Laith Adel

Your Digital Project, Program and

Portfolio Management Office

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“The role of the PMO will change as

artificial intelligence and digital

transformation take hold”

Brian WeissThe Project Management Institute

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THE PMO MANDATES

1. DO PROJECTS RIGHT

2. DO THE RIGHT PROJECTS

VISIBILITY on accurate, real-time projects and programs information and status

Insights on DEMAND versus resources’ available capacity

CONSISTENCY in the way projects are delivered

Set up STRATEGIC pillars and objectives

Assess the ALIGNMENT of projects to strategic objectives

PRIORITISE projects, so the right projects are selected

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Process

Best practice framework & process

People

Program managersProject managers

Technology

Project & program management tools

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TECHNOLOGY CHALLENGE: SCATTERED DATA

Forecast

Assets’ Details

Accounts

Concepts

Servicerequests

Work Orders

Supportcase

Risks

Meetings

Documents

Calendar

Email

Tasks

Message

People

Storage

Change

Skills

Talent

Issues

Contractors

Projects

Maintenance

Comms

Programs

Device Data

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TRADITIONAL SOLUTION

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(Project Portfolio Management)

PPM

INTRODUCE

REPLACE

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PROBLEM

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MANAGING

REPORTING

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HOW DOES ADDRESS THIS CHALLANGE?

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INTRODUCE REPLACE(IF APPROPRIATE)

INTEGRATE(EVERYTHING ALL THE TIME)

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Project Managers work the way they

want, organisations get the visibility

they need.

StopShop

1Sourceof Truth

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WHAT IS ?

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MICROSOFT 365 CLOUD

READY-TO-GOPACKAGE

OPTIMISATION AND MANAGEMENT SERVICES

All combined into a single and fixed monthly fee, with no upfront cost, nor long term commitment

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MICROSOFT 365 CLOUD

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PowerApps | Power BI | Power Automate

Teams | Planner | To-Do | Outlook | Excel

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MICROSOFT 365 CLOUD

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SAP

Oracle

Jira

Civica

TechnologyOne

Tableau

Ellipse

…….

SharePoint

Project

Planner

Teams

To Do

Azure Boards

……

NONMICROSOFT

COMMON DATA SERVICE

reports & dashboards

Power BI

workflows

Power Automateapplications

Power Apps

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READY-TO-GO PACKAGE

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Ready-to-go, fully configurable Power Platform (or alternatively SharePoint) package.

It is available in three versions - Lite, Standard and Enterprise.

It consists of the following components:

APPS

WORKFLOWS

REPORTS

Resource Management Cost Management Contract Management 17 more…*

Large Medium Small *

Project Status Portfolio Status Resource Heatmap Financial Tracking 76 more…*

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BEST PRACTICE FRAMEWORK - WATERFALL

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Tier 1

Tier 2

Tier 3

ConceptBrief

ConceptBrief

ConceptBrief

Large or Complex

Medium or Mid-complexity

Small or simple

Business Case

Project Brief

Business Case PMP

Project Charter

Project Charter PSR (Weekly)

PSR (Weekly)

PSR (Fortnightly) Project Closure Report

Project Closure Report

Project Closure Report

Prio

ritisation

& O

ptim

isation

Be

ne

fits M

easu

rem

en

t & R

ep

ortin

g

Feedback to Selection

CONCEPT INITIATE PLAN DELIVER CLOSE

PIPELINE INITIATIVES PROJECTS BENEFITS1 2 3 4

54 Dashboards 26 Reports

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BEST PRACTICE FRAMEWORK - HYBRID

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IDEA

Business Case

ConceptBrief

Enhancement

ProjectBrief

ProjectPlan

ProductBacklog

UserStories

Roadmap

Integration/ Regression Testing

End UserTraining

User Acceptance Testing

(Product Owner to sign-off)

Deployment

Feedback to Selection

INITIATE1 PLAN ANALYSE SPRINT CYCLES TEST DEPLOY2 3 4 5

Pro

gram P

rioritisatio

n&

Op

timisatio

n

Be

ne

fits Me

asure

me

nt &

Tracking

47 Dashboards 18 Reports

DESIGN BUILD

TESTACCEPT

DESIGN BUILD

TESTACCEPT

DESIGN BUILD

TESTACCEPT

Sprints Include:

Number of Sprints are Determined Through Project Planning.

Configuration Development

Technical and Functional Testing

User Story Acceptance

WATERFALL METHODOLOGY

AGILEMETHODOLOGY

WATERFALLMETHODOLOGY

1 2 3

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MANAGEMENT SERVICES

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Monitoring

Configurations

Support

Training

Administration

Change Management

Systematic and on-going monitoring and review of the customer’s pmo365™ service. Regular, on-going measures and activities to monitor service performance, data completeness, user buy-in and adoption, and on-going use. It will identify training needs, application issues and process bottlenecks.

This service covers the on-going enhancements to the client’s pmo365™ platform, to ensure that it is fully adopted by all users. Enhancements also covers the introduction of new features and functions as released by the component vendor(s) - e.g. Microsoft - and incorporates best-practice and lessons-learned from other PMOs and industry standards.

Support is for end-users and for filtering incoming Help Desk calls. It provides basic support and troubleshooting, break/fix instructions, ticket routing and escalation to Level 2 support. Level 1 technicians gather and analyse information on user issues and determine the best way to resolve them. Level 1 Support may also provide support for identified Level 2 issues.

This service provides users with the skills and knowledge required to use pmo365™ in an efficient and effective way. The service provides training and learning materials, and methods to suit different user types and provide different learning experiences.

Administration services cover the upkeep, configuration and reliable operation of the client’s pmo365™ platform. It ensures that the up-time, performance, resources, and security of the platform meet the needs of users and stakeholders.

This service guides pmo365™ clients to prepare, equip and support individuals to successfully adopt pmo365™ in order to drive organisational success in realising its outcomes and benefits. It reduces the risk that pmo365™ will be rejected by the enterprise

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CONTINUAL CONFIGURATIONS - DevOps

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MONITORING

CHANGES

NEW

ADDITIONS

Configuration

Training

Support

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MANAGEMENT SERVICES

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ACTION ACTION ACTION ACTION

STAKEHOLDERS

ROLES

PROFILES

NEEDS

CHALLENGES

PROCESS

TOOLS

ARTEFACTS

COMMUNICATIONS

TRAINING

MONITORING

SUPPORT

SURVEYS

REPORTS / DATA INTEGRITY

ENHANCEMENTS

Emails Meetings Intranet

In-person training

Training videos Monthly clinics

User manuals FAQs

Usage Data Integration

Helpdesk Break / Fix

End users Execs

PMO / Admins

Accurate Real-time

Automated

Reports Workflows

Forms

OUTCOME OUTCOME

OUTCOME OUTCOMEExecutives

Portfolio and Program

Managers

Department Manager

Project Managers

Team Leads & Team Members

PMO and Administrators

Understand the change to the user

experience and

expectations

Change analysis

A change roadmap with change

cycles

Update the

Communication Plan

Build capabilities and

competencies

Understand and manage

the change

Assurance to the end-user that

adequate and timely support is

available for success

Visibility of tool adoptions

The ability to identify and

address tool and

process issues

Asses readiness for the

next change cycle

IDENTIFY INTRODUCE MEASURE

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WHAT ARE FUNCTIONS

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Demand & Resource

Management

Projects Documents &

Artefacts Management

Benefits Realisation

Tracking

Risk & Issues

Management

Strategy Execution

Tracking

People Impact &

Change Management

Timesheet & Actual

Effort Tracking

Cost & Financial

Management

Project Team

Collaboration &

Correspondence

Management

Pipeline

Prioritisation &

Portfolio Optimisation

Project Governance &

Approval Automation

Schedule & Time

Management

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12,000+Users

2008Est.

3Countries

239Customers

92%Customer Satisfaction

30+Case Studies

54Active Clients

Project Program

Management

First dedicated Gold

PPM Partner in Australia

Sydney

Melbourne

Canberra

Brisbane

Perth

Hobart

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