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You can make health services healthier Health Care Consumers’ Association of the ACT Inc.
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Transcript of You can make health services healthier Health Care Consumers’ Association of the ACT Inc.
You can make health services healthier
Consumers as Part of the Solution
“It is only by working in partnership with consumers and listening to and learning from their feedback, that it is possible for health services to truly appreciate what constitutes quality, safe health care”
From Listening and Learning Feedback Standards,
ACT Health 2004
You can make health services healthier
HCCA
Community organisation: voice for consumers 30 years
Consumer access to equitable, effective and appropriate health services
Encourage consumers to be involved in all aspects /all levels
Process to ensure broad view and accountability
You can make health services healthier
How does Health Care Consumers’ Association work?
Working with health services to achieve services that are responsive, respectful, accessible and affordable to all
Encouraging direct consumer involvement in health decision making
Lobbying and advocating on behalf of ACT health care consumers
You can make health services healthier
What does Health Care Consumers’ Association do?
HCCA nominates health care consumers for health committees to participate in policy, planning and health decisions that affect health programs
HCCA provides training and support for health care consumer representatives
You can make health services healthier
Why Consumer participation?
o It improves health care services for communities
o Active consumer participation in decision-making in individual care improves health outcomes
o It makes services more responsive to the needs of consumers - patient centred care
You can make health services healthier
Consumer Participation Means
Changing the way we deliver and the way we receive health services.
Active involvement of
consumers at all levels; Development Implementation Evaluation
You can make health services healthier
Principles for involving consumers
Early as possible Budget for consumer
participation (training, out-of-pocket expenses)
Keep consumers in the loop Effective consumer participation
means change
You can make health services healthier
Strategies for Consumer Organisations
Build opportunities to work with health care organisations
Support and train consumers to participate in service planning
Create opportunities for consumer representatives to tap into community views
You can make health services healthier
Be an Active Health Care Consumer
Check Your Medicines Guide to Health Care Quality:
How to Know It When You See It Questions to ask your health
professional Navigating the Health Care
System
You can make health services healthier
http://goodmedicalpractice.org.au/
Guide to Health Care Quality: How to Know It When You See It
You can make health services healthier
Having Surgery? What You Need to Know
Questions to ask your doctor and surgeon to help you and your family understand more about your surgery.
You can make health services healthier
Finding Information and Support
Next Steps After Your Diagnosis Navigating the Health Care
System Self Help Groups (SHOUT) www.healthinsite.gov.au
You can make health services healthier
Want to know more ?
Health Care Consumers’ Association ACT
Office at Pearce Community Centre Phone (local) 62901660 Email [email protected] Resources on www.hcca.org.au