YOU are LEADERS of the change process

Are you feeling the heat of Are you feeling the heat of communicating the vision of change?communicating the vision of change?

Have you sensed some anxiety, Have you sensed some anxiety, resentfulness and resistance from resentfulness and resistance from staff?staff?

Are you wondering why you signed Are you wondering why you signed yourself up for this???yourself up for this???

Have you asked yourself… “why are we Have you asked yourself… “why are we doing this quality stuff again???”doing this quality stuff again???”

Then this presentation Then this presentation is for YOU!is for YOU!

Quality LiaisonsDefinition; (NOUN)Definition; (NOUN) Leaders assisting in Leaders assisting in setting and setting and communicating direction communicating direction at the school level-- role at the school level-- role models for quality and models for quality and continuous improvement continuous improvement within their own within their own classroomsclassrooms

Today’s PurposeTo Review:To Review:

Why we are here…Why we are here…What we are trying to do…What we are trying to do…Why we are trying to do it…Why we are trying to do it…How we will do it…How we will do it…(How we will laugh/have (How we will laugh/have fun while doing it fun while doing it ) )

What’s Your What’s Your Definition of Definition of

Quality?Quality?Every organization Every organization

needs to understand needs to understand what quality is and what quality is and what it isn’t. If we what it isn’t. If we can’t define it, we can’t define it, we can’t accomplish can’t accomplish

it!!!it!!!

The Big Question???

-Why Quality and Continuous

Improvement?

Why Quality and Continuous

Improvement?Answer: The Answer: The World Has World Has ChangedChanged

The World is FlatNumbers GapNumbers GapEducation GapEducation GapAmbition GapAmbition Gap

Thomas Friedman

3 Factors Change the Game

America is now part of America is now part of a global economya global economyWorld’s economy based World’s economy based increasingly on increasingly on informationinformation

Low cost countries are now Low cost countries are now able to compete on talentable to compete on talent

Employment: 2010

High High SkillSkill

Low SkillLow Skill

Semi Skill

None of the top 10 jobs in 2010 None of the top 10 jobs in 2010 exists todayexists today

--Former Ed. Secretary Richard RileyFormer Ed. Secretary Richard Riley

The average person today will The average person today will have 10 - 14 careershave 10 - 14 careers

The average job will last 3 – 5 The average job will last 3 – 5 yearsyears

--U.S. Department of LaborU.S. Department of Labor

Changing Jobs

Our Challenge How do we create the How do we create the

learning environments that learning environments that engage this generation? engage this generation?

How do we equip these How do we equip these students with the skills and students with the skills and knowledge they need to be knowledge they need to be competitive in a global, competitive in a global, information-based economy information-based economy and contributing citizens?and contributing citizens?

Why Quality and Continuous

Improvement?Answer: Students Answer: Students need a different need a different set of skills to set of skills to compete in compete in today’s worldtoday’s world

What Should We Teach?

Critical thinking skill areas Critical thinking skill areas must be addressed:must be addressed:Information Information processingprocessing skillsskills

Information Information presentationpresentation skillsskills

Independent Independent problem problem solvingsolving skills skills

Interdependent Interdependent team-team-workingworking skills skills

21st Century Learning Skills

So What Will Help Us Get There?

Continuous Continuous Improvement Process & Improvement Process & Tools (4-Quality Levels) Tools (4-Quality Levels) & PDSA& PDSA

Data Driven DecisionsData Driven DecisionsSystems ThinkingSystems ThinkingAlignment and focusing Alignment and focusing on the “critical few”on the “critical few”

Changing Mindset…

A paradigm is any set of rules A paradigm is any set of rules or regulations that defines or regulations that defines boundaries and tells you how to boundaries and tells you how to behave. behave.

Paradigms help us get Paradigms help us get through the day, but they through the day, but they also can work also can work against us.against us.

Look at the words and name the colors you see. Don’t name

the words you read.

Some Are Resistant To

Change…

“Reactions to the 4-Quality Level roll-out to staff!”

Change Process

SHOCK Acceptance

Rebuild

Depression

CHANGE is more a matter

of CHOICE and WILL than of ABILITY or

CAPACITY.

The question is: “Do you really want to?”

Why Quality and Continuous

Improvement?Answer: To Answer: To align 33 schools align 33 schools and get and get everyone on the everyone on the same pagesame page

Why This, Why Now?

Mission:Mission: To develop To develop world-class learners world-class learners and responsible and responsible citizenscitizens

Core Value:Core Value: Data Data Driven DecisionsDriven Decisions

Goal:Goal: Improve all Improve all student performance, student performance, enhance social, enhance social, emotional & emotional & behavioral behavioral developmentdevelopment

Random Acts of ImprovementAim of the Organizatio

n

Goals and Measures

Aim of theOrganization

Aligned Acts of Improvement

Goals and Measures

“Critical Few”

GOALS

SchoolImprovement

Plan

Aligned Acts of Improvement

= Programs and processes

Building Leadership Teams: Setting & Communicating Direction

Connecting Connecting StakeholdersStakeholders

to District and School Strategic to District and School Strategic PlansPlans

StudentStudentC l a s s r o o mC l a s s r o o m

G r a d e L e v e lG r a d e L e v e lD e p a r t m e n tD e p a r t m e n t

S c h o o lS c h o o l

D i s t r i c tD i s t r i c t

Alignment: The Starting Point

GOALS GOALS

Getting alignment is sometimes like herding

cats

It’s About Alignment!

Can we get Can we get everyone everyone rowing in rowing in the same the same direction?direction?

Why Quality and Continuous

Improvement?Answer: To Answer: To speak the same speak the same language, to set language, to set and and communicate communicate directiondirection

LeadershipRequires leaders to set Requires leaders to set and communicate and communicate direction direction consistent with consistent with stakeholder requirementsstakeholder requirementsHow do leaders set and How do leaders set and communicate direction?communicate direction?

The Critical Role of Walking Your Talk

Simply put: “If the leaders don’t get

significantly involved with the effort, no one else will

take it seriously.”

Continuing The Quality Journey:

The Future

PDSA - Deployment Teams

(265 Individuals/49 Teams)

PDSA - Deployment Teams

(265 Individuals/49 Teams)Action Research Deployment Team Action Research Deployment Team WorkshopsWorkshops

Elementary: Elementary: 129129 individuals / individuals / 2424 teams teams

-Middle School: -Middle School: 4242 individuals / individuals / 77 teams teams

-High School: -High School: 4242 individuals / individuals / 44 teams teams

-Support Services: -Support Services: 5252 individuals / individuals / 1414 teams teams

PDSA Deployment Teams

•Set & communicate direction at the school/department level

•Learn quality tools and the PDSA process

•Develop skills as a Building Leadership Team

Quality Liaison Network

67 Quality Liaisons (from the schools 67 Quality Liaisons (from the schools and support services departments)and support services departments)

Meet monthlyMeet monthly Support continuous improvement at Support continuous improvement at

the building and department levelthe building and department level Modeling quality tools and processesModeling quality tools and processes Assisting with the deployment of the Assisting with the deployment of the

4 quality levels 4 quality levels Building internal capacity and Building internal capacity and

support support

Other Training Opportunities

June 12-June 16 June 12-June 16 Leading Continuous Improvement in the School Leading Continuous Improvement in the School 30 hours 30 hours

June 21 - 22June 21 - 22 Quality Classroom Level OneQuality Classroom Level One 15 hours15 hours

June 28-29-30June 28-29-30 Data Folders and Data CenterData Folders and Data Center 15 hours15 hours

August 7 - 8August 7 - 8 Quality Classroom Level OneQuality Classroom Level One 15 hours15 hours

August 9-10-11August 9-10-11 Data Folders and Data CenterData Folders and Data Center 15 hours15 hours

Web Site Support

School Focus… Continue Action Research teamsContinue Action Research teams Utilize quality tools and the PDSA Utilize quality tools and the PDSA

process for data driven decisionsprocess for data driven decisions Continue to align student, Continue to align student,

classroom, school and District classroom, school and District actionsactions

Connect all employees to CSIPs and Connect all employees to CSIPs and the District strategic planthe District strategic plan

Continue driving toward student Continue driving toward student ownership and accountability for ownership and accountability for learninglearning

Deploy the 4-Quality Levels (3-5 Deploy the 4-Quality Levels (3-5 years)years)

Our work is never Our work is never done, it is like done, it is like building a plane while building a plane while flying it…flying it…

Why Quality and Continuous

Improvement?Answer: To provide Answer: To provide the highest quality the highest quality education possible education possible while preparing while preparing students to be students to be successful and successful and achieve at high achieve at high levelslevels

Quality LiaisonsDefinition; (NOUN)Definition; (NOUN) Leaders assisting in Leaders assisting in setting and setting and communicating direction communicating direction at the school level-- role at the school level-- role models for quality and models for quality and continuous improvement continuous improvement within their own within their own classroomsclassrooms

Today/Updates:Today/Updates:Research Links on web siteResearch Links on web siteAdding additional Quality TrainersAdding additional Quality TrainersSMART Goals- Hands-on SMART Goals- Hands-on ExperienceExperience

May 3May 3rdrd Liaison Meeting: Liaison Meeting:Quality Level feedback- May 3Quality Level feedback- May 3rdrd debriefing the “roll-out”debriefing the “roll-out”

Changes in Quality Level Changes in Quality Level documentsdocuments

Review of early childhood levelsReview of early childhood levels

SMART GOALS

What are they?What are they?

How do you write How do you write them?them?

SMART GOALS

S pecific, strategic

M easurableA ttainableR esults-

orientedT ime-bound

S.M.A.R.T. Goals

Aligning School

Improvement Plans

to the District

Strategic Plan

SMART Goals

SMART GOALS Examples

Improve This Goal…

Every student will Every student will show evidence of show evidence of one year of growth one year of growth in mathematics in mathematics each year in each year in attendance.attendance.

SPECIFIC - MEASUREABLE - ATTAINABLE - REALISTIC - TIME-BOUND

Improve This Goal…

Reduce levels of non-Reduce levels of non-proficient students proficient students by 10% in all eight-by 10% in all eight-grade sub groups on grade sub groups on ITBS reading ITBS reading comprehension.comprehension.

SPECIFIC - MEASUREABLE - ATTAINABLE - REALISTIC - TIME-BOUND

Improve This Goal…

Students will show Students will show one year’s growth one year’s growth in Language Total in Language Total as measured by as measured by ITBS.ITBS.

SPECIFIC - MEASUREABLE - ATTAINABLE - REALISTIC - TIME-BOUND

At your table… improve the

goalsPracticing writing SMART Practicing writing SMART

GoalsGoals

SMART GOALSA Case A Case Study…Study…

At your table, complete the case

study

Practice writing a SMART Practice writing a SMART goalgoal