Xtend Technologies

Call Recording Solutions

Telephone Call Interaction Assessment

Customer Service Recording

Measure YourCustomer Service

Uses of Call Recording

To check level of customer satisfaction

To ensure quality control

To verify policy compliance

To analyse recorded interactions

To resolve disputes

Benefits of Call Recording

Customer Satisfaction

Interaction Monitoring

Speech Analysis

Performance Appraisal

Quality Assurance

Multi-channel telephone call recording from Analog, Digital and VoIP lines

Xtend Voice Logger

Product Range

Analog Lines

Digital Trunk

Digital Extension

VoIP Lines

Audio Lines

Lawful Interception

Analog Lines

USB 1/2/4/8/12/16/../128 ports & more

Records analog trunk & extension lines

Multiple connectivity to single PC

Connection Diagram

Digital Trunk

Supports ISDN PRI & R2MF on E1/T1

Stereo recording of calls

Uses specialised telephony voice card

Connection Diagram

Digital Extension

Supports proprietary digital extensions

Call status detection using D-channel

Connection Diagram

VoIP Lines

Supports proprietary IP Extensions

Inbuilt support for G.729 Codec

Audio Lines

Records audio-out of wireless/amplifier

Continuous/Voice activated modes

Connection Diagram

Lawful Interception

Case-related call recording & monitoring

Live call redirect & information tracking

Connection Diagram

Browser Interface

User-friendly browser interface

Multi-login facility

Remote secure access

Multiple access rights

Real-time listening & snooping

Monitor trunk/extension line

Live Call Monitoring

Full-fledged Call Reports

Daily & monthly reports

Date-wise reports

Caller/Called Id, Date, Time,

Duration, Status & much more

Multimedia ActiveX Player

In-depth Call Information

Access to detailed callinformation

Create call tags

Export to GSM/MP3/PCM

Mark comments

Multimedia ActiveX Player

Advanced tools for call analysis

Multiple region selection

Automatic gain control

DTMF muting

Simple Search Options

Retrieve call information quickly

Search using phone numbers, comments, duration, date etc.

Enhanced Search

Retrieve specific call information

Define multiple search criteria

Advanced sort, filter & search options

Track information at a faster pace

Administrative Features

Administrative privilege

Create & configure user accounts

Set multiple level access rights

Authenticated login

Call Statistics

Statistical data analysis

Call frequency analysis

Bar graphs, pie charts & tables

Phonebook

Live updation of phonebook

Search for customer details

Quick identification of callers

Search & retrieve specific calls

Sorted search results

Merge related audio files into one file

Search & Merge

Call Groups

Define groups

Assign calls to group members

Analysis & reporting

Error Reports

System failure information

Board failure error report

User Session

Real-time session reports

Session log analysis

Schedule Recording

Add & configure trunks

Autobackup & schedule recording

General Settings

Selective logging

Personal number restriction

Backup settings

E-mail alert settings

Advanced Features

Location-wise logging

Backup wave path settings

Share data via e-mail

Remote Monitoring Solutions

Administer live calls from remote PC

Popup and alarm to alertongoing calls

Live contact list updation

Audio Data Storage

Data storage to CD/DVD,folder & zip file

Schedule autobackups

Easily restore data

Export call reports in HTML/Excel format

Comprehensive Reports

Backup, Restore, Export,

Delete & E-mail Reports

Multilingual Interface Support

Hindi Interface for Indian Users

Flexible implementation

Application compatibility

User-friendly menus & call reports

Hindi Interface Screenshots

User Accounts

Backup Data

Hindi Interface Screenshots

Advanced Search

Call Statistics

Multilingual Interface Support

Arabic Interface for Middle East

Flexible implementation

Application compatibility

User-friendly menus & call reports

Arabic Interface Screenshots

User Accounts

Backup Data

Arabic Interface Screenshots

Live Calls

Advanced Search

Optional Feature

Voice Mail Facility

SMDR Integration

Applicable Areas

Attractive Commission

Discount Scheme, Festive Offers, Best Price

Newspaper/Magazine/Yellow Page Advertisement

Posters, Mailers, Brochures, Quotation Folder

Presentation CD, Product Manuals, Booklet,

Exhibition, Dealer Meet

Promotional Activities

Promotional Tools

BROCHURESAttractive Catalogs in Printed & Online Versions

MANUALSIndividual Product Manual for Reference

- Installation manuals

- User Manuals- Installation Instructions

- Quick Start Guide

BOOKLETHandy Guide on Xtend Products

POSTERS, MAILERS, BROCHURESCreate Brand Awareness and Attract Audience

QUOTATION FOLDERSPrinted Presentation Folders for Effective Marketing

PRESENTATION CDShowcasing Xtend Products with Salient Features

Promotional Tools

EXHIBITIONS, DEALER MEET� To Improve & Promote Business � Brand Awareness using

- Banners

- Display Stand- Brochures

- Demos

- Presentations

ADVERTISEMENTS� Articles/Ads in EFY, Voice & Data, ANMI etc.

Marketing Activities

DEALER MEET� Networking Opportunity� Relationship Building� Strategy Discussion � Product Demonstrations

PRODUCT LAUNCHES� Latest Product Review� Existing Product Updation

SUPPORT & TRAINING PROGRAMS� Onsite/Offsite Technical Support & Product Training

Marketing Activities

Channel Partner Benefits

Focusing on Best PracticesBest-in-class telecom solutions, excellent customer care/support, mutual beneficial and strategic relationship

Excellent Margins & ProfitabilityTo provide best price & attractive schemes for our partners

Local Sales / Technical SupportComprehensive sales/technical support at all places

Easy-to-install ProductsEasy-to-use, highly PBX compatible & scalable solutions

Affordable Support CostExcellent quality, availability and lowest support cost maximises benefits

Product UpgradationFeature enhancement & version updates available from time to time

Contact Us

For PhoneDial +91-484-3291008/2378008

For E-mailsales@xtendtech.com

Visit our website for more informationwww.xtendtech.comwww.xtendtech.com.sg