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Transcript of Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing)...
![Page 1: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/1.jpg)
www.LocalIncomeLab.com
Creating Maximum Leverage & Profitability In Your Business
(outsourcing)
Clifford & McNally
![Page 2: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/2.jpg)
www.LocalIncomeLab.com
Who am I & why should you listen to me
• Built a multi million dollar business that sold services direct to SMBs (Everon)
• Built standardized offerings to allow for industry leading GM and bottom line performance
• Lead process automation & outsourcing that has created millions of dollars in savings across multiple businesses
• Willing to share 10 years of hard learned lessons servicing SMBs
![Page 3: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/3.jpg)
www.LocalIncomeLab.com
5 Lessons For Maximum Leverage & Profitability In Your Business
1. Think globally2. Embrace the profitability leverage formula3. Invest in building a global team4. Create systems and procedures for your team5. Leverage the fact that it is easier than ever to
find and work with people form around the globe!
![Page 4: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/4.jpg)
www.LocalIncomeLab.com
Think Globally
“Globalization has changed us into a company that searches the world,
not just to sell or source, but to find intellectual capital – the world’s best
talents and greatest ideas.”- Jack Welch
![Page 5: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/5.jpg)
www.LocalIncomeLab.com
Hire the best person in your city for the job?
![Page 6: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/6.jpg)
www.LocalIncomeLab.com
Hire the best person in the world for the job?
![Page 7: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/7.jpg)
www.LocalIncomeLab.com
Cost & talent advantages to thinking globally!
![Page 8: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/8.jpg)
www.LocalIncomeLab.com
Cost & talent advantages to thinking globally!
![Page 9: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/9.jpg)
www.LocalIncomeLab.com
5 Lessons For Maximum Leverage & Profitability In Your Business
1. Think globally2. Embrace the profitability leverage formula3. Invest in building a global team4. Create systems and procedures for your team5. Leverage the fact that it is easier than ever to
find and work with people form around the globe!
![Page 10: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/10.jpg)
www.LocalIncomeLab.com
Profitability Leverage Formula
Leadership + Talent +Tools &
Automation = Success
PeoplePeople
FinancesFinances
![Page 11: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/11.jpg)
www.LocalIncomeLab.com
Profitability Leverage Formula
Leadership = you or a key member of your team
Lead-er-ship, n. –- The action of leading a group of people or
organization
Synonyms -guidance – direction – management - command
![Page 12: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/12.jpg)
www.LocalIncomeLab.com
Profitability Leverage Formula
Talent = outsourced team
Tal-ent, n. –- Natural aptitude or skill. A person possessing
such a talent or skill
Synonyms -Gift – ability – genius - capability
![Page 13: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/13.jpg)
www.LocalIncomeLab.com
Profitability Leverage Formula
Automation & Tools = you & your team
Discovering –- Software & procedures that allow work to be
completed cost effectively and effectively
Educating –Talent on how to use software & procedures to complete work
![Page 14: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/14.jpg)
www.LocalIncomeLab.com
Profitability Leverage Formula
Success = profitable growth for your business
![Page 15: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/15.jpg)
www.LocalIncomeLab.com
5 Lessons For Maximum Leverage & Profitability In Your Business
1. Think globally2. Embrace the profitability leverage formula3. Invest in building a global team4. Create systems and procedures for your team5. Leverage the fact that it is easier than ever to
find and work with people form around the globe!
![Page 16: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/16.jpg)
www.LocalIncomeLab.com
Invest in building a global team
How to find good outsourcers
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www.LocalIncomeLab.com
Invest in building a global team
Hire outsourcers the same way you hire a regular fulltime employee
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www.LocalIncomeLab.com
Invest in building a global team
Sourcing
Filtering
Interviewing
Offer
![Page 19: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/19.jpg)
www.LocalIncomeLab.com
Invest in building a global team
Job request is critical• Culture & ongoing expectations• Investment in working together • Looking for regular work• Skills necessary• Give them a hurdle
Sourcing
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www.LocalIncomeLab.com
Invest in building a global team
Cut through the noise• Eliminate anyone that skipped the hurdle• Make additional requests of candidates• Evaluate communication skills in the process• Interview as many candidates as you can• Think about running a contest
Filtering
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www.LocalIncomeLab.com
Invest in building a global team
Know your key requirements• Communication
– Language– Responsiveness– Expectation setting
• Availability • Demonstrated ability
Interviewing
![Page 22: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/22.jpg)
www.LocalIncomeLab.com
Invest in building a global team
Offer based on• Testing period• Job Specifics• Success criteria• Rate / cost (fixed)
Offer
![Page 23: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/23.jpg)
www.LocalIncomeLab.com
5 Lessons For Maximum Leverage & Profitability In Your Business
1. Think globally2. Embrace the profitability leverage formula3. Invest in building a global team4. Create systems and procedures for your
team5. Leverage the fact that it is easier than ever to
find and work with people form around the globe!
![Page 24: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/24.jpg)
www.LocalIncomeLab.com
Create systems & procedures
Be specific about the results you expect and the steps that should be taken to produce success
![Page 25: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/25.jpg)
www.LocalIncomeLab.com
Create systems & procedures
Create specific deadlines & schedules for tasks & work production
![Page 26: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/26.jpg)
www.LocalIncomeLab.com
Create systems & procedures
Provide specific reporting & progress requirements
![Page 27: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/27.jpg)
www.LocalIncomeLab.com
Create systems & procedures
Provide automation tools & best practices for successful completion of the tasks and project
![Page 28: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/28.jpg)
www.LocalIncomeLab.com
Create systems & procedures
Inspect & monitor what you expect
![Page 29: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/29.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
My goal:
I need a peanut butter and jelly sandwich created
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www.LocalIncomeLab.com
Typical outsourcer experience
In interview this guy:
![Page 31: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/31.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
In interview this gal:
![Page 32: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/32.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
And a few more folks:
![Page 33: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/33.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
I select this gal to get started because she has a great portfolio, great experience, great communication skills, and will be done by next Thursday which I need
![Page 34: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/34.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 35: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/35.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 36: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/36.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 37: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/37.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 38: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/38.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Automation & Tools:
![Page 39: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/39.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 40: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/40.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 41: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/41.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 42: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/42.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 43: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/43.jpg)
www.LocalIncomeLab.com
Typical outsourcer experience
Results:
![Page 44: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/44.jpg)
www.LocalIncomeLab.com
Create systems & procedures
The key to avoiding the typical outsourcer experience!
![Page 45: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/45.jpg)
www.LocalIncomeLab.com
Working with outsourcers
Let’s look at the details
![Page 46: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/46.jpg)
www.LocalIncomeLab.com
Working with outsourcers
Identifying which processes to outsource
Start with these:– Repetitive tasks– Reporting & data collection– Non-client facing tasks– Social Media work– Writing (articles, tweets, webpages, etc)– Programing
![Page 47: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/47.jpg)
www.LocalIncomeLab.com
Working with outsourcers
Who we work with and our opinions
• Philippines vs India• US based resources• Odesk vs Elance• Specialized service outsourcers
![Page 48: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/48.jpg)
www.LocalIncomeLab.com
Working with outsourcers
How to treat your extended team – context & training
![Page 49: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/49.jpg)
www.LocalIncomeLab.com
Working with outsourcers
Sending over your first tasks (getting started!)
![Page 50: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/50.jpg)
www.LocalIncomeLab.com
Working with outsourcers
My processes are too complicated!
![Page 51: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/51.jpg)
www.LocalIncomeLab.com
5 Lessons For Maximum Leverage & Profitability In Your Business
1. Think globally2. Embrace the profitability leverage formula3. Invest in building a global team4. Create systems and procedures for your team5. Leverage the fact that it is easier than
ever to find and work with people form around the globe!
![Page 52: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/52.jpg)
www.LocalIncomeLab.com
Find & work with people from around the globe
• Logonerds• Elance – creative work from around the world• Odesk – technical work from around the world• Craigslist.ph – Philippines hiring • 99 designs – design work• KillerCovers - Ebook covers• 24slides.com – presentations in 48 hours• Outbrain – content distribution• Fiverr – Anything you could imagine
![Page 53: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/53.jpg)
www.LocalIncomeLab.com
5 Lessons For Maximum Leverage & Profitability In Your Business
1. Think globally2. Embrace the profitability leverage formula3. Invest in building a global team4. Create systems and procedures for your team5. Leverage the fact that it is easier than ever to
find and work with people form around the globe!
Success!!
![Page 54: Www.LocalIncomeLab.com Creating Maximum Leverage & Profitability In Your Business (outsourcing) Clifford & McNally.](https://reader030.fdocuments.us/reader030/viewer/2022020417/5697c01d1a28abf838cd08c4/html5/thumbnails/54.jpg)
www.LocalIncomeLab.com
Maximum Leverage & Profitability In Your Business
Questions?