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Uses of Voice Documentation

A Talkument Overview

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• Public safety• Financial services firms• Consumer telesales• Public utilities

Compliance Quality Management

• Call centers• Coaching• Training• Reporting

Why Record Business Calls

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• Capture an accurate historical record of all business communications

• Provide businesspeople the ability to store, organize, annotate and share phone conversations

• Use voice documents to verify details, share information and collaborate with others

• Intended for all phone users

Voice Documentation

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• When is the last time you forwarded an email to a group?

• Did you add comments to the message before forwarding it?

• When did you last search for an email to verify something?

An Analogy

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Productivity!• Share information more quickly• Share all information, not just a summary• Eliminate time required to transcribe• Review a document instead of repeating a

conversation when verifying details

Why Voice Documentation?

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Just Imagine…A project manager shares functional requirements with product experts to collaborate on proper system design

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Accuracy!• Capture the full communication, tone of voice,

pauses and all• Seamlessly transfer the accurate conversation,

not just a paraphrase• Verify exactly what was said and by whom• Eliminate uncertainty and miscommunication

Why Voice Documentation?

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Just Imagine…After taking a phone order, a salesperson highlights the special shipping instructions and shares them with the shipping manager

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• Any business– Accurate documentation benefits any business– Speed and efficiency benefits all businesses

• Every businessperson– Ability to review my communications gives me

greater control over performance– Who doesn’t need to share information?

Who Benefits?

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Risk Management Collaboration

Transaction documentation to minimize liability•Healthcare•Human Resources•Insurance•Financial Services•Transportation

Seamlessly and quickly share information and ideas•Engineering•Legal•Manufacturing•Professional Services•Real Estate

Specific Uses

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• A telecom appliance• Talkument fits seamlessly into many existing communication

networks• Three models to serve the SMB market

– Talkument Small Office• 20 VoIP Phones

– Talkument Small Office Analog• 8 analog CO lines or 20 VoIP Phones

– Talkument• 2 T1/PRI or 48 VoIP Phones

Our Solution: Talkument

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• Organization• Drag & drop

folders• Search folders

• Custom List View• PVD preview pane

PVD = Portable Voice Document

Talkument Console

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• Title• Participants• Transitions• Highlights• Comments

PVD Viewer

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• Appear / Hide when calls are present• Tag calls with information• Use tags for document searching• View tags in voice document

Call Tagging

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• Share link, not a file• Share with existing users• Share with external contacts

• Include a share expiration• Private sharing• Read/write sharing

Sharing

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• Users access only authorized documents

• Authorization down to call segments

• Playback is encrypted

Security

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• Talkument enhances productivity and accuracy levels for all businesses

• It works like email, something already natural, comfortable and intuitive in any work environment

• Talkument is simple and cost effective• Businesspeople can now store, organize, annotate and

share telephone calls

Talkument Summary

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Your Complete Voice Document Solution