You Have Your Survey Data, Now What?
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Transcript of You Have Your Survey Data, Now What?
You Have Your Survey Data, Now What?
A fewassumptions
Analyze the data
Company Level Analysis
Slicing & Dice Your DataBy revenue bands
By tenureBy CS Manager
By product
By geographyBy vertical
By opportunity
Closing the Loop
1 • Triage
2 • Satisfied, unenthused
3 • Advocates
4 • Non responders
Share acrosscompany
Improve Your Business
Add product features
Strengthen onboarding
Enhance communication
Improve support
New community, self-help
Expand training resources
Performance reviews
Storytelling
Rewards & recognition
Lead by example
Consistent communication
Strengthen Your Culture
Key Takeaways for Success
Interpret Feedback Share Insights
Take ActionFocus on Culture
Find Us:
www.SatrixSolutions.com
satrix-solutions-llc.
@satrixsolutions
Evan Klein, Founder
Let’s Hear Your Questions