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QUALITY STSTEM MANUAL

QM: 001

Mahamaya Associates, Bangalore

N! "#, Ist $ross, IIn% Main,

Srigan%a%a &a'al, &ottige(alya

Bangalore ) *"00#1!

+h No! -./0.-"

$o(y No! :

Isse% To :

Isse No! : 01ate :

$ontrolle% $o(y 2 Un3$ontrolle% $o(y

The information contained in this document is prepared based on the ISO 9001: 2000

Standard and it is the property of M/S Mahamaya Associates. It must not be used for

commercia or other purposes !ithout prior appro"a of the Mana#ement $epresentati"e.

%repared by:

&ate: 2'/0(/200'

Appro"ed by:

&ate: 2'/0(/200'

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a Associates

QUALITY SYSTEM MANUAL

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)umber of

%a#es

01 Tabe of contents ,,, 01

2.0 +ompany %rofie ,,, 01

-.0 Amendment $ecord Sheet ,,, 0-

.0 *uaity Mana#ement System 0

.0 Mana#ement $esponsibiity 1-

(.0 $esource Mana#ement ( 02

.0 %roduct $eaiation 0

'.0 Measurement Anaysis and Impro"ement ' 0

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The or#aniation M/S Mahamaya Associates !as started in the year 199- by Sri

&e"endra 3umar %or!a. This company !as estabished in 4an#aore to manufacture and suppy of

compression 5 in6ection moudin# components to beautify and identify the products of customer

Industries in oca and sourthern states.

The company made a turn,o"er of $s 1.'0 a7h in the first year !ith 2 empoyees. 8raduay

the company impro"ed the turn,o"er to $s ' acs in the ast financia year 200,200' !ith the

empoyee stren#th of 9. The company aso estabished re#uar business !ith ma6or customers i7e

"endors of 8 i#htin# ;ipro i#htin# %asoite ectric +o. and other reputed fourscent i#htin#

fittin#s and accessories Manufacturers.

The company aso added house hod 7itchen!ares i7e bo!s and tumbers to their product

ist. per year in future.

?ecuti"e &irector.

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Associates


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02 Appro"ed4y

0- Appro"ed4y

0 Appro"ed4y

1

2

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contents

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*uaity

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02 Appro"ed4y

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02 Appro"ed4y

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anaysis and

impro"ement

*M:001

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01

020-

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Maha

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&ocument )ame:

Qality

Management

System


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. Qality Management System

.!1 7eneral 6e8irements

a@ *uaity system manua is estabished documented and maintained.

b@ The or#aniation has identified the processes needed for the *uaity Mana#ement

System.

c@ Seuence and interaction of the process is determined.

d@ +riteria and methods needed are determined for effecti"e contro of the process

e@ )ecessary resources are pro"ided.

f@ %rocesses are monitored measured and anaysed.

#@ )ecessary actions are ta7en to achie"e the panned resuts and continua

impro"ements of the processes

h@ At present no out sourcin#. =o!e"er if out sourcin# is introduced a the processes

in the outsourcin# !i be controed by pacin# sub,contract orders on appro"ed"endors and aso by inspectin# them !hen recei"ed.

.1 Interaction 4et9een +rocesses o5 the Qality Management System

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Maha

maya Associates


&ocument )ame:

Qality

Management

System


+ause )o.

$e"ision )o. 01

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$USTME6

+ustomer nuiryMana#ement

Submission of uotation

+ustomer Order

%reparation of %rocessfo! chart 5 In

%rocessInspection

%urchase 5 Sub,

contracts

Inspection

% $ O & B + T I O ) % A ) A ) & A B ) + = I ) 8

%roduction Startss

%roductionIn,process Inspection

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maya Associates


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Qality

Management

System


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.! ocmentation re8irement

.!!1 7eneral:

The company has estabished the foo!in# documents:

a@ *uaity system manua 5 procedure

b@ ;or7 instructions

c@ *uaity

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Maha

maya Associates


&ocument )ame:

Qality

Management

System


+ause )o.

$e"ision )o. 01

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A44re'iations

MA Mahamaya Associates

*% D *uaity %rocedures

*M D *uaity System Manua 5 %rocedure.

;I D ;or7 Instruction

;O D ;or7 Order

*< D *uaity forms

*$ D *uaity $e#ister

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maya Associates


&ocument )ame:

Qality

Management

System


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.!! Qality Manal

The *uaity System Manua stipuates the #uideines for "arious aspects of

*uaity System of the Or#aniation.

Sco(e:

Man5actre o5 (lastic in;ection mol%e% com(onents!

The foo!in# causes are e?cuded.

$lase

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Maha

maya Associates


&ocument )ame:

Qality

Management

System


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. ( of

e@ &ocuments of customer and e?terna ori#in are identified and their

distribution is controed.

A the obsoete documents are destroyed e?cept the Master copy mar7ed as O4SOT is

retained and fied.

.!!- IST6IBUTIN = $NT6LLE $+IES AN AUT>6ISATIN

The or#aniation ensures that the controed copies of *uaity Mana#ement

System manua and %rocedure manua are distributed to the foo!in# so that the

documents are a"aiabe at point of use. The distribution and up,dation is controed

by Mana#ement $epresentati"e.

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Maha

maya Associates


&ocument )ame:

Qality

Management

System


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. of

The Bncontroed copies may be issued to customer if reuired !ith the

appro"a of the &.

.!!. $ontrol o5 6ecor%s

$ecords are estabished to pro"ide e"idence of the effecti"e operation of

*uaity Mana#ement System. $ecords are maintained e#ibe identified and

retrie"abe. &ocumented %rocedure is estabished for identification of the records

responsibiity retention period re"ie! and disposition of records.

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Maha

maya Associates


&ocument )ame:

Qality

Management

System


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. ' of

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Mahamay

a Associates

QUALITY +6$EU6ES

&ocument )ame:

*uaity Mana#ement

System

&ocument )o. *% : 001

+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

$ontrol o5 ocments ?$lase no .!!-@

+6$EU6E : Q+ 001

1!0 $ontrol o5 ocments Q+00131 $esponsibiity of M$

1!1 ocments I%enti5ication

a@ *uaity System Manua and %rocedures *M:001

b@ ;or7 Instructions ;I:001 On!ards

1! Master $o(y

The copies of Mana#ement $epresentati"e are considered as Master +opies and

stamped as EMAST$ +O%FG in addition to controed copy sea.

1!- Nm4ering System

Bniue numbers are #i"en to a documents and records by M$ as per system

beo! and maintains:

Bniue )umber HH HHH

&ocument/$ecord name Seria )umber

*uaity System 5 %rocedure *M001

;or7 Instruction ;I , 001 on!ards

*uaity

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Mahamay

a Associates

QUALITY +6$EU6ES

&ocument )ame:

*uaity Mana#ement

System

&ocument )o. *% : 001

+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

1!* 6e'ie9 (%ation

a@ A documents are re"ie!ed from time to time. Any additions or deetions or

corrections or modifications are recorded "ide &ocument +han#e $euest

J&+$@ *

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Mahamay

a Associates

QUALITY +6$EU6ES

&ocument )ame:

*uaity Mana#ement

System

&ocument )o. *% : 001

+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

$ontrol o5 6ecor%s ? $lase no .!!.@ +roce%re Q+0013

!0 6ecor%s ) I%enti5ication Q+ 0013 6es(onsi4ility: M6

A records are identified !ith uniue numbers as mentioned in procedure for

contro of documents. The records are:

*uaity

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Mahamay

a Associates

QUALITY +6$EU6ES

&ocument )ame:

*uaity Mana#ement

System

&ocument )o. *% : 001

+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

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.!0 LIST: 6es(onsi4ility: M6

a. ist of

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Mahamay

a Associates

QUALITY +6$EU6ES

&ocument )ame:

*uaity Mana#ement

System

&ocument )o. *% : 001

+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of 1-

*!0 Management 6es(onsi4ility.

*!1 Management $ommitment.

Mana#ement of the company is committed for de"eopin# maintainin# and

continuay impro"in# the *uaity Mana#ement System:

a. $ecords are maintained for meetin#s and customer reuirements are

communicated to the respecti"e empoyees.

b. *uaity poicy is estabished.

c. *uaity ob6ecti"es are estabished.

d. Mana#ement re"ie! meetin#s conducted at east once in Si? months.

e. $esources are panned and pro"ided.

f. Statutory and re#uatory reuirements are met as appicabe.

*! $stomer =ocs!

Mana#ement ensures that customer reuirement are met by foo!in# customer

suppied dra!in#s and specifications. +ustomer satisfaction is measured annuay by

sendin# customer feed bac7 forms and recei"in# either in same format or in

customerGs o!n format.

*!- QUALITY +LI$Y

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 2 of 1-

Qality +olicy o5 Mahamaya Associates is to man5actre an% s((ly o5

high 8ality (lastic in;ection mol%ing com(onents!

Achie'e continal im(ro'ements in Qality Management Systems an% the

(ro%cts!

Motto o5 the organiCation is to consistently satis5y the cstomers!

E!

The reuirements of the uaity poicy are understood and adopted by a the empoyees of the

or#aniation.

*uaity %oicy is re"ie!ed and modified !hene"er necessary for continuin# suitabiity.

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. - of 1-

*!. +lanning

*!.!1 Qality 4;ecti'es

1 To im(ro'e on time %eli'ery!

To enhance $stomers satis5action!

- To im(ro'e sales trn3o'er (er em(loyee!

)ote: Annua tar#ets are set and discussed in Mana#ement $e"ie! Meetin# for the

*uaity Ob6ecti"es.

*!.! Qality management system (lanning!

a@ The *uaity Mana#ement System reuirements and *uaity Ob6ecti"es are

achie"ed by coectin# data on monthy basis for *uaity ob6ecti"es 1 5 - and

yeary basis for *uaity ob6ecti"es 2 anayin# the data and by impro"ement

pans. These are discussed in Mana#ement $e"ie! meetin#s.

b@ $ecords of chan#es to the pannin# are indicated in the minutes of the

Mana#ement re"ie! meetin#.

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. of 1-

*!* 6es(onsi4ility, athority commnication

*!*!1 6es(onsi4ility an% Athority

$esponsibiity and authority are defined and communicated to the respecti"e

empoyees in the or#aniation as beo!:

rganiCation $hart

KThis function is oo7ed after by &.

*!*!1 6es(onsi4ility an% athority

Mana#er

%roduction

Maintenance

Mana#er

%urchase

Inchar#e =$&

Super"isor

Mar7etin# 5

Saes K

Super"isor

*uaity

Operators

E

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. of 1-

Eecti'e irector

a@ $esponsibe for o"era operations and resuts of the +ompany.

b@ &efinin# the *uaity %oicy and *uaity Ob6ecti"es.

c@ &irects and eads the team to impement the *uaity Mana#ement System.

d@ +onduct the Mana#ement re"ie! Meetin#.

e@ %ro"ides necessary faciities and resources.

f@ &irecty oo7s after =$&.

#@ $esponsibe for reso"in# the non,conformances on customer feed bac7

compaints and non,conformances obser"ed durin# audits.

h@ $esponsibe for recruitment trainin# and effecti"eness of a personne.

i@ Statutory and re#uatory reuirements.

Athority

a@ %acement and aotment of suitabe !or7

b@ Sanctionin# of ea"e and increment

c@ Appro"es a purchases incudin# capita euipments

d@ &ecision to accept an enuiry/order from customer.

*!*!1 Manager, +ro%ction an% Maintenance

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. ( of 1-

6es(onsi4ility:

a@ $esponsibe for a manufacturin# acti"ities

b@ $eso"in# a non,conformances reated to product and process Li.e. customer

reated and inpant non,conformances.

c@ Adherin# to *uaity Mana#ement System

d@ Maintenance of process euipments.

e@ Maintainin# ceaniness and discipine in the shop foor

Athority:

3 To aot !or7 to empoyees

*!*!1 S(er'isor, MarDeting an% Sales 6es(onsi4ility:

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. of 1-

a@ $esponsibiity to contact customers to #et enuiries submits uotations and foo! up

to #et orders.

b@ +ontract $e"ie! !ith the appro"a of &

c@ &ispatch of materias

*!*!1 Manager, +rchase Acconts

6es(onsi4ility:

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. ' of 1-

a@ To recei"e indents

b@ Send nuiries

c@ $aise %urchase orders

d@ 8et Test certificates for the materias as appicabe.

*!*!1 Incharge >6

6es(onsi4ility:

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 9 of 1-

a@ $ecruitment of empoyees.

b@ Maintainin# trainin# $ecords.

c@ Maintainin# %ersonne $ecords.

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 10 of 1-

*!*!1 S(er'isor, Qality

6es(onsi4ility:

a@ Incomin# Inspection

b@ In process Inspection

c@

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&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 11 of 1-

6es(onsi4ility!

In addition to his re#uar duties Mr. &e"endra 3umar por!a & is the

Mana#ement $epresentati"e J$eferred as M.$@ and has the fu authority to estabish

impement monitor and co,ordinate the *uaity Mana#ement System in the company

and to reso"e a matters reated to the *uaity Mana#ement System. =e !i be

coordinatin# and coectin# a the inputs for conductin# Mana#ement $e"ie!

Meetin#.

a@ +o,ordination and Impementin# ISO 9001:2000 !ith e?terna and interna

a#encies.

b@ =e !i be !or7in# in cose co,ordination !ith a the departments Technica staff

and certifyin# a#ency.

c@ +on"enin# Mana#ement $e"ie! Meetin#

d@ &ocument contro &istribution Identification and &isposition.

e@ %ans and impements Interna *uaity Audit.

f@ +o,ordinate for trainin# acti"ity.

#@ +ustomer reuirements are made a"aiabe to a the ree"ant empoyees

Mana#ement $epresentati"es other responsibiities as & are indicated at

..1.

?ecuti"e &irector

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 12 of 1-

*!*!- Internal $ommnication!

Interna communication is estabished by Inter Office memos dispay on

)otice board and by teephone and ora.

*!" Management 6e'ie9!

*!"!1 7eneral

Mana#ement $e"ie! meetin#s are conducted at east once in si? months to

re"ie! the opportunities for impro"ement of the *uaity Mana#ement System

incudin# *uaity poicies and ob6ecti"es. $ecords of mana#ement re"ie! meetin# are

maintained.

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Mahamaya Associates


&ocument )ame:

Management

6es(onsi4ility


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1- of 1-

*!"! 6e'ie9 In(t

Mana#ement $epresentati"e !i coect the data on the foo!in# from

respecti"e department anayses the data and record the resuts. Aso pro"ides a copy

to & at east one or t!o days before the meetin#.

a.

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Mahama

ya Associates

QUALITY +6$EU6ES

&ocument )ame:

6es(onsi4ility

&ocument )o. *% : 002

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$e"ision )o. 01

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+roce%re: Q+ 00

1!0 Qality +olicy 4;ecti'es 6es(onsi4ility: M6

*uaity %oicy 5 Ob6ecti"es are printed in A sie sheet and han#ed in

prominent areas i7e shop foor and departments offices. Aso printed in sma sheet

and #i"en to a empoyees so as !or7 in ine !ith uaity poicy and contribute

to!ards achie"in# ob6ecti"e.

1!1 Qality o4;ecti'es 6es(onsi4ility: M6

The data coection and anaysis is detaied at %rocedure for cause '.

!0 Management 6e'ie9: 6es(onsi4ility: M6

As aready mentioned in cause .( abo"e Mana#ement $e"ie! meetin# is conducted

at east once in ( months and chaired by &. A meetin# notice "ide

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Maha

maya Associates


&ocument )ame:

6esorce Management


+ause )o. (

$e"ision )o. 01

&ate 2'/0(/200'

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"!0 6esorce Management

"!1 +ro'ision o5 resorces

Mana#ement decides the resources to be pro"ided for maintainin# and

continuay impro"in# the *uaity Mana#ement system and to impro"e customer

satisfaction as per the Mana#ement $e"ie! meetin# decisions.

"! >man 6esorces

"!!1 7eneral

Mana#ement seects the empoyees based on the educationa uaifications

trainin# and e?perience aso pro"ides additiona trainin# !here"er appicabe to

de"eop the necessary s7is.

"!! $om(etence, A9areness an% Training!

a@ +ompetence of the operators/Super"isors/staff is continuay chec7ed on the 6ob

by the respecti"e super"isors.

b@ On the basis of the abo"e trainin# needs for indi"idua empoyees are decided

panned and pro"ided.

c@ ffecti"eness of the technica trainin# pro"ided is e"auated.

d@ A!areness and importance of achie"in# the uaity ob6ecti"es are percoated to a

e"es of empoyees.

e@ $ecords of education trainin# s7is and e?perience are maintained by =ead

=$&.

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Maha

maya Associates


&ocument )ame:

6esorce Management


+ause )o. (

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 2 of 2

"!- In5rastrctre!

Mana#ement pro"ides and re"ie!s the infrastructure reuirements:

a. 4uidin# !or7 space and associated utiities.

b. %rocess euipment.

c. Supportin# ser"ices.

(. ForD En'ironment

;or7 en"ironment is maintained to produce the products meetin# the customer

and statutory reuirements as appicabe.

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Maha

maya Associates

QUALITY +6$EU6ES

&ocument )ame:

6esorce Management

&ocument )o. *% : 00-

+ause )o. (

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of 2

+6$EU6E : Q+ 00-

1!0 >UMAN 6ESU6$ES 36es(onsi4ility: M6, >ea% >6, >ea%s o5 e(ts!

1!1 $om(etence, A9areness an% Training

a@ A empoyees on ros are considered as competent to do their 6ob and adeuatey

e?perienced. These detais are recei"ed in bio,data sheet "ide form )o *

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Maha

maya Associates

QUALITY +6$EU6ES

&ocument )ame:

6esorce Management

&ocument )o. *% : 00-

+ause )o. (

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of 2

!0 List

a@ ist of

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Mahamay

a Associates


&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

%annin# for product reaiation and *uaity ob6ecti"es are carried out on

receipt of the orders from customers. %rocess/+ontro %an/;or7 Instruction / cum In,

process Inspection / fina inspection acti"ities pan is prepared to meet the

reuirements of the product and other detais.

A the resources such as !or7 instructions and dra!in#s are pro"ided.

Inspection/Test euipments reuired to test the product are pro"ided. $ecords are

maintained for the in,processes and fina inspection of the product.

$euirements reated to the product uaity are re"ie!ed before committin# to

dei"ery and post dei"ery of the products and any differences in reuirements are

reso"ed !ith the customer. Statutory and re#uatory reuirements of the products are

met as appicabe. Any additiona reuirements 7no!n by e?perience or other!ise are

aso determined.

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Mahamay

a Associates


&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 2 of

The or#aniation does not ha"e desi#n and de"eopment acti"ity.

Manufacturin# is carried out as per customer sampes/dra!in#/reuirements. =ence

cause .- is not appicabe.

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Mahamay

a Associates


&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. - of

The or#aniation ensures that a the purchased products confirm to the

reuirements considerin# the fina product reuirements. The "endors are seected

e"auated and re,e"auated. $ecords are maintained.

The or#aniation has a ist of appro"ed "endors based on the performance for

uaity dei"ery and ser"ice. These "endors are e"auated annuay. $e,e"auation

criteria is determined and re"ie!ed annuay.

%urchase Order !i indicate a the reuirement of the product. A purchases

are appro"ed by the =ead %urchase / & and re"ie! as appicabe.

;here"er appicabe appro"a of product !ith desi#nated a#encies

procedures 5 process to be foo!ed euipment to be used uaification of the

personne and uaity mana#ement reuirements are indicated in the %urchase Order.

Incomin# inspection is carried out for "erification of purchased product to

"erify the purchased product meetin# a the reuirements.

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Mahamay

a Associates


&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. of

The or#aniation has estabished the procedure to ha"e product reaiation to

meet the customer reuirements indicated in dra!in#s and purchase order ;or7

Instruction indicates the processes machines accessories and measurin# instruments

to be used in the process. %roducts are reeased for dei"er ony after the fina

inspection. A the measurin# euipments are caibrated. The or#aniation responds

!ith in a !ee7 to the post dei"ery reuirements of the customer.

Naidation for moudin# process is done once in a year

Identification is estabished on the basis of batch number and &ei"ery

+haan. Traceabiity is estabished on the basis of

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Mahamay

a Associates


&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. of

The or#aniation identifies the customer property "i. Mouds 5 &ies

$a!materia and uses carefuy !ithout causin# dama#e. =o!e"er if dama#e occurs

to the customer property or ost it !i be informed to the customer !ithin days and

records are maintained.

Measurin# 5 Test instruments are seected based on the reuirements of the

product. A the measurin# instruments used by the company are caibrated either

internay or e?ternay traceabe to nationa/internationa standards.

&etais of caibration inter"as for caibration traceabiity of the standards

used for caibration ad6ustment/re,ad6ustment reuired to brin# the instruments !ithin

caibration imits uniue identification !ith caibration status and safe#uard a#ainst

un, authoried ad6ustment and proper handin# and stora#e are estabished and

maintained.

;hene"er euipment is found not confirmin# to the caibration reuirements

appropriate action is ta7en on the products affected durin# this period. $ecords of

caibration and "erification are maintained. )o +omputer soft!are is used for

measurement.

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Ma

hamaya Associates

QUALITY +6$EU6ES

&ocument )ame:

+ro%ct 6ealiCation

&ocument )o. *% : 00

+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

+6$EU6E: Q+ 00.

1!0 +lanning o5 +ro%ct 6ealiCation 36es(onsi4ility: Manager +ro%ction

a@ The or#aniation has estabished a the processes and methods of operations.

Therefore !or7 instructions for the processes !here e"er reuired are prepared.

b@ %rocess fo! cum In,process Inspection sheets are prepared for each product of

customer order as mentioned beo! para#raphs.

c@ Specification / dra!in#s recei"ed from customer J ori#inas@ are fied in +ustomer

dra!in#s fie as mentioned in procedure for cause and stamped as EMaster

copyG. One attested copy of this ori#ina dra!in# is encosed to the abo"e process

fo! cum In,process Inspection !hie aunchin# to shop.

!0 $stomer 6elate% (rocess ?MarDeting Sales@

36es(onsi4ility: S(er'isor, MarDeting Sales

!1 etermination o5 re8irements relate% to (ro%ct

a@ nuiries from "arious customers are recei"ed either by ora or teephone or e,mai or !ritten and studied !ith re#ard to technica and dei"ery aspects.

b@ stimate is prepared by ta7in# in to account of a input costs and submitted as per

format *

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Ma

hamaya Associates

QUALITY +6$EU6ES

&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

a@ %erformance of "endor is determined on the basis of three factors *uaity J0

mar7s@ &ei"ery J0 mar7s@ and $esponse J10 mar7s@.

b@ *uaity is assessed by coectin# data of re6ections in the tota suppies made. If

no re6ections are found 100> mars are aotted In case of some re6ections mar7s

are #i"en on pro,rata basis of uantity re6ected.

c@ &ei"ery is assessed by coectin# data of dei"ery detais in %urchase re#ister.

100> mar7s are #i"en if no deayed dei"ery is found. Other!ise mar7s are #i"en

on pro,rata basis of uantity deayed for considerabe period as the case may be.

d@ $esponse is assessed by the factors namey beha"ior ethica practices risin# tooccasions etc. Mar7s are aotted by perception basis ony.

f@ Then performance #rade is determined as mentioned in the format.

#@ &eetion of "endor is considered !hen "endorGs performance #rade is un,

satisfactory after informin# and #i"in# chance to impro"e.

-!- Selection o5 ne9 'en%ors

Addin# of ne! Nendors is assessed by =ead %urchase after studyin# his

capacity capabiity to maintain *uaity and dei"ery by pacin# a tria order and

suppy resuts. Then detais re recorded in the purchase re#ister.

-!. t Sorcing (rocess ?S43contracting@

a@ Separate ist of "endors is maintained in the format mentioned abo"e for purchase.

b@ These "endors are e"auated appro"ed and re,e"auated once in a year as mentioned

in paras abo"e.

c@ nuiry *uotation Sub,contract order is process by ora or teephone or !ritten as

needed for case to case. A detais are maintained in Sub,contract order Status

$e#ister *$: 00.

d@ Materias are issued to sub,contractors "ide dei"ery chaan *

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Ma

hamaya Associates

QUALITY +6$EU6ES

&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

.!1 $ontrol o5 +ro%ction

a@ After receipt of order production pan is made as per customer reuirement.

4@ $euired too is seected 5 mounted on the machine 5 the settin# has been done.

c@ As per the production pan the uantity reuired is produced.

%@ After competion of moudin#s as per process fo! cum In,process Inspectionfina inspection "ide format *ea%, +rchase

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Ma

hamaya Associates

QUALITY +6$EU6ES

&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

&etais of customer property are recorded in fie )o.

Master ist of measurin# de"ices used aon# !ith +aibration status ismaintained "ide *

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Ma

hamaya Associates

QUALITY +6$EU6ES

&ocument )ame:

+ro%ct 6ealiCation


+ause )o.

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

#!1 List o5 =ormats

Sl No escri(tion o5 5ormat =ormat No

1@ *uotation / stimate *

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Mahamaya

Associates


&ocument )ame:

Measrement,

Analysis an%

Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1 of

/!0 Measrement, analysis an% Im(ro'ement

/!1 7eneral

The or#aniation has estabished methods of measurement and anaysis to meet

the product reuirements to continuay impro"e the conformity and effecti"eness of

the *uaity Mana#ement System.

/! Monitoring measrement!

/!!1 $stomer satis5action

The customer satisfaction inde? is cacuated by #ettin# the feed bac7 from customer

on uaity dei"ery pricin# 5 ser"ice once a year. +ustomer feed bac7 on customer

satisfaction pro"ided by them in their format is aso considered. +ustomer feedbac7

form is aso fied by the customer durin# the "isits or durin# the "isits of

representati"es of the or#aniation it is aso fied by the or#aniation based on the

data.

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Mahamaya

Associates


&ocument )ame:

Measrement,

Analysis an%

Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 2 of

/!! Internal Qality A%it!

The or#aniation has estabished interna uaity audit to "erify the

effecti"eness of the *uaity Mana#ement System estabished impemented and

maintained.

Annua Audit pan are prepared interna uaity are conducted by the auditors

for departments other than their department. )onPconformances are reported. Audit

schedue J)otice@ are prepared indicatin# the scope Interna *uaity Audits are

conducted for a the departments at east once in si? months. Actions are ta7en toeiminate non,conformances and their route causes. &iscussed in the mana#ement

re"ie! meetin#s.

/!!- Monitoring an% measrement o5 (rocesses

*uaity Mana#ement system is monitored by panned interna *uaity audits.

+orrecti"e actions are ta7en to impro"e the *uaity Mana#ement System.

Measurements carried out on the product durin# process and correcti"e actions are

ta7en to impro"e the process to achie"e the panned resuts as appicabe.

/!!. Monitoring an% measrement o5 (ro%ct

%rocess inspection is carried out to ensure the output of the process meets the

reuirements as per the dra!in#/specification of the customer.

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Mahamaya

Associates


&ocument )ame:

Measrement,

Analysis an%

Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. - of

The or#aniation ensures that a non,conformin# products are abeed suitaby

and 7ept at a pace mar7ed )on,conformin# productsQ. &etais of actions ta7en to

eiminate non,conformities reease or acceptance under concession aternate

appications are recorded. Suitabe actions are ta7en on products !hich are detected

after dei"ery. After re!or7 re,inspection is carried before dei"ery as appicabe. )on

conformin# products are disposed to scrap deaers after the appro"a of &.

/!. Analysis o5 %ata!

The or#aniation has estabished method of coectin# and anayin# the data

for continua impro"ement in the uaity mana#ement system in the foo!in# areas

and discussed in the Mana#ement re"ie! meetin#.

a@ +ustomer satisfaction.

b@ +onformity of product reuirements.

c@ Trends in the *uaity Ob6ecti"es are used to ta7e pre"enti"e action.

d@ %erformance of the suppier

/!* Im(ro'ement

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Mahamaya

Associates


&ocument )ame:

Measrement,

Analysis an%

Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. of

/!*!1 $ontinal Im(ro'ement

The or#aniation uses *uaity poicy *uaity Ob6ecti"es Audit resuts

Anaysis of data +orrecti"e and %re"enti"e actions and Mana#ement $e"ie! for

+ontinua Impro"ement.

/!*! $orrecti'e Action

A the non,conformities from processes I*A and customer are re"ie!edcauses determined. Actions are ta7en to a"oid re,occurrence. $ecords are maintained

and re"ie!ed in Mana#ement re"ie! meetin#.

/!*!- +re'enti'e action:

The or#aniation identifies potentia non,conformities from the trends obser"ed in

*uaity ob6ecti"es. 4ased on this appropriate pre"enti"e actions are ta7en to pre"ent

the occurrence of non,conformities. $ecords are maintained and discussed in the

Mana#ement re"ie! meetin#.

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Maham

aya Associates

QUALITY +6$EU6ES

&ocument )ame:

Measrement, Analysis

an% Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1of

+6$EU6E : Q+ : 00*

1!0 $stomer satis5action 6es(onsi4ility: M6

+ustomer Satisfaction e"e is measured by obtainin# ratin#s from ma6or

customers once in a year and determine the e"e of customer satisfaction.

The ratin#s are obtained by sendin# the +ustomer

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Maham

aya Associates

QUALITY +6$EU6ES

&ocument )ame:


an% Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1of

*% : 00,2

-!0 $ontrol o5 Non3$on5irming (ro%cts 6es(onsi4ility: S(er'isor, Qality

)on,confirmin# products are i%enti5ie% at:

a@ In,process Inspection sta#e.

b@

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Maham

aya Associates

QUALITY +6$EU6ES

&ocument )ame:


an% Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1of

.!0 ANALYSIS = ATA

The method of coectin# data and anayin# for continua impro"ement in the

foo!in# areas.

a@ +ustomer satisfaction as mentioned in para 1.0 abo"e.

b@ %erformance of suppier as mentioned in procedure for purchase in cause .

c@ +ontro of product reuirements as detaied in procedure of cause para .1

for contro of production.

d@ Trends in uaity ob6ecti"es and coection of data.

4;ecti'e 1: To im(ro'e on time %eli'ery

&ei"ery schedue reuired by customer and actua dei"ery made detais are coected

monthy basis from customer order and status $e#ister mentioned in the Mar7etin#

cause .0.

4;ecti'e :To enhance cstomer satis5action

+ustomer satisfaction is obtained as mentioned at para 1.0 abo"e. The percenta#e of

satisfaction of each customer and o"era percenta#e detais are cacuated.

4;ecti'e -: To im(ro'e sales trn3o'er (er em(loyee!

Monthy saes detais are coected from Mar7etin# Saes department and di"ided by

the number of empoyees to arri"e at Saes per mpoyee. The data coected for the

abo"e anaysis of ob6ecti"e are anayed and respecti"e !or7 sheets #raphs bar charts

if any are fied ob6ecti"es fie

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Maham

aya Associates

QUALITY +6$EU6ES

&ocument )ame:


an% Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1of

*!0 $orrecti'e action 6es(onsi4ility: Manager, +ro%ction 2 Qality 2 M6

+orrecti"e action is needed for :

a@ )on,confirmin# products at sta#es mentioned in procedure for non,confirmin#

products.

b@ A non,conformances found in Interna Audit conducted and audits conducted by

certifyin# a#ency periodicay JSur"eiance audit@ for *uaity system processes.

c@ +ustomer compaints recei"ed from customers either in !ritin# or teephone orora are recorded as mentioned in procedure for cause

d@ A the abo"e are anaysed rout causes are identified disposa correcti"e and

pre"enti"e actions are ta7en. Aso discussed in Mana#ement re"ie! meetin# and

recorded in minutes of meetin#. ;ith re#ard to +ustomer compaints resuts are

informed to customer.

"!0 +re'enti'e action Q+ : 00* 3 . 6es(onsi4ility: E 2 M6

+re'enti'e actions nee%e% are :

a@ &etermined for potentia non conformities from the trends of uaity ob6ecti"es.

b@ Actions reuired are decided

c@ Actions reuired are impemented to a"oid occurance of non conformities.

d@ $ecords maintained.

e@ %re"enti"e actions are re"ie!ed in mana#ement $e"ie! meetin#.

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Maham

aya Associates

QUALITY +6$EU6ES

&ocument )ame:


an% Im(ro'ement


+ause )o. '

$e"ision )o. 01

&ate 2'/0(/200'

%a#e )o. 1of

a@ ist of formats

b@ ist of $e#isters

c@ ist of fies

Sl!No escri(tion o5 5ormat =ormat No

1 +ustomer

xl_QMS&P

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Transcript of xl_QMS&P