brown or scorched area on the appliance.

• A musty smell or signs of soot.

• More condensation than normal on windows.

SECURITY

When you are living off-campus, you and your fellow housemates are responsible for the security of your property. Student occupied houses may be more vulnerable to burglary but you can reduce this risk by following these guidelines:

Ensure you know how to LOCK your front and back doors. Doors may close shut but could require a key turning in the lock to be totally secure.If you have a double glazed door you will also need to lift the handle upwards to engage the lock before you turn the key.

Lock ALL external doors and windows when the house/room is unoccupied. Use window locks and set burglar alarms if they are fitted. An alarm will not have any effect unless you activate it when you go out.

Use a UV marker pen/engraver to postcode all valuable property with your home address and include your house number. Free advice is available from your local police crime reduction officer. Personal possessions can be registered free on: www.immobilise.com

If you suspect that a gas appliance is faulty, turn it off and inform the University. In an emergency call the Gas Emergency helpline on 0800 111 999. If you feel unwell, seek medical help right away.

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Never put items which may be attractive to a burglar in view of the window.

When unpacking new, expensive electronic goods, dispose of the packaging carefully so as not to advertise their arrival.

Open curtains during the day, close them at night and if the house is going to be empty for short periods of time use a time switch to activate lights, radios etc to make the house seem lived in.

Do not keep your cards with your cheque books or pin number, or leave cash lying around in your room.

Insure all valuable items. As tenants in a Warwick Accommodation property you are insured for up to £4,000, however you may wish to extend your policy to include accidental damage, laptops anywhere in the UK, mobile phones, bicycles etc. Contact UK & Ireland Insurance on: www.cover4students.com

Locks on bedroom doors are not permitted, so if leaving the house for the vacation you are advised to take all valuables with you.

Check caller identity. If you don’t know them don’t let them in.

STOP THIEVES GETTING THEIR HANDS ON YOUR STUFF

Should a break-in occur please follow the procedure below:

Inform the police. They will visit the house to carry out an investigation and give advice. They will give you a crime number to pass on to your property manager and use on your insurance form if applicable.

If, as a result of the break-in, the property is not secure call your property manager or if out of hours call security on 024 7652 2083. They will arrange temporary boarding up until a permanent repair can be carried out.

Complete the ‘burglary, vandalism incident report form’ online.

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PERSONAL SAFETY AFTER DARK

Poor visibility and quiet roads exacerbate safety risks after dark.

There are lots of things that you can do to avoid the attention of opportunists so take a moment to read our useful tips to stay safe.

STAY SAFE

Money and cards• Assess where you are keeping your

valuables when you’re out after dark. Choose a zipped or buckled bag (open bags are tempting for pickpockets).

• It may be a good idea to keep some cash in a separate pocket on a night out, in case the worst happens and your wallet or bag is stolen.

• Openly using a mobile phone can make you a target; this item is the most commonly stolen, so tuck them away when you are walking after dark.

Choosing your route• Use roads that are well-lit, avoiding

dark alleyways and parks.

• Before leaving the house, store taxi and routefinder numbers on your mobile phone.

• Walk confidently and purposefully, looking around – most crimes are opportunistic, so don’t give anyone cause to target you.

Walking and using public transport• If you are getting home on foot, don’t

use a mobile phone – you can be too distracted to notice things happening around you.

• Walk calmly and confidently; if you’re in a crowd, keep your bag tucked under one arm, and don’t try to push in the opposite direction.

• On a bus, sit close to the driver, and ask to get off if anyone makes you feel uncomfortable.

Women travelling aloneWomen are particularly vulnerable to additional threats at night. Quiet streets, unlicensed taxi drivers and busy drinking venues can all pose threats.

• In bars or restaurants, don’t lose sight of your drink or food and don’t accept cigarettes from strangers either – they could be soaked in chemicals that inhibit your system.

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• If you catch a taxi on your own, call it directly from your phone and make sure the taxi driver has your name. Don’t jump into the first taxi that pulls up – unlicensed cabs are increasingly common.

Safety equipment

• From personal alarms to reflective clothing and numbers stored in your phone book - a little forward-thinking means you will be well equipped to deal with an emergency.

• Before you leave, check for all the essentials, and add useful numbers to your mobile phone – local taxi firms, friends, local police and hospitals.

• Personal alarms are cheaply available and give you extra moral support if you’re nervous about walking alone.

• The very best safety equipment you can take out with you after dark? A good friend to watch your back.

THINK SAFE & AVOID BECOMING A TARGET AT NIGHT

HOW TO REPORT A FAULT

Having identified a problem, you should log onto the off-campus fault reporting page which can be found on the University website at: www.warwick.ac.uk/accommodation/studentaccommodation/faults

Fill in the form detailing your name, email address, telephone number, the address of the house, a brief description of the fault that you wish to report and where in the house the fault has occurred. Choose the relevant property manager and submit the report.

The property manager will receive an email which will be checked during office hours Monday to Friday. Please note that emails will not be checked at weekends. Usually, the issue is dealt with by asking the owner to attend, although sometimes the property manager may attend or phone in order to get further information regarding the problem.

Fault trackingOnce the fault has been reported you will be allocated a log reference number with which you can track the progress of any outstanding reports that you have made.

Response timeWe will attempt to solve any problems as soon as possible, however the speed of response may well depend upon the urgency of the fault reported.

During your stay there may be instances of items developing a fault that need to be rectified. If this does happen, there is a quick and easy process of letting us know.

FAULT REPORTING

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Emergency repair – response within 24 hrsThese are repairs that require immediate attention to avoid danger to health, are a risk to safety and may cause serious damage to buildings. Examples of these would be broken windows, burst pipes and leaks that are causing damage to electrics. In the case of an emergency arising out of office hours, you should telephone University security on 024 7652 2083, who will be able to advise you of the correct procedure to follow.

Urgent repair – response within 48 hoursThese are repairs that require attention quickly. Examples of these include blocked drains, a toilet that doesn’t flush and an electric cooker that doesn’t function. This type of repair would not require an out of office hours phone call, but would be dealt with in a prompt manner.

Non-urgent repair – response within 7 working daysThese are repairs that require attention, but do not affect the general running of the property. Examples of these include a loose shelf, loose door handles and dripping taps. This type of problem is usually dealt with within 7 working days.

Electrical failureIf you have an electrical failure at your house, check first to see if it has affected other properties nearby. It may be a temporary power cut. If the failure occurred as a result of something being switched on in the house, it may be that a fuse has been tripped. In this case, check your fusebox. If the problem continues to occur, then report the fault.

GasAll gas appliances are covered by a maintenance contract and if you have a problem with any of these you should contact the company who maintains them – details will be provided when you move into the property. Out of hours calls should only be made if there is an emergency, i.e. a complete loss of heating, no hot water or a major leak. Please note that if one radiator is not working, this does not constitute an emergency.

If you smell gas:1 Turn the gas supply off at the meter

(the location can be found on your inventory).

2 Open doors and windows.

3 Do not operate lights, or any other possible form of ignition.

4 Contact the Gas Emergency helpline on 0800 111 999.

Washing machineIf you have problems when using your washing machine, any faults should be reported to MARRS on 024 7646 9680.

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be a Good NEIGHBOUR &

consider those around You

NOISE & ANTI-SOCIAL BEHAVIOUR

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LIVING WITH NEIGHBOURS

Of course, some noise is unavoidable but there are simple ways in which you can avoid disturbing others, in your house or next door.

• Keep the volume of the TV, computer, stereo etc as low as possible. Place your speakers away from your neighbour’s walls and if possible raise them off the floor or use headphones. If you can hear your music from outside your room so can everyone else. The bass beat can be particularly irritating and should be set at a lower level.

• Warn your housemates and neighbours if you are going to have friends around and provide a contact telephone number in case there is a problem.

• If you play a musical instrument, practise at reasonable times; not early in the morning or late evening/night when the noise can be more disruptive. DJ equipment is not suitable for shared accommodation.

• When you return home late at night, remember that noise in the street travels further. Avoid shouting to each other or talking on the doorstep. Close doors quietly and walk quietly around the house.

• Remember the house or flat that you live in is unlikely to have been purpose built for multiple occupations and noise will travel.

• Be considerate if you are approached about noise disturbance. It may be that you can agree to exchange phone numbers and have an arrangement that neighbours can text you if the noise is a disturbance in the future.

Living off-campus means living in a residential area. You have a responsibility to be considerate towards those you live with and the rest of your community. There is legislation which stipulates what time noise can be made and your tenancy agreement includes a clause about being a nuisance to neighbours.

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PartiesYou are responsible for who you allow into your accommodation and how they behave whilst they are your guest. We advise that parties should only be held at a weekend and they should end by midnight so as not to cause a disturbance to your neighbours. Do not advertise a party as you could find huge numbers of strangers turning up, which then becomes difficult to manage and can have serious consequences.

ProblemsPeople, with whom you share or live close by, may have very different expectations on how they wish to live, They are likely to have different lifestyles (young children, school children, be retired, work shifts, etc) or different demands from their courses. Most noise problems can be resolved by communicating effectively about how the noise is making you feel, or understanding how your noise affects others.

Remember, not only do you have the right to complain about noise, your neighbours do too. Both Coventry City Council and Warwick District Council have policies on excessive noise; please refer to their respective websites. All councils have the right to fine those found to be causing excessive noise on a regular basis. The University receives complaints about excessive noise every year and formal disciplinary proceedings are taken.

Anti-social behaviourAnti-social behaviour is a term which refers to behaviour by you or your friends/guests which adversely affects the health, safety or well-being of other people. This can include vandalism, abusive behaviour, excessive noise; the dumping of rubbish or tampering with the health and safety equipment in a house or flat, and you will be charged for repairs and damages.

Should you or your house experience anti-social behaviour, it is important that all tenants work together to deal with the problem; you may feel it necessary not only to discuss things with your property manager but also the police.

it is important therefore to give first hand information including:

• What you saw?

• Who was involved?

• When it happened

• Any witnesses?

You can also seek advice from the students’ union in regards to any behaviour which you find unacceptable.

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FRIENDS, FALLOUTS

& FEUDS

This may be the first time that you have lived off-campus. Sometimes there can be problems adapting to living with others. This can be particularly problematic during exam or revision time when emotions and tempers can be high.

Living with other students doesn't mean that you have to be the best of friends, as long as you can get on together.

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LIVING WITH OTHERS

The tips below should help resolve disputes:• Have a chat with your house mate before you get angry

or upset. If your house mate has been drinking it may be better to wait until the next day.

• Remain calm and friendly and do not threaten to retaliate, but do not be ashamed to say how upset you are and make your views clear.

• Fallouts often involve other people. You should focus on how the situation affects you and not speak on behalf of other people.

• Avoid getting into groups or making other people feel isolated. ’Ganging up on people’ can make a situation far worse.

• Vicious and angry note writing should be avoided as you may regret what was said later on.

• Stay future focused and put the past to rest. It is essential that everyone concentrates on how to improve the situation rather than focusing on who did what.

If despite the best efforts of everyone in the house, issues can not be resolved you can contact your property manager, it may be possible to arrange a house meeting or resolve the issue in some other way. However, it may be more appropriate to discuss matters with student support services at the University or The Advice Centre at the Students’ Union. A list of all contact details are listed at the back of this booklet.

If you decide to make an allegation about another person, we will ask you to put this in writing and if you do not feel able to do this, we may not be able to take any further action.

In certain circumstances tenants may be able to move to another Warwick Accommodation property.

Agreeing to differ on opinions is often the first step to achieving a more pleasant environment. It is always a good idea to discuss any difficulties and set up some house rules. Fallouts can happen for many reasons; disputes tend to start out very small but can escalate if not dealt with at an early stage.

TOPTIP

TOPTIP

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WHAT IS A COMPLAINT?

A complaint is when you are not happy with the standard of service or response you have received from Warwick Accommodation.

When is it not a complaint?When you are highlighting an issue or fault for the first time. You must give the University a reasonable amount of time to meet your concerns. The complaint then comes when you believe Warwick Accommodation has not met the standard of normal expectations. If a fault has been reported, we ask that you follow the repair guidelines found on page 16.

Who should I complain to?Initially we ask that you contact your property manager who should be familiar with your case and may be able to clear up any misunderstanding. This can be in person, by telephone, by email or in writing.

Stage one:If you are not satisfied with the reply from your property manager then you will need to fill out an online complaint form which can be found at : www.warwick.ac.uk/accommodation/contact/compproc/

We aim to resolve your complaint quickly and effectively. Your complaint will be dealt with by the senior property manager who will reply to you within 5 working days. If we need more time to investigate your complaint, we will let you know.

First review:If you are not satisfied with the reply from the senior property manager, you can request that your complaint be considered by the general manager, Warwick Accommodation. This request must be made in writing and details of the general manager will be given in our reply at stage one.

University final review:If you are still unhappy, after receiving the general manager’s response you can then appeal to the registrar.

MAKING A COMPLAINT

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Can I take my complaint any further?If you have gone through all of the stages above and you are still not satisfied, you can appeal to the Office of the Independent Adjudicator for Higher Education (OIA) providing that your complaint is eligible under its rules. You will need to send a scheme of application form to the OIA within three months of the date of the final letter from the University. Their website address is www.oiahe.org.uk

The University of Warwick is a member of the Universities UK Code of Practice for the Management of Student Housing. Once the University complaints procedure has been exhausted you may refer your complaint to UUK Code Management Committee.

Who can help? Making a complaint can feel like rather a daunting process, but there is help available. The Student’s Union, advice & welfare services are available to offer advice or representation and can be contacted by email at the following address: advice@warwicksu.com

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Director of Student Supportt: 024 7657 5570 e: studentsupport@warwick.ac.uk w: www.warwick.ac.uk/services/student-support-services

Senior Tutort: 024 7652 2761 e: seniortutor@warwick.ac.uk w: www.warwick.ac.uk/seniortutor

Securityt: 024 7652 2083 e: security@warwick.ac.uk w: www.go.warwick.ac.uk/security/

Counselling Servicet: 024 7652 3761 e: counselling@warwick.ac.uk w: www.go.warwick.ac.uk/services/tutors/counselling/student

Student Advice t: 024 7657 2824 e: advice@warwicksu.com w: www.warwicksu.com/advice

Mental Healtht: 024 7657 5570 e: mentalhealth@warwick.ac.uk w: www.go.warwick.ac.uk/mentalhealth

Student Fundingt: 024 7615 0096 e: studentfunding@warwick.ac.uk w: www.go.warwick.ac.uk/ugfunding w: www.go.warwick.ac.uk/hardshipfunds

University Hospital Coventry & Warwickshire t: 024 7696 4000

Warwick Hospitalt: 01926 495321

NHS Advice t: 111 w: www.nhs.uk

Coventry NHS Walk in Centre Stoney Stanton Rd t: 0300 200 0060

Warwick District Councilw: www.warwickdc.gov.uk

Coventry City Councilw: www.coventry.gov.uk

Health Centret: 024 7652 4888 w: www.uwhc.org.uk

Alcohol Advisoryw: www.nhs.uk/livewell/alcohol/pages/alcoholsupport.aspx

Samaritanst: 08457 909090 e: jo@samaritans.org

Warwick Volunteersw: www.warwick.ac.uk/about/community/volunteers

Please note contact details were correct at the time of publishing.

CONTACTSThe University of Warwick is committed to providing a supportive and positive environment for all members of its community. However, we recognise that there will be times in everybody’s University life when things do not go as well as you would wish. In times like

these, there is a comprehensive support and welfare structure available to help with all kinds of different problems. There may be more than one option available to you, so please use the information on our website as well as the other services available to you.

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Warwick Accommodation | Senate House | The University of Warwick | Coventry CV4 7ALT: 02476 523772 E: accommodation@warwick.ac.uk W: www.warwick.ac.uk/accommodation

Facebook: facebook.com/warwickaccommTwitter: @warwickaccommBrowzer: browzer.co.uk/warwick