Your Comcast Business Welcome Guide - secure.xfinity.com · automatically optimize to pick up the...

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Your Comcast Business Welcome Guide For more welcome information, visit business.comcast.com/welcome.

Transcript of Your Comcast Business Welcome Guide - secure.xfinity.com · automatically optimize to pick up the...

Your Comcast Business

Welcome Guide

For more welcome information, visit business.comcast.com/welcome.

Transform the way you do business

We’re built for business, and we’re focused on helping you be productive. We created this Welcome Guide to help you get up and running with our products and services — quickly and easily.

Thank you again for choosing Comcast Business. We aim to do everything we can to exceed your expectations every day.

Welcome to Comcast Business.

Register for My Account Control and convenience at your fingertipsGet started at business.comcast.com/myaccount

Record your account details for easy access

Account Number: (found in your welcome email or on the work order you received

from the technician)

My Account Sign-In

Email Address:

Password:

Wireless Network Information

Wireless Network Name:

Wireless Network Password:

You can edit your network name and password in My Account.

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My Account

Get the most out of your Comcast Business services with My Account. Easily manage your services from any device, in the office or on-the-go.

Take advantage of these powerful account management tools:

• Make bill payments and customize billing options like Auto Pay and EcoBill®

• Sign up for text alerts for billing and appointment reminders as well as outage resolution notifications

• Customize product features

• Access Comcast Business Cloud Solutions, a suite of cloud apps to boost business productivity

• Check your connection status

• Manage WiFi settings and locate Xfinity hotspots

• Troubleshoot technical issues

• Chat with a live agent Monday – Friday, 8am-5pm ET

Ready to take control of your account details, features and services?

Register now at business.comcast.com/myaccount.

Manage your account from the palm of your hand with the Comcast Business App—an innovative all-in-one tool designed with your business in mind.

Download it from Google Play or the Apple Store.

In order to use the Comcast Business App, you must first register for My Account. Once registered, use your My Account credentials to sign in to the mobile app.

Please note: My Account and Comcast Business App features will vary depending on your ordered services.

The Comcast Business App

3Visit business.comcast.com/welcome

or call 800-391-3000 to get support 24/7/365

Get Help

Get Help

Internet

300 Mbps/25 Mbps

Business Internet

Service: Connected

16/16 Email Boxes Remaining

Manage Internet

Manage Email

Manage Websites

Troubleshoot

Get Help

Get Help

Phone

4 Phone lines

Business Phone

Service: Connected

Add Additional Lines

Manage Phone

Get Help

MyApps

Business-grade apps

Cloud Solutions

Go To Cloud Solutions

Add TV

Learn more

TV

4 Phone lines

Business Phone

Comcast Business TV is an

easy and a ordable way to

stay connected to important

news and information.

+$3.24View Bill Details

0E79C4

Manage Auto Pay

Auto Pay is ON EcoBill is On

Get help understanding your bill

You have a credit on your account

Billing

Pay earlyHi Krista

Krista’s, LLC1701 Main Street

Manage Account Manage Services

Shop Support My Account 43My Account

XFINITY ENTERPRISESMALL BUSINESS

Shop My Account

BILLING ACCOUNT INTERNET EMAIL

PHONE

TV

WEBSITES

CLOUD SOLUTIONS

USERS

Pay bill

View bill details

Manage bill preferences

View account details View account details Manage email accounts

Mange distribution lists

DNS records

Download Outlook

Add Phone

Add TV

Manage domains

Upgrade web hosting

Manage websites

Cloud Solutions Marketplace

View/edit users

Add users

Support

©2017 Comcast Corporation Contact Us About Comcast Privacy Statement Visitor Agreement Terms & Conditions Feedback

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Service StatusLast checked: 12:34p

Internet Phone TV

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HELPFUL MY ACCOUNT REGISTRATION TIPS• Your account number can be found in your welcome email and on the

work order you received from your installation technician. You may want to keep these handy for future reference.

• Your service address ZIP code or the phone number listed on your account is needed to complete registration.

• A valid email address is required to create your sign-in credentials.

• Passwords must be 8 to 16 characters and contain at least one uppercase letter and one number.

Visit business.comcast.com/welcome or call 800-391-3000 to get support 24/7/365 4

Business Voice customers will need to enter their security PIN to view billing information and manage Voice features on My Account. If you are signing in to My Account from your Comcast Business Internet connection the day after install, you will be automatically authenticated and will not need to enter your security PIN. Once My Account is activated, you can view your security PIN so that you have it for when you call in for billing questions or changes to your account. You can also change it in My Account.

NOTE: Comcast will send your initial security PIN to the email address you provided while placing your order. If you did not provide an email address, or you changed your email address after placing your order, you will receive your initial security PIN by regular mail (USPS) within the first 14 days of service.

Register for My Account business.comcast.com/myaccount

Find Fast Access to Answers Online business.comcast.com/help

View Comcast Business News & Events cbcommunity.comcast.com

View Comcast Business Customer General Terms and Conditions, AUP and Privacy Policy business.comcast.com/terms-conditions-smb

Access online help

Your security PIN

Comcast Business Internet & WiFi customers

Wireless Network Key

Wireless Network Names (SSIDs)

NOTE: The default Network Names (SSIDs) and Network Key (password) are unique to your Wireless Network. We recommend changing the Network Key (password). If you asked your installation technician to change the default password, please use the new password.

CONNECT TO YOUR PRIVATE WIRELESS NETWORK

1 The two Network Names (SSIDs) and the one Network Key (password) can be found on the side or bottom of your modem/router.

2 Choose one of the networks from your wireless device and enter the case-sensitive password.

FIND YOUR COMCAST BUSINESS WIRELESS NETWORK INFO (WIFI)1 Go to the WiFi Settings on your device and activate WiFi.

2 Select the 2.4 GHz or the 5 GHz Network Name (SSID) on your device. Under the settings, select your business’s network. If your device supports both 2.4 and 5 GHz, you will be able to see both networks and should go through the authentication process for each network (both the 2.4 & 5 GHz networks). After you connect for the first time, your device will automatically optimize to pick up the faster network available to you.

3 When prompted, enter your case-sensitive Network Key (password). Click the confirmation button. It usually says Join, Connect, or OK.

4 When your device is connected, you will see a check mark (or other indication) next to the Network Name (SSID) you selected.

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GET STARTED WITH WIFI PRO

Customers with Comcast Business Internet and WiFi Pro service: WiFi Pro makes it easy for your customers to connect to free WiFi and for you to connect with your customers by turning your Wifi into a powerful marketing and branding tool. If you have purchased WiFi Pro, get started by visiting comcastwifipro.com. Sign in using your Comcast Business My Account credentials and follow steps below to setup your features.

1 Adding a new networkOnce you’ve signed in, select the + button to add a new network. You can also edit one of the existing networks by tapping on its name and selecting Edit.

2 Setting your passwordAdd or change the WiFi Network name to your liking. If it’s a private network, make sure to set a strong password.

We recommend you use at least 12 characters for your password — an easy-to-remember phrase is an ideal choice. Record your new network name and password in a safe place.

XFINITY HOTSPOTYour Wireless Network can be used as a Public WiFi hotspot for your customers and patrons. It has the SSID “xfinity.” As a Comcast Business Internet customer, you also have access to millions of Xfinity WiFi hotspots nationwide, all by using your My Account credentials. If you have not already done so, you can register for My Account and set up your sign-in email and password at business.comcast.com/myaccount.

Connect to an Xfinity Hotspot:1 Select the “xfinity” Network Name (SSID) from the available networks

on your wireless device.

2 Open a browser window. On some systems, a browser screen will appear automatically.

3 Follow the on-screen prompts to sign in with your My Account credentials.

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3 Using advanced featuresSelect the Advanced tab to enable advanced settings for your WiFi network. Options like Guest Access Portal and Guest Bandwidth Limit are only available if you selected Guest in Step #2. Once complete, select Save.

4 Design a splash pageFor Guest Networks, click the Design Splash Page link to create and customize your very own splash page, the first thing your guests or customers will see when trying to access your network.

Choose from the following features:

Page Layout: Select each distinct image and text field to reveal the customizable settings icon. Select each icon to configure your content through easy-to-use interactive tools.

Social Network Integration: Select the Plug-Ins icon in the upper right section of your screen. Enable Social Media and configure your social network preferences.

5 Turn on your new WiFi networkWhen you’re finished editing your desired settings, select Save and you’ll return to the main screen. Switch your new network to ON to activate it on your WiFi access points. In a few minutes, your network will be live and ready to use.

DID YOU KNOW? If you have Static IP, My Account allows you to view your Static IP information. Register at business.comcast.com/myaccount.

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Make outbound calls from the app with your

business phone number.

Receive business calls on your mobile phone.

Read, listen to or share your business voicemail.

Import and organize contacts for easy dialing.

Seamlessly move calls between phones and people.

Easily access your business call history.

TO SET UP YOUR VOICEMAILEach Comcast Business phone line can have its own voicemail. Each user will need to set up a password and personalized greeting to access voicemail. Initial set up of the password and personalized greeting needs to be done directly on each telephone number. In order to use the Comcast Business app, you must first register for My Account.

FIRST-TIME VOICEMAIL ACTIVATION1 Dial *99 from your office telephone.2 Enter the default password (last four digits of your telephone number).3 Follow the audio tutorial to create a new password and record your

customized greeting.

To access your voicemail after initial setup: dial your telephone number and press # when you hear your personal greeting. When prompted, enter your password.

MANAGE YOUR FEATURES — ANYTIME, ANYWHEREVoice features, such as voicemail and call forwarding can be managed through My Account and the Comcast Business App. Register now at business.comcast.com/myaccount. Once registered, use your My Account credentials to sign in to the Comcast Business App.

Comcast Business Voice

Voice features in the Comcast Business App are available to Business Voice Mobility, Business VoiceEdge Select and Business VoiceEdge™ customers.

9Visit business.comcast.com/welcome

or call 800-391-3000 to get support 24/7/365

CALL FEATURES Easily manage your features directly from your phone using the Feature Access Codes listed below and in My Account.

FEATURE ACCESS CODESFeature Access Codes enable you to activate or deactivate features by dialing star ( ) codes on your phone. Additional feature codes are available at business.comcast.com/help.

Feature To Activate To Deactivate

Call Forwarding 72 73

Call Forwarding Non Reachable 58 59

Call Forwarding Busy 90 91

Call Forwarding No Answer 92 93

Call Hold 52 n/a

Call Waiting Automatically activated 70 per call

Speed Dial 8 74 n/a

Caller ID Blocking Per Call 67 n/a

Caller ID Unblocking Per Call n/a 82

Call Trace 57 n/a

Visit business.comcast.com/welcome or call 800-391-3000 to get support 24/7/365 10

HUNT GROUPSIf an incoming call reaches a busy line, the call is automatically routed to the next open line. “Hunting” not only keeps your calls flowing at their most efficient levels, but enables you to capture a call that might otherwise go unanswered. If no one is available, your Hunt Group forwards the call to the voicemail of the original line.

Incoming call

User 1 User 2 User 3 User 4

Incoming call

User 1 User 2 User 3 User 4

Incoming call

User 1 User 2 User 3 User 4

Hunt Group 1 — Sales Department

Incoming call

User 5 User 6 User 7 User 8

Hunt Group 2 — Technical Support Department

CHANNEL LINEUPView your channel lineup in My Account. Register or sign in at business.comcast.com/myaccount and select Business TV under Services.

DOWNLOAD XFINITY STREAMComcast Business customers with a Private TV* plan can now use the Xfinity Stream app to watch live TV on any device—mobile, tablet or workstation while at your business. Xfinity Stream is included at no additional cost with your Comcast Business account. Requires a Comcast Business Internet subscription.

Visit xfinity.com/tv to download the app and start streaming.

* ��Private�TV�plans�include�use�in�office/lobbies,�waiting�rooms,�auto�services,�break rooms,�day�care�centers�and�medical�offices.�Xfinity�Stream�for�Business�is�available�on�up�to�five�simultaneous�video�streams�per�account.

BUSINESS TV PACKAGE OPTIONSWe offer a variety of packages to support your Business TV needs. Please call 800-391-3000 to discuss additional package options.

Comcast Business TV

© 2018 Comcast. All rights reserved. CB SMB QSG 10.18

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Comcast Business Cloud Solutions & Office 365®

Comcast Business Cloud Solutions is an online marketplace of cloud-based applications that are built for business.

Our cloud specialists curate and manage the marketplace, selecting applications to help your business. They range from online backup and security to electronic signature and collaboration tools. Best of all, you’ll get free customer support on these applications by accessing them from Comcast Business.

Comcast Business Cloud Solutions now offers Microsoft Office 365. For Comcast Business Internet customers, Office 365 delivers data security, cloud storage and Outlook e-mail plus the latest versions of Word, Excel and PowerPoint. Plus, they’re accessible from anywhere and on any device so you can work more efficiently. Your projects can be automatically backed up to the cloud with built-in collaboration tools, allowing for real-time sharing.

In addition to Office 365, Comcast Business Cloud Solutions offers these software applications:

• Docusign (Electronic Signature)

• Carbonite (Online Backup)

• F-Secure (Security)