http://www.travelagents.com/

01, November Marion Fournaud

A Virtual travel Agent

Targeted customer group

• People who wants to organize an entire trip,• People who wants to buy property abroad,• Customers who are very interesting in

destination informations,• Between 25 and 40 years old, who use and

trust in internet.

Online customer services offer

• Web site specialized in package,• Hotels, flights, car rentals, cruises, packages

booking,• Travel news,• Buying a Property Abroad,• City guides,• Driving and flying distance tool, • The last lower price by country/ city,• Lowest price garanted,

Online customer services offer

Special web site dedicated to your destination,

• Travel Info,• Entertainment and Attractions,• Latest News and Info,• Weather,• Map,• Possibilities to book : Hotels, flights, car rentals, cruises, • Ex : www.prague.com, www.dubai.com

Difference travelagents.com/expedia.com

TRAVELAGENT EXPEDIA

none Rate calendar

none Activities ( Concert, show)

Very Good and updated city guide none

Buying a property abroad none

The last lower price by country/ city Today's Deals

none Rewards program

none Member account

Customer communication methods use by www.travelagents.com

• Guest can give their feedback

• They use an easy word to attract guest

6. Who are the OTA's partners (not advertisers)

• 1 to 5 star hotels,• Airline compagnies like Air France or American

Airlines,• Car rental agencies like Hertz or Europe Car.