XSU Case Study - Pm

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Project Management

(MGT 3125)Chapter 7

Case: XSU Spring Concerts


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Project Management (MGT 3125)

Nayomi Ekanayake

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Chapter 7

Case: XSU Spring Concerts

Risk Identification

Firstly, we can state that, as with most projects, there are several risks that occur when it comes to

the execution of this spring concert. To make the risks more easily viewable, it is preferable to divide

the risks into different sections and via that use the Risk Breakdown Structure, (RBS).There are four

general categories that the risks are divided into: Technical, External, Organizational and Project

Management. These risks are divided into more specific subcategories, which all of them can make

or break the project.

First of all the XSU entertainment committee has to get permissions and approvals from the city and

XSU to be able to go through with the concert. There will be requirements that needs following during

the concert as well.

Regarding the technical category, some main risks are that the electricity and the sound system will

be functioning, the constructing of the stage will go as planned and that there will be enough space

for restroom facilities for 10 000 visitors and parking lots for 1000 cars. The stage-building depends

on capable work force with required skills. There might be security issues by the stage or in the

secluded beer-garden, which might arise if it gets too crowded and that would be disastrous as Hasta

Weekend has a history of fatalities.

When it comes to the external risk category there are some factors that the committee really cant

affect, for example the weather can make this outdoor concert a hit or a disaster. There are a lot of

sub-contractors involved, as well as vendors and artist. This demands many contracts, which can turn

out wrong, and communication issues can emerge. If the committee cant sign a big artist to this

eight-hour concert, there might be a huge loss of money, as there wont be enough visitors, and result

in a bad reputation. That might also be a reaction to the event of not finding sufficient sponsors or

suppliers.


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Security: Contingent measures should be put in place such as having a police team, medical and

ambulances at standby just in case there is a need to quickly get into the crowd. Security personnel

are supposed to have specially marked clothing. They should be provided with communication

gadgets.

Venue design: Organizers should consider crowd dynamics by erecting a performance stage leaving

enough leeway between the crowd and performance. The stadium should be inspected in advance.

Support staff: These should be hired preferably from security companies as they are well versed in

crowd control and management. Regular staff with no prior training should be briefed beforehand

about their roles.

The following are the potential risks associated with the XSU Spring Concert scheduled to be held at

Wahoo Stadium:-

1. Concert violence2. Fire3. Excessive consumption of alcohol4. Use of hard drugs such as cocaine, heroin and cannabis5. Criminal activities

When people get hot, they either drink, or they don't. Both carry risks. On a warm Summer evening,

many people's refreshment of choice exposes them to more dangers than drinking nothing at all

Soda and alcohol tend to dehydrate a body, and some drugs, such as Ecstasy, have a similar effect.

Conversely, patrons who drink too little water for an evening of dancing and close contact can pass

out and get trampled before anyone notices. Event staff and security must be trained to recognize

signs of intoxication and heat-related distress, and water stations should be easily accessible to GA

patrons.None of this is rocket science. If it were, the law would not require you to solve these riddles.

It is precisely because this is reasonably foreseeable to a competent venue operator or security

provider, and the solutions are reasonably available, that the law imposes a duty to address the risks

of holding GA events. If you fail to adequately protect your patrons, then your venue may join the next

parade of horribles.


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Nayomi Ekanayake

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Warning signs are important and necessary, but in a crowded concourse or vom or on a dark GA

floor, a written message may have little impact. Your event staff must be posted where patrons can

easily ask questions, and event staff training must address your reasonably foreseeable risks. Also,

make sure you keep a copy of your pre-event briefing in case it becomes an issue later. Your hourly

minimum wage event staff might be long gone by the time a lawyer starts taking depositions, but your

notes will be a lasting record of what your venue told patrons about the risks of that evening's event.

Unlike moshing, which requires enough space for moshers to get a running start, surfing generally

takes place where people are packed tightly enough to make it unlikely that a surfer will be dropped

Assuming the surfer chooses a location with a high enough occupant load to stay aloft, the greatesrisk will again be to the innocent bystander who gets kicked in the head or has someone fall on them.

And again, your primary options are prevention and warning.

Most of the time, the biggest risk of moshing isn't to the moshers, who generally know what they're

doing and how much pain is consistent with their idea of a good time. Instead, the risk is to patrons

who aren't paying attention until someone crashes into them. If you have enough security to intervene

wherever people start moshing, you may be able to prevent most of it. If you don't want to spend your

crowd management resources that way, you will need to warn patrons what moshing is and what to

do if they don't want to be near it. The more ways you help non-moshing patrons make informed

decisions where to stand, the less liability your venue faces from a moshing injury

There are relatively few surprises regarding crowd behavior. Even if the floor is at less than the fire

marshal's maximum capacity, the occupant load can become excessive at the barricades separating

the crowd from the stage. Just a few people into the crowd, individuals become virtually invisible once

the house lights go down. Through countless crowd disasters, it is well-known that people can be

lifted off their feet or asphyxiated by the bodies of other patrons. Because excessive crowd density is

a problem inherent in any GA event, there are few good excuses for this reasonably foreseeable

situation to turn into a disaster.


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Nayomi Ekanayake

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Risk Assessment Form

Risk Event Likelihood Impact DetectionDifficulty

When

Concert violence 5 5 5 Concert in

progress

End of concert

Fire 3 4 3 Start-up

Excessive consumption of

alcohol

5 5 5 Before start

During concert

Drug and substance

abuse

4 3 3 During concert

Crime 5 5 4 During concert

After concert

A risk assessment is a systematic examination of a task, job or process that you carry out at work forthe purpose of;

o Identifying the significant hazards that are present (a hazard is something that has the potential

to cause someone harm or ill health).o Deciding if what you have already done reduces the risk of someone being harmed to an

acceptable level, and if not;

o Deciding what further control measures you must take to reduce the risk to an acceptable level.

Risk Assessments should also be carried out to satisfy the requirements of legislation but above all to

ensure the Health & Safety of employees.

Risk assessments should always be carried out by a person who is experienced and competent to doso, competence can be expressed as a combination of Knowledge, Awareness, training, and

experience. If necessary consult a more experienced member of staff or external professional help to

assist with the risk assessment.


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Risk response matrix

Risk event Response Contingency plan Trigger Personresponsible

Concert violence Reduce Hire more security staff

Have the security teamstand at vantage points

Pushing and shoving

Reckless throwing ofobjects at each other

X

Fire Prevent Fire drills for support staff

Mark fire exit routes

Have smoke detectors

Hire medical teams

Fire alarm Y

Excessiveconsumption ofalcohol

Reduce Regulate bar opening andclosing hours

High depletion of beerstocks

Z

Drug and substanceabuse

Prevent Increased vigilance fromsupport staff

Irrational crowdbehavior

A

Crime Prevent Request for policepresence

Unusual and suspectmovements

B

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