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Transcript of Www.redcom.com +1.585.924.6500 REDCOM Proprietary. ©2011 REDCOM Laboratories, Inc. All rights...
www.redcom.com +1.585.924.6500REDCOM Proprietary. ©2011 REDCOM Laboratories, Inc. All rights reserved.
1083009-001-C 12/23/11
Emergency Response A Communications Perspective
www.redcom.com +1.585.924.6500REDCOM Proprietary. ©2011 REDCOM Laboratories, Inc. All rights reserved.
2
Introduction
When the situation gets complicated,you pick up a phone and discuss
options with others.
What happens if you can’t?
“Foot Dragging” at its best
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3
Introduction
Many disasters may disable or completely destroy communications systems and infrastructures
Disasters always occur when you are not prepared
You cannot imagine the composition of the disaster
A response is only possible if you are able to communicate and are prepared
The immediate solution following a disaster needs to be instant communications: satellite connectivity,radios, generators and solar power
Lives can be saved within the first few hours or days —but only if you are prepared with instant communications
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4
Presentation Agenda
We’ll look at:What’s Left After a Disaster
Types of Disasters and Emergencies
REDCOM Experiences
Preparation & Planning
Suitable Solutions
Phases of Disaster Recovery
Generally, nobody is prepared!
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5
What’s Left After a Disaster
Potential LossesAntennae/Masts
Outside Plant Wires
Email/Internet Servers
Switching
Buildings
Latent DamageWater
Ash/Dust
Over Voltage
Corrosive Residue
For planning purposes, assume a total loss
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6
Operating Environment After a Disaster
EnvironmentHot (No A/C)
Humid/Wet
Dirty/Dusty
High Winds
Limited ResourcesFood
Transportation
Power/Fuel
Shelter
Spare Parts/Long Lead Time
Most disasters createsimilar conditions
Disasters are unpredictable!
Prepare for all conditions!
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7
Three Mile Island Nuclear Accident
Unencrypted Police and Fire Radios
Unencrypted public official communications
CNN brought in RYDER fiberglass truck filled with scanners to monitor official communications
Broadcast sensitive information before even public officials could be briefed
Hydrogen Bubble Hysteria created by CNN
Uninformed speculation broadcast to the public before any credible nuclear experts had an opportunity to assess the situation
Police radio network use terminated; runners used
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8
Loma Prieta Earthquake Incident
State Disaster Reporting System crashed (literally)
Disc drives destroyed due to shaking causing head crash
Took days to make repairs and re-boot systems
City CENTREX phone system “died” as central offices batteries depleted because generators failed or were out of service
Old retired telephone cordboard in city hall basement was hastily reactivated to allow comms to fire and police stations
Major underground disaster center put out of action because its emergency generators were natural gas driven and area gas main “shake valves” closed, cutting off fuel.
PG&E officials couldn’t communicate due to phone damageand Telco outages
Outside area coordination calls could not get into the region
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9
Disaster: Earthquakes It’s not “if” but “when”
Selected Major Earthquakesin 2011:
Christchurch, New Zealand (Feb.)
Myanmar-China Border (March)
Tohoku, Japan (March)
Shan State, Myanmar (March)
Fergana Valley (July)
India-Nepal Border (Sept.)
Van, Turkey (Oct. & Nov.)
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10
Disaster: Cyclones Common in the South Pacific
Major Cyclones:Manihiki, Cook Islands 1997
Vava’u 2002
Chuuk 2002
Guam 2003
Tikopia 2003
Eastern Fiji 2003
Tongatapu 2003
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11
Disaster: Volcanoes
Major Volcanic Eruptions:Rabaul 1994
Mt. Pinatubo, Philippines, 1991
Mayon Volcano, Philippines, 2009
Iceland, 2010
Mt. Bulusan, Philippines, 2011
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Disaster: Lightning Helps to identify grounding faults, fast!
The bane of technicians everywhere!
Recurs frequently
Can cause equipment lossand latent damage
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13
REDCOM ExperiencesWe supply and supportthe world’s response teams
Customers:
Dept. of Energy (Atomic)
NATO
Federal Emergency Mgt. Agency
UN High Commission for Refugees
UN Development Program
Nippon Telegraph & Telephone
NASA
Alascom
Honduras Ministry of Health
Worldwide Armed Forces
Los Angeles Fire Department
Dade Co. (Florida)
Embedded REDCOM Response:
Mt. Pinatubo 1991
NY Ice Storm 1991
Cook Is. Fire 1992
Mid-USA Flood 1992
Space Vehicle Crash 1994
Kobe Earthquake 1995
Peace KeepingRwanda 1994
Bosnia 1996
East Timor 1999
Honduras Cyclone 1998
Terrorism 11 Sept 2001
White House 2001
Hurricane Katrina 2005
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14
Preparation & Planning
Preparation starts NOW
Unfortunately most disaster planning doesn’t actually start until the disaster strikes
Financial PlanningOften funding is released after the disaster
Unfortunately, funding may be channeledelsewhere afterwards
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Technical Preparation
Prepare and test the response equipment
Use familiar equipment where possible
Keep the equipment away from needy hands
Keep cables and connectors with the equipment
Store with related equipment in the same boxes
Do as much configuration & programming as possible now
Reserve satellite spectrum for emergency communications
Will response equipment interface with surviving equipment?
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16
Suitable Response Equipment Parameters
Must Operate in Hostile Environments
Water ConsiderationsWaterproof
Water Resistant Containers
Humidity
Temperature Considerations100% Operational to 45° C
Not Reliant on A/C
Ash/Dirt/Dust ConsiderationsAvoid Fans & Filters
Avoid Tape & Disk Drives
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Suitable Response Equipment Parameters
Wind ConsiderationsMasts/AntennaeNot Deployable
GSM Not Deployable
Limited Power/FuelGenerators
Solar Power
TransportationShock Resistant
Lightweight
Small
InterfacesQuick connect ability
Subscriber lines
LSRD/GSRD (simplicity)
VSAT
Radio
Modems
Stand-alone cellular
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18
Suitable Equipment for Disaster Recovery
REDCOM Rapid Response System
Radio NetworksChannel assignments
Interconnect through switch
Telephones
Spooled Waterproof Cable
Satellite Modems
GeneratorFuel & Oil
Solar or Hybrid
Computers
Email Access
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19
Suitable Equipment for Disaster Recovery
Multiple Sub-NetworksIntegrate
Access to Gateway
Flexible Gateway
Microwave
LSRD = Long Haul
Point-to-Point Wireless Subscriber
Computers/Routers
Operator CenterLocate Phone Book
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20
REDCOM Portable Communications Systems
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21
Disasters: The Recovery Where’s my service?
Response Phases: First Response Team
Crisis Management
Relief Agency Support
Service Restoration
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22
Disaster Response Phase One First Response Team
Evaluation Role
May be On-Site During Event
Prepared for Short Duration Stay
Light Transport
CommunicationsMinimal Equipment
Local Communications
No or Minimal Backhaul
Self Sufficient Power
Solar
Solar Hybrid
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23
Disaster Response Phase Two Crisis Management
Multi-Discipline
Limited Transport
Single Command Point
Integration of Communication Elements
Relay Needs to Home
Communications
Central Telephone System
Organized Radio Networks
Higher Bandwidth to Home
Limited Backhaul
Localized Limited Power
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24
Disaster Response Phase Three Relief Agency Support
Multiple Agencies
Extensive Equipment Requirements
Communications Network
Should be Interconnected
Multiple Interfaces
International Relay Required
Who’s Paying?
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25
Disaster Response Phase Four Replacement & Cleanup
Can the response package be left on-site?
Is there equipment that survived?
Will it integrate with existing Network?
Can response package be replaced?
Emergency crews want to go home
Who owns what?Ensure your equipment is marked
EquipmentMake sure service is available
Re-package properly
Keep connectors & cables
Sort out at home immediately
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26
Conclusion
Start planning now
Plan for all typesand levels of disaster
Create Disaster Response Package(s)
Have a plan for meansand level of response
Be prepared to provide service
You must act now!
Waiting may be deadly!
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27
Contact Information
HeadquartersUnited States of AmericaOne Redcom Center,Victor, New York 14564-0995Phone: 585-924-6500E-Mail: [email protected] site: www.redcom.com
InternationalGermanyOtto RupprichtMurrhardter Straße 28,71522 Backnang Phone: 49-7191-60189 Mobile: 49-171-7344962E-mail: [email protected]
InternationalFar East Tech SupportTun-Hua South Rd.Section 2No. 59, 12th Floor -1,Taipei, Taiwan R.O.C.Phone: 011 886 22 707-6677 E-mail: [email protected]
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28
Disclosure
The information presented in this presentation is subject to change without notice or obligation.
Content produced by third parties is not necessarily endorsed or supported by REDCOM.
The REDCOM name, logo, SLICE®, and TRANSip® are registered trademarks of REDCOM Laboratories, Inc.
ClusterNet™, CommandSet™ and SLICE® 2100™ are trademarks of REDCOM Laboratories, Inc.
CLASSSM is a service mark of Telcordia Technologies, Inc.
REDCOM products are covered by one or more U.S. and international patents.
©2011 REDCOM Laboratories, Inc. All rights reserved.