Www.idc.com October 29, 2007 9 th Greek ICT Forum The Future of Information Technology as a Service...
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www.idc.com October 29, 2007 9 th Greek ICT Forum The Future of Information Technology as a Service Trends and Implications Tatiana Hinova, Managing Director SEE Region,IDC CEMA
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Transcript of Www.idc.com October 29, 2007 9 th Greek ICT Forum The Future of Information Technology as a Service...
www.idc.com
October 29, 20079th Greek ICT Forum
The Future of Information Technology as a Service Trends and Implications
Tatiana Hinova, Managing Director
SEE Region,IDC CEMA
AgendaAgenda
Changing Role of IT in Getting the Business Done
The What’s and How’s of IT Delivery
Role of Service Delivery
Outside Influences on Business & IT Environment
Greek IT Market
Conclusions and Recommendations
Who is IDC?Who is IDC?
• IDC is the premier global ICT market intelligence, events, and advisory firm
• We analyze and predict technology trends so that our clients can make strategic, fact-based strategic decisions
• Now with 900+ analysts in 50 countries, we have been delivering IT intelligence, industry analysis, market data, and strategic guidance since 1964
• IDC is a division of IDG, the world's leading technology media, research, and event company
Local Presence Assures Global AccuracyLocal Presence Assures Global Accuracy
More than 55 countries Research offices More than 1,100 analysts in a global information
network More than 44 years experience analyzing ICT markets
IDC CEMA Research: Maximum Technology & Market CoverageIDC CEMA Research: Maximum Technology & Market Coverage
Personal Systems
MFP/Printers/Copiers
SHD
Software
Verticals
IT Services
Storage
Channels
Systems & Servers
Peripherals
Communications
Components
IT Overview
Internet/eBusiness
Telecoms Services Networking Equipment
IT Security
Mobile Devices
Technology Areas
Local Presence Assures Accuracy & InsightLocal Presence Assures Accuracy & Insight
TurkeyUAESaudi ArabiaKuwaitQatarOmanBahrainLebanonSyriaIranJordanIsraelRest of ME
AlbaniaBelarusBosnia & Herz.BulgariaCroatiaCyprusCzech RepublicEstoniaGreeceFYROMGreeceHungaryKazakhstanLatviaLithuaniaMontenegroPoland
EgyptMoroccoAlgeriaTunisiaLibyaGhanaKenyaUgandaNigeriaNamibiaIvory CoastEthiopiaTanzaniaBotswanaSouth AfricaRest of Africa
Middle East/AfricaCEE
IDC CEMA• 210+ employees in 21 key
CEE&MEA countries• Regional HQ in Prague• Research coverage of 50+
countries
12 Country OfficesAustria, Bulgaria, Croatia, CZ,
GREECE, Hungary, Kazakhstan,
Poland, Romania, Russia, Serbia,
Slovenia, Ukraine
20 TrackersPCs/systems Peripherals IT
Services
4 Database Services
IT services Telecoms
14 Report SeriesHardware Telecoms
Software & Services
Verticals
Four Conference Themes50+ events 15+ countries
Greek ICT Market Outlook 2007Greek ICT Market Outlook 2007
0
5
10
15
20
25
30
35
40
45
BI Tools NWEquipment
Serverrs
Growth
SW PC SHHD
11.9%
41.1%
5 %
3.6%
11.9%
5 %
Business Expectations and IT ImplicationsBusiness Expectations and IT Implications
More Value for Less Money
Generate Growth
Enhance Productivity
Improve Customer Service
Lower Cost
The WHAT’s and HOW’s of IT DeliveryThe WHAT’s and HOW’s of IT Delivery
Better IT Alignment with Business Needs
Actual and useful data for business decision making
Responsive – time to market
Simpler/cheaper
Flexible Variable cost structureScalable
Innovation
Dynamic IT Departure from IT Silos Reusable components (SOA) Modular – based on standards
Automation/Consolidation Performance Oriented
Management Monitoring
Innovative and Integrated Delivery Models
What How
Changing Characteristics of IT Delivery in Getting the Business Done
Changing Characteristics of IT Delivery in Getting the Business Done
Pre-2000 2000-Now
Technology Led• Infrastructure
• Applications/Middleware
Characteristic
Led by
Type of IT Environment
Proprietary• Mainframe
•Distributed
IT vendorsInternal Staff
Delivered & Managed By
Commoditization• Prop. & Open s. • High availability
Service Delivery
Led by
Update
Led By
Future
Application layer
Proprietary• Turnkey solutions
•Standardized
Proprietary• Distributed• LAN & WAN
Proprietary• On diff. and also open platforms
Distributed • Role of integration• 3-layer architecture
Services/Business P. Led
• BPO.B. sol.
Plethora of providers•IT vendors & ITS providers•Telco providers, Captive c.
ImplementationBreak & Fix
System integrationManaged services
BPO
Int.Infrastructure Svcs.
IT Services Delivery Evolution of InnovationIT Services Delivery Evolution of Innovation
Hardwaresupport
Softwaresupport
Storageservices
Securityservices
‘Packaged’Services(2 or more
point services)
ManagedServices
(flexibleoutsourcing)
Full ITOutsourcing
BPO &
Horizontal O.
Utility C
om
pu
ting
Glo
bal S
ou
rcing
Evolution of IT Services Delivery
Point Services
More complex services(higher value)
0% % of IT infrastructure outsourced 100%
The Balance: Outsourcing & Managed ServicesThe Balance: Outsourcing & Managed Services
Long
Short
All
None
High
Low
Complete
Discrete
All
None
Contract Length
People Transfer
Contract Value
Completeness of Solutions
Asset Transfer
FlexibilityHigh
Low
Outsourcing Managed Svcs.
EMEA Trends & DriversEMEA Trends & Drivers IT is a business enabler, not just a cost center Increasing Complexity of the infrastructure Security drives the need Service Level Agreements supersede cost reduction The network has become the center of the enterprise:
– CxOs all perceive communications as vital Change in buying pattern: more proactive and all-
encompassing, pushing the emergence of high value, complex services.
– Bundled, high value services – Move up the value chain drive the need for complex
SLA, which requires more robust reporting– End to end solutions, underpinned by high levels of
service
EMEA Trends & DriversEMEA Trends & Drivers
Regulatory compliance is a factor pushing enterprises to have tight processes in place to manage their system
ITIL certification is also a major push for enterprises
– To “rubberstamp” their infrastructure– To ensure quality of the integration /
systems– To future proof the infrastructure
Convergence is emerging fast
Where Greece Stands in Terms of IT Services Procurement, 2007Where Greece Stands in Terms of IT Services Procurement, 2007
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
Greece Portugal Czechia Austria
Planning Implementation Support Opp.&Training
US$M
US$ 660 M
US$ 1,482 M
US$ 1.072 M
US$ 3,509 M
IDC BB Q2 2007
Growth Expectations Greek IT Services Spending, 2007
Growth Expectations Greek IT Services Spending, 2007
0
50
100
150
200
250
300
350
400
Pla
nin
g
Imp
lem
en
tati
on
Su
pp
ort
Op
era
tio
ns
Tra
inin
g
2007
2008
51%5%
11%4%
29%
Planing Implementation
Operations Support
Training
Source: IDC, 2007
Val
ue $
(M
)
1.7%
2.7%
3.1%
2.9%
-0.3%
Quo Vadis?Quo Vadis?
Business Processes
EnterpriseApplications
ITInfrastructure
Operational Costs
Global Delivery
Vertically Integrated
Services
On-Demand,Utility
Computing
Outsourcing, managed services,
hosting
ProjectBased
(consultingIntegration)
Services Delivered
Onshore Offshore
High Cost Low Cost/Margins
Other Influences on Business EnvironmentOther Influences on Business Environment
Mergers & Acquisitions
Users
Providers
Skills IssuesLack of qualified
staff
Future profiles in demand
Compliance &
RegulationsSMEs
Implications for Your PlanningImplications for Your Planning
Better Alignment of IT and Business CEO must decide about strategy but CIO should be involved and help to drive
innovation Utilizing dynamic IT platform – innovative technologies and deliveries
Outsourcing/Managed Services The success of Outsourcing/Managed Services will hinge on the right balance of
Cost, Internal Control, and External Contribution Outsourcing is not a silver bullet, however it can improve Operational
Efficiencies and create a New Business Value through IT
Other Factors Skills issues, Compliance,
Smart Sourcing Combination of internal staff – focus on value-added services Third-party expertise delivering IT services & BPO Leveraging offshore and near-shore capacities
