YOUR ESSENTIAL CLIENT ENGAGEMENTSOLUTIONThe most robust veterinary management tool available.

Why ePET?

PVEPET.COM

ePET connects to your practice management software to free up staff time by providing

automated client communications at all the right times. Additional ePET services and our host

of Practice Tools help you reach your practice goals with existing client retention and loyalty,

gaining new clients, treatment compliance and much more!

877.422.8838

ePET integrates with the greatest number of veterinary practice management software

programs to deliver the most comprehensive client engagement solution available.

Your Practice Management Software

CUSTOM TEXT MESSAGINGText your clients directly from your computer.

Improve your clients’ experience and loyalty and stop playing phone tag. Send quick and easy text messages to let clients know when their pet is out of surgery, to provide updates, or let them know when it’s time for pickup!

REMINDERSFree up staff time by automating your daily appointment reminders and weekly or monthly health service reminders while personalizing the client experience.

Health Service Reminders

Email, text or both. Sent twice up to 30 days prior to upcoming health service due dates and again at 30, 60 and 90 days overdue.

Appointment Reminders

Email, text or both. Sent prior to upcoming appointments, based on your custom schedule and can be customized based on the patient’s appointment type.

Dosage Alerts

Set dosage alerts for medication you’ve prescribed for your patients. Alerts can be sent via email or text, or both.

PVEPET.COM 877.422.8838

SURVEYSImprove client satisfaction and increase referrals.

Invite your customers to give you feedback about their recent visit with automated, customizable surveys.

E-NEWSLETTERSKeep in touch with customizable e-newsletters.

Newsletters are sent via email and are a timely, cost-eff ective, effi cient method of communication to stay in touch with your clients. Create your own newsletters or select from our prewritten templates which can be used as-is or customized. Open rate metrics are available to track effi cacy.

Included Features

REMINDER POSTCARDSThe basic and best veterinary marketing tool.Reminders are an absolute essential to your practice and your bottom line. Using automated reminders, ePET makes it easy to bring clients back through your doors. You choose the reminder schedule and can create a custom message or choose one from our library of postcards.

Reminder postcards are 4" x 6" and branded to your practice. We print them, stamp them and mail them for you daily.

Included Features

CLIENT EDUCATION PORTAL, SOFTWARE, AND DVDEducate with articles and short videos.

We are integrated with LifeLearn ClientEd Online client education articles, which are always updated with the latest medical information and can be easily fi ltered by species, searched and printed.

ePET’s interactive animal illustrations can help you and your clients explore body systems and teach them how diff erent areas of anatomy can aff ect their pet’s health.

Our client education videos are high defi nition, professionally narrated, fully reviewed by our veterinary team and run four to six minutes, with more than 60 topics. And with DIA Reception, you can educate clients about common health topics while they wait. This complimentary software can be run on a PC or DVD player.

BIRTHDAY E-CARDSA personal touch that lets clients know you care about their pet. Choose from a wide variety of static or animated e-cards.

SOCIAL MEDIA POST LIBRARYWe have hundreds of educational, veterinarian-authored social media posts that you can use on your social feeds to provide your followers with trusted pet health information.

PVEPET.COM 877.422.8838

CLIENT COMMUNICATIONS DASHBOARDView metrics for all of your client communications and check on client subscribe and unsubscribe statistics. You can also review your enabled communication types at a glance.

Included Features Included FeaturesIncluded Features

COUPON BUILDERDrive traffi c to your practice, your website or even your social media pages.

ePET’s coupon builder lets you create custom coupons or promotions that can be added to any or all of your ePET client communication emails.

Free nail trimming with purchase of any bath treatment!

PRACTICE WEBSITE DESIGN A website involves much more than just quality design.

Your site’s load speed, mobile performance, unique and relevant content, search engine optimization considerations, and clear calls to action all factor into the eff ectiveness of your site. Regardless of your practice size or location, we’ve got you covered.

ePET Websites provide an engaging and eff ective website for your practice in addition to other digital marketing services to attract new clients and drive more tails through your door. Google makes more than 1,200 changes to its search algorithm each year. We’re on top of it, so new clients can fi nd you – easily.

TEXT ON DEMAND PLUSDeveloped for ePET, Text On Demand Plus allows you to go beyond the basic.

Allows you to provide your clients comprehensive and consultative messages including recordings of your voice and computer screen along with attachments such as lab results or other medical records. You can also easily send out mass text messages to your clients – for monthly “give your pet’s preventative” reminders, for example. Stop playing phone tag and leaving voicemails and improve your clients’ experience with these convenient and impactful text messages from your computer. So your clients get plenty of context along with your message. You can also text groups, so it’s easier to communicate clearly and fully with clients, specialists and hospitals. And all texts come directly from your computer, keeping your cell phone number private and saving you time.

PVEPET.COM 877.422.8838

ePET Additional Services ePET Additional Services

SURVEYS PLUSIncrease client satisfaction and collect testimonials for your practice with automated surveys following patient visits.

Our customizable surveys can have unlimited questions and you can set the timing of when these emails will be sent to clients after their appointment. All of your clients’ feedback, comments and suggestions are emailed to you and allow you to add client testimonials directly to your practice’s website.

REPUTATION BUILDERDrives positive online reviews.

ePET’s Reputation Builder provides customizable surveys that target clients based on their appointment type to obtain and help you leverage client feedback to improve their experience, satisfaction, and loyalty. Our smart surveys automatically encourage satisfi ed clients to post positive reviews online but alert your practice of any negative survey responses so you can take action right away.

877.422.8838

ONLY EPET COMES WITH UNMATCHED TRAINING AND SUPPORT.

Patterson’s implementation specialists help you with setup and training, and our local technology

specialists provide on-site training and conduct regular check-ins, ensuring you have the latest ePET

features. And, our state-of-the-art Patterson Technology Center is the home of our unparalleled

support team. Their number one goal? To solve issues on the first call.

Additional Practice Tools

PVEPET.COM

VETSOURCE – ONLINE PHARMACY AND HOME DELIVERYShip your patients’ prescriptions.

Vetsource lets your clients have their pet’s prescription medicines and prescribed diets shipped right to their door. This is a great feature for clients who live in more than one location or those with transportation limitations. Plus, they’re getting their pet’s medicine from the person they trust: you.

DIA – CLOUD-BASED CLIENT EDUCATIONNo more scrambling for books or sketching out conditions or procedures on a piece of paper.

Help your clients understand and accept your professional recommendations like never before with Diagnostic Imaging Atlas (DIA). With thousands of anatomical illustrations, animations, clinical images, radiographs, handouts and other diagnostic images, DIA can help you cover a myriad of conditions with your clients and because it’s cloud-based you’ll have outstanding client education wherever you practice.

MARKET HOUND – HANDS-OFF MARKETINGMarketing that takes less time? Sniff no further.

Like a bloodhound, you set Market Hound on a marketing path once, and you’re done. For the lifetime of your patient, Market Hound knows to reach out to your client at key dates in their pet’s development. Because Market Hound is fully educated about each breed, so are your clients.

Turn on the campaign you’d like to run, then do no more. By simply turning on a campaign, you’ve set in motion a lifetime of breed-specific care reminders, including 60 texts and 30 emails – 90 automated touchpoints from age 3 months to 15 years.

VET2PET – PRACTICE-BRANDED APP AND LOYALTY PROGRAMA fully customizable app for your practice.

With Vet2Pet, you can easily have your own app, custom branded to your practice. This app helps you stay in touch with clients and reward your best clients for their loyalty. Practices have increased revenue by more than 75% simply by rewarding loyal clients.

Your clients can request appointments on the app and request prescription refills by simply snapping a photo and sending it to you. You can even send push notifications to your clients with news or specials in your practice or updates on their pet.

Training and Support

CONTACT YOUR PATTERSON REPRESENTATIVE, VISIT PVEPET.COM OR CALL 877.422.8838 TO ENROLL TODAY.

19PV

022

9 (1

/19

)