www.netgain-systems.com

WE MONITOR THE WORLD

Keeping Enterprise IT Environments in Good Health

Say goodbye to faults, performance bottlenecks, congestions and other IT failures. At NetGain Systems, we combine performance, availability, event, and impact management, with predictive analytics that detect and reduce time to repair – and we achieve this BEFORE your end-users, or the services you offer, are negatively impacted.

Powerful & Comprehensive

Monitors everything and anything that is connected to your network

Simple & User-Friendly It’s so easy, you can learn it in a single day and monitor with ease on-the-go

Flexible & Customizable Designed with you in mind so you can easily customize devices, reports and more

Unique & Business-Ready

Role-based multi-user support, specialised views and tools help you optimize your IT environment and business for success

Fast & Accurate Auto-discovers and detects root causes of problems instantly

www.netgain-systems.com

WE MONITOR THE WORLDInfrastructure Monitoring

as a Service (IMaaS)

NetGain’s MC² is our flagship service, which has been delighting customers all over Asia Pacific for the last decade. An award winning service, MC² delivers world-class monitoring of today’s most complex IT infrastructure 24x7. Once deployed, customers experience immediate results.

Effective IT infrastructure monitoring is a fundamental requirement for any modern business delivering reliable services to both internal and external customers. No matter how large your business, having an effective IT infrastructure monitoring solution is not an option - it is a prerequisite - because today, IT is a mission-critical asset, no exceptions.

Technology has evolved at a rapid pace in the last two decades, and yet IT monitoring has not evolved in line with this growth. This is largely due to the failure to predict the rapid expansion of IT systems, users and services; however, it is also a lack of appreciation for the expanded role of IT professionals. The result? Inefficient systems and frustrated IT teams.

Monitoring Command Center

With IMaaS· End-customers experience seamless interaction and superior levels of service with your business· Internal end-users expect IT efficiency and for it to just work· IT professional are more satisfied because their customers are happier, they are reassured their IT

systems will be running 24x7, they can be pro-active, and they can deliver more business value as they no longer have to focus on the mundane job of infrastructure monitoring

With IMaaS, an enterprise can be up and running 24x7, anywhere, anytime and on any device, with all issues identified and tackled before becoming a problem for the users of technology. This is the guarantee of IMaaS - this is what it delivers.

Immediate Business Results with MC² Performance, availability, event, and impact management with predictive analytics that

detect and automatically resolve IT performance issues – and this is achieved BEFORE services are negatively impacted

All monitoring information available in business ready reports, which means business executives can understand how the IT infrastructure is performing in relation to their line of business

Know, 24x7, what is happening across your entire IT infrastructure, which includes availability and performance of network devices, servers, systems, databases, middleware, application services and customized applications

Monitor back-end devices - physical or virtual – and scale for a distributed regional or global network

Manages the performance of all IT-controlled assets, including real-time insights into IT performance, which reduces down-time

 

Infrastructure Monitoring as a Service (IMaaS)E.g. Cisco, F5, Citrix, HAC

Network-Level monitoring scope, such as: Interface (Packets, Input /

Output Rate & Utilization) TCP Port (Response Time)

Virtual LAN (Input / Output Rate)

Temperature and UPS Connections (Active & Rate) Power Supply State Timeout Statistics (TCP, UDP,

IP, SSL & Persist Timeouts) Http Stats Copier and Printer Status Access Points

E.g. Juniper, Fortigate, NetScreenSecurity-level monitoring scope, such as: Firewall Connections (Rate &

Max) Firewall Http Stats (Sockets &

Authentication Sessions)Sessions (Allocated/Failed/Max)

SSL-VPN Stats (Users & Hits) Intrusion Attacks (SyncAttk,

TearDrop, PingDeath, SrcRoute) Dropped Packets (Denied by

Policy & Authentication failed)

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WE MONITOR THE WORLD

How does it work?MC² uses intelligent and lightweight agents (or probes) to periodically collect and monitor status and performance information from diverse and complex IT environments, such as network devices, servers, databases, applications, and more. The information is validated against pre-defined thresholds or policies to generate notifications about potential breakdowns, which are sent to IT personal, via email, SMS, audio alarms or popup windows. This data is also used to generate management reports on demand.Our Minimal Support Commitment:• Leasing of NetGain Enterprise Manager™ appliance on-site• Full monitoring options to monitor network, systems, storage, databases and applications• Free repair/replacement of NetGain Enterprise Manager™ appliance in case of hardware failure• Support of product updates, bug fixes and onsite upgrades/patches• Email and phone technical support between 8am-5pm • VPN remote support services for monitoring configuration/support, such as addition of monitors,

maintenance of monitoring polices (e.g. Thresholds / notification rules / business views / dashboards / reporting maintenance), upgrades / patches, backup policies and other preventive maintenance and trouble-shooting tasks.

• Next Business Day response

Strategic Business Benefits of MC²

• Reduced ICT costs and complexity

• Decreased TCO• No intensive training required • No more messy upgrades –

evolves with business needs• Outsourced but in-sourced –

giving IT departments complete control

• Meet internal KPIs• Reduced risk and compliance• Less reliance on individuals• Makes IT more efficient • Delivers IT professional

satisfaction• Takes away a headache IT

departments don’t need to have

• Allows for more accurate budgeting and forecasting

• Reduces operational costs, internal frustrations and IT complexity

• A single window on everything in your IT environment

• Real-time, end-to-end integrated management in a multi-vendor and heterogeneous environment

• Extremely flexible, open platform system - works anywhere, with anything

Monitoring Command Center

(MC2)

When the decision is made to subscribe to IMaaS, IT professionals can devote more time to the strategic utilization of IT assets, knowing that if any infrastructure issues arise, they will be alerted and can address challenges BEFORE major problems occur. This provides enormous peace of mind for IT teams.

E.g. Windows, Linux, VMWARESystem-level monitoring scope, such as: Log File (Keyword Frequency,

Matching Content & New Lines)

Memory Storage (Total, Used, Available & Utilization)

CPU (Utilization, User, System, Nice & Idle)

Ping (Response Time) Disk (Total, Used & Available) OS Process (Agent/SNMP)

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E.g. Oracle, MySQL, DB2 Database-level monitoring scope, such as: Datafile Tablespace performance

(Physical Reads/Writes Rates & Max Time)

Tablespace utilization (Free & Total Sizes)

Connections (Active, Maximum & Utilization)

Databases Status (Data File Size, Log File Size, Log Cache, Active Transactions & Backup/Restore)

Deadlocks DbSpace (Free & Total Space)

DA

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WE MONITOR THE WORLD

NetGain Enterprise Manager V6

NetGain Enterprise Manager ESSENTIAL‘Essential’ monitors the entire business infrastructure, covering Networking, Security and Systems. With optional advance monitors (for Databases, Applications & Storage) available, ‘Essential’ is ideal for Large Enterprises, SMEs and SMBs with its unlimited Management views and Multi-user Support features. Like ‘Lite,’ ‘Essential’ monitors Phone Systems, Security Systems, Network Cameras, PCs, Network Copiers and Printers, SMS Gateways, Wireless Access Points & more.

NetGain Enterprise Manager LITE A software-based solution that monitors Networking, Security and Systems, ‘Lite’ is an extremely budget-friendly monitoring tool, best suited for SMEs and SMBs requiring basic network monitoring systems, without the need for management views and user access. Covers any IP-based devices, such as Phone Systems, Security Systems, Network Cameras, PCs, Network Copiers and Printers, Wireless Access Points and more.

NetGain Enterprise Manager ELITE‘Elite’ is the ulitmate monitoring tool, which monitors the entire IT environment. It is ideal for advanced environments, such as large enterprises, SMEs and SMBs, private and Government Institutions. Covering all six categories of Networking, Security, Systems, Databases, Applications and Storage, this appliance-based soution supports deeper monitoring of business applications, storage and databases including: LotusNotes, Oracle, MySQL, DB2, MS-SQL, JBOSS and more.

NetGain Enterprise Manager™ - our flagship product – was launched more than a decade ago and it has been delighting customers throughout that time. This award-winning product is the world’s first intelligent, plug-and-play appliance that pre-emptively monitors IT infrastructure in real-time. Now, there is a new series of Enterprise Manager and there is there no better way of describing it than the fact that it’s LITE, it’s ESSENTIAL and it’s ELITE!

NetGain Enterprise Manager™The First Line of Defence for Your IT Environment

NetGain Enterprise Manager™ is a quick to deploy, user-friendly enterprise management tool that monitors and manages complex IT environments, enabling our customers to avoid IT downtime and reduce operational costs. It really does deliver world-class monitoring of today’s most complex IT infrastructure 24×7.

E.g. NetApp, NEC, TSM, AtempoStorage-level monitoring scope, such as: Connectivity (Status) Disk States (Used/Total Size) Port Status Power Supply Status Array Raid Drive Disk Controller Status Data Transfer (Received &

Transfer Rate) Memory Utilization Temperature (Normal /

Overheat)

STO

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E.g. MS Exchange, LotusNotes, Application-level monitoring scope, such as: Email (send/receive) DNS (Lookup Time & Results) URL (Response Message, SSL

Cert Download Success) Server Log Transactions &Transaction

Summaries Web Application Active Threads MailBox (History, Message) Active Directory Service IIS Service (Rx & TX Rate) VM Status (CPU, Memory,

Status)

AP

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3 Basic Monitoring CategoriesSoftwareEasy Installation2-User SupportTopology 31 Business View Instance1 SLA Monitoring Instance1 Logical Map3 Basic Monitoring Categories + Optional Advance Monitors Software/AppliancePre-integrated/Easy InstallationMulti-User SupportTopology 2 & 3Unlimited Business ViewUnlimited SLA MonitoringUnlimited Logical Maps3 Basic & 3 Advance Monitoring Categories AppliancePre-integrated Multi-User SupportTopology 2 & 3Unlimited Business ViewUnlimited SLA MonitoringUnlimited Local Maps

www.netgain-systems.com

WE MONITOR THE WORLDFeatures

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Identify the geographical locations of devices, complete with live updates

Be the first to know of any problems with devices in your IT environment

Understand department & business impacts

Assign viewing & modifying rights. Delegate monitoring to other departments

Prepare standard & user-defined reports within minutes

See your entire IT environment within a single glance

Customise, integrate & deeply monitor devices with scripts

Define thresholds for assessing the state of health for your devices

Diagnose root causes of faults with correlation rules quickly

Analyse the state of health for your devices & customers’ perception of services

Record solutions to recurring faults and solve them with ease

Identify exact locations of failing devices in datacenter within seconds

DashboardsSLA Monitoring Reports

Event Correlations AlarmsKnowledge Base

Multi-User Role Based Support

Custom Scripts Threshold Settings

Business View Logical MapDatacenter View

www.netgain-systems.com

WE MONITOR THE WORLD

CIMB Group: “NetGain Systems Enterprise Manager has helped us to to ensure that our customers’ Web experience with our Internet Banking portal is up to the mark. We are now able to keep an eye on our portal 24×7.”

MetLife: “NetGain played a major role in helping our company grow. The increased complexity of our business calls for better IT infrastructure monitoring, a service that NetGain could deliver really well. A technological breakthrough indeed.”

Panasonic: “Now we are more involved in the front line. We are able to find more customers and extend our existing services. But the most important benefit is we feel safe. We know our infrastructure monitoring is in very good hands. It’s definitely the reassurance we needed.”

China Telecom: “The overall functionality of NetGain’s management solution is meeting our expectations. We had used various IT management systems from many vendors, and NetGain Enterprise Manager is the first third party monitoring solution that we have used. We believe such solution is very important and mandatory for our daily operations and we have benefited immeasurably since deployment. We are very positive about this solution and look forward to doing more with NetGain to improve our operational excellence.”

Murphy Oil Corporation: “NetGain’s service helped us to create an integrated view of our IT infrastructure devices, storage, systems, applications and services for our business operations with a geographical topology view. Previously we had different interfaces to monitor our infrastructure, which were inefficient and left us in fire fighting mode. Our IT systems are now delivering seamlessly, thanks to NetGain Systems.”

Mount Alvernia Hospital: “NetGain’s service is extremely easy to use with its simple interface but detailed features, which makes monitoring a breeze. The monitoring solution is highly accurate and configurable. Customization is a main reason we went with NetGain and it fitted perfectly to our workflow. Backup and restore is now easier than before.”

Beijing Olympics 2008: “NetGain Systems was not only awarded as the sole IT monitoring solutions provider for Olympic Games 2008 but was also selected as the best candidate to fulfil the glorious role of IT monitoring and management for “Good Luck Beijing” Sport Events.”

What Our Customers Say

About NetGain Systems

NetGain Systems delivers the world’s first plug & play IT Infrastructure Monitoring as a Service (IMaaS), which means our customers are proactive rather than reactive.

We combine performance, availability, event, and impact management with predictive analytics that detect and reduce time to repair – and we achieve this BEFORE our customers or the services they offer are negatively impacted. Launching our global headquarters in Singapore in 2002, we have since opened offices across Asia Pacific, delivering our highly regarded and award winning IMaaS to more than 200 of the regions’ Fortune 500 companies.

Our customers cover all industry sectors, large and small, including China Mobile, China Unicom, Standard Chartered, Lim & Tan Securities, Fraser And Neave, Honda, Ocean University of China, amongst others, and we were the infrastructure monitoring partners for the Beijing Summer Olympics 2008 and the Singapore Youth Games 2010. We are proud to deliver a service that is cost-effective, extremely easy-to-use, and grows with our customers as they grow and evolve.Blk 4012,Tech Place 1 #07-14 Ang Mo Kio Ave 10 Singapore 569628

+65 64561722 info@netgain-systems.com