Yong Chee Khen

YONG CHEE KHENAbout Me – My Story – Why Me?

Table of Content

About Me

My Career Aspiration

My Education

My Professional Experience

Why Me?

Certificates and career performance

About me

Date of Birth : 26 Oct 1976

Age : 37

Place of Birth : Kuala Lumpur, Malaysia

Marital Status : Single (open to relocate and travel)

Language : English, Mandarin, Cantonese, Malay

Hobbies : Travelling, photography, cooking, exercise, internet, coffee with friends

Travelling experience: Australia, Canada, China, Hong Kong, India, Indonesia, Macau, Singapore, Thailand, Vietnam, USA

Cross-cultural experience: 2 years living experience in Canada

My Life Philosophy CANI – Constant And Never-ending Improvement

Lifelong learning, highly discipline, humorous, competitive, and energetic. Strong communication skills: written and spoken English, Mandarin and CantoneseSingle: open to travel and relocate.

My Career Aspiration

I want to leverage on my project management and business analysis skills to help organization

to increase revenue and profit.

I will continue to be hand-on in managing projects and conduct business analysis in order

to constantly push my skills to the next level.

My Education (Business, IT, Project Management)

Highly competitive, proven initiative to learn and develop various of aspect of business and personal skills, fitting my life philosophy of Constant And Never-ending Improvement

Personal Development: Unleash The Power Within, Anthony Robbins 2003

Certificate of Unified Examination for Independent Chinese Secondary Schools Chong Hwa Independent High School, Malaysia

1994

Qualification

Yea

r

Bachelor of Commerce ( Hons.) Pattern Area: Finance and Human Resource Management University of Manitoba, Canada

1998

2001 Master of Information and Multimedia Technology University of Tun Abdul Razak, Malaysia

Certificate in Internal Auditing for Financial Institutions Institute of Bankers Malaysia

Communication And Leadership Program Toastmasters International

2002

Certified Associate in Project Management Project Management Institute

2010Eligibility requirements

Summary of Professional Experience

Proven performer in result-oriented and fast changing environment (incl. MNC, FMCG, and Telecommunication)

Cross-functional experience in Project Management Office, Sales, Marketing, Finance, and eCommerce with good understanding of business operation

Solid Project Manager with experience in managing over 30 projects in market research, eCommerce, product implementation, and category step change.

End-to-end experience and exposure to business planning covering

Market research (incl. economy, industry, customer, competitor research)

Business analysis (incl. sales, customer, promotion, financial analysis)

Revenue forecasting

Strategy planning

Business performance review

Proven fast learner, result-focused, and award winner indifferent industries

13+ years of solid experience in the areas of business planning and project management

Business Analyst, Cyber-Village, Jul 1999 - Jul 2000

Main functions: eCommerce Project Management

Served as a Project Manager and worked closely with business owners, account managers, programmers and designers to develop eCommerce website.

Use research insight to provide recommendations to clients

Major projects managed : 111flowers.com, allows customers to purchase flowers via Internet

Watchesplanet.com, allows customers to purchase watches via Internet

Teddybearland.com, allows customers to purchase teddy bear gift via Internet

Expand customer base Improve revenue

Main Impacts to Business Main Impacts to Business

Business AnalysteChannel Dept, AmBank Group, Mar 2001 - May 2004

Main functions: Market Intelligence, eCommerce Project Management

Supported management with market update and competitor intelligence

Served as a Project Manager to introduced new Internet banking services to customers including: Online Credit Card and Debit Card enquiry

Online Credit Card and Debit Card transactions

Online savings account statement (e-Statement)

Online Interbank Funds Transfer

Online Bill Payment

Main responsibilities as a Business Analyst / Project Manager include:

Understand market trend, competitors product features

Develop functional specification, include customer experience, business processes, risk management technical specification, report specification

Work with business and IT units

Manage scope, budget, timeline, change requirements

Provide training to customer service

Review project performance and next steps

Improve customer service Improve customer satisfaction Improve operational efficiency


Planning Analyst, Marketing Dept, DHL, Jun 2004 – Jul 2007

Main functions: Market Intelligence, Sales Planning and Business Performance Review

Managed various research projects including Market Share Trends, Customer Satisfaction Survey, 2005 Transportation Market Sizing Study, 2006 Competitive Intelligence, Free Trade Zone Research and Downtrader Research. Provided management and sales managers with market intelligence importance for business development and operational improvements purposes.

Produced The Implications of the 9th Malaysia Plan (2006-2010) for DHL report for the South-East Asia 2015 Strategic Planning Workshop in June 2006. Provided management with potential opportunities and threats in the mid-term business environment. The report was recognized as a Best Demonstrated Practice for DHL AP Research Team

Coordinated various cross-functional strategic projects including Quarterly Country Business Review, 2005 & 2006 Stretch Target Review, 3 years / 5 years / 10 years Strategy Plan, and the development of Market Forecasting Model.

Developed various business analysis including market analysis, sales analysis and customer analysis for business review and business planning purposes.

Supported management with economic forecast, industry forecast, monthly and yearly sales forecast for business planning and target setting purposes.

Awarded the 2005 DHL Malaysia Employee of The Year from excellent work attitude and solid performance ( Click here for video )

Maximize potential revenue Improve customer satisfaction Improve accuracy of sales target setting


Business Planning Manager Corporate Strategy Dept, U Mobile, Aug 2007 – Aug 2008

Main functions: Business Case and Financial Evaluation

Supported management with business evaluation, including tactical analysis, P&L analysis, scenario analysis and cash flow, on various marketing projects: Over 20 product rate plans, including voice plans and content provider proposals Sales and marketing tools, including CRM and sales tracking tools

Sales incentive program

Expansion of distribution channels

Championed the improvement of the business case / financial model – from pure financial analysis to qualitative business strategy analysis and scenario analysis, and provided more insightful analysis for business decision making.

Worked closely with Marketing department to ensure a realistic 2008 Marketing budget.

Managed a team of Business Planning Executives.

Joined as an Assistant Manager in Aug 2007 and promoted to Manager in May 2008. Proven fast learner -- Overcame the challenge of having no concrete financial evaluation experience and

getting a promoted within a year

Maximize potential revenue and profit Identify and manage potential risks, particularly financial risks Cost control


Planning Manager Sales Dept, Tesco, Sept 2008 – May 2010

Main functions: Sales Strategy Planning and Project Management

Provided management with 3 years Sales Strategy Plan Identified growing trends and market opportunities.

Analyzed internal sales performance and customer KPIs.

Worked with cross-functional department, including Supply Chain, Marketing, and Sales, to identify opportunities for improvements. Incorporated related findings into strategy plan.

Discussed with Sales department senior management to finalize people capability initiatives

Served as Project Manager to refit Household Chemical category (> RM 100 million) Provided an increment sales growth of over 10% amid economic downturn.

This project was one of the top 3 projects in Tesco in 2009.

Invited as a guest speaker in Colgate-Palmolive Regional Category Management Workshop in Dec 09.

Main responsibilities of a Project Manager include Market, sales, customer, promotion, operation, and space analysis

Use market and customer research to formulate project strategy

Manage and influence large cross functional team and stakeholders

Strengthen market leadership Improve revenue and profit Improve customer satisfaction Improve operational efficiency and product availability


Commercial Insights and Program ManagerMarketing Dept, Tesco, June 2010 – June 2011

Main functions: Market Intelligence and Program Management

Worked with project sponsors, project managers and stakeholders to sign off the Project Initiation Documents for 2011 strategic projects.

Coached and supported project managers on project management in Tesco.

Provided Commercial Buying Team with supplier analysis for supplier negotiation, and range gap analysis for revenue and margin improvement.

Produced Range Insights Report – identified over RM 13 million market opportunities within 30 product categories through market analysis, competitor survey, customer survey, customer spending analysis and sales analysis.

Up-skilled agency, including Nielsen and GFK, to perform customized market analysis catering to sales team’s needs

Initiated the improvement of market research reports, making it more relevant to the Commercial team.

Worked closely with research agencies to increase the number of customized category performance report from less than 5 per year to 20 reports per year. Provided more actionable market insights to Commercial Team for revenue and margin improvement purposes.

Improve revenue and profit Improve customer satisfaction, particularly in term of range satisfaction


Main functions: Go-To-Market Project & Program Management

Implemented various Postpaid products and loyalty programs

Developed and shared the best Device Bundled Project Management practice with other project managers within my department.

Developed one of the retail best practices in end-to-end device handling, from registration of customer interests, stock allocation to various channels, to handling customers under out-of-stock situation.

Worked closely with HOD in managing the Broadband product portfolio.

Received 2013 Maxis Departmental Award and 2013 Maxis Senior Management Award for excellent contribution and team work.

Main responsibilities include:

Drive overall project planning and tracking of milestones across all workstreams to achieve the desired business outcomes agreed with the Sponsor/Steering Committee with input from the respective leads

Identify, escalate and manage of key projects issues

Manage changes to baseline scope, budget and schedule

Provide consolidated reporting across all workstreams to key stakeholders on a timely basis

Project Manager (Jul’11 – Aug’13), Program Manager (Sept’13 - Now) Project Management Office, Maxis

On-time, on-budget, with high quality of project implementation Improve customer satisfaction


My Performance in Maxis so far

Why Me?

• I am an experienced Business Manager with solid

cross-functional experience and proven results in

project management and business analysis.

• I am multi-lingual with ability to communicate well in

English and Mandarin.

• I am a strong team leader and a great team player who

works very well with cross-functional team to get things

done on-time.

• I am very independent, hard-working, committed, and have

proven results to make things simpler, faster and easier.

Career Performance

and

Certificates

My Performance in Maxis so far

Compliment on my leadership

Contact

Yong Chee Khen Yong Chee Khen

131, Jalan Puteri 6/5, Bandar Puteri Puchong,

47200 Selangor

6012-265 8389 [email protected]

http://www.linkedin.com/in/yongcheekhen

Yong Chee Khen

Career

Transcript of Yong Chee Khen