Your group topic [SELECT ONE: Usability Analysis of miamidade.gov/ Analysis of Service Delivery]

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Summary Findings/ Recommendations– Finding 1– Finding 2– Finding 3– Finding 4, etc.

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Underperforming Services

• Most have not been able to close their cases after March

• For some departments the employee turnover rate could be a factor

• In the case of the rebate program, the nature of the program itself may contribute to the small percentage of cases closed

Closed Requests

0%

20%

40%

60%

80%

100%

120%

Months

Perc

enta

ge

Spay or Neuter

General warningfollowup (AnimalServices)

Solid Waste ServiceRequest

HET RebateProgram - WASD

HET RebateProgram - WASD

Number of Requests

0

100

200

300400

500

600700

800900

Janu

ary

Febr

uary

Mar

ch

Apr

il

May

June

July

Aug

ust

Months

Calls Received

Spay or Neuter

General warningfollowup (AnimalServices)Solid Waste ServiceRequest

HET Rebate Program -WASD

25%

8%

0% 0% 0% 0% 0% 0%0%

5%

10%

15%

20%

25%

30%

Jan Feb March April May June July August

Month

Com

plet

ion

Rat

e

Low completion rate of Street Lights

Closed Requests

There are at least 6 underperforming services.