Ph: 0267 602 500

Fax: 0267 665 711

Suite 1/180 Peel Street

PO Box 253

Tamworth N.S.W 2340

Your Rights

If you have any concerns, suggestions and

complaints, we would like to hear about it.

Please feel free to talk to our staff or you may

prefer to write to us.

We take your complaints very seriously and if

necessary, we will refer the matter to our

Board of Directors for consideration. If you are

not satisfied with the outcome of a complaint or in

the way your complaint was handled you can refer the

matter to the Healthcare Complaints Commission:

Health Care Complaints Commission NSW

Level 13/323 Castlereagh Street,

Sydney, NSW 2000

Locked Bag 18, Strawberry Hills, NSW 2012

Phone: 1800 043 159 (Toll Free)

Tel. (02) 9219 7444 Fax: (02) 9281 4585

Website: www.hccc.nsw.gov.au

If you would like information or to discuss anything

about TAMS Services please contact us:

Tamworth Aboriginal Medical Service

Suite 1/180 Peel Street

Tamworth NSW 2340

Tel. 02 6760 2500 Fax. 02 6766 5711

Email: reception@tams.org.au

Useful Contact Numbers

If you or someone you know needs

professional guidance and support, you may

want to consider the following services:

— Tamworth Base Hospital (TBH)

(02) 6767 7700

— Renal Unit (TBH)

(02) 6767 7700

— Cardiac Unit (TBH)

02) 6767 7700

— Diabetes Clinic (TBH)

(02) 6767 7700

— Coledale Community Centre (CCC)

(02) 6773 1498

— Healthwise (Tamworth office)

(02) 6766 1394

Transport

Transport is a courtesy service provided to TAMS

clients who do not have access to a vehicle.

Transport is limited to the Tamworth area.

24hrs notice is required for transport bookings.

Please notify our reception immediately of any transport

cancellations.

Management of Your Personal

Health Information

TAMS is committed to ensuring that the organisation complies with relevant privacy,

confidentiality and security legislation to protect our clients, staff and our organisation. As part of this, Individuals are required to understand their obligations and responsibilities including being

aware of the contents on this policy.

Access &

Support

Outreach

Chronic Disease

To improve health outcomes

for the Aboriginal community

by delivering core preventative

and public health initiatives,

including early identification

and management of

chronic disease

risk factors. Tam

wort

h A

borigin

al

Medical

Service

Your Rights

If you have any concerns, suggestions and complaints, we would like to hear about it.

Please feel free to talk to our staff or you may prefer to write to us.

We take all complaints very seriously and if

necessary, we will refer the matter to our

Board of Directors for consideration.

If you are not satisfied with the outcome of a

complaint or in the way your complaint was

handled you can refer the matter to the

Healthcare Complaints Commission:

Health Care Complaints Commission NSW

Level 13/323 Castlereagh Street,

Sydney, NSW 2000

Locked Bag 18, Strawberry Hills, NSW 2012

Phone: 1800 043 159 (Toll Free)

Tel. (02) 9219 7444 Fax: (02) 9281 4585

Website: www.hccc.nsw.gov.au

If you would like information or to discuss

anything about TAMS services please contact us:

Tamworth Aboriginal Medical Service

Suite 1/180 Peel Street

Tamworth NSW 2340

Tel. 02 6760 2500 Fax. 02 6766 5711

Like us on Facebook

Tamworth Aboriginal Medical Serice (TAMS)

. Access & Support (A&S)

The Tamworth Aboriginal Medical Service (TAMS)

provides our community with an Access & Support

(A&S) Officer.

The TAMS A&S Officer will work with our

Aboriginal Clients to facilitate their access to

available health care resources, including

mainstream and targeted services.

Sometimes you just need a little help to get started

on the pathway to a healthier you and there is where

we come in.

What do we offer

— General support and information

— Referrals to support services

— Education and prevention on risk

factors with Chronic Disease

— Assistance with booking

appointments

You may see the A&S Officer

out and about in the community

— Community health events i.e. Close The Gap

— Community groups

— Community activities/ programs

— School education sessions

— Fitness & Education programs

— Networking other other support services

— Assisting with Client transports — Client Home visits

A&S Hours

A&S Officer is available between the hours of

9 am – 4 pm

Monday to Friday.

TAMS is open 9am– 5pm Monday to Friday

The service is closed Saturday, Sunday and Public

Holidays.

List of TAMS Services

·

— Doctors

— Nurses

— Aboriginal Health Workers / Practitioners

— Social, Emotional Wellbeing (SEWB)

- Aboriginal Mental Health Worker

- Aboriginal Mental Health Support

- Social Worker

— Alcohol, Tobacco & Other Drugs (ATOD)

- ATOD Workers

- Counsellor

TAMS Visiting Specialists

— Antenatal, Mum’s & Bub’s Clinic

— Audiometry (ears/ hearing)

— Cardiologist (heart)

— Dietician (diet/ food)

— Diabetes Educator

— Ear, Nose and Throat Services (ENT)

— Exercise Physiologist

— General Specialist

— Liver Clinic

— Nephrologist (kidneys)

— Optometry (eyes)

— Paediatrician (Children)

— Podiatrist (feet)

— Psychologist (mental health)

— Speech pathology

— General Specialist

How to see one of the

Specialists at TAMS

You will need a referral letter from one of our

TAMS doctors to book an appointment with a

specialist provided at TAMS.

You can make an appointment with a TAMS

doctor by phoning our friendly Reception staff on

02 6760 2500.

List of Chronic Diseases

— Cancer

( Lung, breast, bowel, mouth,skin, bone etc)

— Diabetes

( Type 1 & 2)

— Asthma

— Cardiovascular Disease

(Stroke, Heart disease, Heart failure)

— Hypertension

( High Blood Pressure)

— Kidney Disease

(Kindey Failure, Renal)

— Musculoskeletal Disease

(Arthritis, Chronic pain)

— Chronic Obstructive Pulmonary Disease

(Lung disease, chronic bronchitis & emphysema)

A&S focus on Chronic

Disease’s Risk Factors &

Management

— Aboriginsl Health Checks bookings

— Reminders and recalls for chronic disease

appointment and reviews

— Smoking Cessation/ Assessments referrals

— Encouraging and promoting regular

check ups and screening

— Delivering education

— Supporting with TAMS Management plans

and Team care Arrangeements

Appointments

To make an appointment with the A&S Officer-

You need a TAMS doctor to complete a referral

form to TAMS A&S. The A&S Officer will contact

you to arrange an appointment once your referral is

received.

Clients must be registered with TAMS. It is

Important that you call to cancel an appointment

if you are unable to keep it.