Medgar Evers College of The City University of New York Charles Evans Inniss Memorial Library LibQUAL+: A 180 Perspective Presented by Consuella A. Askew, Chief Librarian and Chair of Information Services January 17, 2005 Boston, MA Medgar Evers College? Senior College of CUNY FTE 5,000+ ; Faculty Degree programs: A.A. & B.A. Population served: predominately African American (Caribbean) and Hispanic Only urban Black College in NYC The Library Building: Occupy 25,000+ sq. ft. Staff : 25 FTE; 7 professional librarians Operating budget: $190,000+ Collection: 118,000 volumes, 450+ periodicals; 18,000 AV items; access to over 4 million items through CUNY libraries. 2 credit hour LIB100 course Why LibQUAL+? Limited resources MSACHE visit spring library capital projects: $4M+ Organization is in transition Strategic planning No current assessment data for library services CUNY libraries participating as a group What to do with the Data? Resource allocations Enhance library services and programs Implementation of capital projects Identify and emulate best practices of other CUNY libraries Incorporate user feedback into strategic plan CEIML, creating success, one survey at a time.