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How to manage your guest reviews and use them to convert your lookers into

bookers?

By Jeffrey Messud

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Who we are?

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I/ Reviews on OTAs

II/ Reviews on TripAdvisor

III/ Impact on your sales

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I/Reviews on OTAs

- Case study on Booking - Case study on Airbnb - Case study Google - Case study on your own website - Your Facebook page

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- Case study on booking.com

See your performance on you booking.com extranet.

Your ranking is changing depending on your reviews.

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- Case study on airbnb.com

Manage your reviews on Airbnb.

Always reply to comments when negative or positive.

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- Case study Google

Guide des distributeurs avec les caractéristiques, faire un mail à Xotelia.

Google allows you to have reviews if you have a Google + account.

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- Case study on your own website

You can easily integrate a widget on your website with booking.com, TripAdvisors, etc…

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- Your Facebook page

- Invite all your guests to your Facebook page. - Post reviews from Tripadvisors on your Facebook page.

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II/ Reviews on TripAdvisor

Your bed and breakfast can be in front of large hotel chains

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III/ Impact on your sales

- You will depend less on OTAs sales. - Less commission to be paid to OTAs. - Increase in customer loyalty.

- Less cancellations when it is direct reservations - Recurring business.

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Tips

Xotelia provide simple tools like emails that can be sent after staying at your place.

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