Www.its-tel.comCopyright © July 2004 by ITS1. © July 2004 by ITS2.


Session Overview- VME Pro

• Introduction of the VME Pro

• Hardware Description

• VME Pro Architecture

• Features & Services

• Automated Attendant Features

• Voice Mail Features

• System Administration Features

• Unified Messaging

• SMS Notification


VME Pro

• 4 or 8 analog extension ports

• Up to 500 mailboxes and 72 hours recording time

• Unified Messaging



Hardware Description

4/8 LinesRS-232

9 VDC

Expansion Module

DSPFlash Memory

LCD

Ethernet

Built-inModem

Expansion ModuleConnector


Expansion Modules1

2

3 1. UM Module2. 4 Port Expansion

Module and UM3. 4 port Expansion

Module


Front View of VME Pro

Power Supply Connector

LCDEthernet socket RJ – 45

4( 8 – )Analog Extensions RJ –11 Sockets

RS-232socket


VME Pro Architecture


Automated Attendant Features• Multilingual option

• Varied Opening Greetings: Day, Night, Break, Holiday

• Offers flexible number of digits from 2 to 6

• Automatic Mode/System Schedules

• Call Transfer: Supervised, Semi-Supervised, Non-Supervised

• 98 Script Menus

• Default Transfer to Operator

• Fax Detection and Routing


Automated Attendant Features (Cont’d)• Direct Dialing to Extensions

• Greeting by Port

• Answer on First Ring

• Audio-Text

• Dial-a-String

• Multiple Repetitions


Voice Mail Features• 500 Mailboxes

• Notification from all Ports (selectable)

• Up to Maximum 92 Messages per Mailbox

• Customized Greetings and Language per Mailbox

• Message Retrieve, Save, Copy, Delete, Forward

• Date and Time Stamp

• Skip Forward to Next Message

• Automatic Message Purge


Voice Mail Features (Cont’d)

• Password Protection

• Do Not Disturb Mode

• Message Delivery (Work Extension, Mobile, Home, Email)

• Message Notification (Pager, Message Waiting LED, Interrupted Dial Tone, SMS, Email)

• Call Recording (depending on PBX type)

• PMM User Utility – Manage Mailbox


System Administration Features• Software Download, Flash-Based EPROM

• Built-in DTMF Line Monitor

• Port Status Display

• Built-in Modem for Remote Administration

• Ethernet Network Connection for TCP/IP Integration with Local Area Network

• Report Generator: Configurations, Memory Usage, Traffic Reports

• Programming: PC Programming via VUP, Touch-Tone Phone (DTMF Tones)

• Security Passwords: System Administrator, Operator Mailbox Owner


System Administration Features (Cont’d)• Integration with most existing PBXs: In-Band DTMF

• Integration capabilities with specific PBXs: Out-Band via RS-232 Serial Port (SMDI)

• Adjustable Recording Length (1-9 Minutes per Mailbox)

• 19 inch case rack and wall mounting option

• Setup Wizard – Quick Setup Guide

• Disconnect Detection: Current Loop, Busy Tone, Silence Detection, Disconnect Tone, Dial Tone, Disconnect DTMF Signal

• External Notification Management


Unified Messaging Features

• Email Client Integration

• Retrieve Voice Messages

• Email Notification with or without Message Attachment


SMS Notification

• SMS text setup (System parameter)• SMS Message per mailbox


Questions for Integration of the VME Pro with the Local Area Network

1. VME Pro IP address (No DHCP)2. Subnet mask3. Gateway IP address4. Email server IP address5. Voice Mail System’s user name in the Email server6. Email addresses local format

([email protected])


PBX Type Examples


ITS Solution with HiPathHiPath by TypeSizeMax. Conf.ITS Solution*

HiPath 3150Small14EAR 4000/5000

HiPath 3250Small16EAR 4000/5000

HiPath 3300Small/Medium44Vocal Jr. / Vocal / Vocal Pro

HiPath 3350Small/Medium60Vocal Jr. / Vocal / Vocal Pro

HiPath 3500Medium92Vocal / Vocal Pro

HiPath 3550Medium/Large164Vocal / VME Pro

HiPath 3750Medium/Large384VME Pro


Automated Attendant


Script Menus – Functional Description (1)00

Day01 02 03 04 05 06

07 08 09 10Night

11 12 13

1415

Break16 17 18 19 20

Holiday


Script Message Operations

For each “One digit entry” during a playback of a Script messageor after EOM time-out, the following options are available:


Audio Text Script

Script 00

Hallo and welcome to theworld’s biggest travel agency.For information regardingTurkey, press 1. For Paris,press 2. For NY press 3.

Script 01Turkey

Script 02Paris

Script 03New York

In this case, the Auto Attendantis used to give information.


WAV file Support


WAV File Support (Cont’d)


Voice Mail

• Up to 500 Mailboxes

• Different Mailbox Types

• Mailbox Parameters

• User’s Parameters Menu

• Advanced Features


Mailbox Parameters

• Personal Greeting

• Personal Name

• Password

• Language

• Notification Options

• Forwarding Options


How to Setup the Mailbox Parameters?

• System Administrator using VUP

• Mailbox Owner using the PMM

• Mailbox Owner using a Touch-Tone telephone


VUP & PMM

Mailbox setup via VUP (Adm.) Mailbox setup via PMM (user)


User’s Parameters MenuRetrieve Message

Mailbox Parameters

Send Message

Return to Auto Attendant

1 2 8 9

Record Greeting

Record Name

Directory Listing

Change Password

1 2 3 4

DND External Notification

Pager Notification

Return to Previous Menu

5 6 7 9

921Change Delete

8

921Record Play

Back Delete

8

921Record Delete

8Play Back

421Reply Save

3CopyNext

Message

85Delete Return to

Previous Menu

9Replay

User’s Main Menu




921Pager

Number Change

Mode Play Back

3

921Tel.

Number Change

Mode Play Back

3

21Change Play

Back

9Return to

Previous Menu



Play Back


How to Setup Notification?

• System Administrator using VUP

• Mailbox Owner using the PMM

• Mailbox Owner using a Touch-Tone telephone


Touch Tone TelephoneMailbox

ParametersReturn to Auto

Attendant

2 9

External Notification

Pager Notification


6 7 9

User’s Main Menu

921Pager

Number Change

Mode Play Back

3

921Tel.

Number Change

Mode Play Back

3Return to

Previous Menu



Message Notification Types

• Local Notification

• External Notification


• Unified Messaging Notification and Delivery


Local Notification

• Rings (analog phones)

• Message Light(s) (proprietary stations)


External Notification to Telephone/Mobile

PBXPublic

network

Prompt 119:

You have a new message.

To retrieve your message, press 1.

Home


External Notification to Pager

PBX Public

network

Local provider

Note: only automated process

1400Hz confirmation tone


SMS Notification to Mobile

GSM

network

AntennaSMS transmitter


Unified Messaging Notification and Delivery


Basic System Requirements for UM• OS - Windows 98, ME, NT4 SP6, 2000, XP

• Min. Pentium II, 64Mb RAM, Ethernet adapter, Sound Card, 300Mb free hard disk space

• E-mail client with SMTP (e.g. MS Outlook)

• Windows Media Player (WMP)

• WAV-file format associated with WMP


Network (LAN) Parameters

• LAN based on TCP/IP protocol

• E-mail server supports SMTP (e.g. MS-Exchange server v.5.5 and higher)

• Permanent IP address for Voice Mail System

Note:If the E-mail server is a remote server, the IP address from thegateway linking the LAN with the E-mail server, is needed too.


UM and Mail Server


UM and Mail Server (cont’d)


Vocal Pro


Vocal Pro Main FeaturesBased on VME Pro, with the following limitations:

• 48 Mailboxes

• 2 Ports

• 18 Hours of Memory Capacity

• Built-in Unified Messaging



Voice Mail Systems Compared

ConfigurationVocalVocal Jr.Vocal ProVME Pro

No of Ports2-4224-8

Storage Capacity

10 hours5 hours18 hours36-72 hours

Number of Mailboxes

1284848500

Built-in Modem

NoNoYesYes


Voice Mail Systems Compared (Cont’d)

Automated Attendants

VocalVocal Jr.Vocal ProVME Pro

Multilingual Option

Up to 3 languages

Up to 3 languages

Up to 3 languages

Up to 3 languages

Varied Opening Greetings: Day, Night, Holiday and Break

YesYesYesYes

Extension size2-4 Fixed2-4 Fixed2-6 Flexible2-6 Flexible

Automatic Mode/ System Schedules

NoNoYesYes



Automated Attendants


Call Transfer: Supervised, Semi-Supervised, Non-Supervised

YesYesYesYes

Number of Script Menus

39399898

Maximum Length of Opening Greeting

9 Minutes9 Minutes9 Minutes9 Minutes

Directory Listing (Dial by Name)

YesYesYesYes



System Administrator


Setup Wizard – Quick Setup Guide

YesYesYesYes

Disconnect Detection: Current Loop, Busy Tone, Disconnect Tone, Disconnect DTMF Signal

YesYesYesYes



Voice MailVocalVocal Jr.Vocal ProVME Pro

Notification from Port(s)

Port # 2Port # 2Any of 2 Ports (programmable)

Any of All Ports (programmable)

Number of Messages per Mailbox

47) fixed(47) fixed(92 )programmable(

92 )programmable(

Maximum Message Length (Programmable)

9 Minutes9 Minutes9 Minutes9 Minutes

Customized Greeting and Language per Mailbox

YesYesYesYes




Message Retrieve, Forward, Save, Copy, Delete, and Skip to Next Message

YesYesYesYes

Date and Time StampYesYesYesYes

Automatic Message Purge

YesYesYesYes

Password ProtectionYesYesYesYes

Do Not Disturb ModeYesYesYesYes




Message Delivery: Work Extension, Mobile, Home

YesYesYesYes

Message Notification: Pager, Message Waiting LED, Interrupt Dial Tone

YesYesYesYes

Call Recording (Depends on Capabilities of PBX)

YesYesYesYes

Unified MessagingNoNoYes fixedYes

Www.its-tel.comCopyright © July 2004 by ITS1. © July 2004 by ITS2.

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Transcript of Www.its-tel.comCopyright © July 2004 by ITS1. © July 2004 by ITS2.